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Account Executive at a tech services company with 1-10 employees
Real User
Sep 5, 2023
Scalable product with efficient workflow management features
Pros and Cons
  • "The product is easier to use and has more efficient workflow management features than other vendors."
  • "The user interface could be better."

What is our primary use case?

We use Microsoft Dynamics AX for accounting, manufacturing, and hybrid deployment purposes.

What is most valuable?

The product is easier to use and has more efficient workflow management features than other vendors. It helps to respond to customer queries as well.

What needs improvement?

The product could be more accessible for small and medium-sized businesses. The license renewal cost is on the higher side. It could be improved as well. Additionally, the user interface could be better.

For how long have I used the solution?

We have been using Microsoft Dynamics AX for two years.

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What do I think about the stability of the solution?

The product is relatively stable.

What do I think about the scalability of the solution?

The product is scalable. We have around 25 Microsoft Dynamics AX users in our organization. The companies we manage also have a significant number of end users.

How are customer service and support?

The technical support services could be faster.

How was the initial setup?

The initial setup is neither easy nor difficult. It is very technical and has average complexity. It takes around three weeks to complete, depending on the stability. Usually, one executive can deploy the product. However, in the case of implementation on cloud servers and financial processing, it requires three to five executives. For maintenance, it requires two executives.

What's my experience with pricing, setup cost, and licensing?

The product's license renewal cost could be better. 

What other advice do I have?

I advise others to purchase the product depending on the use cases for their business. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1418619 - PeerSpot reviewer
Test Architect at a computer software company with 1,001-5,000 employees
Real User
Mar 9, 2021
Easy to use, reliable, and satisfactory technical support
Pros and Cons
  • "One of the valuable features of the solution is how easy it is to use."
  • "The integration could improve for the future."

What is our primary use case?

We are using the solution for a small organization.

What is most valuable?

One of the valuable features of the solution is how easy it is to use.

What needs improvement?

The integration could improve for the future.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

In my experience, the solution has been stable.

What do I think about the scalability of the solution?

I have approximately 50 people using the solution in my organization.

How are customer service and technical support?

The technical support is satisfactory.

What about the implementation team?

We have a couple of technicians that do the deployment.

What other advice do I have?

I will continue to use the solution in the future and I recommend it to others.

I rate Microsoft Dynamics AX a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.