Acronis Cyber Protect Reviews

Acronis Backup Advanced for Windows Server

We update our Vaccination Tracking System (VTS) software on a monthly basis with software patches and added features, with Acronis Backup & Recovery, it enables us to always revert to the initial state when we experience challenges with the test environment. Because of the numerous reports we get from our staff in the filed while using the VTS, ABR allows us to incrementally backup important changes as we continually try to fix compatibility issues with different scenarios. Works very well with real-time backup of our database files server when staff upload information captured from polio vaccination tracking.

Over the Network Backup

Since September 2013 (14 months)

Yes, mostly with Acronis Snap Deploy, using network deployment, most clients do not automatically get DHCP settings when using dual network adapters on the Server. And the network settings aren't automatically recognized from the Snap Deploy interface, until set manually. (even after successfully booting into Acronis via the network).

We haven't seen any issues with stability.

We haven't seen any issues with scalability.

Good. There are a variety of options to choose from.

Excellent! Have been with the support team severally through chat and sometimes if things get really complicated they assist remotely to access my server and fix things up for me.

Yes, I was using Windows Backup and Restore feature. Upon discovering Acronis, I was fascinated by the flexible granular detailed features of 'what to and where to (multiple locations)' Backup and its central management capabilities as opposed to Windows' local system administration.

None that I found difficult. Configuration is mostly wizard-based, so its pretty straightforward.

In-house

Can't really say in monetary terms but it is really Time-saving. Extremely time efficient.

Discovered Acronis first, and went with the solution. Found it to be more user friendly and flexible.

Worth trying out. Worked for me. Should have a good system admin to implement the solution more effectively.

Backup and Recovery for our production PCs.

End user can manage backup and recovery on its own efficiently once a product PC has failed during production. 

The ability to use computing resources, the storage nose is stuck frequently and we have to reboot it, and I'm told that it needs 128GB memory and SAS disk to keep it stable, all of these elements leave me unsatisfied.

We just started deploying the product company-wide.

Yes, it's for HW requirement described above, because we hadn't been told the requirement by Acronis before we started.

Yes see above.

Nope.

We were using Altiris. 

It was straightforward.

We did it on our own based on the design provided by Acronis.

Optimize resource usage on dedup, look at Avamar which has dedup capability with moderate usage.

I prefer the features of cloning hard-disk to hard-disk. Also I like the backup function in the old version of Acronis which is more friendly than the new one which is more complicated and unfriendly to use.

Acronis helps to backup data on a server and also to manage some cloning from 1 PC to another using the method. Normally I use Norton Ghost to do the clone however since I used the Acronis true image 2013 I found it to be very useful and not time consuming.

It takes a long to backup data using Acronis backup and recovery v11 and I found Acronis support not really helpful as they always suggest to update the software instead of solving the issue with the current version. I would prefer if Acronis would look into their old version and try to enhance it, rather than use new functions on the new version, I would rather stick with the older version.

3 years.

Yes

Yes

Yes

6 out 10

6 out 10

Yes because I am looking for something easier to use and time conservation is very important in any organization re: backup.

The initial setup is straightforward however some companies prefer to do customization, which makes it complex and Acronis does not really help much when it becomes complex, especially for backup into the storage or NAS.

In-house and vendor team (about 3 out 10).

5 years.

Original setup is costly and for some companies, they will think whether they should implement using Acronis or not.

I think you need to look into business requirement especially when implementing the backup system and make sure the backup software that you buy is 100% fully capable and 100% fully supportive.

Image based backup, restore Windows based images quickly and on different hardware.

Quickly restore backups with minimum fuss.

GUI for management of backups. Using 11.5 more difficult with keeping on tabs with all backup schedules and status of backups, even when using the management console feature of the software.

16 months.

Yes, combining with Hyper-V host to backup Hyper-V Virtual machines.

Yes performance issues were encountered whilst backups were performed, especially on large file servers.

Due to having previous issues V10 installed, a straightforward upgrade could not be completed. Need to perform an uninstall of previous software first.

3/5.

Yes to perform install on Hyper-V posed a number of challenges, needed to ensure VSS was operating properly was the main one.

In-house.

No, as this has been used always with the organisation.

