We use Microsoft Dynamics 365 Business Central for office productivity.
Solution Architect at a government with 1,001-5,000 employees
An easy-to-set-up and easy-to-use solution that can be used for office productivity
Pros and Cons
- "The solution's integration between Teams, SharePoint, and Exchange Online is really helpful."
- "The solution's event management can be improved."
What is our primary use case?
What is most valuable?
From an end-user's perspective, it's really nice to have all the technologies consistent. The solution's integration between Teams, SharePoint, and Exchange Online is really helpful.
What needs improvement?
The solution's event management can be improved. If there are more than 3,000 people, the event quality decreases rapidly. That is something which can definitely be improved.
For how long have I used the solution?
I have been using Microsoft Dynamics 365 Business Central for three years.
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Microsoft Dynamics 365 Business Central
January 2026
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate Microsoft Dynamics 365 Business Central an eight out of ten for stability.
What do I think about the scalability of the solution?
The solution’s scalability is not a problem. Around 1,500 users are using the solution in our organization, and we have plans to increase the usage.
Which solution did I use previously and why did I switch?
We previously used Cisco Webex.
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
We use TerraForm code to deploy most of the things and normal site security configurations.
What's my experience with pricing, setup cost, and licensing?
You have to pay a yearly licensing fee for the solution.
What other advice do I have?
I would recommend the solution to other users because it is easy to set up, easy to use, and it has a very intuitive user experience.
Overall, I rate Microsoft Dynamics 365 Business Central a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at a legal firm with 11-50 employees
Affordable, user-friendly, and easy to deploy
Pros and Cons
- "This is readily available and affordable, as well as user-friendly and simple to use in my opinion."
- "The stability could always be improved."
What is our primary use case?
We use Microsoft Dynamics 365 Business Central as our platform for drafting and reading documents.
What is most valuable?
This is readily available and affordable, as well as user-friendly and simple to use in my opinion.
What needs improvement?
The stability could always be improved.
For how long have I used the solution?
I work with Microsoft Dynamics 365 Business Central.
What do I think about the stability of the solution?
Microsoft Dynamics 365 Business Central is a stable solution.
I would rate the stability of the solution an eight out of ten.
There is always room for improvement.
There are some tools that I am not able to use very efficiently.
What do I think about the scalability of the solution?
It's not particularly scalable. In my opinion, when attempting to expand usage to a larger number of individuals, it becomes more complicated.
We have approximately eight users.
How are customer service and support?
I have never contacted technical support.
Which solution did I use previously and why did I switch?
Previously, we used Gmail.
We made the switch because it was a more convenient option. Additionally, many other companies like ours, including SMEs, also use Microsoft. We became aware of this and decided to adopt it as well.
How was the initial setup?
In my opinion, the initial setup is straightforward.
The deployment process was incredibly fast, taking only two minutes to complete.
What about the implementation team?
I was able to complete the deployment myself.
The process is very straightforward and widely used. If I encounter any issues or have questions, I can easily find solutions by searching on Google.
What was our ROI?
I have computed the return on investment, but since Microsoft is essential software that we are required to use, I didn't factor in a significant return on investment.
What's my experience with pricing, setup cost, and licensing?
Regarding professional accounts, we have the option to purchase six accounts at a relatively low cost.
We are required to pay licensing fees, and when it came time to renew our license, we opted for a five-year subscription.
In my opinion, the fees are reasonable.
What other advice do I have?
I would rate Microsoft Dynamics 365 Business Central an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Dynamics 365 Business Central
January 2026
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
DevOps Engineer at a financial services firm with 1,001-5,000 employees
Good security features and scalable solution
Pros and Cons
- "The security feature, particularly the encryption, which still builds sensitivity, is one of the most valuable features."
- "There is room for improvement in terms of compatibility."
What is our primary use case?
We are using the E5 license. So everything across the E5.
What is most valuable?
The security feature, particularly the encryption, which still builds sensitivity, is one of the most valuable features.
What needs improvement?
There is room for improvement in terms of compatibility. Compatibility with Mac is not there. Many functionalities are visible on the Windows version that are missing on the Mac.
For how long have I used the solution?
We have been using Microsoft Dynamics 365 Business Central for one year. So it's the most efficient version we get.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. There are around 50 to 100 users in our organization. We plan to increase the usage with time.
How was the initial setup?
