Acronis Cyber Protect Reviews

I use the product to protect key servers and workstations. We run mission critical servers where downtime cannot be afforded. Acronis is the only solution I trust to get us back up and running after a major catastrophe.

It has saved us from certain financial ruin after important servers containing financial data were stolen during a robbery. We were able to restore backups to new hardware and carry on with business as usual.

Incremental image backups are the most valuable part of the software. Using this feature we are able to restore to any previous backup. It is more than file backup, it backs up the entire disk, containig operating system, software and data. By restoring an image to a new hard drive, we can run the restore and reboot, and immediately be back in business.

Over the years they seem to have changed the interface to be more of a graphical interface and they have omitted the ability to use the interface using a keyboard only. When you are in a data center environment and you don't have a mouse with you, or for some reason the mouse is not working and you need to restore, it is extremely difficult/impossible. 

If you don't have a mouse, there seems to be no way to move between the icons. In the old days it was compulsory to design software interfaces that were compatible with both the keyboard and mouse. You could press 'Alt-R' for restore and 'Alt-B' for backup, or something like that. Those functions have been removed from the product and it's very frustrating.

Another one feature I would like to see added is an agent to back up MySQL databases as well. They've got an agent to back up Microsoft SQL, but there is not an agent to back up MySQL databases.

I have been using Acronis Backup for more than 20 years.

Acronis Backup is very stable. I'm using it for critical servers and workstations — it runs really well.

It's very easy to add more machines. You can install as many as your license allows.

I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some assistance and training as well. I can't complain about that at all.

I switched 20 years ago, so whatever I used before Acronis would not be not relevant now.

The TrueImage versions are super easy to install. The initial setup is really easy if you know what you're doing. You just have to download it from the web, run it, and install it. It's very straightforward, there's nothing really difficult about it. The only little technical bit comes with the Cyber Cloud versions where you now have to install a Cyber Cloud console, and then you have to create a backup job and you have to assign the backup job to a computer. For an average person, that would be slightly tricky to do, whereas a reseller or a service provider could easily do that.

Deployment on one machine only takes a few minutes. You literally select the product you're going to install from the cyber console, download the agent, install the agent on the computer, create the backup job, and then link the backup job to the agent. It probably takes about 10 minutes to set up the whole thing.

We do all installations ourselves, but I had to get support from Acronis initially to get up to speed on all the features. They are really professional and gave all assistance where required.

Massive peace of mind and the certain knowledge that we can recover from any disaster goes way beyond the cost of the product.

The installation fees are very reasonable and the monthly/annual licensing fees are minimal for the features you get.

I looked at VeeAm, Backup Exec, Solarwinds and Redstor. Veeam requires the installation of SQL even on workstations. In my experience this impacted overall performance of workstations. Backup Exec I found frustrating to administer and Solarwinds, although fantastic for File Backups and Office365, is not ideal for image backups. The bare metal restore (BMR) for Solarwinds is extremely basic and only restores to the first available SATA drive it finds. I accidentally overwrote important data using Solarwinds BMR since it does not warn you or give you an option to choose a destination drive for the restore. And after the BMR the machine did not want to boot, meaning I could not rely on the solution in times of crisis. Redstor is a great product and works well, but it is complicated to get to know and even after a course on it, I still felt a bit lost. Plus it was really expensive compared to Acronis.

Acronis now includes a feature called Cyber Protect, which performs anti-malware scanning and protects everything on your system. It can also check for Microsoft patches and helps you to stay updated and protected. It has a very accurate disk health monitor that could warn you of imminent drive failure. It also protects the integrity of your online backups against ransomware. From start to finish, not only does it protect your hard drive, it protects the integrity of the backups as well.

On a scale from one to ten, I would give this solution a rating of eight. You might require assistance to create backup plans and to link them to backup agents, and also for the fact that it doesn't have the ability work without a mouse. 

We are a solution provider and Acronis Backup is one of the products that we implement for our customers.

The main reasons that our customers like Acronis are that it is very strong and easy to use. Many of our customers use Acronis without any problems.

They have anti-ransomware active protection in the product.

The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.

We have been working with Acronis Backup for between five and six years.

This is a strong product, and any problems that our customers have had are very small.

We have approximately 50 customers who use this product.

Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times that we have faced issues, and when we opened tickets, they found solutions very fast.

Often, the team will read the logs that we supply, and then, in quick time, they find solutions. These are either fixed using patches or they make suggestions for changes to the settings. One of the reasons that our customers purchase Acronis is because they don't have major problems or bugs in their software.

We have many customers that have converted from other backup products to Acronis. Two examples of these are Veritas and Veeam. 

The initial setup is simple. It is not complex at all.

This is an affordable product and fits within our customers' budgets.

We are currently testing the new version, 15. Based on our experience, we have been providing input to their pre-sales team, and the feedback was taken back to the management. Now, everything seems to be running fine.

For example, in the new version, they have more protection options for malware, and they have additional tools to assist the IT administrator in controlling the network. These including things like management tools for remote desktops and vulnerability management. 

Any customer who uses Acronis that has needed to restore anything from their backup has had a 99% success rate, where they have been able to restore data without any problems.

Nothing is perfect and gets a full mark. We have faced some issues, although the support is strong and they take issues seriously. They don't let our customers get upset at the product, and they have solved all of the problems that we have faced.

I would rate this solution a nine out of ten.

I use the basic Acronis solution to back up all of my drives. I have a desktop and a laptop, with several hard drives attached to them.

In difficult situations, where something was accidentally erased or there was another kind of error, I can return to the latest backup and recover. For me, it's been very successful and very effective.

The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it. I just get a notice that it's successfully backed up.

When I first started using Acronis, I found it a little bit confusing when it came to the configuration.

Sometimes I have a problem where my settings need to be reset. However, I have been using it for so long that I know what I have to do it fix them.

I have been using Acronis for between three and four years.

This is a stable solution, other than the occasional problem that I have with needing to reset the settings.

Technical support is excellent. When I needed help, in the beginning, they did it with a remote connection. They were able to log into my system, take care of the problem, and explain what they did.

I have been in contact with them from time to time and they are still excellent.

I needed help from technical support in the beginning when I first started working with it.

The cost of updates is less than $100 USD yearly. If you don't update it then there are no additional charges.

My advice for anybody who is implementing Acronis is to contact support if they have any trouble. I would definitely recommend them. As it is now, this is a product that I am satisfied with the way it is, and I cannot think of any additional features that I would need.

I would rate this solution a nine out of ten.

The primary use case of this solution is for backup.

The most valuable feature is that you can do a bare-metal restore even with dissimilar hardware. I can restore my image on a Dell server that I got from an HP server, as long as the specs are in tandem if they are sufficiently processed. 

I cannot do physical to physical, it must not be like hypervisor disk without virtualization.

The built-in encryption makes this product suitable for the financial industry. Data in the manufacturing sector is different from that of financial services.

They do a lot of maintenance. In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it interferes with the backup schedule. Also, it can happen at a time where some critical systems are required to recover.

I would like documentation or a video demonstration on how to restore active databases. At this point, it can restore pictures and common files, but we want to be able to support all kinds of customers so backing up and restoring active databases are important.

I have been working with Acronis Backup for three years.

This solution is stable, we haven't experienced any issues.

It's a scalable solution.

You can reach support easily, either through chat or by phone.

I have used Veritas in the past, but I had a very bad experience and it has traumatized me so I don't speak about that product.

I have used Commvault and that solution is quite similar to Veeam, although I would say that it is more mature than Veeam.

Actifio is better than these other solutions, but because of the price, I rate it behind Acronis. Nobody who is not a well-established enterprise will be comfortable paying for Actifio.

The initial setup was straightforward. It was actually easy.

The first client was in a different city and it was just one visit to review the environment to size it accordingly.

Our technical team installed a few agents on the PCs. 

The maintenance is done remotely, with remote support and no onsite requirement. This is for a cloud-based setup.

Because the provisionings are for a Cloud product, the product is given an item and you give them credentials.

It was an easy installation because of the training and the person that was on standby when we completed the deployment.

We didn't find ourselves calling for assistance because the training was thorough. They take a lot of time to train before deployment.

The icing on the cake is the price, as it is quite affordable. The pricing is comparable to the newest solution available on the market, Altaro. They are in the same price range.

We don't have hybrid because with that kind of licensing required you will incur twice the expenses.

