Microsoft Dynamics AX Reviews and Pricing

Ikechukwu Opia

Account Executive at Lychee Integrated Solutions

Sep 5, 2023

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Scalable product with efficient workflow management features

Pros and Cons

"The product is easier to use and has more efficient workflow management features than other vendors."

"The user interface could be better."

What is our primary use case?

We use Microsoft Dynamics AX for accounting, manufacturing, and hybrid deployment purposes.

What is most valuable?

The product is easier to use and has more efficient workflow management features than other vendors. It helps to respond to customer queries as well.

What needs improvement?

The product could be more accessible for small and medium-sized businesses. The license renewal cost is on the higher side. It could be improved as well. Additionally, the user interface could be better.

For how long have I used the solution?

We have been using Microsoft Dynamics AX for two years.

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What do I think about the stability of the solution?

The product is relatively stable.

What do I think about the scalability of the solution?

The product is scalable. We have around 25 Microsoft Dynamics AX users in our organization. The companies we manage also have a significant number of end users.

How are customer service and support?

The technical support services could be faster.

How was the initial setup?

The initial setup is neither easy nor difficult. It is very technical and has average complexity. It takes around three weeks to complete, depending on the stability. Usually, one executive can deploy the product. However, in the case of implementation on cloud servers and financial processing, it requires three to five executives. For maintenance, it requires two executives.

What's my experience with pricing, setup cost, and licensing?

The product's license renewal cost could be better.

What other advice do I have?

I advise others to purchase the product depending on the use cases for their business. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.