Microsoft Dynamics AX Reviews

I believe Microsoft Dynamics AX is good for retail purposes. If anyone has a retail business, it is a good choice. It's ranked number one for retail, ahead of competitors like Odoo and QuickBooks.

The tool's most important capabilities are for retail and finance. Microsoft Dynamics AX 2012 doesn't have many integration capabilities, but Microsoft 365 has the most capabilities to integrate with any type of standalone software and has many more features.

The 2012 version is obsolete, and we don't have any support for it.

I have been using the product for three to four years. 

The tool is cheap. 

One key difference is that Microsoft Dynamics AX 2012 integrates all modules - it's one solution that includes payroll, finance, inventory management, and supply chain. Microsoft Dynamics 365, on the other hand, is a modular solution that allows us to choose the modules ourselves. I rate the tool a seven out of ten. 

I use the solution in my company since we are providing services to a US client, so we have created different kinds of use cases to meet the requirements of their environment.

Microsoft Dynamics AX is good for its NAS service and operation features.

The tool's setup phase and pricing are areas with certain concerns where improvements are required.

I have been using Microsoft Dynamics AX for a year.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten.

My company deals with more than 30 customers who use the product.

For the two or three tickets created with the support team, I have received help via email and phone calls from Microsoft.

The product's initial setup phase is a little bit complex because we need to create an environment on different environments and then collectively integrate them with the database while taking care of the creation of tokens, after which we get the environment on our company's system. Though the process is not too difficult, it is not too simple either, so it is bearable to an extent.

The solution is deployed on the cloud model.

The solution's deployment process takes 12 to 16 hours, after which it becomes fully functional.

The benefit of the tool comes from the fact that in a centralized environment, one can create multiple user codes and their designations, choose multiple features to meet certain requirements and pay for such features only. It is a very easy tool for our company to use.

The product's license is expensive. My company is located in a region where we have to pay the most for the tool due to our currency and inflation scenario. The product may be available in the US at a very good cost. If my company opts for the annual subscription offered by the product, we get some discounts.

I have worked on Microsoft Dynamics AX, and I feel it's fully functional as it was able to fulfill all the requirements of my company's customers. The tool is able to provide a friendly environment to fulfill the needs of my company's customers. My company is satisfied with the services offered by Microsoft Dynamics AX.

My company usually sees some issues with the connectors while integrating Microsoft Dynamics AX with our existing systems. Microsoft Dynamics AX and Microsoft Office 365 provide connectors to create the environment, after which we need to increase the connectors to be able to create and download the VMs for our company's environment. In general, everything is okay, and there are no issues with the tool.

I recommended the product to others since it is very easy to use. It is not difficult to use compared to other platforms providing similar services. It is easy for admins and users.

I rate the solution an eight out of ten.

We use the product for business optimization and to streamline processes. It helps us set alerts and notifications to the employees for inter-departmental tasks. It reduces the complexity and completes the work earlier than manual email processing.

According to user feedback, the product's most valuable features are modern web-based accessibility and user-friendly interface. The user interface is simpler and more interactive than Oracle.

From a consultant's point of view, I recommend an enhancement in terms of detailed documentation for the products on the website. We already have tutorials, but they are very generic and brief. It becomes difficult to understand as no case studies are associated with the process or modules.

Many users are not aware of upcoming releases, feature changes, or modifications. Implementing a targeted notification system, where consultants receive updates based on specialization, would be beneficial. It would help everyone stay informed, fostering their ability to offer enhanced solutions to clients by remaining up-to-date with the development. 

We have used Microsoft Dynamics AX for seven years.

I rate the platform's stability an eight and a half out of ten.

It is a scalable platform. We have enterprise-level clients, including banks and other industries like healthcare, real estate, and construction, especially ground engineering within the construction domain.

I rate the scalability a seven and a half out of ten.