The initial setup is straightforward. But it takes time based on need because we are growing too. So it's not like we fully set up at once.
What about the implementation team?
Five to ten technical staff members are enough for the integration and maintenance.
What's my experience with pricing, setup cost, and licensing?
You need to pay for a license, but the monthly cash flow option is affordable.
What other advice do I have?
I would recommend the solution. Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Supervisor at a manufacturing company with 51-200 employees
Good sales tracker but the reporting needs improvement
Pros and Cons
- "The selling feature is the most valuable."
- "The reporting tool has room for improvement."
What is our primary use case?
We use the solution for our inventory management.
How has it helped my organization?
The solution has helped streamline our orders so we can receive the order, and track the delivery in one solution.
What is most valuable?
The selling feature is the most valuable.
What needs improvement?
The reporting tool has room for improvement.
I would like to have automatic information input to avoid manual entries in a future release.
For how long have I used the solution?
I am currently using the solution.
What do I think about the stability of the solution?
I give the stability a six out of ten. We had a bug that required a third party to fix the issue.
What do I think about the scalability of the solution?
I give the scalability a five out of ten with our current version which does not support further scaling.
We have 50 people using the solution in our organization.
How are customer service and support?
Technical support sometimes takes longer to resolve the issue.
How would you rate customer service and support?
Neutral
How was the initial setup?
I give the initial setup a seven out of ten. We had some difficulty when setting up the solution. The deployment took one year to complete.
What about the implementation team?
The implementation was completed by a third party.
What's my experience with pricing, setup cost, and licensing?
I give the solution a seven out of ten for pricing. Microsoft Dynamics 365 Business Central is cheaper than some others. In addition to the license, we pay for third-party support.
What other advice do I have?
I give the solution a seven out of ten. The solution does not meet all our requirements and does not support advanced features.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Administrator at a manufacturing company with 201-500 employees
We can see that Microsoft Teams is giving us more services and we were able to conduct meetings on it during the pandemic
Pros and Cons
- "We are getting more features after switching to Microsoft 365."
- "There is some network issue."
What is our primary use case?
We are using almost all the facilities which Microsoft 365 offers, like SharePoint, OneDrive, Teams, and normal email.
How has it helped my organization?
The tool runs all the areas of our organization. We were using a normal standalone before that, but it is better now. We can see that Microsoft Teams is giving us more services. We were able to conduct meetings on it during the pandemic. Working from home turned out to be good for us.
What needs improvement?
Right now, we don’t have any issues. We had some network issues happening before. Sometimes we face problems with security.
I think they should make it more secure with signature security, zero-trust, or something else. It will be even better for us as we get some phishing mail from a phishing server.
For how long have I used the solution?
We have been using Microsoft 365 for around a year.
What do I think about the stability of the solution?
We are in a remote area where there is some network issue. The remaining aspects are all good. So from the office side, we can give it a ten out of ten.
What do I think about the scalability of the solution?
Around 300 people in our organization use Microsoft 365.
How are customer service and support?
We didn't face any issues from that side. We are still in contact with a local vendor. When the issue comes, we get instant support from them.
Which solution did I use previously and why did I switch?
We were using a standalone. We are getting more features after switching to Microsoft 365.
How was the initial setup?
It's simple. We were using a standalone. We switched it with the login and didn't have a hard time with that one.
What about the implementation team?
We have one consultant, but right now the contract is going to finish.
What other advice do I have?
We do recommend the product. If the network issue gets to a normal level, we can rate it around an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Specialist at a financial services firm with 10,001+ employees
It has all the tools we need as a large enterprise
Pros and Cons
- "Microsoft Dynamic 365 has everything we need, like Teams, Outlook, Excel, etc. I do a lot of data visualization, so I work a lot with Power BI. I bring in tables from Oracle and use Power Bi to manipulate and visualize the data. I handle all the stats and track everything that goes in and out of the company. We use all the modules, but I work primarily with Power BI, Word, Excel, PowerPoint, and Teams. They are all equally important and work together."
- "The formulas in Power BI could be simpler. Sometimes, it's difficult to figure them out, but I am part of a lot of communities that work with us, so we help each other."
What is our primary use case?
We use all the Office tools that come with 365. I don't know how many people use it here or what kind of deal we have, but we're a large enterprise.
What is most valuable?
