Microsoft Dynamics AX Reviews

We belong to a manufacturing automobile company, and we are using this application for:

• end-to-end ERP 
• Enterprise resource planning application right from our stores
• Production planning to logistics
• Finance
• Quality.

The solution has improved our organization because, at that point in time, our whole isolated function came into a single system. It was the first step to digitizing the machine process.

The most valuable feature I've found is the UI functionality, user interface functionality. It's great. 

The biggest improvement needed with the solution is security control or rights control to internal users. There is much improvement needed in that product line. Gradual level controls were missing, or if we are allowed some controls, then it will automatically go to different ones. We cannot give proper controls or user rights to internal user sections.

There is also slowness in database backup.

We started our journey with Microsoft Dynamics AX in 2009 and have been using the solution since early 2011.

In terms of functionality, it's a stable product, but frankly speaking, looking at the market footprint in the Indian market, there are two fewer customers in India for Microsoft ERP. If there is some kind of new functionality required, then there is very high dependability on specific partners. The technicality exporting that level of that product from that partner community is limited, compared to other established products like SAP or other solutions.

The scalability is similar to stability. It's generally scalable.

We've had up to 200 users but we currently have around 100 with no plan to increase usage.

We have not taken much support from the Microsoft tech team directly. We generally deal with that from our partner community.

Before we switched to Microsoft Dynamics, we were using Fox ERP Solutions. It was a solution
with limited functionality and isolated functions. There is no scalability at all from the FoxPro application. At that time, we had five locations, and each location we had to keep altogether with a different kind of setup, different servers, different team to manage that, but we want an integrated feature, so we move from the Fox ERP solution to Microsoft.

The initial setup is not so simple or not so complex as well. It's a three-tier architecture. We have the application tier, database tier, and presentation level. It's a moderate setup at first. The full deployment took around six months.

We implemented with help from an external team, Godrej Infotech. They implemented that solution for us in our organization.

It depends on the scale of the organization or the functionality of the product, but to maintain this product in-house, will require around four or five people.

We have been using the product for the last 10 years, so we have some return on our investment.

When we first implemented the solution, Microsoft licensing was cames with the concurrent use licensing. Nowadays, even if we procure the license, the additional cost of the operating system, the additional cost of database licenses, the additional cost of Visual Studio, and the additional cost for Microsoft Office and that all. If we need to access that from remote locations, multiple branches, then we need to procure remote desktop services licenses. So apart from licenses of Microsoft ERP, there are multiple licenses, supporting licenses we need to procure. That is the disadvantage of the solution. The ownership cost or, rather, whatever the initial investment cost goes up due to this hidden cost. Initially, that is not considered in many things.

Before we switched to Microsoft Dynamics, we also consider Baan, Oracle, and SAP at that point in time.

I would rate the solution a six out of ten.

It will serve all basic purposes but from an analytics perspective, there will be some limitations. You will not get ready-made things from the solution. You need to develop or you need to integrate with multiple products to see that kind of reporting from it.

Support is really good.

It could be more scalable and stable. It would also be better if the interface were more integrated with the Microsoft ecosystem because 2012 is not really integrated. 

I have been using Microsoft Dynamics AX for about two months.

It could be more stable.

It could be more scalable. We have some issues mostly from the scalability standpoint because we need to do some specific customizations to what we need in terms of features.

Technical support is okay with the company that we use for support.

I probably won't recommend this version to new users because we need to do a lot of customizations.

On a scale from one to ten, I would give Microsoft Dynamics AX a seven.

Of the majority of projects I was involved in, two of them were for retail. They wanted to use it for the POS. One was a distribution company and one was for the production. They were importing and repacking some goods, FMCG goods, and selling them. The product was used mostly in scenarios of that type.

It's good for retail businesses. 

It expands a lot and constantly bringing on new features. It's got a lot of competitive features. 

The stability is okay.

There's a moderate amount of scalability available. 

They've put in asset management, which has been a nice improvement. 

The solution could be simplified and streamlined a bit. 

There should be more clarity and better functionality in the master planning features.

It's not easy to set up.

It would be ideal if the product was priced at a bit less.

The solution in general just needs a few quality improvements. 

I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud. 

I've used the solution for four or more years on multiple projects.

The stability is very good for the most part. Business 365 is a better solution on the stability front, however, I can't recall dealing with bugs or glitches and I can't recall it crashing or freezing.

The scalability is okay, however, S4HANA is more scalable than this product. Even with the POS version, if we go above a certain limit, we can have performance issues. The AX is scalable to the mid-level market and mid-level customers. 

The technical support from Microsoft is not bad. Normally, they are cooperative people. Normally in these kinds of software companies, they have their roadmap.  The support is rather satisfactory. We're happy with them.

I have some experience with Microsoft.

The difference between SAP and Microsoft is that, with Microsoft, you have to do more development. In SAP, you do less development. If a company is good with a developer and comfortable with the developer, I would suggest the AX. If they have less IT infrastructure for coding and development, then it might be better to look at something simpler. 