They are very supportive of the price, even when your subscription is due and you have not paid they give you a grace period, they are quite understanding and give you that personal touch.

I evaluated Mozy at the time I was evaluating Acronis Backup. Acronis could do what Mozy could not. I realized that they had a local distributor for us, who offered us a lot of help.

It's best to go full cloud or even purchase the storage from Acronis rather than having an on-premises install where you have to purchase advanced licenses, only to go to the cloud. That is the challenge that I had with Actifio.

They provide you with regular training for partners. 

The very first person that I interacted with was the local distributor. They were knowledgeable it was obvious that they had continuous training.

You are free to install this software on any hardware that you have, the challenge is the hardware itself, such as the media server with Commonvault. There is one called Quorum, which uses the OnQ operating system. They dictate the type of hardware you install in your backup, just like the DPS in Dell EMC. That way you don't run into issues with support.

I would rate this solution an eight out of ten.

We use the solution for backup.

Universal Restore is valuable to us. It allows us to restore two dissimilar hardware. It creates a DR scenario for smaller clients.

The support and documentation must be improved. It's hard to find information. The portal is a little bit finicky. We must search for exactly the right thing, or it is difficult to find solutions.

I have used the solution for two years.

I rate the tool’s stability an eight out of ten.

I rate the tool’s scalability a nine out of ten since it is cloud-based. The biggest difficulty is how different backups created by different user accounts cause segregation. It causes issues sometimes in restoration. The solution is suitable for SMEs. It gets quite difficult to manage over a certain size.

We have used Azure Site Recovery a little bit. Acronis is a better product, though.

The initial setup can be painful if someone has no experience using the tool. It is not 100% intuitive. However, we do it a lot. So, it is fairly simple for us. The product is cloud-based.

I rate the pricing a seven out of ten on a scale where one is high, and ten is low.

It is frustrating when we cannot find the right information when something goes down. Overall, I rate the solution a seven out of ten.

We have it in a trial there. It includes all the features. We have tested them in our lab setups.

We're proposing it as an option for workspace backups and recovery.

I like the backup features. We can add a layer on top of that which includes security features. That is very unique. Mainly, the backup software includes only the backup. This includes not only backup but also security features. 

It is easy to set up.

The product is stable. 

Scaling is possible. 

The pricing is fine.

Support has been helpful.

It's very flexible based on the size of the offering. For example, ifwe have three customer requirements, we can customize the Acronis solution according to their requirement by adding the advanced packages.

The problem we face is competition. For the backup competition, we have Commvault, Veritas, Arcserve, and that kind of competition. The customers in Sri Lanka are mainly looking at Gartner records. Since Acronis is very new to the market, we can't compare it with those data center backup solutions, as they lead the way and get all the coverage. That's the main issue we are having. Apart from that, the feature set is very unique. We'd like it if Acronis Backup could focus a little bit on brand awareness in marketing.

If they can manage something like an STCM, or something that does mass deployment for software into the Cyber Protect console, it would be great. If we could have a mass deployment option using Acronis, that would be helpful.

Acronis has been added to the product portfolio recently. It's new to me. I have been working with it for six months or so.

It is a very stable solution. In some customer environments, we have some Windows security issues and errors and so forth and so on. However, that is based on the environment, not on the product. In general, the Acronis product is very good.

Scaling was something we wanted; it was a customer requirement. What was needed was for the end-user to recover what they wanted instantly without using the admin console and by only using their agent UI. We found it could scale well.

Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles with the production and the customer environment, he helps us a lot. 

That said, when we do POCs, we can't open support tickets. We have to go to a PO to open support tickets. We have to call the contact engineer to get any help. It's limited, the ability to raise a ticket when you are in the POC. For example, in the first month when we were conducting the POC, w couldn't reach the support. We had to call and mail. 

Still, for the most part, support is helpful. Every time we called the engineers, they responded to us and helped us.

Positive

It is straightforward to set up and very user-friendly. The cloud solution is very simple as is the on-premise. There's not very much complexity. The only thing there is that may be tricky is we need to use a backup gateway. We need Acronis cyberinfrastructure when we want something like non-internet connectivity users to do a backup or something like that. Therefore, when we have a use case like that, we have to do cyberinfrastructure. Apart from that, the on-premise and cloud deployment are user-friendly. Anyone can easily configure and use it.

