Arcserve UDP Reviews

The main use case for this product is to backup repositories and persistent data. I use it for the finance industry and retail sectors. Retail is indeed my focus.

Generally, this is for an SMB kind of use case.

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well.

Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.

I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good.

Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem.

Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

I have been using this product for four to five years.

I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese.

I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve. I think their technical support overall is about six on a scale of one to ten.

Neutral

I have used other solutions, such as Arcserve UDP as well. I have used ShadowProtect, but in most cases, it is only for backup; ShadowProtect is an interesting technology too. In most cases, it is just the backup, like other backup solutions.

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

Regarding different file and object storage, my clients usually use other technologies too; we use Arcserve UDP and others like TrueNAS or maybe even NFS, creating a combination of solutions that could be safe and affordable.

The main differences between Arcserve UDP and other file and object storage products is that Arcserve UDP is very important because my clients use Arcserve UDP in their facility. Arcserve UDP was an option, but in the past, it was part of a combination of solutions.

The best features with Arcserve UDP are the experience of our team and many years of using this product, which I find very interesting. However, other backup solutions like Veeam and Commvault are growing very fast in Brazil. In my opinion, Arcserve UDP still compares well with those technologies, although Veeam's marketing, the VMware association, and the market presence are very strong, making it the best product.

We use other technologies of persistent data too, so we depend on the options that my clients have and what technology they prefer. Arcserve UDP is not in many cases in the market we work. It is more about the client knowing about the technology to facilitate the implementation of the technology.

My clients say that all the options are very expensive, so the price is always a key point for Brazilian clients like those in retail. These are for the same kind of clients that I mentioned, such as finance and retail, while I have many use cases with Arcserve UDP in education, retail, banking, and government.

Regarding the global source-side deduplication with Arcserve UDP, I utilize that. We can discuss solutions that we use, but not specific client information due to confidentiality.

I assess the adaptability of Arcserve UDP in hybrid IT environments as very good. Regarding SLA-driven data protection, I also find it good for data protection. For protection, we have a good combination; we use many technologies, in-house, on-premises, and in the cloud, facilitating our hybrid environment. I rate this review an overall nine out of ten.

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery.

Arcserve UDP has helped our organization save considerable amounts of money by reducing the need for additional server storage. The decompression feature allowed us to store more data without requiring a new server. Additionally, the disaster recovery capabilities of the tool enabled us to restore operations quickly during incidents.

The most valuable feature of Arcserve UDP is its decompression capability. It allowed us to save money by optimizing the use of available server storage.

One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another application, which added additional expenses.

I've used the solution for almost two years.

Arcserve UDP provided a stable solution that allowed us to rely on its performance for our data management needs.

We did not face any significant scalability issues with Arcserve UDP, as it effectively managed our growing data without requiring additional servers.

Customer service and support were commendable. We had regular meetings with the provider to discuss performance and any issues, which allowed us to suggest improvements and ensure a smooth experience.

Positive

I have evaluated other solutions like Veeam, however, I didn't use them extensively. The main reasons for choosing Arcserve UDP over other tools were pricing and support.

The initial setup was not difficult, especially because the local provider in the Philippines was very helpful in the deployment.

The implementation was supported by a local partner who was very helpful throughout the process. They ensured a smooth and efficient deployment.

With Arcserve UDP, we experienced significant savings, avoiding the need for additional servers. It saved us approximately twenty percent compared to other solutions.

Arcserve UDP is approximately twenty percent cheaper than some competitors. This cost-effectiveness contributed to our decision to use it.

I have evaluated Veeam but chose Arcserve UDP due to pricing and support considerations.

For organizations using cloud-based applications, the need for better integration with cloud servers is essential. While Arcserve UDP is effective and cost-efficient, additional expenses might be required for full compatibility with diverse cloud environments. I'd rate the solution seven out of ten.

I build projects with Arcserve UDP and other security products from the company. I work with firewalls, network security, single sign-on, etcetera.

Mostly my clients – we have the solution internally too, but my position in the company focuses on those clients that use Arcserve. My experience has been a mixed bag. 

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too. 

Overall, the tool itself is fine – the problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues.

Many features that Arcserve proposes in its documentation and marketing material actually don't work properly in practice.

Veeam is the most comparable solution, considering features and capacities. They are very similar, but Veeam works fine most of the time.

