Acronis Cyber Protect Reviews

Backing up the whole machine of the workstation.

It has improved the efficiency of work.

Active protection.

The manual is too simple.

I am using it for testing, to investigate the program.

For me, the valuable feature is that they are looking forward at some cloud integrations and to bring in some of their solutions for Azure and other clouds. It's possible to use the solution not only on-premise but also in some cloud environments that have been growing lately.

They also have a very big knowledge base and support. If you don't know something or something goes wrong, you can always find yourself a solution or contact help and receive good consultation.

They need to continue working on it to make it work more smoothly and faster.

I am satisfied with the stability.

Scalability is good.

I have been satisfied with technical support.

The setup was average, not very hard but also not a one-click installation.

it's better to search for a solution from among the top vendors. Acronis is one of them. In any environment you need a backup solution and protection for disaster recovery. You need to use a solution to back up your servers and Active Directory, etc. Acronis is quite a good solution for that.

The most important criteria when selecting a vendor are the vendor's reputation and the quality of the solution.

I use it for server backups and workstation backups and it performs pretty well.

It has taken a lot of the manual work out of replicating backups.

The ability to clone backups, to have backups replicated.

Better centralized management, because I use it across multiple clients. To have a console that centrally manages them would be nice.

It's stable.

I use it for very small workstations to launch servers, so the scalability is good.

We chose Acronis because it had better non-cloud backup features.

The setup was very straightforward, it was easy. There weren't any complications to it.

My most important criterion when selecting a vendor is the usual: pricing.

I rate this solution at eight out of 10. I don't think any backup solution is perfect, so I think eight is a fair rating for it.

Make sure you are looking for objectives for your backup. There are less expensive solutions out there. You really have to weigh what your backup objectives are in the first place.

Our primary use case for Acronis Backup software is to back up our VMware environment. On a scale of 1 to 10, I would give this an 8. With our VMware environment it's very tricky to get everything backed up just like you need it. With Acronis software it was very easy to set up, the reliability has been wonderful. On a daily basis I know that the incremental backups are running properly. On the weekends the full backups are running efficiently. Any time I've had to contact support, whether it be a phone call or online chat, it's been very easy to get a hold of someone, and they work with you continually until you resolve whatever issue it is that you're having, and you feel comfortable with the resolution.

I would say my favorite feature with Acronis Backup software is creating one job that will backup all of our VM servers. We have about 50 servers and we need to get all of them backed up, and it keeps you from having 50 different backup jobs listed, backup tasks. You create one, and you go in, and you select all of the VMs that you want, or the ones that you don't want, you just leave them unchecked. Then, anytime you add in a new VM server to your environment it's very easy to just go in and add to that new server to the backup job that you already have, you don't have to create anything new, you just add it in, and you're good to go.

I don't see very many opportunities for improvement with this product. On a daily basis it's really easy to use and manage. There are some frustrating things. One in particular is when you're looking through your logs from the previous night's jobs and you see a warning, and you go in, and you try to dig through to find what exactly the warning meant, and you can't find anything. Everything is green, there's no yellow, there's no red, and you have no idea. That can be a little bit frustrating. Other than that, it works really well. 

I use it to basically backup my laptop and have several copies of it residing in different places. 

It performs awesomely. I have been super thrilled with the results. The GUI is easy to follow.

I have a backup and can restore. I just restored a backup a month ago. It saved me because it had lots of work/business-related documents that I needed. 

• Ease of use
• It works with different types of partitions or different OSs. 
• I have a Mac and a Windows-based computer, and it performs with both equally as well.

I would change the GUI a little to make it a bit more interactive. It should have a slightly more updated look, not something which looks like it was designed five years ago despite the fact it is easy to follow and very appealing.

Stability is always good. I have used Acronis for 10 years now, if not more. I have never had a problem with availability, etc.

I am a personal user, so scalability is not really relevant.

I have never had the need for support.

I was previously using the following:

• Symantec, like P.q Magic.
• Ghost, which is another competitor, for partitions and backup.
• Something with Windows, like a basic backup solution and others.

A colleague of mine recommended Acronis Backup. He said, "You should try Acronis." This was when Acronis was not popular or common. Everybody was using the competitors' solutions. I tried it and it worked. 

The initial setup is super easy and super easy to follow; straightforward. That is the benefit of the ease of use with Acronis solutions. 

I like the pricing, and that it is easy to use and has performed well. 

I have tried other solutions, then I saw Acronis, and it did everything. It was an all-in-one solution for OS, Apple iOS, or Windows. Again, it was easy to follow. 

Try all of the solutions in the market. You will see for yourself that Acronis is the easiest to use and stable. It has never failed on me. 

I have everything I need in the backup or in the partition. 

