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Lahiru Rathnayake - PeerSpot reviewer
Engineer - Systems & Security at a tech consulting company with 51-200 employees
Reseller
Top 5
Nov 8, 2022
Flexible with robust features and helpful support
Pros and Cons
  • "The pricing is fine."
  • "What Acronis provides is much more than that; it provides backup, management, and security, as well as vulnerability management and patch management, and a little bit of DLP."
  • "If we could have a mass deployment option using Acronis, that would be helpful."
  • "When we do POCs, we can't open support tickets. We have to go to a PO to open support tickets."

What is our primary use case?

We have it in a trial there. It includes all the features. We have tested them in our lab setups.

We're proposing it as an option for workspace backups and recovery.

What is most valuable?

I like the backup features. We can add a layer on top of that which includes security features. That is very unique. Mainly, the backup software includes only the backup. This includes not only backup but also security features. 

It is easy to set up.

The product is stable. 

Scaling is possible. 

The pricing is fine.

Support has been helpful.

It's very flexible based on the size of the offering. For example, ifwe have three customer requirements, we can customize the Acronis solution according to their requirement by adding the advanced packages.

What needs improvement?

The problem we face is competition. For the backup competition, we have Commvault, Veritas, Arcserve, and that kind of competition. The customers in Sri Lanka are mainly looking at Gartner records. Since Acronis is very new to the market, we can't compare it with those data center backup solutions, as they lead the way and get all the coverage. That's the main issue we are having. Apart from that, the feature set is very unique. We'd like it if Acronis Backup could focus a little bit on brand awareness in marketing.

If they can manage something like an STCM, or something that does mass deployment for software into the Cyber Protect console, it would be great. If we could have a mass deployment option using Acronis, that would be helpful.

For how long have I used the solution?

Acronis has been added to the product portfolio recently. It's new to me. I have been working with it for six months or so.

Buyer's Guide
Acronis Cyber Protect
March 2026
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a very stable solution. In some customer environments, we have some Windows security issues and errors and so forth and so on. However, that is based on the environment, not on the product. In general, the Acronis product is very good.

What do I think about the scalability of the solution?

Scaling was something we wanted; it was a customer requirement. What was needed was for the end-user to recover what they wanted instantly without using the admin console and by only using their agent UI. We found it could scale well.

How are customer service and support?

Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles with the production and the customer environment, he helps us a lot. 

That said, when we do POCs, we can't open support tickets. We have to go to a PO to open support tickets. We have to call the contact engineer to get any help. It's limited, the ability to raise a ticket when you are in the POC. For example, in the first month when we were conducting the POC, w couldn't reach the support. We had to call and mail. 

Still, for the most part, support is helpful. Every time we called the engineers, they responded to us and helped us.

How was the initial setup?

It is straightforward to set up and very user-friendly. The cloud solution is very simple as is the on-premise. There's not very much complexity. The only thing there is that may be tricky is we need to use a backup gateway. We need Acronis cyberinfrastructure when we want something like non-internet connectivity users to do a backup or something like that. Therefore, when we have a use case like that, we have to do cyberinfrastructure. Apart from that, the on-premise and cloud deployment are user-friendly. Anyone can easily configure and use it.

I'd rate the entire process a four out of five in terms of ease of deployment. It only takes about half an hour to set up. You install the management server and then install the agent on the machine. Then, with the use cases we are trying, it takes a bit of time. We tried to back up mailboxes, and we tried to back up workstations. It takes time to do this part. However, the actual setting up didn't take any time.

What's my experience with pricing, setup cost, and licensing?

I don't handle the pricing aspect. Our product manager deals with that. That said, when talking with them, my understanding is the pricing is good. 

Which other solutions did I evaluate?

If I was to compare this product with Veritas, Druva, or Azure, the main difference I see is that those products only include the backup functionality. What Acronis provides is much more than that. It provides backup, management, and security, as well as vulnerability management and patch management, and a little bit of DLP. They include many packages. It adds an extra layer to the offering.

What other advice do I have?

We're a partner. 

We are using the latest version of the solution. I have installed the agent from the cyber console and updated it to the latest version.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Gitesh Chavan - PeerSpot reviewer
Enterprise Support Specialist at teamone technologies pvt ltd
Real User
Top 5Leaderboard
Jul 22, 2022
Effective instant restore, helpful ransomware protection, and sufficient documentation available
Pros and Cons
  • "The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection. Additionally, the documentation is good."
  • "The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection, and additionally, the documentation is good."
  • "Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup."
  • "Acronis Backup support could improve."

What is our primary use case?

Acronis Backup is a solution to backup data.

What is most valuable?

The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection. Additionally, the documentation is good.

What needs improvement?

Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup.

For how long have I used the solution?

I have been using Acronis Backup for approximately three years.

