Acronis Cyber Protect Reviews

We sell Acronis to our clients globally in India, Germany, Canada, the United States, London, Singapore, Malaysia, and Dubai. We are a gold partner for Acronis worldwide and are one of the biggest resellers in India.

We do cloud, on-premises, and hybrid deployments. We use this solution to assist our clients with creating multiple backups of their data. The first backup is a live copy, the second is a copy kept on their local storage, and the third backup is stored by us in the cloud. 

One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration. They also include cyber security features within the cloud. 

One improvement that could be made is adding the option to download files in a PST format when doing a 365 or Google Cloud to cloud backup. This is something that is currently being worked on by Acronis.

A second improvement would be to support SAP databases as integration with SAP. Although Acronis do support SAP databases and a backup of complete servers as an image-level backup or volume-level backup is possible, this requires the use of certain scripts.

We have been using this solution for seven years. 

In the past seven years of using Acronis, we have not had any instability issues or lost any data that we were unable to restore. 

This is definitely a scalable product. You could backup up to 200 terabytes. There is no limitation from an infrastructure perspective.

Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are offered first preference.  

This is a simple product and the setup of the backup can be done in 30 minutes. An infrastructure does not need to be set up to complete the setup. The setup involves creating a console, installing agents and beginning the backup.

This is a good product that is easy to use, simple, and has good security as most of the data centers are certified. 

I would suggest that organizations that are considering using this product, sign up for a 30-day trial to do a complete evaluation. 

While using this solution for my customers over the past seven years, data loss and other disasters have been prevented. Where ransom attacks have occurred, we were able to restore the data where Acronis was used to back up information. 

I would rate this solution a nine out of ten.

We have used Acronis Backup for VMware, Nutanix, Hyper-V host, and physical servers.

We are currently using version 15. The solution is deployed on-premise. We haven't tried to integrate with other solutions.

Some of the most valuable features are recovery, protection against malware, and software management. I am happy with the dashboards and user interface.

The new version has anti-malware and software management features, but these features should be enhanced. It is working as an exclusive solution along with the backup and recovery.

Support could be improved. For complex cases, support should be available quickly and without any delay.

I have been using this solution for more than three years.

The solution is stable.

Technical support is responsive. In some cases, if it is complex, then it goes to level one of support, and that takes time. It could be faster.

The license is a perpetual license. The cost is an area for improvement.

I would rate this solution 8 out of 10.

I would recommend this solution. It is suitable for organizations of every size and for any sort of platform, like Nutanix, a hypervisor, VMware, or Hyper-V.

The most important use case is to backup notebooks and other environments of the completed image and to back up global environment imaging and you can leverage the backup when you are making a migration as well. 

The solution is stable. The performance has been fine so far.

We found the installation process to be pretty simple. You don't need a huge team to implement it. Just one person is fine. 

Technical support is great.

I don't find the product to be overly scalable. 

The product would be better if they offered more integration capabilities. 

I've used this solution for this year and the previous year as well. In total, we've likely used it for four or five years at this point. 

We've found the stability to be very good. The solution is reliable and offers nice performance. There aren't bugs. It's not glitchy. I don't find that it crashes or freeze. 

The product isn't very scalable. It's an aspect they could improve upon. Right now, it's limited. 

We have six to seven customers using the solution. There might even be a few more in some special environments. 

The support has been great. they don't need to be faster. They're very helpful and responsive, and we're satisfied overall. We find having them to be very important. 

The initial implementation was not complex or difficult. It was very easy, very straightforward. 

The deployment itself only takes about an hour or so. It's not a long and drawn-out process. 

You only need one person - an admin - for the deployment and maintenance tasks. 

We pay a yearly licensing fee. There are no additional costs to the standard license and fees.

I'd advise other users that, if you're making a backup with Acronis, you always ensure you do a double backup.

I'd recommend the solution to other users and companies. It offers an excellent level of service. We are satisfied with them. 