Most important criteria when selecting a vendor: Good support if I ever need it. Therefore I would know that I have someone to contact, especially when considering this is a backup, thus it is crucial for it work properly.

I have used it on a virtual server, as a backup server.

I do not worry that the backups are not running, or panic when a storm is coming through. It is a very fast and reliable backup, which requires less management and restores quickly.

It is fast and easy for an image-based backup across all platforms. The user interface (UI) is easy to use. We have a large virtualization infrastructure. Image backup is very important to us.

It would be nice if it could support more types of storage: EMC, HPE, Veeam, etc. Veeam backup is integrated with many storage producers, but Acronis does not integrate that much.

No issues.

Not yet.

I would rate the technical support as a nine out of 10.

Previously, I have used many different solutions. Now, I am using Veeam and Acronis.

The setup is straightforward.

We evaluated the VMware backup solution, Acronis, Symantec, and Veeam. However, we are now using both Acronis and Veeam.

I would advise this product for the use of backup systems.

We use it for the backups.

The advantages to me are I make two backups. I make a backup of the entire server that goes offsite. That's for disaster recovery. And then I make another copy of just two virtual servers that write on the physical server to a local NAS device. That way, I can do file-level restores.

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I have used it in the past. Not the same software, but the same company, and had success with it, and it was fairly easy to use. This one is much more complicated, but there are a lot more things involved in a backup. I have had issues with this one just in completing backups. Sometimes, for some reason, it has to run several times in order for it to do it completely, so I put in a ticket. We worked through it and it just seemed to solve itself, and neither one of us, neither the technician nor I, knew what it was doing or why it did, it but it fixed itself.

I also think the fact that it is extremely customizable means that it's really easy to get something wrong, and it not work as intended. So I would say, if there was a wizard that would lead you down a road, when creating a backup, that would probably be better than having to go online or call somebody to actually do a backup. It's not intuitive whenever you're trying to do something. You don't know whether you need to make a plan first or whether you need to make a backup first, it really depends on what you're trying to do and you really can't do that without asking somebody a question.

The problem that I've had would be more along the lines of it connecting to something else to back it up. For example, I'm currently having a problem with the way, when you have to select a network, I can't select a network location. I have to map a drive on the server, and then I have to select the mapped drive in order for it to put the backup out there.

I can't say this location is where it needs to go. I actually have to map a drive instead of going, "Just go to this IP address, this shared location, and put it here," I can't do that. It won't take it. I have to actually map a drive and put it in there for it to go, "Okay." If for some reason there's something wrong with that map, then the backup can't go there, even though I can ping the location, I can pull up the location, the software doesn't do that. 

Or, if it does do that, I don't know how to get it to do that, which I would say would be my complaint with it, the fact that there's not a lot of intuitive ways to be able to do something. In other words, it expects you to have the knowledge of how to operate it in order to set it up. If it's giving you a yes or no question and you don't know what this means, whatever that question is - "Do you want to do this, yes or no?" - if you don't know what "this" means or what "this" does, then I don't know how to answer that question

The problem is I can't select Help and it says, "Okay, if you're doing this, this is what you need to do. Or, this is for this, so if you want this, select yes. If you want this, select no." There's none of that. There's just me saying, "I don't know what this means." So, then I have to google it, try to figure it out.

If there was a wizard that would say, 

- "What are you trying to do?" 

- "I want to do a backup like this." 

- "Is it going to be offsite, online, another server?" 

It would create the configuration by asking questions through the wizard. This is what Microsoft has been doing for decades. That's how their stuff gets set up correctly. If Acronis had one of those - and it might, I just don't know how to get to it, or to start it - for it do the stuff for you, that would be a big thing for me.

No issues as far as it locking up or crashing, just actually getting it to do a backup, and do it correctly.

Any time that you do a backup that's not at the local level, it's online, you're at the mercy of whatever your connection is. If your connection is not good or stable, then you're going to have issues.

The issue is, when I did an offline backup - I don't know if it was my connection or because of how the software works or how it handles its packets - to upload the initial backup up took something like four days. That's a long time to me.

After the initial backup is done, when it does its daily backup offsite, it only takes about 20 minutes, 30 minutes. It's normal for it to take longer for the initial backup because you have to put all new information up there. After that you're just changing, it's a just a differential, so that's normal. When I'm doing the backup to the local, after the initial one, it takes about six minutes to do the backup.

The problem is that to get that initial thing done is painful. After that, the backup works okay.

I've talked to tech support several times. I would say they're a seven or eight out of 10.