Evaluate product using their 30 day trial to ensure it meets the needs of backups and restore.

Live System Imaging – Zero Downtime.

The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

There can be inconsistencies between builds in terms of the product working with one NIC or another, especially on newer generation servers. Usually downloading the latest bits solved, though. A minor nit, but it’s the only gripe I’ve had to date.

7 Years.

None.

None.

None.

Excellent.

Excellent.

Relatively Straightforward. We needed to create an in house script to purge old images (vs using something like a product retention setting). This may have been corrected in subsequent versions.

In-House.

Somewhat difficult to quantify. The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

Rough cost at time of implementation was approximately $1200 per managed server. One engineer monitored the job status, spending approximately 15 minutes per day.

No.

Great product, nearly set-and-forget for Server Live Imaging once fully configured.

The biggest feature is the universal restore.

No improvement, just the ability to perform backups.

None.

3 years.

I have never run into any issues.

No.

No.

I haven't dealt with them at all.

Tech support has been great.

I didn't start using Acronis until I came here 3 years ago - it's what the organization was using already. I found that I liked it better than Symantec.

I found it pretty straightforward.

In-house.

No, it was already in use when I started this job.

vmProtect is pretty good, hardly ever hits problems.

It allows us to backup our remote sites to a local NAS device, and allows for easy retrieval of data.

Acronis Support!

Nearly 4 years.

Some yes – mostly based on the fact that the install nearly 4 years ago was very messy. Different components were needed, multiple additional tasks needed to be done. The current version is easier to deploy for sure.

Yes definitely – back in the early days it was almost impossible to get a week’s worth of backup data without having to start all over again. And by that I mean uninstall, reinstall the whole product. It suffers from these issues less now but that is because we have learned which way to deal with the software and how best to make it work in our environment. It does not do “what it says on the tin” at all. You have to work it out yourself.

No.

Not great to be honest. We had an issue with licences and purchasing problems and the standard response was very poor. Once you get through to the right person though – which we eventually did – they were great. But finding the right person who could help out was terrible

Terrible to be honest. You almost never get through to someone who can understand you, nor who you can understand. To be fair once the technical issue is discovered the skill level of the technicians is actually very good. But the default support responses seem to revolve around restarting the services, restarting the server, uninstalling it, copying the backup job again, etc, etc.

We did yes. We switched because Acronis was recommended as a good backup system for use with NAS devices. We had tapes previously.

What we wanted to achieve was actually very straightforward in itself but the final install ended up being very complicated because half of the things the software was SUPPOSED to do – it didn’t!

We did it all in-house.

This was a staged solution rollout to each remote site – in all we’ve probably spent over £20,000 on the product. In terms of day to day cost we pay for annual support now only.

We did yes. We looked at Symantec and Microsoft. Symantec seemed very clunky and not too up-to-date backing up to digital medium.

Look around for others – choice was limited when we went with Acronis. I think the choice is better now.

Imaging operating systems and restoring on different hardware.

This product gave us two major features :

1. Imaging allowed us to create clones from the production server with ultimate speed.
2. Protection against server failures with ability to restore on different hardware.

The application Linux interface and the error reporting as it's very ambiguous

3 Years

No, deployment is not that complicated.

Yes, especially in the restore, a simple update for the software messed up the whole setup.

No, with proper licensing no issues.

On a scale from 1-5 (1=worst, 5=best), they are 2. The customer service we receive is from Acronis's partner in Saudi Arabia.

On a scale from 1-5 (1=worst, 5=best), they are 2. They don't have a free toll number, their web based case support wasn't good and most annoying every time you I had to call I have to go through the first line of support and answer the same questions and apply the same procedure.

We already having another solution which produces the same result for Windows. But, for Linux this software was the only one we knew about that supported the version of OS we had.

Yes, straight forward with clear instructions.

In-house team.

Protection of the production environment.

Excluding the licensing fees, we used a virtual server to install the management console and agents didn't require that much of resource so we didn't need to upgrade any specs on the protected systems. Also, the images were stored on already existing storage. So, basically except the man hours spent on working with software there were no real investment in the setup.

No, because of OS compatibility it was the only one we knew about.

The product is good but using it on Linux is a bit difficult.

I would recommend it to any company that wants to implement a low cost solution.