Microsoft Dynamics AX Reviews

Support is really good.

It could be more scalable and stable. It would also be better if the interface were more integrated with the Microsoft ecosystem because 2012 is not really integrated. 

I have been using Microsoft Dynamics AX for about two months.

It could be more stable.

It could be more scalable. We have some issues mostly from the scalability standpoint because we need to do some specific customizations to what we need in terms of features.

Technical support is okay with the company that we use for support.

I probably won't recommend this version to new users because we need to do a lot of customizations.

On a scale from one to ten, I would give Microsoft Dynamics AX a seven.

The most valuable feature for us is the manufacturing module. It addresses our product costing for tuna canning.

It keeps product costing close to the actual cost of production. It also gives us better handling of the approval process (workflow system).

The database requires a huge CPU and memory resources.

We have been using the solution since 2014.

We encountered an issue with stability. There was a problem on the workflow, which required escalation to Microsoft for resolution.

We encountered an issue with scalability. Hardware requirements are quite large compared with other ERP solutions.

I would give technical support a rating of 7/10.

The previous ERP solution did not have a good local technical support facility. Escalation to the product proprietor was even worse.

Like any other ERP system, the initial setup is straightforward:

• Business requirement analysis
• Business/office procedures
• Gathering of forms and reports
• System mapping
• Customization
• Testing
• Go-live

• Go for cloud implementation, if cost is critical.
• Know the solution provider's fiscal period, as you can get a better discount if the contract signing is near the end of the fiscal period.
• Identify your end-user role, as the license is based on user role/access.

We evaluated SAP and Oracle.

Look for a solution that has multiple partners in your area (i.e., country). The system integrator should present a similar successful project implementation for reference.

Negotiate for implementation contingency (man-days). All business processes and procedures should be documented to ensure no surprises during and after implementation.

Handling change management is critical to the success of the project.

We use Microsoft Dynamics AX for planning, production, budgeting, and reporting. 

The tool's most valuable feature is reporting. 

We do not have access to daily projections. 

I have been working with the product for 15 years. 

I rate the tool's stability a six out of ten. 

I rate Microsoft Dynamics AX's scalability a six out of ten. 

I rate the tool's installation a three out of ten. It was difficult. The tool's deployment took weeks to complete. 

The solution is expensive.

I rate Microsoft Dynamics AX a five out of ten. 

We primarily use the solution for finance and manufacturing. We use it for sharing and planning. It automates things and helps us make decisions in real-time. 

It helps us handle our finance and manufacturing arms. It allows us to automate certain processes and helps us make better decisions. 

The real-time analysis and information we get are very helpful. 

It helps us with forecasting revenue and analyzing costs.

It's scalable. 

Technical support is helpful. 

The pricing is okay.

Change management could be better. 

We'd like to have more budget-planning features available. 

We've used the solution for ten years. 

The stability is okay. It could be better. I'd rate the stability six out of ten. We've had some issues. It's hard to describe. 

The scalability is good. We don't have any issues with scaling. Around 200 people are using it right now. I'd rate the scalability eight out of ten. We do plan to increase usage in the future. 

We've dealt with technical support in the past, and they have been okay. 

Neutral

The initial setup isn't too difficult. I'd rate the process at a seven out of ten. 

It was deployed in about six months. We had ten staff members that could handle the deployment and maintenance. 

We handled the process with the help of an IT specialist.

The pricing is decent. I'd rate the affordability eight out of ten. However, we did have to pay for the installation and consulting services. 

We did look at other options before choosing this solution. 

I'm a customer and end-user. 

I am not sure which version of the solution we're using. It is likely the latest one. 

It would be helpful if the solution was more localized to align with the business processes in our country. It needs to be a bit more specific to on-the-ground realities in Vietnam.

I'd rate the solution seven out of ten.

We are a solution provider and Dynamix AX is one of the products that we implement for our clients. It is primarily used for the Industrial Field in Egypt, although we have implemented solutions for doctors and trading companies, like Pingu for kids' games and toys.

We also focus on trading and investors, especially in the food industry.

Microsoft Dynamics is a great product. All Dynamic products are great.

It is stable, suitable for businesses, and covers all business needs. 

It's very flexible and easy to use.

There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. 

In the next release, I would like to see an Indian-Arabic interface.

Taxation may need some enhancements for vendors. They need a discount scheme for selling.

Also, they need more features.

We have been using Microsoft Dynamics AX since 2007.

It's very stable.

Microsoft Dynamics is scalable. Most of our clients are medium-sized businesses but some are enterprise companies.

We follow Sure Step Methodology and provide the Sure Step documents for our customers.

Pricing for Dynamics is costly and needs to be improved. To boost the users to purchase a minimum license to end-users on the Cloud is expensive.

It is $180 to $200 per user per month with a minimum of 20 users, which makes selling the product a bit difficult.

The Business Central price is quite suitable. It is $70.00 per user per month and $100 per month as a package, which is better.

My advice is to focus on the size of the business when it comes to creating a solution. 

For example, if it's a medium-sized company, don't offer Business Central. Instead, offer them AX for finance and operations. Or, or if they are not medium don't sell them finance and operations, sell them the Business Center it would be a better choice.

Give the user what they need.

I would rate this solution a ten out of ten.

• Finance
• Projects
• Sales & Marketing
• Time & Expense
• HR
• Workflow

• Automated time-sheets
• Expenses with integrated mobile apps has reduced our time to payroll from three days to half day

Some resource capacity calculations could be expanded on.

I've used it for two years.

We didn't have any issues, and it was a very smooth transition for the end users.

We did an optimization post go-live for database indexes but otherwise fine.

This is one of the strengths of Dynamics AX – scale up and out and it also deploys in the cloud.

It's excellent.

It's excellent.

We just used very manual processes.

Setup was easy and straightforward. We used Excel templates to load data and they had pre-configured versions of the application.

It was an in-house implementation.

It took us 12 months to get an ROI.

The original setup was approx. US$750k. The day-to-day costs are minimal.

We also looked at options from both Oracle and SAP.

Make sure you understand your reporting requirements, and outcomes, prior to start of the project.

We are using Microsoft Dynamics AX for many areas, such as accounting, sales, distribution, production, operations, and inventory management.

The most valuable feature of Microsoft Dynamics AX is material planning.

I have been using Microsoft Dynamics AX for approximately six years.

Microsoft Dynamics AX is stable.

I rate the stability of Microsoft Dynamics AX an eight out of ten.

The older version of Microsoft Dynamics AX that we are using is not as scalable as the newer version.

We have approximately 30 to 50 users using this solution in my company.

We required vendor support to implement the solution.

The price of the solution could benefit from being less expensive.

I rate the price of Microsoft Dynamics AX a four out of five.

I have not evaluated other solutions.

This version of the solution I am using is at the end of its life.

I have been using Microsoft Dynamics AX seven out of ten.