Microsoft Dynamics 365 Business Central Reviews

Microsoft Dynamics NAV is used for sales, purchasing inventory, manufacturing, advancing fixed assets, document integration, and now there is also a service module. This solution is now called Business Central, but it's the same product. 

I have implemented Microsoft Dynamics both on cloud and on-premises, but the company I work for now has it deployed on-premises.  

All of the features are valuable, depending on where you implement them. I've done implementations in 60 countries, across 86 different companies and groups, and each company has a different reason for why they want to use it. Every single feature that I've implemented has been successful, and for some companies, where they didn't use the functionality, they have moved to external products or they've integrated into other applications. 

Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it. 

I have been using this product for 21 years. 

I'd say Microsoft Dynamics NAV is stable. 

The SQL portion does require some maintenance. From an operational perspective, you do need to do some housekeeping to keep it up to date. In terms of maintenance, the only maintenance that you really need, from a consultant perspective, is if you want to upgrade to a new version or if you want to implement new features from the new cumulative update. But it's not really regarded as maintenance—it's more of an upgrade. 

Microsoft Dynamics NAV is very easy to scale, as long as you understand the limitations of the product. There is a bit of a problem if too many people try and pro-post simultaneously to the general ledger. You do get locked out sometimes. So, you have to look at the size of the company—and you can add as many companies as you want—but when you go over 250 users, you have to start looking at a larger product. It's significantly scalable, but there is a limit to how many users per company you should have before you start getting performance issues. 

I specialize in the manufacturing companies, but I've implemented this solution for companies of all sizes. 

I think that Microsoft's technical support is extremely good, but that's just because I used to deal directly with the development team at Microsoft and I used to present at events. From my experience, it's very good. There have been some instances where they didn't get it right, but the majority of the time—I'd say 99% of the time—they give good advice. 

From a business intelligence perspective, I have connected or created cubes or analytics services from multiple databases, anything from SAP, Pascal, JD Edwards, Oracle, Cognos, Executive Viewer. For ERP, I'm only working with Dynamics NAV and Business Central. 

I'm regarded as an expert, so the initial setup was easy because I've worked with it for so long and I've done so many implementations. Past partners still use me as a resource that they can lean on if they have any issues with their solutions. For me, I think the product is quite easy, but that is purely because of the experience and knowledge that I have about the product. 

I have implemented this solution myself. 

The cost is one of the benefits. If you don't want to go for the full-blown finance and operations, the pricing model is a lot cheaper and has now switched to being based on a per-user subscription. So, if it's on cloud, you now have an expense instead of a large CapEx. If it's on-prem, you obviously still have to continue with the licensing model that they have, but if you compare the features and functionality, in terms of the price that you pay, I find it's better than other products. 

My answer on the pricing would be slightly different, depending on the country you're in and the return on investment, based on the size of the company. It's well-priced internationally. I think the new model is priced even better because it's now subscription-based and, if you go for cloud, the return on investment is a lot quicker and if it's expense, you can cap it. If you do take the on-prem version, the licensing is still priced as what it used to be, so that would depend on what country you are in. 

My rating is biased because I'm a Microsoft resource, but I rate this solution a 10 out of 10. 

To those looking into implementing this solution, I would first advise you to do your research. Make sure that the product does what you want it to do. You also need to understand the limitations of the product. If you want a payroll system, it's not a payroll system. You need to know these kinds of things. 

I am impressed with the tool's user authentication, compatibility , and policies. 

The tool needs to work on reporting issues and user interface. 

I am using the solution for two years. 

The product is stable. 

The solution is scalable. We have two customers for the solution. 

The tool's setup is straightforward. The solution's deployment took about two weeks to complete. 

We did the tool's deployment in-house. 

We have an agreement with Microsoft and pricing is okay for us.

I would rate the solution a seven out of ten. 

We use Dynamics in the manufacturing industry. 

We like the manufacturing and case management modules.

The Power BI integration could be more seamless.

We just updated to Dynamics six months ago. 

I rate Dynamics 365 eight out of 10 for stability. 

Dynamics 365 is scalable. 

We mostly rely on our service provider for support. For some issues, we consult the forums to see what other users are saying.

Dynamics 365 is easy to deploy. We migrated from another version of the solution with the help of a partner. 