I'd rate the solution at an eight out of ten.

We make use of the standalone version. The server and the box are compliant when it comes to the backup. 

It would be nice to have a partition that I can boot and reinstall when taking a backup image from the operating system. 

As we are going for CD, it would be nice to have external storage connectivity. 

The ability to integrate with different platforms should be added as a feature. It would be nice to have the restoration also from the server itself. 

We have been using Acronis Backup for two years or more.

The solution does not need to be scaled. It suits my business needs. 

We have not had occasion to contact technical support. 

The solution was easy to install and to deploy. Everything was good. 

One can do the deployment on his own. 

There is no need for a technical team. 

Our licenses come with a one-time yearly subscription fee. 

The solution is deployed locally. 

The solution suits my business needs. It works perfectly for me. There is no need for updates or added features. 

I would recommend the solution to others. 

For the moment, we use the solution solely for our servers. We are talking around 20 users. 

I rate Acronis Backup as a nine or ten out of ten. 

I use Acronis Backup to make images of the systems, mostly for the servers, but some workstations as well. In some of the systems, we have enabled the disaster recovery option and the SQL Backup.

For local backups, it has options to back up almost any storage. The back can be either a shared folder or anything you want, it's pretty flexible.

We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly.

I have been using Acronis Backup for one and a half years.

We had some difficulties with the child copies but after we fixed them the solution was stable. It does a good job.

The solution is scalable. However, any cloud storage is more flexible than an on-premise solution.

The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how they are now. Initially, I had some issues with the response which was not very good, they were not quick. The support agent was requesting a lot of information that you had to send in order for them to check on the issue, instead of focusing on resolving the issue. It was a hassle.

The installation is not difficult. There is a process of registration that you have to complete. When you install Acronis Backup, you have to do a registration of the endpoint to allow it to register on the portal. For that, you need to have the credentials and login, and sometimes it's a hassle. I understand there's no other way around the registration, it has to be done this way.

After you install Acronis Backup, it has an option to update the agent automatically. After you are done with your first backup you can forget about the solution. It will prompt you if you need to do any maintenance or updates. There is not much maintenance.

The pricing is reasonable. However, it depends on the storage that you use. It would be great to have a package that we can use up to a certain size of the backup, this would allow us to know what the price is going to be up to that capacity. 

There are a lot of options available. There are additional security options you can add, such as malware protection.

It's a good idea to have a backup locally and in the cloud. 

I rate Acronis Backup an eight out of ten.

I have found the solution good only for desktop environments for backups. We use it for cloning.

The solution has all the features I need and user friendly.

The solution could be better if some of the features were more in-depth.

I have been using Acronis Backup for approximately two years.

The solution is stable.

I have never needed to contact the support of Acronis.

The installation was not a problem for me, it was straightforward.

There is a license required to use this solution and it is inexpensive. However, it is an old license.

I would not recommend this solution to others.

I rate Acronis Backup an eight out of ten.

It is used for backup. In terms of deployment, it has got the capability of both. It can be on-premise and on the cloud.

Acronis is a flexible solution. It can back up workstations, endpoints, and even your virtual environments and cloud-based environments. So, we can do the backup of the whole gamut of products.

We can also do instantaneous recovery of individual items, files, documents, etc. It also has good pricing and support.

I would like to have more cybersecurity integration to properly round up the product and its offering. In terms of cybersecurity, if the offerings can be more versatile so that it is not just a backup solution, it would be great. Some addition to cybersecurity would really be helpful so that it becomes a kind of a suite of products. Backup and recovery form a part of the broader security strategy. Its integration with other cybersecurity solutions would provide proper visibility to not just your cybersecurity dashboard but also to all of your backups. You would have a pretty good view of the entire security landscape that you are managing.

It should definitely be more stable, and it should support larger platforms. It can maybe support cross-cloud implementations.

I have been using this solution for at least five years.

It is stable, but it could be more stable.

It is scalable for medium to large environments but not for very large environments.