This is going to sound bad, but this is the way it is in a lot of tech stuff. Whenever I call tech support and talk with somebody, and I can't understand them because of their accent, it's a problem. When I have support from a non native English speaker, it's very hard for me to understand stuff, and when they have to repeat things several times because I'm not sure what they're saying, to me that's a communication issue. If I'm calling the company, and I need support on their product, and I can't understand the person that I'm speaking with, then that's a communication issue that's not on me. That's on the company. 

It's not just Acronis that is like this, there are a lot of companies that are like this, and I understand why they do it. I'm just saying as an IT professional, it's very frustrating when you have to ask somebody to repeat things several times, or I repeat it and it's not correct, and they repeat it. And, we spend most of our time trying to figure out what each other is saying instead of fixing the problem. 

To me that's extremely frustrating.

We used the inherent Windows Server Backup in the operating system. And the reason we switched is, the way it's configured, for me to save to a location that's local, it has to take the entire location. In other words, I have to dedicate the entire NAS device to the backup, and it will reformat all of it and take all its space for the backup. 

I didn't want that. I have a NAS device that has other backup stuff on it that is not part of the server backup. It's archived information, so I couldn't do it that way. So for me to have a backup I would have to do the backups manually every day.

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You could use training for setup, but if they just made quick tutorial videos, for example, this is how you do a backup, a local backup, and have the video go through and do it. You would watch it. You would be looking at the same screen as you look at if you were doing it yourself. And then somebody would narrate. "This is what you do: you do this, you do this, you do this." Just walk through the steps. It doesn't have to be really detailed. Rather, when you get to an option where there's a question, and it's a yes or no question: "This is where you select this." Just a little video that's two minutes or three minutes long that shows you how to set up a backup. Something as simple as that.

A lot of people in the tech industry, or people who do this for living, they learn things quicker this way; in other words, show me once, I can do it. 

You don't need to have it for the lowest common denominator, make it kind of a medium level. Worse case scenario, they just rewind and watch it again. To me, if they did that then you'd have little videos where you see how to do things, how you use the app. Instead of it being written out, it's actually where I can visually see it. Some people learn better reading something, some people learn better doing something, some people learn better watching something, so give them different avenues.

Yes, we evaluated Norton, which I don't like. Acronis. And then, of course, the Microsoft solution.

I like Acronis as a company and the backup solution. Like I said, I've used it before, and it was very easy to use. It was a different backup solution than the one I'm currently using, but still made by Acronis. 

The same thing with Norton, I've had experiences with Norton, and it's a pain. There is always a problem, I have had configuration issues and restore issues using Norton. I don't know if it was that particular situation where it was a problem, but I've use Norton a couple of times and it's always been problematic. Every time I've used Acronis in the past - I've been doing this for 25 years - I haven't had any problems. So my experience in the past taught me to steer away from certain things. I don't use anything that has that word "Norton" on it. Seriously, whether it's antivirus, backup, it doesn't matter. Every time I've ever use any of their products it's always been a pain to get it configured and for it to work properly.

I would say it's not a steep learning curve, but there's a learning curve, learning how you want it set up, because of the amount of options that you're given. It's good that you have a lot of different options. It's also bad that you have a lot of different options, because it is really easy for you to be able to make a selection that's not going to optimize your backup solution. So, I would say that as long as you know what you need, and you're familiar with the software, then you should not have many problems, with a little bit of learning/reading about the app before you use it.

I would say Acronis is about nine out of 10, overall. Some documentation or some wizards that would help you through the process, especially if you're new to the software, would benefit. I'm never going to give anybody a 10, so nine would be a 10, because everything can be improved. I don't believe in a 10.

The beauty with it, I can just buy my license and backup in these machines. In addition, it is cost effective compared to other backups. 

Acronis has many features, which are really very interesting, when it comes to data backup and recovery, especially disaster recovery (DR).  

It would be nice to have it on the cloud platform without using third-party equipment. There are some backup solutions which whereby if someone wants to do data backup they can do exchange server backups, Outlook backups, but what I am interested in is if a client is interested in a backup solution, he can easily backup his own information from a standalone machine. For example, using the desktop direct to the cloud without necessarily first buying a NAS to put a NAS in place.

It is a stable product.

No issues. What I came to realize is if our storage space is coming to full, I have seen the option expanding it. I do not think I have any problems with scalability.

It is not hard a hard thing to set up. Acronis is one solution I have interacted with and it is a bit simpler/easier compared to some other ones which I have interacted with. When it comes to setup, I have no problems. 

When it comes to elements like cost, I think it is the only backup solution which has perpetual licenses, whereby you buy the license once and for all.

I would like to know if there is any other distributor where I can get this solution without necessarily first waiting for one distributor to respond, where there is no confusion, in most cases things do not move right. Look at Acronis, we only have one distributor in East Africa and you can request a price from a distributor and they take their time. Really that one is disturbing some of us a lot.

No.