With Arcserve, we have a lot of problems in implementing and getting compatibility, especially with legacy systems. We also have mysterious problems that no one can solve. The performance is not as planned or as intended. Our experience has been shaky. It's not very reliable as a tool, especially in critical cases like disaster recovery. 

So we've been working on migrating all our projects to Veeam and other similar solutions that offer comparable features. Reliability is not Arcserve's greatest strength – implementation is rocky, and sizings never work as planned. 

Plus, their cloud service is very slow and relatively expensive compared to Veeam.

I have been working with this solution for two years. 

We don't often have crashes or bugs. Our problems usually stem from reliability issues – the difference between what we size the solution for and what the tool actually delivers. 

It's not really bugs, it's just that features don't work reliably in practice. Sizing accurately is very hard because the performance varies depending on the application, legacy systems, and the types of files being backed up. 

We usually overcompensate in our sizing because of this limitation. It's a flaw of the tool – it doesn't reliably predict performance based on the types of files being stored, making sizing difficult. 

Arcserve's documentation is very poor in this regard, so we've learned through experience not to rely too heavily on their sizing tools. Those are the main reliability issues, not frequent bugs or crashes. 

We did have one case where a client upgraded Arcserve, and an old legacy system they depended on stopped working due to compatibility issues – but that's a common problem, not specific to Arcserve.

Theoretically, scalability is good, more or less. It's not super scalable for big companies. It works fine for most small and medium-sized businesses. 

The cloud solution is quite limited in scalability; the cap is determined by their service. It's difficult to scale the amount of memory we can use on the cloud, so performance suffers. 

So, we can't scale it well in Arcserve's cloud service. For most cases, particularly with small and medium-sized businesses, it works okay.

Our support team handles initial issues and connects clients directly with Arcserve support. From what I've heard, the support isn't great. Sometimes they can't solve problems at all, placing us in a difficult position with the client.  

Considering my previous experience with other tools, the initial deployment was easy. It was not hard.

• Project Diversity and Frequency

We deploy at least one Arcserve UDP project a month here, and I do all the pre-sales work. We have various projects: full cloud projects (sometimes they work, sometimes not, depending on the client), full on-premises projects, hybrid projects, multi-site projects, multi-datacenter projects, and private cloud projects. 

We've had better experiences overall with the private cloud projects using Acronis. So, we have a little bit of everything here.

• In-House Deployment and Challenges

We deploy entirely in-house. We have a very competent team and skilled Arcserve specialists, so we don't usually require outside help. However, there was one case where we needed support because we didn't know the root of a problem during implementation. So, implementations can be rocky because the performance isn't always consistent with our sizing. 

In this specific case, the cloud hybrid solution wouldn't work at all, regardless of what we tried. The platform wouldn't connect to Amazon Web Services. 

We eventually asked for help, but even they couldn't resolve it. That project was suspended, and we had to change our approach since the service we were providing used a direct cloud backup method. Luckily, this was an isolated case, and usually, we keep everything in-house.

Overall, the deployment process requires around two to three people. 

It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap. However, pricing here in Brazil is similar to tools like Veeam. 

So, considering the issues we face, the price difference doesn't justify using Arcserve. In my opinion, it's in the mid-to-high price range.

Test it extensively! Use their evaluation system, try different scenarios, simulate recoveries, and see how it performs in your specific environment. They have trial licenses and programs where they supply test hardware if it's a hardware-dedicated solution. 

Don't just buy based on information from a reseller or online material. Test it thoroughly. That's my advice.

Overall, I would rate the solution a six out of ten. 

Our customers use the solution for online backup, recovery, and replication. We have deployed the solution for around 20 customers.

Our customers find the recovery in minutes useful. Arcserve has a functionality where we can execute a recovery in five minutes. Once the primary server crashes, we can start the virtual server in booting time. They also like replication to off-site and booting the server on the DR site.

The customers are happy and have been using the solution for over three to four years. The solution has no limitations because it does backup for Linux and Windows. The customers have not complained to us about any functionality.

The tool doesn't provide cloud integration in India.

I have been using the solution for almost four years as a system integrator.

The tool is pretty stable. Once we implement it and start the backup, everything runs without any problem. There's very little support required. We probably get one or two calls in a year. We do proactive support. We reach out to the customer every month to do a recovery test.