My experience with customer service and support for Dynamics AX has been mixed. When dealing with standard functionalities, the support has been exceptional. However, the situation changes if any customization or external code is involved. In those cases, the support team tends to disclaim responsibility, which can create complications in resolving issues. I rate the support for standard modules and functionalities, around eight or nine out of ten. But when customization is involved, the support rating might drop to around four or five out of ten due to limited assistance with customized elements.

The setup is relatively straightforward. Installation is usually handled by the admin team, simplifying the process. Configuration can be manageable with sufficient experience, especially with the geo model. Setting up finance-related configurations like channel accounts, main accounts, currencies, and geo configurations covers a significant part of the setup, approximately 40%. After this, we focus on the specific domain—finance, sales, or manufacturing—to complete the process.

Microsoft's cloud engineers can manage deployment if it's on the cloud. We often need just one admin person onsite for coordination. On-premise setups typically involve more personnel. Initiating a project from scratch requires a team of database specialists, product experts, and admins, usually around three to four individuals, to collaborate and handle the process.

The deployment time varies based on complexity and user count. If users are limited, installation, creating virtual machines and sandboxes, and setting up views are influenced by the admin's efficiency. Licensing, user activation, and machine streamlining can impact the timeline, especially when dealing with multiple machines. Overall, the duration highly depends on the licensing scale and machinery purchase.

In cloud deployments, Microsoft is responsible for updates and platform maintenance. On the other hand, in on-premise setups, the implementation partner's admin team works with monitoring and manages regular updates. It can be more tedious than the automated cloud-based maintenance provided by Microsoft.

The platform's price offering is good. However, it gets costlier with time as more data accumulates in the cloud. My last client used to renew the license every six months.

They should consider the size of their business, operational requirements, budget, the number of employees, etc. while making a purchase decision. The cost of licensing and maintenance will accumulate every year and be recurring. They need to consider all these aspects and compare them with all the products they explore.

I rate Microsoft Dynamics AX a six out of ten.

We use an on-prem version where I have to connect via Citrix in order to open the web page. The solution is used to book my time on projects. So if I have a project on a customer side, I have to book it and then put my comments in there and then send it to accounting.

I use this solution for visibility purposes. It shows how productive I am. 

It is also used for billing purposes. We use this solution instead of Excel sheets, and clients can always see what we're using it for.

I only use one with tire management.

The only thing that is kind of annoying for every time I put my time in, before I send it off, I have always to save it first. I cannot immediately send it off. It's the only thing that needs improvement. For instance, if I'm booking my time in IMEI and AX and I have my tap open, and I want to send it and it's submitted, it asks to save first. I always get an error message here.

In addition, I sometimes put in wrong data that needs correction, but I cannot change it or approve it without withdrawing it. It will then take time for me to go back in and edit it.

I have been using Microsoft Dynamics for two years. 

Microsoft Dynamics is very stable. I rate the stability an eight out of ten. 

It is not a very scalable solution. I rate the scalability a six out of ten. 

The technical support is good but there are some issues. Sometimes I send something and they send back a completely different answer.

Positive

I would say it makes my life easier, so it definitely provides and ROI. It lets my team know my availability and how busy I am.

I would advise people to use the cloud version. I rate the overall solution an eight out of ten. 

I am proud to say that Microsoft Dynamics AX serves as the central point for all operations across the corporation, including our six hotels and ten other companies.

I think it would expand all the company's operations.

This solution's most valuable feature is its workflow for purchase orders and inventory. Additionally, the integration capabilities are also very impressive.

There is room for improvement in the licensing model and associated costs of this solution.

I would like to see the inclusion of local payroll options.

I have been working with Microsoft Dynamics AX for 12 years.

The solution's stability is excellent, with a reliability rate of over 90 or 99 percent. 

This high level of stability is very good.

Technical support is very good, and the cost is reasonable.

I am experienced in working with Microsoft Dynamics 365 Business Central, Oracle's Opera, Amadeus Sales and Catering, and Pixel Point's Point of Sales.

The Oracle is PMS for Hotels.

It was easy to set up.

It's a rational decision because the benefits and costs are reasonable.

Microsoft Dynamics AX is expensive.

