Appian Reviews

Appian is really helpful in automating different processes. Our clients use it for process automation and leveraging updated features like Appian Portal and Appian RPA. The main use case revolves around external application building in nature, making it comparable to other mobile app general interfaces, particularly those heavy in user interface and user exchange. Also, Appian Records integrates all systems, providing a consolidated view, dashboard, monitoring, and report.

Appian helps in consolidating systems within the client's network, correlating data points, and offering visual dashboards to get a real-time view of various factors. Clients can check the functional state of their current infrastructure and monitor it in real-time, which also relates to the financial side of operations with business reports and similar functionalities.

The valuable features include process automation, Appian Portal, and Appian RPA. Appian allows easy integration with other systems, offers a visual dashboard, provides real-time analytics, and is flexible to be used by non-technical users for automating simple process flows. Additionally, Appian's data fabric now helps in correlating data across various systems for consolidated monitoring.

From a reseller's point of view, subscription licensing could be improved to be more cost-effective, especially for new prospects and smaller investments. Appian has new subscription models, but they might not always be feasible for smaller customers. Competitive pricing on the external user side is good, but internal user pricing needs to be adjusted for better market reach.

I have been working with Appian for nearly six years.

In terms of stability, Appian is quite reliable. I have not encountered any major downtime in customer environments. Their support team has been effective, making the solution stable overall.

Technical scalability is generally good, maybe an eight out of ten, however, some clients encounter issues due to high costs, affecting their ability to scale effectively.

Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.

Neutral

The initial setup is generally simple and well-supported by the platform's flexibility and ease of use. My technical colleagues find Appian easy to learn, though they need to continuously adapt to new features.

Appian is promising yet the cost can be a barrier. The subscription cost is higher compared to competitors, which can hinder potential market expansion, especially for new prospects.

The main competitors for Appian are Pega and OutSystems. Appian is set apart by its RPA capabilities, though it is still catching up with the likes of UiPath.

Appian is a promising platform with significant functionalities, but it would benefit from more cost-effective pricing for smaller clients. The technical support could also be improved, especially in providing direct and faster response options.

I'd rate the solution nine out of ten.

I've used it for analytics and automation. I use it for processes related to validation. It's for business process automation. It can be used for mail ticketing, validating products, invoicing, processing, order to cash, et cetera.

It helps with working with API projects. It helps me work with clients and helps with automation with UiPath. 

It's a popular solution with clients. 

The price is not that high. It's affordable.

The setup is easy.

It is stable.

The product is quite innovative. 

There is a lot of documentation available.

The solution could offer better features. We'd like to have more options for automation. We have more affordable UiPath automation features, which are lacking in Appian. It really needs to invest in automation more. 

It would be useful if they could create an academy or forum in the future to help active users answer questions they have about the solution.

I've been using it for one year.

The solution is very stable and reliable. It is innovative. The customers I have been working with choose Appian based on its innovation and reliability.

There are a variety of customers using the solution. We're a consultant group and have customers across many sectors. It's hard to quantify how many people are using it. 

Technical support is very helpful. I've also uncovered a lot of documentation that can help me. It would be ideal if they could create an Appian Academy or official forum to help people learn more about the solution and troubleshoot problems. 

I did not have any issues with e Appian installation. 

The deployment of projects depends on the data I work with or the projects I deploy. A simple project will happen fast. A more complex project will take longer. Typically it takes a day or two. A more complex deployment may take a week.

I use orchestrators during the deployment. I simply need to develop a process in the studio first and then I need to activate the robot and connect it with the orchestrator. 

I'm not sure about the licensing. It's not part of my direct scope. However, my understanding is the pricing is reasonable. 

I am using the latest version of the solution. 

We have an on-premises deployment for right now. However, I'm open to trying the cloud deployment in the future. 

I provide the solution for my customers. I am an AI engineer. I provide a solution and find use cases for the customers. 

If people are interested in the solution, they should start by reading more about it and learning more about the offering. 

I'd rate the solution eight out of ten. 

I am working in a software house, and we are using Appian to build a custom-made application while trying to fulfill our client's requirements.