What do I think about the stability of the solution?

Acronis Backup is highly reliable.

What do I think about the scalability of the solution?

The scalability of Acronis Backup has been good. We suggest to our customers it can be done easily.

We recommend Acronis Backup to SMB and education customers.

How are customer service and support?

Acronis Backup support could improve. The chat support that they have available is slow, they are not responsive. This is a problem when we have a critical issue the support is not readily available.

Which solution did I use previously and why did I switch?

We previously used Veritas but we have found Acronis Backup easier to use.

How was the initial setup?

Acronis Backup's initial setup is simple.

What about the implementation team?

If we have any issues with the implementation our vendor partner will assist us.

The maintenance of the solution does not require a large team.

What's my experience with pricing, setup cost, and licensing?

The current subscription model of Acronis Backup compared to other backup solutions is not costly.

What other advice do I have?

I rate Acronis Backup a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Acronis Cyber Protect
March 2026
Learn what your peers think about Acronis Cyber Protect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Georgi Dukov - PeerSpot reviewer
Head of Security Solutions department at TechnoLogica EAD
Real User
Feb 20, 2022
Functionally rich automatic backup solution with testing
Pros and Cons
  • "Acronis has a very rich functionality."
  • "Our customers are impressed with the scalability and richness of the different functions."
  • "I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks."
  • "I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks."

What is our primary use case?

Our organization is the regional seller for Acronis. Our customers are looking to backup part of their infrastructure (virtual servers) and database.

What is most valuable?

Acronis has a very rich functionality.

What needs improvement?

I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks.

For how long have I used the solution?

I have been working with this solution for a little over one year.

What do I think about the stability of the solution?

it has been very stable over the past year. We have not seen any issues and it is very easy to test backups.

What do I think about the scalability of the solution?

Our customers are impressed with the scalability and richness of the different functions. We have only used twenty to thirty percent of what could be used.

How was the initial setup?

The initial setup was straightforward and had clear, well defined infrastructure virtualization. For our most recent project, we were allotted three months for the setup and were able to complete it in one.

What other advice do I have?

If you are looking for specific functions and/or automatic backup with testing, definitely look into Acronis. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1776204 - PeerSpot reviewer
Service Manager at a tech services company with 11-50 employees
Reseller
Feb 15, 2022
Highly scalable, intuitive, and good performance
Pros and Cons
  • "Acronis Backup is easy to use, intuitive, and has high performance."
  • "Acronis Backup is easy to use, intuitive, and has high performance."
  • "The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."
  • "The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker."

What is our primary use case?

Acronis Backup is used for archiving data, backups, and data recovery(DR).

What is most valuable?

Acronis Backup is easy to use, intuitive, and has high performance.

For how long have I used the solution?

I have been using Acronis Backup for approximately a few years.

What do I think about the stability of the solution?

Acronis Backup has very high stability.

What do I think about the scalability of the solution?

The scalability of Acronis Backup is good.

We have approximately five long-term customers using this solution.

How are customer service and support?

The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response could be quicker.

How was the initial setup?

The initial setup is a little complex because of the pricing structure.

What about the implementation team?

We have three system engineers that support this solution for maintenance and implementation.

What's my experience with pricing, setup cost, and licensing?

The pricing model is a little complex to find the right size for what you need. It takes a lot of hours to figure it out.

There is an annual license required for this solution. There are additional costs for the data used.

What other advice do I have?

I would recommend this solution to others.

I rate Acronis Backup an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1741518 - PeerSpot reviewer
Designer Architect Hardware Solutions at a tech services company with 51-200 employees
Real User
Jan 14, 2022
Easy to deploy and suitable for a small organization with little or no knowledge of backup solutions, but should integrate with more platforms
Pros and Cons
  • "In my opinion, it's the best product for end-users and PCs."
  • "In my opinion, it's the best product for end-users and PCs."
  • "A little bit more integration would be good. It should support broader platforms."
  • "A little bit more integration would be good. It should support broader platforms."

What is our primary use case?

We use it for backing up local PCs and other things. We don't use it for Office 365. It is used for simple and basic use cases.

I am using its latest version.

How has it helped my organization?

We use it for some very basic stuff on the local machines. It is mostly used for drive-to-drive copy and file or folder restoration.

What is most valuable?

In my opinion, it's the best product for end-users and PCs. 

What needs improvement?

A little bit more integration would be good. It should support broader platforms.

For how long have I used the solution?

I have been using this solution for 10 years.

What do I think about the stability of the solution?

Its stability is okay.

What do I think about the scalability of the solution?

It is scalable, but we have very few people who use this solution. We use it for very basic things. 

How are customer service and support?

I have not contacted their technical support.

Which solution did I use previously and why did I switch?

It is used for something very specific. It is a very small percentage of the whole environment. For the enterprise part of the organization, we are using other solutions, such as Commvault and Veeam.