I'd rate the entire process a four out of five in terms of ease of deployment. It only takes about half an hour to set up. You install the management server and then install the agent on the machine. Then, with the use cases we are trying, it takes a bit of time. We tried to back up mailboxes, and we tried to back up workstations. It takes time to do this part. However, the actual setting up didn't take any time.

I don't handle the pricing aspect. Our product manager deals with that. That said, when talking with them, my understanding is the pricing is good. 

If I was to compare this product with Veritas, Druva, or Azure, the main difference I see is that those products only include the backup functionality. What Acronis provides is much more than that. It provides backup, management, and security, as well as vulnerability management and patch management, and a little bit of DLP. They include many packages. It adds an extra layer to the offering.

We're a partner. 

We are using the latest version of the solution. I have installed the agent from the cyber console and updated it to the latest version.

I'd rate the solution eight out of ten.

Acronis Backup is a solution to backup data.

The most valuable features of Acronis Backup are instant restore, antivirus, and ransomware protection. Additionally, the documentation is good.

Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup.

I have been using Acronis Backup for approximately three years.

Acronis Backup is highly reliable.

The scalability of Acronis Backup has been good. We suggest to our customers it can be done easily.

We recommend Acronis Backup to SMB and education customers.

Acronis Backup support could improve. The chat support that they have available is slow, they are not responsive. This is a problem when we have a critical issue the support is not readily available.

We previously used Veritas but we have found Acronis Backup easier to use.

Acronis Backup's initial setup is simple.

If we have any issues with the implementation our vendor partner will assist us.

The maintenance of the solution does not require a large team.

The current subscription model of Acronis Backup compared to other backup solutions is not costly.

I rate Acronis Backup a ten out of ten.

Our organization is the regional seller for Acronis. Our customers are looking to backup part of their infrastructure (virtual servers) and database.

Acronis has a very rich functionality.

I believe that the next release should be easier to configure as this one is difficult to configure even the easiest of tasks.

I have been working with this solution for a little over one year.

it has been very stable over the past year. We have not seen any issues and it is very easy to test backups.

Our customers are impressed with the scalability and richness of the different functions. We have only used twenty to thirty percent of what could be used.

The initial setup was straightforward and had clear, well defined infrastructure virtualization. For our most recent project, we were allotted three months for the setup and were able to complete it in one.

If you are looking for specific functions and/or automatic backup with testing, definitely look into Acronis. 

We use it for backing up local PCs and other things. We don't use it for Office 365. It is used for simple and basic use cases.

I am using its latest version.

We use it for some very basic stuff on the local machines. It is mostly used for drive-to-drive copy and file or folder restoration.

In my opinion, it's the best product for end-users and PCs. 

A little bit more integration would be good. It should support broader platforms.

I have been using this solution for 10 years.

Its stability is okay.

It is scalable, but we have very few people who use this solution. We use it for very basic things. 

I have not contacted their technical support.

It is used for something very specific. It is a very small percentage of the whole environment. For the enterprise part of the organization, we are using other solutions, such as Commvault and Veeam.

It is straightforward. It has a three-clicks installation. There is nothing special, and it is pretty okay from this perspective.

I can do it by myself.

We use the free version that provides very basic functionalities.

If you're a small organization with little or no knowledge of the backup solution environment, it'll be okay for you.

I would rate it a seven out of 10.

We have used Acronis Backup for VMware, Nutanix, Hyper-V host, and physical servers.

We are currently using version 15. The solution is deployed on-premise. We haven't tried to integrate with other solutions.

Some of the most valuable features are recovery, protection against malware, and software management. I am happy with the dashboards and user interface.

The new version has anti-malware and software management features, but these features should be enhanced. It is working as an exclusive solution along with the backup and recovery.

Support could be improved. For complex cases, support should be available quickly and without any delay.

I have been using this solution for more than three years.

The solution is stable.

Technical support is responsive. In some cases, if it is complex, then it goes to level one of support, and that takes time. It could be faster.

The license is a perpetual license. The cost is an area for improvement.

I would rate this solution 8 out of 10.

I would recommend this solution. It is suitable for organizations of every size and for any sort of platform, like Nutanix, a hypervisor, VMware, or Hyper-V.