I don't think we currently have any applications for our internal processes, which include a set of Oracle APEX products or applications, especially custom-made applications, which is something we need for ourselves. However, we have many use cases for our clients.

Workflow Engine is a valuable tool. Besides the resource kit, I believe both tools are very, very convenient for our clients.

I don't think I have anything to comment on the areas that need improvement in the solution, but I can refer back to my technical team. As the solution architect, I don't have hands-on experience with both products.

If you ask me about my thoughts on what is missing in Appian or my opinion on what I would want the vendor to add in the future, I would say that the product is in a state of perfection. However, we can't really guess what AI and big data models might sell us in the near future.

I am currently using Appian and Oracle APEX, and I will soon start to use Appian Version 23.1. Also, our company has a partnership with Appian.

I won't be complaining near the client. Stability-wise, everything is okay.

It is definitely a scalable tool. I would rate its scalability not less than eight and a half out of ten.

Even with an on-premise implementation, the scalability is still high, so it is easy to scale up.

I don't have any experience with it personally, but our team that practices on Appian uses the technical support very frequently, maybe on a daily basis or so.

We have been using APEX in our organization for some time now, and I was checking the comparison between Oracle APEX and Appian on peerspot.com for an unbiased opinion. Presently, we are implementing both Oracle APEX and Appian almost equally for small to medium purposes. However, for enterprise needs, I think we will choose Appian.

It depends on the functionality that we are using. For instance, having an LMS solution for our clients is a bit straightforward. Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that.

When it comes to pricing, it's definitely not affordable. However, it really depends on the requirements that you're seeking from the solution. If you're looking for an on-premises distribution, it can be a bit expensive. But this is usually the case with on-premises solutions. That's why we have a cloud solution available, which is more cost-effective.

Additionally, the cost is justified by the use cases, and Appian is a good solution overall.

In terms of hidden or extra costs for additional features beyond the standard license, I don't think we've had any exposure to such scenarios, except for the resource kit. From a technical standpoint, I'm not sure if it's paid for separately or included in the license cost. As you may be aware, we've partnered with Appian, so I believe we have an official case here.

I suggest that those planning to use Appian take care of the practice lead because many resources claim to have solid and vertical knowledge of Appian. We are not sure why there is a risk of resources being unavailable during this trip. Additionally, we have a shortage of Appian resources, so finding a good practice lead could be a challenge. Overall, I rate this solution a nine out of ten.

My organization only has a few use cases for Appian, but one of the use cases I'm working with is for a corporate real estate project.

Appian has benefited my organization because of its low-code feature, so my team only has to do minimal coding, resulting in quick deliverables.

What I found most valuable in Appian is its latest feature, which lets you drill down on multiple things through the structure of the reporting and UI side of the solution.

Appian has a few areas for improvement, which my organization raised with the Appian team. One is the Excel output which is limited to fifty columns when it should be up to two hundred or three hundred columns. Fixing this limitation will make the solution better.

What I want to see in the next release of Appian is on the interface side, where the current square-shaped buttons should be round. Having available buttons for the different functions of Appian will also help enrich the UI.

I'd been using Appian for two years now.

Appian is a stable solution, so I'm giving it a nine out of ten.

I experienced a few issues in Appian scalability, particularly in the data or records area, so it's an eight out of ten.

I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian, and from what I heard, the support team had been helpful.

My organization only used Appian.

My experience with the initial setup for Appian is nine out of ten.

Appian was quick to deploy. It took a very short time because my organization has the SaaS version.

An in-house team deployed Appian in my organization.

There's ROI from Appian, but I cannot give data about it.

A different team handles the pricing side of Appian.

I'm using Appian right now.

My organization uses the 22.3 and 22.4 versions of Appian in production and the sandbox environment.

In the organization, Appian is deployed on a SaaS environment.

Deploying the solution requires two people.

Appian is a good solution, so I'm giving it nine out of ten.

My organization is an Appian partner.

I mainly use Appian for end-to-end process automation.