How was the initial setup?

It is straightforward. It has a three-clicks installation. There is nothing special, and it is pretty okay from this perspective.

What about the implementation team?

I can do it by myself.

What's my experience with pricing, setup cost, and licensing?

We use the free version that provides very basic functionalities.

What other advice do I have?

If you're a small organization with little or no knowledge of the backup solution environment, it'll be okay for you.

I would rate it a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pramod Kurian - PeerSpot reviewer
Chief Operating Officer at a tech services company with 51-200 employees
MSP
Jan 10, 2022
It's manageable and requires little maintenance, but it has some limitations with cloud backup compared to other solutions
Pros and Cons
  • "The interface is easy to use. They keep on adding new features. Acronis recently added multi-platform support."
  • "Acronis is a highly effective product; it's easy to use and manage."
  • "Acronis has some limitations on the cloud side."
  • "Acronis has some limitations on the cloud side, but Veeam's cloud backup is quite efficient on cloud backup, especially when it comes to Microsoft 365, etc."

What is our primary use case?

We use Acronis for data backup.

What is most valuable?

The interface is easy to use. They keep on adding new features. Acronis recently added multi-platform support.

What needs improvement?

Mobile backup is something that would be good to have. I can't think of anything else, but some performance enhancements and additional features would always be welcome.

For how long have I used the solution?

We've been reselling Acronis for a few years now.

What do I think about the stability of the solution?

Acronis is relatively stable. I haven't seen any significant stability issues, and we don't have any serious concerns with performance aside from typical operational issues, which we see once in a while.

What do I think about the scalability of the solution?

Acronis is easy to scale. 

How are customer service and support?

Acronis customer support is excellent. The vendor is responsive.

Which solution did I use previously and why did I switch?

We use Veeam and Veritas. They are similar products. Acronis has some limitations on the cloud side, but Veeam's cloud backup is quite efficient on cloud backup, especially when it comes to Microsoft 365, etc. Now I think Acronis also has those capabilities.

How was the initial setup?

Setting up Acronis is quite simple. We mostly do it internally. Once our staff is fully trained, we should be able to do it all ourselves, but until then, we'll get help from the vendor. The total time for deployment depends on the size of the project. It can take anywhere from one day to a few days. Acronis requires almost no maintenance.  

What's my experience with pricing, setup cost, and licensing?

The price could be more competitive.

What other advice do I have?

I rate Acronis Backup seven out of 10. I would recommend it because Acronis is a highly effective product. It's easy to use and manage.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
IT Officer at a pharma/biotech company with 501-1,000 employees
Real User
Nov 16, 2021
Priced well, quick restoration, but re-installation needs improvement
Pros and Cons
  • "The most valuable feature is the quick restoration. We can restore the data quickly."
  • "The most valuable feature is the quick restoration; we can restore the data quickly."
  • "In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me."
  • "Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation."

What is most valuable?

The most valuable feature is the quick restoration. We can restore the data quickly.

What needs improvement?

In some cases, at the time of reinstallation, some disasters happen. For the licensing on the computer the name of the computer and domain, everything is removed from the registry level. Then we have to install the Acronis from the start for it to work properly. Otherwise, the Acronis software will cause a lot of trouble at the time of reinstallation. That's where they need to improve the product. In the case people want to install the same software with the same hardware, it should not stop me.

Acronis Standard software should improve the backup log report. 

For how long have I used the solution?

I have been using Acronis Backup for approximately two years.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

I rate Acronis Backup a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Infrastructure Consultant at FORUM INTERNATIONAL
Real User
Jul 15, 2021
Reliable, scalable, and easy installation with detailed documentation
Pros and Cons
  • "For my first experience, it is the best software for backups, especially for a five-system backup."
  • "For my first experience, it is the best software for backups, especially for a five-system backup."
  • "The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures."
  • "The solution could improve by providing more database backup features and have better integration with many different types of databases."

What is our primary use case?

We installed the Acronis Backup agents on the user's computer stations that require backups. We then created a schedule and a backup policy. Additionally, we deployed Acronis Backup on the Windows Server. I connected with the local discs of the server, which will be the targets of the backups.

What is most valuable?

For my first experience, it is the best software for backups, especially for a five-system backup.

What needs improvement?

The solution could improve by providing more database backup features and have better integration with many different types of databases. We cannot implement it in all of our infrastructures.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

I have found the solution stable and has good performance.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The solution is simple to deploy with the provided documentation that was very detailed.

What about the implementation team?

The implementation took us approximately two days with two engineers.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and it can be on a monthly basis.

What other advice do I have?

I would recommend this solution to others.

I rate Acronis Backup an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Acronis Cyber Protect Report and get advice and tips from experienced pros sharing their opinions.