Jira Reviews

We using this solution to handling all of our development and support tickets.

We have found the structure, functionality, and how Jira handles the tickets most valuable.

The performance could be improved in the future.

I have been using this solution for approximately four years.

We have had some issues with stability.

The scalability is good for what we are using it for. We have approximately 20 people using the solution in my organization and we plan to increase usage.

The technical support could be more responsive.

We have one technician handling the deployment of Jira in my organization.

There is a monthly license required for this solution and it is expensive.

I would recommend this solution to others.

I rate Jira an eight out of ten.

Our primary use case for JIRA is for project tracking to see where our development team productivity is.

This product has been very helpful for me in terms of creating tasks and tracking my development team's productivity. 

I think support could be improved, in particular it would be helpful having a login for the support team.

I've been using this solution for six years. 

This solution is very stable.

This solution is scalable. 

It was easy to deploy this locally, I'm not sure if it would be the same at enterprise level. We have nearly 300 users in the company. 

I've tried some other solutions including Plenty, ClickUp and Azure. I feel that Jira is far better than these other solutions. 

I would recommend this product for people who have agility.

I rate this solution an eight out of 10. 

We use Jira every day for tasks like tracking product deployments, mapping it to the tools that we use, and sprint tracking. We also used it for audit purposes, where everybody goes back to that for details about each user story.

Each sprint tracking is done in there, as well as the other product-related activities

All aspects of Jira administration help with respect to QA development and deployment.

This solution allows us to use customized workloads for different projects.

The sprint tracking is really helpful and very convenient.

Scrum boards are very easy to follow and we use them every day.

The roadmap, to understand what our team is going, is quite helpful when it comes to understanding things in a visual format. It provides good visuals such as the Burnup Chart.

Requirement traceability is easier to do with this product.

It integrates well with other tools.

We have been working on integrating Jira with Confluence for the past months but it is not yet working. Having more seamless integration with Confluence would really help us track our product management activity and other product details in one place.

Integration with BitBucket would allow us to have a better deployment process.

I have been using Jira for between four and five years.

This product is very much stable, and we have every tracking option being used.

It scales well, from what we have seen. We have more than 350 users that are in groups, and perhaps another 150 in addition to that. We are onboarding a lot of teams.

When I need support, I contact our in-house technical team. I have not spoken with anybody from outside the organization or anybody from Atlassian.

We were using the on-premises version until a year or two ago when we migrated to the cloud version.

The initial setup was simple and it didn't take much time to complete.

We have an in-house team to deploy and manage our IT solutions. There may have been some outside help initially but everything is now done in-house.

We have an enterprise license that includes cloud service and support.

Overall, this is a very good product and I think that it is the best project management tool. It is used company-wide and I recommend it.

I would rate this solution a nine out of ten.

When you are engaged in an Agile development environment, most of the handling and tracking of the stories are handled in Jira. It can also be used for handling and tracking requests in a ticketing system.

I am a consultant from the quality and design part of the work that we do, and I help people introduce tools into their system. Currently, I am only working with one customer that is using Jira. In the past, I have had five or six who were actively using it.

This solution covers almost all of the types of uses that we have, from an Agile perspective. All of our requirements are supported by it.

This product provides you a good view of the status of your projects.

When I was managing projects that started from epics and moved to multiple tasks, I found that the integration of epics and user stories could have been a little easier. I've seen people struggling to use that aspect of Jira. I think that there is some ease of use that could be brought in to improve certain things.

I have been working with Jira on and off for the past six to seven years.

This is a stable product.

I have not used Jira for really huge projects. I have had groups of between 30 and 40 people and for that size, there were no issues with scalability.

We have asked a couple of questions from technical support and I don't recall having any issues with that. Everything was as expected.

I have not completed an installation myself, but my understanding is that it is quite straightforward. I am familiar with cloud-based deployment but I believe that it can be deployed in a private environment, as well.

One of my customers told me that they were receiving better pricing for a similar tool from Microsoft. Specifically, the total cost of ownership was cheaper with Microsoft.

This is definitely a tool that I would recommend to people, depending on their needs.

In summary, it is a good product and the only room for improvement that I can see is that it needs better integration.

I would rate this solution an eight out of ten.

I'm working on creating test cases and one test. I also have an overview of the Sprint.

In general, the GUI is nice. 

The part when it comes to the testing area is a bit hard to handle. The screen is too small, you can't really read what you're typing in, and it's only for the testing area. It looks like they have pressed in more than the UI system could handle to display it properly.

I have been working with Jira for about eight months.

Jira seems like a stable product, but sometimes I'm losing data.

As a totally different team does the entire setup, I don't know if it's scalable. But we have about 150 users.

To be quite honest, at the end of the day, a tool is just a tool. For me personally, it's hard to say this tool is much better than the other. From just what I know so far, Micro Focus Octane looks a bit more modern. But I don't know which Jira version we're using at the moment. Octane looks a bit more integrated, it looks a bit newer, but would I buy a tool because of that? Certainly not.

I would recommend Jira for Sprint management. But when it comes to documentation of manual tests, I would say, "Okay, you can buy it if you want to have one package, but you can also have a look at something different."

On a scale from one to ten, I would give Jira a solid eight.

Most of our company is using Jira for IT projects. We had an internal project with which I was involved, and I touched on it a little bit. We have its latest version.

I liked the flexibility of the application. It was pretty user-friendly.

If you're not a technical person, it might not be very user-friendly.

