Acronis Cyber Protect Reviews

Live System Imaging – Zero Downtime.

The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

There can be inconsistencies between builds in terms of the product working with one NIC or another, especially on newer generation servers. Usually downloading the latest bits solved, though. A minor nit, but it’s the only gripe I’ve had to date.

7 Years.

None.

None.

None.

Excellent.

Excellent.

Relatively Straightforward. We needed to create an in house script to purge old images (vs using something like a product retention setting). This may have been corrected in subsequent versions.

In-House.

Somewhat difficult to quantify. The key for me at the time was allowing my Engineers to have their weekends free vs rotating them through a schedule so that servers were taken offline and imaged during the change window. Post-implementation, this fell to zero and boosted morale by allowing the engineers to enjoy their weekends with their families. In this instance, showing the team that I valued their personal lives and was willing to pay to insure their quality of life resulted in a dedicated team that was thankful and produced more.

This organization also highly mission critical server applications where RTO was very low. We did use Load Balancers and other technologies, but for a catastrophic failure this solution presented an RTO of roughly 1 Hour (depending on the size of the server) although often less. It became routine to run an off cycle image before any major physical server upgrade, thus improving the speed from development to QA to production. Developers could be less leery of major changes knowing that the back-out was quick and reliable.

Rough cost at time of implementation was approximately $1200 per managed server. One engineer monitored the job status, spending approximately 15 minutes per day.

No.

Great product, nearly set-and-forget for Server Live Imaging once fully configured.

vmProtect is pretty good, hardly ever hits problems.

It allows us to backup our remote sites to a local NAS device, and allows for easy retrieval of data.

Acronis Support!

Nearly 4 years.

Some yes – mostly based on the fact that the install nearly 4 years ago was very messy. Different components were needed, multiple additional tasks needed to be done. The current version is easier to deploy for sure.

Yes definitely – back in the early days it was almost impossible to get a week’s worth of backup data without having to start all over again. And by that I mean uninstall, reinstall the whole product. It suffers from these issues less now but that is because we have learned which way to deal with the software and how best to make it work in our environment. It does not do “what it says on the tin” at all. You have to work it out yourself.

No.

Not great to be honest. We had an issue with licences and purchasing problems and the standard response was very poor. Once you get through to the right person though – which we eventually did – they were great. But finding the right person who could help out was terrible

Terrible to be honest. You almost never get through to someone who can understand you, nor who you can understand. To be fair once the technical issue is discovered the skill level of the technicians is actually very good. But the default support responses seem to revolve around restarting the services, restarting the server, uninstalling it, copying the backup job again, etc, etc.

We did yes. We switched because Acronis was recommended as a good backup system for use with NAS devices. We had tapes previously.

What we wanted to achieve was actually very straightforward in itself but the final install ended up being very complicated because half of the things the software was SUPPOSED to do – it didn’t!

We did it all in-house.

This was a staged solution rollout to each remote site – in all we’ve probably spent over £20,000 on the product. In terms of day to day cost we pay for annual support now only.

We did yes. We looked at Symantec and Microsoft. Symantec seemed very clunky and not too up-to-date backing up to digital medium.

Look around for others – choice was limited when we went with Acronis. I think the choice is better now.

It just got me out of a jam. Now, with these ransomware attacks that have been steadily coming across the internet, all my backups are inside of a local backup network attached storage device that requires credentials to gain access to it. They're not encrypted and I'm able to restore my customers back to the next day of production so they can continue moving on.

Just the backup and the recovery because it's simple and I've never had issues with it. It's never failed for me and it's always been there for me.

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I have no recommendations for improvement whatsoever. As far as I'm concerned, it's rock solid and I'm very pleased with it and I will continue to sell it and support it.

I have had an issue at times with support, because they weren't able to get to me and I've had to call back after an hour or so, but other than that, I can't be more pleased with the product.

I've never had it crash or lag. I roughly have 40 or 50 different clients that utilize the Acronis products and I've never had any issues with them.

I think it's very scalable. I run it in enterprises and I run it in SMB clients.

On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've had to call back after an hour or so.

We used Symantec Backup Exec which was okay at the time because it was all that we had. Once I discovered Acronis, I pretty much abandoned Backup Exec and now all my backups are with Acronis.

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Setup is very simple.

I would give them the green light, and say, “Go with it, it's a rock solid product."

We use Acronis for data backup.

The interface is easy to use. They keep on adding new features. Acronis recently added multi-platform support.

Mobile backup is something that would be good to have. I can't think of anything else, but some performance enhancements and additional features would always be welcome.

We've been reselling Acronis for a few years now.

Acronis is relatively stable. I haven't seen any significant stability issues, and we don't have any serious concerns with performance aside from typical operational issues, which we see once in a while.

Acronis is easy to scale. 

Acronis customer support is excellent. The vendor is responsive.

We use Veeam and Veritas. They are similar products. Acronis has some limitations on the cloud side, but Veeam's cloud backup is quite efficient on cloud backup, especially when it comes to Microsoft 365, etc. Now I think Acronis also has those capabilities.

Setting up Acronis is quite simple. We mostly do it internally. Once our staff is fully trained, we should be able to do it all ourselves, but until then, we'll get help from the vendor. The total time for deployment depends on the size of the project. It can take anywhere from one day to a few days. Acronis requires almost no maintenance.  

The price could be more competitive.

I rate Acronis Backup seven out of 10. I would recommend it because Acronis is a highly effective product. It's easy to use and manage.

It has simple buying options and deployments. You can buy on-cloud, on-premises, or hybrid solutions. Acronis Backup is very easy to deploy. It also does not consume much hardware. The administrator's tasks are very simple. 