We pay an annual license.

I rate Microsoft Dynamics 365 nine out of 10. I recommend it for anyone who needs an ERP. It's a robust, scalable system that's easy to use and integrates seamlessly with other Microsoft products. 

The most valuable feature of Microsoft Dynamics NAV is its simplicity of accounting and receiving reports. The solution is similar to Microsoft Excel, and that similarity is good. All the functions of Microsoft Dynamics are user-friendly.

Microsoft Dynamics NAV will be replaced with Office 365 in the future. 

I have been using Microsoft Dynamics NAV for approximately three years.

Microsoft Dynamics NAV is stable.

The scalability of Microsoft Dynamics NAV is good. You can scale it and it can be customized.

I have not contacted the support but my team has.

The initial setup of Microsoft Dynamics NAV was straightforward.

There is an annual cost of using Microsoft Dynamics NAV. The cost is approximately 140,000 INR.

Microsoft Dynamics NAV is good for implementation, considering user-friendliness and adaptability.

I rate Microsoft Dynamics NAV a seven out of ten.

There are a lot of areas I have not explored, and there is a lot to explore.

Microsoft products are very good in general. This product is flexible, easy to use, intuitive, and has good capabilities. The solution does well in India because of the solid brand Microsoft has created.

The solution is not best suited for larger-scale businesses. The features are lacking, there could be more add ons available. There are some other areas that are lacking but there are separate solutions for those other areas not covered in this solution. For example, field services and CRM are in Dynamic 365 and there is no BI feature but there a separate application for that called Power BI.

I would like to see some project related feature in upcoming releases of the application. Some companies are professional service companies and they can also be project-based. Having some projects features would be helpful. If they are not including manufacturing, then at least they can add features for project-based companies.

I have been using this solution for 13 years.

We had some issues with the stability with NAV2016. There were times when it would crash when we were doing a high amount of data entry.

The solution is best suited for small businesses especially those offering services and distribution.

There has not been an updated version of this solution since NAV2016 here in India. Microsoft is releasing the replacement on April 1st, 2021 called Business Central and we already have many customers that are going to migrate.

The installation is easy.

We did the implementation of the solution.

I have some subscription-based customer and a few customers who have perpetual licenses that hosted the application on the cloud.

If I was going to rate the solution in terms of global positive effectiveness, I would give it an eight out of ten. However, if I was going to rate it out of the sum of features and functionality, then I would rate it a four or five. 

Overall, I rate Microsoft Dynamics NAV a six out of ten.

We use Microsoft Dynamics 365 Business Central as CRM. 

The product should improve work optimization. 

My company has 1000 users. 

I rate Microsoft Dynamics 365 Business Central a nine out of ten. 

I would like to improve the tool’s reporting and coding part.

I have been using the solution for five years.

The tool is stable. I would rate the tool’s stability a nine out of ten.

The solution is scalable. I would rate the product’s scalability a ten out of ten. My company has 300 users for the solution. The tool’s usage increase on a yearly basis.

The tool’s tech support is fast.

The solution is easy to setup. The time taken for deployment depends. The steps we followed for deployment included project analysis, development, and deployment.

The tool’s licensing is yearly. The solution is cheaper compared to other ERP products from Oracle or SAP.

I would rate the overall product a nine out of ten. One developer is enough to maintain the solution. Microsoft 365 is changing technology. The product is a user-friendly ERP solution. I would recommend this solution to people who want to use it.

We are using Microsoft Dynamics NAV for warehousing functions, such as human resources and production.

Microsoft Dynamics NAV's most valuable feature is the integration with other Microsoft solutions.

Microsoft Dynamics NAV could improve the reporting.

I have been using Microsoft Dynamics NAV for four years.

Microsoft Dynamics NAV is stable, it has high availability.

The scalability of Microsoft Dynamics NAV is very good.

We have approximately 150 people using this solution. We do not plan o increase usage.

I have contacted technical support. However, we rely more on the consultant we have.

Microsoft Dynamics NAV has a straightforward initial setup.

We used a consultant to help us with the implementation. 

We have a perpetual license to use Microsoft Dynamics NAV.

I would recommend others to use this solution.

I rate Microsoft Dynamics NAV a nine out of ten.