It's not easy to set up. You have to see a lot of things, a lot of setups, to get the hang of it. On top of that, often there are a number of items that the company is not using, and you have to put the defaults in place for that. It's not easy to configure. 

I don't deal with the licensing or pricing side of things, and therefore can't speak to how much it costs or how often licensing comes due. It is likely mid-level pricing - not the cheapest, and not the most expensive. There are other options for smaller-scale businesses such as NetSuite or SAP Business One that likely cost less. 

I work as an implementor and a consultant and I partner with Microsoft and SAP.

In the country I work in, only on-premises solutions are possible. They are not going into cloud solutions at all.

I'd rate the solution an eight out of ten.

If a company has a good development infrastructure, and they have an in-house development team, for smaller software such as SAP Business One and NetSuite, you can go with one developer or fewer developers. However, with AX or Dynamics 365, normally you'd probably be best with three to four developers in-house. 

Microsoft Dynamics AX product is an ERP solution. We provide this solution to three categories. One of them is the supply chain, one finance, and the other, retail commerce. We are implementing the supply chain through a simple warehouse model, which is finance-based. This includes the general ledger and other accounting functions. We are providing solutions for cash registers and E-commerce alongside other back-office solutions.

We currently work with retail companies in Turkey. We have implemented the biggest retail company which are apparel companies and grocery companies. These companies sell 40 products, worldwide. There's a lot of change currently happening in the business. For example, there are lots of new features, new functionalities, and lots of new requests from the business side. Existing local solutions cannot handle this, or change it. All local companies and enterprise industries need new functionality to adapt to the market. Hence, there is a good business case to use Microsoft Dynamics AX. You can expand it with open-source code with the partners. This gives the customers options to extend and manage their business.

Customers want all the business flow to be contained within the application. If they're using a lot of Excel and other documents, in addition to working with several other third-party applications, the problem is that these applications cannot integrate. That's a huge problem for business. It's possible to provide a solution to this by using an interconnected ERP solution with Dynamics. It is possible to interconnect to other products such as SAP, Oracle, and other global ERP types. Microsoft Dynamics AX makes this possible. Dynamics AX provides a lot of functionality. You have all your information to hand in one application. The application provides these values into the accounting application, and the accounting application executes the rest of the workflow. It's completely integrated. This is a huge and flexible design for customers.

Flexibility with how it is used. For example, if you have a specific way of working, Dynamics AX may or may not accommodate that. Although it provides a whole solution you may have to adapt your working methods to suit the product, and not how you would like to work. Sometimes the data forms provided for specific retail applications are not adequate and do not provide enough functions as the product itself is not designed for the retail industry it is mainly designed for automotive companies and distribution companies although Microsoft tried to add a retail element into the system. The product is standardised across industries so it is not a good fit for all types of sectors.

We have been working with Microsoft using this solution for about 12 years. We are a gold partner in Turkey, and we've implemented this solution in Turkey. We have also implemented this solution in Sweden. We support the old versions. The first version we used is the AX 2009 but today we are implementing the latest versions. We prefer to implement the solution in the cloud, although for economic reasons, some customers require the on-premises solution.

Premium support is good for the Microsoft aspect, but cloud support is not quite as good. They usually resolve issues very quickly, but sometimes do not provide key information when it is required by customers. This sometimes leads to clashes between partners and customers, as the partner is acting as first-line support.

The time it takes is mainly due to industry type and customers expectations. Customers often make a big mistake during implementation by not providing business logic upfront when it is required. Once it is known they start to test the application to make sure it is suitable for the business logic. They are in a rush to implement ERP. Some management consulting services companies are ignored during the project implementation. We usually implement Microsoft Dynamics AX within two months. Ultimately, it depends on the customer's expectations, not how can we manage, or design the solution. This can cause a delay in implementation times, and project timelines are increased. For example, in retail, an implementation can take just 2 months or 2 years. Retail business company's logic can be different from each other. The implementation part is easy if you know your business logic but if you don't know, it can take between 1 to 3 years to implement.

In Turkey, implementation has been difficult, as our customers are trying to reduce their IT personnel, and they want to push these services to the partners. This means the partners do not have experienced IT staff to liaise with on the implementations. The partners tend to use senior-level IT personnel working freelance, as it is not sustainable to pay the level of salaries they require permanently.

There are about 50 to 100 users, generally at each company. One of our customers has 200 stores. There's a lot of users when you calculate the number of users at each site. We negotiate licences with Microsoft. Microsoft provides a premium support agreement with partners. It's expensive for my country, Turkey. It's too expensive for customers to take this on themselves. As partners, we will buy this on behalf of the customers and then charge this value for each project.

The solution is good. I would give Microsoft Dynamics AX 8 out of 10.

We use Microsoft Dynamics AX for planning, production, budgeting, and reporting. 