It is very user friendly, and it also has good security features with low-level encryption and data encryption.

They can include something called a backup appliance. Although Acronis is a software-driven company, it would be good for customers to have some kind of backup appliance on top of a lightweight operating system. This will also reduce the cost. Currently, the customers have to buy the hardware in addition to the operating system, which increases the overhead in terms of procurement.

We have started selling Acronis solutions six or seven months ago. 

It is stable and scalable. We have not had any complaints from the customers.

I am yet to explore it in terms of scalability in the enterprise environment. It is mostly being used in small companies.

I have not yet contacted them.

It is quite simple to deploy. I have my own team for its maintenance. There are four or five qualified engineers.

It is very cost-effective for the SMB segment, especially for start-ups and smaller environments. It is cost-effective for on-premises and on-cloud deployments in such environments.

We have recently started to sell Acronis solutions. We have been helping customers to understand what Acronis is all about. We give demos to our customers, and customers are quite happy with the demo and cost of Acronis. Overall, it is a good product. 

I would recommend this solution for smaller environments. It is mostly being used in small companies. Enterprise customers also usually use it for small projects. I haven't explored it for customers with a really big environment. For big enterprise customers, there are other solutions, like Veritas NetBackup, that provide scalability and support for big infrastructures. 

I would rate Acronis Backup an eight out of ten. 

Central management is the most valuable feature because it's easy to use.

It provides ease of setting up the backups for different machines, and then it alerts you basically if something is going on. You don't have to actually connect to the computer, you just go to the management to see what's going on.

Nothing as of now that needs to be improved. I'm sure that there is scope for improvement, but I just haven't had enough use of it.

We have been using this solution for just under a year.

It doesn't crash. I got a couple of backup errors and it didn't really give too much detail, but the program was still running on the computer that gave the errors.

As long as you're paying, I guess there's no limit. It's pretty scalable based on the user.

Previously, I was just using a Windows Backup built-in with the OS. I wanted something that was not tied to the OS directly, so that is why we switched over to Acronis. The Windows Backup was free and I switched to this which I'm now paying for; so cost didn't really matter, in the sense that it was more of a comfort level and non-proprietary tied to Windows Backup being done.

The setup was straightforward. You install the little client on the computer, then you go to the central management and set up when you want it to backup; it was very easy.

We did look at other solutions. I had used Acronis before this version, i.e., just a single standalone setup that had the whole user interface. So, I was familiar with Acronis and I leaned towards it versus trying a lot of the other ones. I was using the Windows one prior to it. I didn't really evaluate too many options. The price was right, so I just went with it.

Ease of deployment is something that was important, and that's what this solution did offer.

If you're looking for a backup solution, you want to be sure that the deployment is easy to do, i.e., if you're working with hundreds of computers or so.

There's always room for improvement, but it's working well.

It's easy to use and deploy. It's just in the background, you kind of forget about it until you get messages that the backups were all successful.

It hasn't helped us or done anything to change what we do here. We use it to back up our own computers, just in case they break, so we can recover them quickly.

Backup and restore are the most valuable features.

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Right now I'm using Acronis 2016, and it's a lot harder to do restore. If you're using one computer, sometimes you want to just back up an external hard drive. It is harder to use than the previous ones I've used.

I would like to get some RAID compatibility and maybe UEFI. Sometimes they work and sometimes they don't. If you could get those things working perfect, that'd be great.

So far, we have not had any stability issues.

We only use one program per computer. We don't usually scale up and we're fine with that.

Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it seemed like they could have been better. I would rate them close to a 10/10, but they are not there yet.

We've used Norton. I forgot name of the exact product, but it was one of their solutions. We also used something else. We tried Acronis and it was easy to use and it worked. That's why we switched. Since then, it's been Acronis.

The setup was straightforward.

We did not evaluate other options. We were using older solutions and we had problems with them. So we tried Acronis and it worked.

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I'd say test it out. It's so easy to use.

Acronis Backup Advanced for Windows Server

We update our Vaccination Tracking System (VTS) software on a monthly basis with software patches and added features, with Acronis Backup & Recovery, it enables us to always revert to the initial state when we experience challenges with the test environment. Because of the numerous reports we get from our staff in the filed while using the VTS, ABR allows us to incrementally backup important changes as we continually try to fix compatibility issues with different scenarios. Works very well with real-time backup of our database files server when staff upload information captured from polio vaccination tracking.

Over the Network Backup

Since September 2013 (14 months)

Yes, mostly with Acronis Snap Deploy, using network deployment, most clients do not automatically get DHCP settings when using dual network adapters on the Server. And the network settings aren't automatically recognized from the Snap Deploy interface, until set manually. (even after successfully booting into Acronis via the network).

We haven't seen any issues with stability.

We haven't seen any issues with scalability.

Good. There are a variety of options to choose from.

Excellent! Have been with the support team severally through chat and sometimes if things get really complicated they assist remotely to access my server and fix things up for me.

Yes, I was using Windows Backup and Restore feature. Upon discovering Acronis, I was fascinated by the flexible granular detailed features of 'what to and where to (multiple locations)' Backup and its central management capabilities as opposed to Windows' local system administration.

None that I found difficult. Configuration is mostly wizard-based, so its pretty straightforward.

In-house

Can't really say in monetary terms but it is really Time-saving. Extremely time efficient.

Discovered Acronis first, and went with the solution. Found it to be more user friendly and flexible.

Worth trying out. Worked for me. Should have a good system admin to implement the solution more effectively.