The solution is scalable. We can start with one server and scale up to thousands of servers across the globe. It's got a centralized monitoring management alert. Everything is built into it. We could manage it locally and centrally, whichever way we want. It gives us all the flexibility to do so.

We work with mid and enterprise customers. The server count could be anything from 20 to 400 or 500 servers.

Customers have given a good rating for support. We have not had any problems so far.

Positive

We started with Veeam, but we didn't enjoy it because there were a lot of support issues. We dropped it and focused on Arcserve. In the coming year, we might add one or two more solutions as we go forward. It depends on how they offer cloud services in India because we are considering cloud integration.

The initial setup is not difficult, but we need hands-on experience to do it. We have a team that is pretty experienced on Arcserve. Our technical head and I have 30 years of experience in backup recovery with various companies. We understand the business pretty well. The setup is pretty straightforward for us.

If we have one server running Oracle or Microsoft SQL, or MySQL, we can deploy the product in two to three hours.

We have only three people who specialize in backup recovery and hyper-converged solutions. They are good enough. They are able to service all our customers. It is very easy and very straightforward to maintain the solution.

The tool’s pricing is on the higher side. However, from the system integration and services point of view, the customers are not bothered by the pricing.

The backup recovery market is very, very competitive. It's a mature market, though it is going very well. Customers compare any product’s pricing to Veeam’s pricing. Veeam, being the leader, has pretty competitive pricing.

The solution is very expensive. The market has more expensive tools like Rubrik, but Arcserve is also expensive. Our customers pay a yearly licensing fee. I rate the pricing a nine out of ten.

Apart from backup, we have 12 customers on the hyper-converged solutions. We have a total of 32 customers. Three engineers can manage the hyper-converged backup replication. We are also acquiring more and more customers. The market and economy have opened up, and COVID is behind us. We are a three-year-old organization, and out of three years, we were two years under COVID. In the last one and a half years, we have been able to acquire 32 customers.

Arcserve is pretty flexible in terms of POC. It's a good idea to test it out and see the benefits. We'll find most of the benefits a backup recovery solution should offer. It has backup, recovery in time, replication, and recovery off-site. It has got complete functionality. The tool needs to improve its pricing.

Overall, I would rate the solution an eight out of ten.

We use Arcserve UDP for backup recovery and replication with HA (High Availability) and DR (Disaster Recovery).

Instant recovery is the most valuable feature of Arcserve UDP. When one machine is down, the instant recovery feature allows us to start it within a minute. Taking a backup in Arcserve UDP requires a basic, simple configuration.

The solution's reporting could be improved and should provide customized reports. There are some steps to set some parameters on the console. For example, when creating a weekly report, we need to select, customize, and put the parameter over there. Arcserve UDP should have the option to create and select bullet points to generate a report.

I have been using Arcserve UDP for 15 years.

I rate Arcserve UDP a nine out of ten for stability.

We have deployed the solution for more than 20 clients.

I rate Arcserve UDP a nine out of ten for scalability.

We are satisfied with the solution’s technical support.

Positive

The solution’s initial setup is easy.

I rate Arcserve UDP a nine out of ten for the ease of its initial setup.

We can deploy Arcserve UDP on the backup server within an hour. Apart from that, the solution takes days to be deployed on a system-oriented platform environment.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten.

Overall, I rate Arcserve UDP an eight out of ten.

The solution is used as an on-premises infrastructure backup solution, so we can take the backups of the servers, storage servers, file servers and endpoints, and the virtualization layer.

Global deduplication is the best feature of this solution. The solution is also open for the BMR recovery for any point of failure with bare-metal hardware, like any other OEM, we can restore all the data.

What I have noticed is that UDP can support some test versions of the OS like Linux 6.0 and macOS also 10.0, and 12.0, but sometimes with customers that are using older infrastructure, the UDP doesn't support the infrastructure. It's very challenging for the deployment aspect. The solution can improve by allowing older versions to support the latest version of the OS.

I would like to have the three licenses for Arcserve appliance, Arcserve Cloud, and Arcserve UDP bundled into one license.

I have been using the solution for eight years.

The solution is stable.

The solution is scalable and can be integrated with AWS and other cloud platforms. The solution also supports older cloud types so BC to DR replication as a secondary option is also possible.

The technical support is excellent.

Positive

The initial setup is extremely easy. The deployment took half a day.