So far, we have provided this solution to about 15 to 25 customers. 

Technical support from Acronis is pretty good. It is world-class.

It has got very good and broad support.

Its installation is not very difficult. It is pretty straightforward. With a little guidance from the manuals and other resources, a regular skilled engineer can easily perform the installation. Of course, it is not suitable for a layman.

We have two engineers supporting it. We also have one Sales and Account Management person for managing the plans.

Its price is quite friendly on the pocket. You need to pay the licensing cost upfront, and then the support charges are on an annual basis.

I would definitely recommend Acronis to those who are starting out on the backup and recovery or want to migrate to and are looking for a fine-grain and stable solution. The good part is that you can still have the backup on the cloud. So, that would also take care of your offsite backup.

I don't have many comparison points. Based on whatever experience I've had on Acronis, I would rate it a nine out of 10.

Some customers are using Acronis as a backup and for their server and VMware environment as well as their client-server backup requirements.

The solution is very user-friendly in terms of the interface - especially if you compare it to other solutions such as Veeam or Veritas. Even introducing it to a customer only requires a brief technical presentation as it's so easy to use.

The way they schedule backups is very intuitive. 

Users are able to get into the technical aspects very easy as everything is quite straightforward. 

The backup timing and restoring process is great compared to other options. 

There's good assistance close by in Singapore and Malaysia and from the support side, we tend to get a good response. 

We had few issues previously, however, when we raise a ticket with Acronis, we have a local partner. 

There are some limitations to the backup. When the client does backups, we found some limitations when introducing computers to their backup - even just their site interface-level backups. 

We had some incidents with Hyper-V environments. When we scheduled a backup, they had to open up Check Point before they're taking a backup. Yet, due to some issues, even though there were no any Check Points solutions at the server-side, it was still giving an error from the Acronis side saying there's a Check Point issue. The client, for some reason, cannot take a backup because of Check Point. I'm not sure if this issue has been addressed in the newer software or not. However, even just yesterday we updated to a new system and the client still has issues sometimes. 

We had an incident when configuring reporting with Office 365. If the customer is using Office 365 through a cloud conveyor service, it gets a little difficult to configure the reporting part to get notifications to the customer.

In the next release, they need endpoint-level security. They say they're trying to build their system and product into something that will allow customers to not have to restore their backup. With more ransomware and other malicious attack protection, they could alert you to vulnerabilities. This is in the pipeline, or about to be released. I have yet to see any alerts as we just added the newest version yesterday. 

We are a solution-providing company. We probably have a couple of customers who are using the solution for three years. 

The stability is really good. We had a server that crashed with a ransomware issue, however, we still had the protection of the backup software, and the ransomware did not interact with the backup. We were able to back up everything and remove the backup from the affected server. From that experience, I would say the solution is good and stable. 

The solution is scalable. Of course, we need to buy the license. That said, it is not the same cost that you need to pay as you would if you were buying a new one. If you already are running an Acronis Backup version, getting an expansion is less than when you're buying a new license. 

There are some clients that have embedded licenses for 100 users or so.

Technical support is helpful. We like that the support is available in the region and it is great working with them.

I have some experience with Altaro, Veeam, and Veritas.

With Acronis, when comparing Veritas and Acronis, even a small or medium-sized customer can access through Acronis. With Veritas, the solution is much more geared towards larger-scale companies. 

We are systems integrators and can implement the product for our clients. 

The pricing of the solution is reasonable. In Sri Lanka, there aren't too many large businesses that use it, however, there are many mid-range clients that we have that are on it.

We're a systems integrator.

I'd rate the solution at an eight out of ten.

I would recommend the solution, however, whether it's suitable or not would be based on each individual company's requirements. 

A simple customer likely just needs their user backups to be stored in a server or a remote location. Price-wise, Acronis is best suited for that. However, if a customer needs more features that may include more than just the backups or sync, there are other options. That said, Acronis does have lots of features.