The tool's most valuable feature is reporting. 

We do not have access to daily projections. 

I have been working with the product for 15 years. 

I rate the tool's stability a six out of ten. 

I rate Microsoft Dynamics AX's scalability a six out of ten. 

I rate the tool's installation a three out of ten. It was difficult. The tool's deployment took weeks to complete. 

The solution is expensive.

I rate Microsoft Dynamics AX a five out of ten. 

We use the product for the entire supply chain management that includes procurement, inventory, warehouse management, manufacturing, service management, and finance. 

I am impressed with the tool's vendor collaboration. It is also easy to connect with third-party applications. 

The product needs improvement in procurement planning. It also needs to include a production scheduling feature. 

I have been using the product for ten years. 

The product is stable. 

The cloud version is scalable and not the on-prem version. My company has 70 users for the product. 

We use the product's SaaS-based version. The solution's setup is complex. 

The product's pricing is expensive. The tool costs 210 USD per user for one month. 

I would rate the product a seven out of ten. The tool is quite a complex system if you are moving from a paper-based process to a system-based one. 

We primarily use the solution for finance and manufacturing. We use it for sharing and planning. It automates things and helps us make decisions in real-time. 

It helps us handle our finance and manufacturing arms. It allows us to automate certain processes and helps us make better decisions. 

The real-time analysis and information we get are very helpful. 

It helps us with forecasting revenue and analyzing costs.

It's scalable. 

Technical support is helpful. 

The pricing is okay.

Change management could be better. 

We'd like to have more budget-planning features available. 

We've used the solution for ten years. 

The stability is okay. It could be better. I'd rate the stability six out of ten. We've had some issues. It's hard to describe. 

The scalability is good. We don't have any issues with scaling. Around 200 people are using it right now. I'd rate the scalability eight out of ten. We do plan to increase usage in the future. 

We've dealt with technical support in the past, and they have been okay. 

Neutral

The initial setup isn't too difficult. I'd rate the process at a seven out of ten. 

It was deployed in about six months. We had ten staff members that could handle the deployment and maintenance. 

We handled the process with the help of an IT specialist.

The pricing is decent. I'd rate the affordability eight out of ten. However, we did have to pay for the installation and consulting services. 

We did look at other options before choosing this solution. 

I'm a customer and end-user. 

I am not sure which version of the solution we're using. It is likely the latest one. 

It would be helpful if the solution was more localized to align with the business processes in our country. It needs to be a bit more specific to on-the-ground realities in Vietnam.

I'd rate the solution seven out of ten.

We use Microsoft Dynamics AX to manage almost all our processes, beginning from finance to inventory.

Flexibility is the best feature. Because we have the source code, we can develop our ideas. It enables us to develop new functions.

The on-premises and desktop versions are not user-friendly.

The ability to automate certain processes could be added in the next release.

I've been using it for more than 10 years.

It's a stable product.

I'd give scalability a rating of eight out of ten. We have more than 100 end users of this solution in our organization, including a few developers.

The initial implementation was hard and not easy. It took almost a year to implement all of the processes.

It is not the cheapest solution, but it is also not the most expensive one. It's in between and is cheaper than SAP but more expensive than other local vendors. It is worth the cost.

I would recommend using Microsoft Dynamics AX particularly if you have a developer because you will be able to do a lot with it. Because of the flexibility, I would give this solution an overall rating of nine out of ten.

We are using Microsoft Dynamics AX for many areas, such as accounting, sales, distribution, production, operations, and inventory management.

The most valuable feature of Microsoft Dynamics AX is material planning.

I have been using Microsoft Dynamics AX for approximately six years.

Microsoft Dynamics AX is stable.

I rate the stability of Microsoft Dynamics AX an eight out of ten.

The older version of Microsoft Dynamics AX that we are using is not as scalable as the newer version.

We have approximately 30 to 50 users using this solution in my company.

We required vendor support to implement the solution.

The price of the solution could benefit from being less expensive.

I rate the price of Microsoft Dynamics AX a four out of five.

I have not evaluated other solutions.

This version of the solution I am using is at the end of its life.

I have been using Microsoft Dynamics AX seven out of ten.

We primarily use this solution for retail purposes, including finance, inventory, and warehouse management. 

We are using Microsoft Dynamics AX R3. This solution is deployed on-prem. 

A valuable feature of Microsoft Dynamics AX is that it is stable. 

This solution could be improved with more expert resources and an easier implementation process. 

I have been using Microsoft Dynamics AX for five years. 

This solution is stable. 

This solution is scalable. 

We have approximately 1,200 users of this solution in our organization. 

The installation process, particularly for on-prem deployment, is not easy. For installation, I believe that the cloud is better than the on-prem deployment. We have an on-prem environment, but we are facing many issues. 

Our company pays for licensing yearly. 

I rate this solution a nine out of ten because the implementation was complex. I would recommend this solution to others, as long as they have the money for it.