We use appian for IT services implementations of our esteemed clientele in CX transformation, process automation ,EX transformation and app modernization areas

Appian's most valuable feature is that we can create end-to-end process cloud ntive  workflows with minimum turnaround.

Appian could be be further improved by making it a strict, no-code platform with in-built process packs.

I've been using Appian for six years.

Appian is stable.

Appian is scalable.

Appian's technical support could improve, especially their response turnaround.

Positive

used multiple options. Since i represent  product agnostic  IT services organization, cant comment furthur on this

The initial setup was relatively straightforward, and deployment took around an hour.

NA

first year itself break even happened.

no

Anybody thinking of implementing Appian should have an enterprise-wide roadmap. If you're doing an enterprise-wide digital transformation, Appian is worthwhile, but not for just one or two use cases because the license costs are higher. I would rate Appian as nine out of ten.

The use cases are for complex business-process oriented applications. This is the main use for large customers.

We're not using it ourselves. We're selling it and we are implementing services and projects for other customers. 

The low-code capabilities and, of course, the business process management features are the most valuable aspects of the solution. 

It has a very easy setup.

The technical support is excellent.

It's scalable.

The stability is good.

I cannot speak to any missing features. 

The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out. There will be more features for external users.

I have been using Appian for about a year and a half.

Appian is very, very stable. Thousands of organizations use it. It's got 99.99% uptime in AWS. It's very robust. I didn't encounter any problems with it.

It's scalable. It can scale horizontally and vertically. Some features like the portals can be implemented on Kubernetes, which means that they are scalable to implement.

Technical support is great. Every service request is answered within the hour. It's very, very exceptional.

Positive

I was an integrator for IBM BAW, Business Automation Workflow. And afterward, Pega, and then Appian. My experience with the other platforms was somehow not very good. With IBM, it's very complex. The product is very, very complex, and you need a lot of higher-skilled people to do a lot of stuff. Also, maintenance and management are very difficult. When you can go into Pega, the low-code stuff of Pega is a bit trickier to acquire. It is more complex to develop solutions with it. Also, the business part of Pega is less advanced and is more limited. You can't do everything you want there.

The initial implementation is very straightforward and simple. It's not overly complex or difficult. It's a five out of five in terms of the ease of setup.

The implementation strategy is the Appian standard implementation strategy, as it is a SaaS.

The time it takes to set up varies. For small features, it can take up to two weeks, and larger ones can take months. Usually, it's a fifth or tenth of that time if a company is doing a standard setup. 

The amount of maintenance depends on what your strategy is for deployment. If you're going into transformation and you're going to migrate a lot of business processes in the organization, you need to do it in parallel so, you'll have to employ enough personnel to do it. For a simple solution, two, three, or four people will suffice.

In one case it has been known to reduce process time by about 85%.

It's a SaaS solution. The solution is moderately priced. I'd rate it a three out of five in terms of affordability.

Appian being a complete automation platform, the initial amount covers everything. You then have to pay for specific capabilities separately.

We are using the latest version of the solution. 

I'm a business partner with Appian. I'm an integrator. 

If a potential new user is going to evaluate it, they should look at the whole picture, not at the specific features. All in all, Appian gives the best coverage of all the features needed for an automation platform. It comes bundled with RPA and VPN and low-code and process-mining discovery and document intelligence and portal for external users and the data capabilities, data visualization capabilities, which no other tool gives, gives them in one package. 

They should look for and interview users of Appian to understand the product as well. There are a lot of different ideas in the market. The reason I chose to go with the Appian is the reason that it best suits businesses that wants to jump to the next era to perform the digital transformation in the smoothest way, in the most complete way. This is the benefit of Appian.

I'd rate the solution ten out of ten.

Our customers are medium and enterprise companies.

Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA.

There have been a lot of improvements, and Appian is now claiming to be a low-code platform with other market leaders, like OutSystems and Mendix.

One room for improvement is the ease of UI UX development, like in OutSystems and Mendix. I'd like to see Appian develop some kind of interface in their platform where the wireframes can be developed.

If Appian could have a partnership with leading platforms like Salesforce or Oracle, I think that would be beneficial for them.

