I use the solution to check inventory as well as many other internal business tasks.
Project Manager at Kanoksin
Easy to use, flexible, but improvement in customer service needed
Pros and Cons
- "The solution is easy to use, flexible, and customizable."
- "The performance and virtual machine backup is not good with this solution and need improvements."
- "In Thailand, the support here could be better. The process to get an answer is too long."
What is our primary use case?
What is most valuable?
The solution is easy to use, flexible, and customizable.
For how long have I used the solution?
I have been using the solution for more than five years.
What do I think about the stability of the solution?
The stability is decent in this solution.
Buyer's Guide
Microsoft Dynamics 365 Business Central
May 2025

Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have approximately 50 people using the solution in my organization.
How are customer service and support?
In Thailand, the support here could be better. The process to get an answer is too long.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable. You can pay for a license at set intervals. For example, monthly or annually.
What other advice do I have?
If the support was better for this solution I would rate it higher.
I rate Microsoft Dynamics NAV a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

MS Dynamics Nav developer with 51-200 employees
By centralizing the main data, each employee has the necessary information in real time.
What is most valuable?
Financial analytics provide end users with a real good picture of financial information, such as income and P&L. It can be divided by organization unit, for example, and it can be reported in one additional currency.
How has it helped my organization?
By centralizing the main data, each employee has the necessary information in real time. Analytics are helping management make the right decisions.
What needs improvement?
Can’t remember what to improve in MS Dynamics NAV at this time.
With every new version, more or less, the software is constantly improving.
From my experience, every client (company) that I spoke with, has asked for some customization/improvements. It seems like I have mixed the customization and improvements.
All the areas (modules) of the MS Dynamics NAV are really well-covered, so at this time, I can’t remember what needs to improve exactly.
For how long have I used the solution?
I have been using base and earlier versions for more than 10 years. I have been using version 2016 for one year.
What do I think about the stability of the solution?
I did not encounter any issues with stability.
Which solution did I use previously and why did I switch?
I use some local solutions. I did not completely switch to Dynamics NAV. Dynamics NAV is worldwide product, so you can find arrangements (jobs) in different countries.
How was the initial setup?
In early versions, the installation was more complex. With newer versions, it became more straightforward. It depends on the complexity of the client's business and necessary customizations.
What's my experience with pricing, setup cost, and licensing?
For basic implementations of ten user, prices are more affordable with the newer versions. Previously, the cost of licensing and implementation was much higher. Microsoft often has some sales actions for licensing.
Which other solutions did I evaluate?
My basic product orientation is to Dynamics NAV. I have not evaluated other options recently.
What other advice do I have?
Take a good look and do some analytics before implementation. Planning a budget for initial implementation can be underestimated due to unforeseen issues.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Dynamics 365 Business Central
May 2025

Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Senior programmer/ team leader at a tech services company with 51-200 employees
Cloud solution is easy to start, and this makes it easier. Clear budgeting...
What is most valuable?
- Stable
- Well known
- Easy to develop and maintain.
How has it helped my organization?
Cloud solution is easy to start, and this makes it easier.
What needs improvement?
Price for small organizations in the public sector should be less. They should make it open for independent developers, offering a free development license.
For how long have I used the solution?
I've used it for two years.
What do I think about the stability of the solution?
I really like the stability.
What do I think about the scalability of the solution?
The new version has different ways to grow.
How are customer service and technical support?
Customer Service:
There's a big community that helps and I like that.
Technical Support:7/10
Which solution did I use previously and why did I switch?
I switched because this has better features.
How was the initial setup?
A lot of available documentation makes deployment easy.
What about the implementation team?
We used a vendor team, Hortus Digital, who were good.
What was our ROI?
It's good.
What's my experience with pricing, setup cost, and licensing?
A long history gives me the feeling that the product will survive for a long time if they make improvements according to my advice. Now it is really useful for middle companies.
Which other solutions did I evaluate?
It depends of the country and industry, one is AX, SAP, Sage X3 plus country local specific options.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am IT consultant for NAV
Dynamics NAV Technical Architect at a tech vendor with 51-200 employees
Manages the integration and interface of business processes.
What is most valuable?
It is highly customizable. A customer’s business processes are unique to their business and at times, standard business processes do not fit any ERP system.
Dynamics NAV can be customized to suit the client’s requirements, whether it be functionality, integrations, or interfaces. Newer versions of this solution also allow the end-user to make modifications to the user interface without going to the reseller.
How has it helped my organization?
We are resellers and this is the service we provide.
What needs improvement?
There are always ongoing improvements. Now that it is cloud-based, Microsoft is continuously working on this.
For how long have I used the solution?
I have used Microsoft Dynamics NAV for 20 years.
What do I think about the stability of the solution?
There have been no stability issues in the newer versions. The older versions, from years ago, had issues.
What do I think about the scalability of the solution?
We have not had scalability issues.
How are customer service and technical support?
Microsoft provides very, very good support.
Which solution did I use previously and why did I switch?
We did not have a previous solution.
How was the initial setup?
I am a certified installer, so installations are very simple to do.
What's my experience with pricing, setup cost, and licensing?
I do not get involved in pricing, as I am a technical architect.
Which other solutions did I evaluate?
We didn’t evaluate any other alternatives.
What other advice do I have?
It is a very good product. It is can be customized to business requirements without being too expensive.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a reseller.
Head Of MIS/ERP - Senior Application Manager at a retailer with 501-1,000 employees
Some of the features I find helpful are the create PDF feature, API integration and traceability of change log records.
Valuable Features:
- Role Tailored User Experience
- Supported Web Service enabling pages and codeunit
- Enhance Reporting become more user friendly
- Added NAV Security Feature
- Job Queue Capability
- Offer API integration
- Sales Credit Memo to Reverse a Sales Entry by using Copy Feature
- Create PDF feature
- Tracebility of Change Log Records
Improvements to My Organization:
Now, month-end reports are highly reliable and always ready on-time. In addition, Focus Point only needs four staff to compile all staff and finance reports, instead of ten. The work-hours required to compile critical reports has dropped by 60%, Sales reports are absolutely up-to-date, which means executives can create action plans in response to real-time trends.
With integrated sales and inventory data, executives ensure they avoid purchasing excessive stock. "Now, we can respond to customer demand very quickly by clearing obsolete fashion items and investing in high-selling products.
Focus Point can also open new stores more easily. It only takes a day for us to roll out our core technology in new stores, This makes it easier for us to expand, and makes our franchise business more attractive.
The company president believes the end-to-end platform has empowered executives. Dynamics NAV helps us make smart decisions that have a direct impact on our bottom line. As a result we have increased profit margins and improved cash flow. This technology is delivering real business value.
Room for Improvement:
Batch Processing Function should be developed to schedule running in the background at nighttime for posting a Purchase Receipt/Invoice, Sales Order/Invoice, Day End Statement or Item Journal Adjustment to minimize the Classic NAV table locking.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Consultant at a tech services company with 51-200 employees
The reporting has improved the way my organization functions.
What is most valuable?
The product is very easy for the users. Generally, an ERP solution is a little challenging for end users.
How has it helped my organization?
Reporting is very good in NAV.
What needs improvement?
Inventory Management could be improved.
For how long have I used the solution?
I have used this product for 2 years.
What do I think about the stability of the solution?
I did not encounter any stability issues.
What do I think about the scalability of the solution?
I did not encounter any scalability issues.
How is customer service and technical support?
Technical support is good.
How was the initial setup?
Initial setup was straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
I've no idea about pricing. NAV is recommended for a mid-size organization.
Which other solutions did I evaluate?
We evaluated MSD AX.
What other advice do I have?
Choose the right vendor.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Microsoft Dynamics NAV Consultant at a tech services company with 51-200 employees
It offers customization in all modules. The human resources module could be improved.
What is most valuable?
The customization possibilities in all modules are a valuable feature.
How has it helped my organization?
It has reduced costs.
What needs improvement?
The human resources module could be improved.
For how long have I used the solution?
I have used the solution for about four years.
What do I think about the stability of the solution?
We did not encounter any issues with stability.
What do I think about the scalability of the solution?
We did not encounter any issues with scalability.
How are customer service and technical support?
I would give technical support a rating of 7/10.
Which solution did I use previously and why did I switch?
I am not aware of any previous solutions.
What's my experience with pricing, setup cost, and licensing?
For the price, this is a good ERP package.
Which other solutions did I evaluate?
We did not evaluate any other options.
What other advice do I have?
This product is very good for organizations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Microsoft Dynamics Consultant/Architect at a tech services company with 51-200 employees
Provides user role based access control.
What is most valuable?
- User role based access control
- Easy to customize
- Seamless integration with Office 365 and other MS products in the stack
What needs improvement?
- Technical documentation
- Functional documentation
- Support and help from the principal
For how long have I used the solution?
We have been using this solution for eight years.
What was my experience with deployment of the solution?
I did not encounter any issues with deployment.
What do I think about the stability of the solution?
I did not encounter any issues with stability.
How is customer service and technical support?
Customer service is excellent.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
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sharing their opinions.
Updated: May 2025
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Buyer's Guide
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