The implementation is completed by our organization for our clients.

The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375. The solution licensing is not cheap but I would say it's reasonable compared to other solutions.

I give the solution ten out of ten. 

This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products.

We are the system integrators for our clients, so we design the solution as per the customer's requirements.

We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements.

I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes.

I recommend this solution.

Arcserve UDP Point-in-Time is based on capturing historical data. It can recreate data from point A to point B and replicate it. It automates the restoration process, positioning the DLP feature once the card is completed.

The compression feature is significant. This ensures highly efficient deduplication.

Arcserve UDP is the first step to making data and applications available when clients don't have an extra storage environment for the year. Veeam has a more automated solution with orchestration for restoring information and uploading. Veeam's solution is more sophisticated than Arcserve's, but Arcserve offers a solution better suited for SMBs.

I have been using Arcserve UDP for eight years.

The product is stable.

I rate the solution’s stability a nine out of ten.

The solution’s scalability is good.

I rate the solution’s scalability a nine out of ten.

The initial setup is easy but requires little training. 

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

The price is similar for this SMB business but offers various contract options. So, the client can choose the best way to make a contract, whether it's a cloud solution or an on-premises solution based on workloads or processors.

Data verification is based on two storage systems with the feature to replicate. However, this feature is specific to this kind of solution and architecture; each site requires equivalent data storage, including a prespill site and a verification site. Arcserve UDP is hardware agnostic, making it versatile and suitable for countries like Brazil, where cost-effectiveness is crucial. Additionally, software implementation has no costs, making it a highly interesting solution.

You should have some people with expertise in networking or related factors in virtual machines, ERC, and others certified as Azure professionals.

Two or three engineers are required for the solution's maintenance.

Backup and its necessity vary depending on the importance of clients' data. We cater to a diverse range of clients, including supermarkets, hospitals, and insurance companies, so the significance of the solution varies accordingly. We aim to ensure that the company never has to resort to using the solution in the event of a disaster. 

The solution is resilient, comfortable, and guarantees a good experience over a long period of time.

Overall, I rate the solution a nine out of ten.

My company deals with the product's use case, which is attached to one of our customers to whom I presented Arcserve UDP since they were using more than three backup solutions at the same time. A big challenge with a lot of data was the reason for the need to have some kind of deduplication, which is available within Arcserve UDP. With the use of the functionality provided by the product, my company resolved our customers' issues.

The problem with Arcserve UDP stems from some green lights in the backups. The problem was the green light in the backup part, and when you tried to restore some data, the green light was showing up, but the restoration couldn't be done. With the problems in the green light, which is affiliated with the backup part of the solution, users can't be sure if they can take care of the restoration part, making it one of the areas where improvements are required.

I want the security features and the stability of the product to be improved.

The support could be more knowledgeable and faster.

I have been using Arcserve UDP for a year and a half. I sell the solution.

The green light of the product was always green, meaning it was looking good and stable, but some data wasn't available when you wanted to restore it. According to me, it is not a stable product.

You can scale up the solution as much as you want. There is no problem with the scalability part of the product.

The technical support of the product wasn't good because they blocked our customers' time.

I rate the technical support a four out of ten.

Neutral

The product could be deployed in a day with the help of our company's technicians and our customers' resources.

The product's deployment process was straightforward.

The solution is deployed on an on-premises model.

The installation part was quite good and straightforward, so it could be done in a day. The technicians involved in the installation of the product noticed the problem with the green lights in the tool, after which Arcserve's technician used to make our company's technicians sit and ask them to test this and that day in and day out, which wasn't a good process since it blocked the customer's time.

The biggest return on investment from the use of the product stems from the fact that it provides good deduplication functionalities for storage.

The product is available at a favorable price point. The problem is only with the security part of the tool, so a user needs to trust the solution to be able to restore the data. Some of our customers have seen that due to some issues in the area of security, there were some problems in the restoration part.

Users can either make monthly or yearly payments towards the licensing charges of the solution. My company sold it to customers who used to make upfront payments on a yearly basis towards the licensing costs of the product.

I rate the product price a five on a scale of one to ten, where one is low price and ten is high price.

The only additional cost involved is in the area revolving around the technicians needed to be at present for the customers since they are blocked by the technicians from Arcserve's support team.