I would also like to see Appian develop an interface to speed up development for business analysts. That sort of an interface is lagging in Appian right now.

I'm a solution architect and have been dealing with Appian for 10 years.

Appian is stable. 

It's scalable.

Technical support is very good. As a partner, we receive very good support from Appian.

I have previously worked with IBM BPM, OutSystems, Mendix, Unqork, Quickbase, and Pega.

Initial setup was fine. It was user friendly. Appian has the Appian Cloud, so development is fairly easy on the cloud platform.

The cost is a bit higher than other low-code competitors, OutSystems and Mendix. The price needs to be more competitive. 

With solutions like OutSystems and Mendix, you can implement headless commerce. For a B2C mobile app, Mendix is pretty good. For customers that have SAP, they have Mendix because it has been acquired by Siemens, and Siemens and SAP have a very good handshake. If they want to implement a low-code platform, they're going with Mendix.

I would rate this solution 8 out of 10.

Normally, we are building platforms. At the moment, we are running 19 big projects, and we had never used Appian before. One of our customers is a big consulting company, and one of their customers wanted a project with Appian.

They don't have Appian developers, but we have a very good team. They reached out to us and they had some projects in 2022 with Appian, and they asked for our support. I gave my BAs and PMs an introductory level Appian course, and now some of the developers are doing the associate and lead developer part for Appian.

The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn.

There's a nice fundamentals course that I can ask my project managers to easily learn, while the other local, no-code platforms don't have that option.

The certification is pretty expensive, and it doesn't allow for a tailored UI. I'm a little bit disappointed with the exam. It's different from the preparation, training, and sample exam.

One of my lead developers failed to pass this morning. I'm a bit sad because it's $200. If I ask 10 of my developers to get a certificate, it's $2,000. It's a scaleup company, so we have more than 60 people at the moment, but I can't ask most of my developers to get the certificate.

From a developer point of view, I can't try this in the free version because you can't buy one or two subscriptions. You need to get the minimum package for premium, which is about one hundred seats.

From the first day, I wanted to see the capability of reaching other functions, Google Cloud services, and cognitive services. There is already an OCR, intelligent document that comes in the My Cloud and which Appian gave me as a sample. I can't build it because it uses the Google cognitive services as a backend, and this is the thing that we couldn't try. 

You can't really test the software properly without actually buying the license first.

Something I would like to see improved is an SQL database connection.

We have been using Appian for over a month. We are still on the trial license instead of the full license.

I'm happy about the stability. It looks promising for me.

I can't predict how many developers it requires. It really depends on the type and size of the app and the capability of the developers.

We run a one-hour workshop from scratch. My developer can create the users' data, custom data types, a small UI, and a nice flow and read right from the databases easily. In one hour, he can complete as many tasks that normally take many days.

The scalability is a bit limited for the SQL databases because for some of my cognitive services, I'm using no SQL databases in the cloud. Appian doesn't support it. Appian only supports relational databases. There is no database for the unstructured data.

We are building platforms, but normally we are fully in Azure and the whole platform is in Azure, but because some of our customers and potential customers want to use Appian, I'm preparing my team for such opportunities.

You can't really test the software properly without actually buying the license first. Certification is expensive.

Appian is like a butter knife, not a Swiss Army knife. It will serve the business user's solution. It'll create a very good thing and the application is clear.

I really enjoy it because the PowerApps from Microsoft mature and are internally connected to other platforms inside Microsoft.

However, it doesn't explain the learning part very well non-technical people. There is a separation, but in the Appian fundamentals, this course is just for the BAs and the PMs. If they want to lead a project with Appian, this is the minimum standard that they need to know. At that point, it's easy for me to train project managers and business analysts. I think that's the advantage of Appian.

I would rate this solution 8 out of 10. 

My humble advice to someone who is looking to implement this solution is that they need to replicate. It's a so-called no-code platform, but it's not no-code because it has its own coding site. That's why they need to build one of their own solutions with Appian first to understand the how-to-dos first and become more confident. Luckily, the learning curve is not that steep.