I have been using this solution for the past 12 months.

It was stable. I don't recall any bugs or glitches.

My impression is that it was pretty scalable. We have 10 to 12 people who use it. They are IT managers, directors, and developers.

I did not have to use tech support.

I used to use Microsoft Project in a different organization. In my current organization, I have been working for two years, and Jira is the only tool that they have used as far as I know. They are two different animals.

I wasn't involved in its setup.

I would rate Jira an eight out of ten because of its flexibility. I like the controls on it.

We use this solution because it comes with some of the products that we are using. It is a part of the package. Our usage is quite basic, and we have not finished exploring and deploying the whole solution.

It is a complete solution. It has more features as compared to other tools, especially the open-source one that we use. It is also easy to administer.

Based on the feedback from my admin, it is sometimes difficult to find some of the features. It is not a big deal, but its configuration interface can be improved to make it easy to find things.

I have been using this solution for three years.

It is very stable.

We have not deployed it on a very large scale. For now, we have ten users, and it is mostly used for our internal things, but from next week, we're opening it for the community. We'll have a broader experience of the product.

We haven't used their technical support so far.

I have not heard of any complaints about the installation. It takes almost half a day to install. It took some time to configure it for different tools that we use, but the installation was straightforward. There is enough documentation for its installation.

We did it on our own. I only have one admin guy for its deployment. 

We are a regional research and education institute. We're using the free license provided for educational institutes.

I would recommend this solution. I would rate Jira an eight out of ten. 

We are using it for project management. We have cloud and on-premises deployments of this solution, and we are currently using its latest version.

It is very straightforward and easy to use.

It should be less expensive.

I have been using this solution for about five years.

It is scalable. We have about 500 users.

I don't have any experience with their technical support.

It is easy to install. It takes one to two days.

Our team handles its deployment and maintenance. We have a team of three people to manage it.

Its price is fine, but we would like it to be less expensive. We are paying on a yearly basis.

We didn't evaluate other products.

I would 100% recommend this solution to others. We plan to keep using it.

I would rate Jira a nine out of ten.

We are mainly using it for project management and issue tracking. It is used by development, QA, and IT operations. It really goes through the whole gamut of project management.

We are not using its latest version. We are usually a little bit behind on versions.

Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work.

Because I am a developer, I would like integration with Git Source Code Management so that for tickets, we can reference the code where the change has happened and where the issue is. This feature might be there, and I probably haven't discovered it.

I have been using this solution for probably six years.

Its stability has been very good. Every once in a while, we have a problem, and the service stops working. I don't think we have a very robust installation of it, but if there is an issue, it is back online very quickly.

Most of the issues are probably related to the server needing patching or something else. It may not be running on the appropriate size hardware. I know it is not a well-funded product at our office.

It is impressive. We have all our projects on it, and we haven't really had reports of any issues. We haven't yet stretched it to its limitations, but it has managed to meet our requirements, even in this minimal deployment. I am pretty impressed. 

I didn't directly contact them, but I am sure at some point we have. We usually have a contact person, and we pay for the full support.

We are adopting multiple products, such as ServiceNow, but they do different things and are for different purposes. There is a talk about replacing Jira with ServiceNow, and we're not too happy with it because we all liked Jira, but sometimes this kind of stuff happens. ServiceNow does have crossover features, but it gets into problems for us when changing from one system to another.

I didn't set it up, but I haven't heard of any issues with the implementation of it. It seems to be very straightforward.

I would recommend this product. Overall, it is a good product. It supports scrum and agile developments. It has a lot of benefits that can be applied very quickly in organizations.

I would advise others to do a test installation and make sure that it fits their needs. Experiment with the multitudes of features that it has. I know there are lots of modules. There are probably many features that we are not using. 

I would give it very high marks. I would rate Jira a nine out of ten. There is always something you could improve on it.

We primarily use the solution for collaboration purposes.

The solution has basically been problem-free so far.

Overall, we've found the product to be quite flexible.

The level of stability is quite good.

The product can scale if you need it to.

I'd like the solution to be more secure.

I've been using the solution for about six months at this point. It hasn't been that long. I've been using it for less than a year.

We've enjoyed the stability of the solution. It's good. It doesn't crash or freeze. There are no bugs or glitches. The performance is reliable.

The solution can scale quite well. If a company needs to expand it out, it can do so with relative ease. It's not a pronblem.

Not too many people use the solution in my organization. There are fewer than ten users right now.

We do not have any plans to continue to use the solution, let alone increasing usage.

I've never directly dealt with technical support. There was never a need to call. Therefore, I can't speak to how helpful or responsive they are. There was never an opportunity to interact.

We did not previously use another solution before implementing Jira.

I didn't handle any aspect of the installation, and therefore I can't speak to how easy or difficult the implementation was. I'm not sure how long the deployment itself took. I was just handed my login and I was good to go.

As I wasn't involved in the installation process, I can't speak to if a consultant or integrator was used. I have no knowledge of that being the case. 

I can't speak to how much a license costs or the process behind setting one up and renewing it. I just use the solution. I don't handle sales or billing.

I'm just a customer and an end-user. I don't have a business relationship with Jira.

It's my understanding that we are using the latest version of the solution, however, I am not 100% positive that is the case. I don't know the version number off-hand. I am also not sure which deployment model we are using and if it is deployed on cloud or on-premises.

I'd recommend the solution to other organizations.

I would rate the solution at an eight out of ten overall.