Microsoft Dynamic 365 has everything we need, like Teams, Outlook, Excel, etc. I do a lot of data visualization, so I work a lot with Power BI. I bring in tables from Oracle and use Power Bi to manipulate and visualize the data. I handle all the stats and track everything that goes in and out of the company. We use all the modules, but I work primarily with Power BI, Word, Excel, PowerPoint, and Teams. They are all equally important and work together.
What needs improvement?
The formulas in Power BI could be simpler. Sometimes, it's difficult to figure them out, but I am part of a lot of communities that work with us, so we help each other.
For how long have I used the solution?
We began using 365 at my company about a year ago.
What do I think about the scalability of the solution?
I rate it eight out of 10 for scalability. We just got it, and we're still working through it. I don't know what's missing at the moment.
What other advice do I have?
I rate Microsoft Dynamics 365 Business Central 10 out of 10. I love 365 and recommend it to others.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director de servicios at a tech services company with 1-10 employees
A great dashboard experience that is very familiar to Office users
Pros and Cons
- "The solution's integrations and interface are very good."
- "The solution could include the retail tool in the native version."
What is our primary use case?
Our company is a partner with Microsoft and we sell the solution to customers.
What is most valuable?
The Power Apps are very good for developers.
The solution's integrations and interface are very good. Many options are included such as different IPs, APIS, and Azure SQL Database. You can interface with handheld machines and other products. This makes things easy on developers and saves time.
The dashboard very user friendly and the best we have seen in ERPs. You can see KPS, sales, and customers in a virtual front desk. With one click you see what you need because Power AI sends everything to the dashboard.
Information changed in Excel or another integrated tool automatically pushes to the solution.
What needs improvement?
The solution could include the retail tool in the native version. Currently, it is sold as a separate product.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is the most stable business ERP available. Changes in development, processes, and integrated apps does not affect the stability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Technical support is good and there are three levels available. For level one, customers work with support directly to resolve issues. For level two, we step in to assist customers. For level three, we determine an error or issue is difficult and call Microsoft directly for assistance.
How was the initial setup?
The setup and implementation are good. Implementations take a bit of time because clients define the process and they sometimes struggle with that. Mexico also has some different laws and tropical-sized invoices so the process takes time.
It takes about four months to fully deploy which is a short time in comparison to other ERPs that could take eight months to a year.
I rate setup a nine out of ten.
What about the implementation team?
We implement the solution for clients.
At the start, we have three to five consultants on the team. One or two consultants join the team to cross-implement to call centers.
What was our ROI?
It will take at least six months from the up-front investment to start to realize ROI. It really depends on the customer's environment and how much they automate through the solution with regard to inventory, products, and sales.
What's my experience with pricing, setup cost, and licensing?
The per user price of $100 a month is better than competitors.
Much of an ERPs cost is in the implementation. The solution takes less time to implement than competitors so that saves on costs.
For example, the solution takes about five months to implement but a competitor tool might take eight months to a year. That doubles your cost.
Which other solutions did I evaluate?
The solution is a good, smaller sized ERP but its reach is big. It is not expensive like Oracle Business Suite. The price is good for the client and the per-month price is good for users. The solution includes tools for manufacturing, retail, finance, and warehouse.
The solution's biggest competition is Oracle Business Suite which is more expensive and uses products unfamiliar to the typical Office user.
What other advice do I have?
The solution is easy to use. The user experience is similar to other Microsoft products like Excel, Word, PowerPoint, and Power AI. It is much easier to use than Oracle which has different products and uses colors.
I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Project Manager at a outsourcing company with 1-10 employees
A stable and scalable solution with good user authentication and policies
Pros and Cons
- "I am impressed with the tool's user authentication, compatibility , and policies."
- "The tool needs to work on reporting issues and user interface."
What is most valuable?
I am impressed with the tool's user authentication, compatibility , and policies.
What needs improvement?
The tool needs to work on reporting issues and user interface.
For how long have I used the solution?
I am using the solution for two years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable. We have two customers for the solution.
How was the initial setup?
The tool's setup is straightforward. The solution's deployment took about two weeks to complete.
What about the implementation team?
We did the tool's deployment in-house.
What's my experience with pricing, setup cost, and licensing?
We have an agreement with Microsoft and pricing is okay for us.
What other advice do I have?
I would rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Microsoft Dynamics 365 Business Central Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Microsoft Dynamics 365 Business Central Report and get advice and tips from experienced pros
sharing their opinions.
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