The solution supports the disaster recovery strategy whenever you need it, so it is a functionality in the product that seems to be working properly and allows you to check your data.

The most beneficial feature of the product for data protection stems from the tool's deduplication functionality. For my company's customers, the product was able to support a broad kind of environment.

The deduplication functionality of the product impacts the storage requirements in a good way. You didn't have to use much physical storage space since the tool has the ability to compress the data.

I wouldn't exactly recommend the product to those who plan to use it since it is not stable and workable when you need to do restoration.

I rate the scalability and performance of the product in an IT environment as a six out of ten.

I rate the overall product a three out of ten.

My company operates as a solution provider, meaning we don't use the product for ourselves, and we deal with it mostly for our clients.

The best feature of the product stems from the fact that it is an overall good product that can help with backup and recovery. The tool helps deal with recovering data from a physical to a virtual machine and vice versa. The recovery part of the product is very good.

More than Arcserve UDP, the product acquired by it, which is ShadowProtect SPX, has certain shortcomings when it comes to areas like tape library. ShadowProtect SPX's ability to provide backup to disk and backup to the cloud is okay, but it fails to provide backup to tape.

The technical support of the product is an area of concern where improvements are required.

I have been using Arcserve for more than twenty years. I have around five years of experience with Arcserve UDP. My company operates as a managed service provider for the product.

It is a stable solution. The monitoring part is already included in the product.

Stability-wise, I rate the solution a seven out of ten.

Arcserve UDP is not like some other products, which are dependent on size in terms of GB or TB. The tool is not dependent on the data size.

My company serves small and medium-sized clients who use Arcserve UDP.

Technical support for the solution is slow, but our company can handle it.

Users need technical support when some disaster happens in their environment, and if users don't get support at the right time, they are offered support a day or 48 hours later. There is a need to provide immediate support to users when they require it or maybe in an hour, considering Arcserve doesn't have much of an infrastructure in India.

I rate the technical support a four out of ten.

Neutral

I rate the product's initial setup phase an eight on a scale of one to ten, where one is a difficult setup process, and ten is an easy setup phase. The product's setup phase is easy.

I feel that the product is fairly priced. My company needs to pay for perpetual licenses.

The tool's disaster recovery and business continuity for our clients are enhanced considering how Arcserve has taken over a product called StorageCraft that has a toll called ShadowProtect SPX, which is a wonderful solution for disaster recovery. It is possible to recover servers within seconds or minutes with the help of ShadowProtect SPX.

My company's clients use Arcserve UDP for cross-platform data protection since it can be operated on both Linux and Windows.

Arcserve UDP provides deduplication features, but StorageCraft ShadowProtect SPX does not offer deduplication functionalities. StorageCraft ShadowProtect SPX's technology does not require deduplication features as it provides users with continuous incremental backup.

The product's cloud integration capabilities are okay. The use of continuous backup technology every 15 minutes to maintain a backup for servers, after which the file that gets created in a few KBs is sent to the cloud with the help of another feature called replication. It is possible to simultaneously backup data to not only one destination but to a number of destinations. Backup to a local disk, backup to the cloud, or backup in a remote office or destination are all the facilities that are providers in the product. Backup to the cloud is a very easy task, and with the technology that the tool offers, you can restore your server with the backup file, and it allows you to migrate from a local data center to the cloud within minutes. If any incident involving some disaster happens in your office, you can immediately start your office over the cloud.

I am a certified engineer myself, and whenever there is a requirement from anyone for some ordinary support related to the product, I am able to handle 90 percent of the problems. At times, I require extra time to deal with some configurations.

I rate the overall tool a seven out of ten.

I am using the tool for backup, replication, and Instant VMs.

The product provides instant and virtual standbys.

The time to backup servers that sit in DMZ must be improved.

I have been using the solution for ten years.

I rate the product’s stability an eight out of ten. The product must make the updates of the backend database easier.

I rate the product’s scalability an eight out of ten. Four people use the solution in my organization.

The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.

Neutral

We used a different solution before. We could restore our files quickly, but if we had to restore the whole server, it would take ages, or they have to send us the restoration on a drive. In Arcserve, we can quickly create an instant VM.

The deployment is done by a consultant.

The solution is expensive.

People who want to buy the appliance must get as much storage as possible. Storage is a premium on the appliances. Overall, I rate the tool an eight out of ten.