The initial cost of licensing and implementation for Dynamics AX can be high.

I evaluated NetSuite ERP.

I would recommend using Microsoft Dynamics AX because it is practical and user-friendly.

I would rate Microsoft Dynamics AX a nine out of ten.

We use the solution for automation. We use different modules, like, payroll, protection, sales, and getting supply chain. We're using it to streamline our resources from the start of the supply chain, to purchase. We are using it for payroll, HR, and protection.

We create demand, purchase, and acquisition by sending quotations. We analyze and sell them at the best price. We receive it in the warehouse. When it comes to the warehouse, they issue barcodes in the inventory. Finally, it goes to finance to make journal entries.

We are using Microsoft Dynamics AX for warehouse, finance, payroll, HR, production, enterprise assets, and assets except budgeting.

Managing admin is difficult. Also, it is expensive and can be cheaper.

I have been using Microsoft Dynamics AX for 10 years.

The product’s stability is good enough.

The solution is scalable. The solution is very good for small to medium businesses.

75 users including 50 guests and 25 enterprise users are using this solution.

Technical support is good. They resolve issues at their level.

Positive

The initial setup is easy. It is doing everything according to our requirements.

The solution is on the cloud. They send us one form for the requirements. We are making the requirement. Developers are making this machine. At the end, we download the virtual machine setup for our developer setup.

The solution’s pricing is reasonable compared to Oracle.

We have a team but one developer is there for maintenance.

Overall, I rate the solution an eight out of ten.

My primary use case is for account logistics and ERP-related functionalities.

One of the most valuable features is its centralized, cloud-based solution to have all the data in one place. Additionally, the user experience is also good.

Microsoft Dynamics AX usage depends on your volume; for example, volume audio transcription volume and hardware capacity should be equivalent or higher. Otherwise, it will be underestimated, bringing down the performance. And then you nor we will want to change the hardware, and it's difficult at that moment. So, we need to check our volume because some companies have 50,000 products altogether, and some have only 100-200 products. Depending on that, you have to choose your hardware. Microsoft provides the minimum hardware requirement, but that is not for our convenience. You should select hardware depending on the volume.

Microsoft could provide more flexible hardware requirements that can scale with the volume of data being processed rather than providing only a minimum requirement.

I have been using Microsoft Dynamics AX from 2010 onwards. I am using the standard version.

Performance is based on how well you fine-tune your database and queries. The output and logic you apply depend on your coding. Initially, there were many problems, but after monitoring expensive queries, indexing was created, and it became smoother. The performance depends on maintenance; I rate it five out of ten.

I would rate the scalability of Microsoft Dynamics AX as an eight out of ten. From a developer's perspective, the architecture of Dynamics has a well-designed security layer, which prevents coding issues between different layers. This is a significant advantage. Currently, our organization has 20 users, all of whom are at the managerial level.

The technical support is okay, not good or bad. It depends on the in-house capabilities. The tech support team wants to do business, so they go according to their business interests. It's better to have an in-house team for stabilizing and maintaining the software.

Negative

Initially, there was a hiccup, but we settled down because it has in-built options, and users can do coding in their program. Most of the customization requirements are done in-house and also in userland. So we matched it to our needs at last. It took a long time to deploy the solution ultimately.

Overall, I would rate it a six out of ten, where one is cheap, and ten is expensive.

It is an expensive solution.

We reviewed a few products. But finally, we decided to use Microsoft Dynamics. It was a very long process.

Overall, I would rate the solution a nine out of ten. It is a good product.

In 2012, I analyzed the market and found that Microsoft Dynamics provides services all over the world. We chose the product based on that criteria. It's been amazing. 

We're using the solution for financial modules, specifically focusing on consolidation, financial configuration, management reporting for warehousing, sales, and some customizations related to the sales module. As an investment company, we configured the sales module to function like stock sales, which allowed us to sell stocks and manage sales processes accordingly.

The solution has automated manual daily operations across multiple departments, especially in financial operations and the business cycle. The business has achieved its module. 

It has streamlined sales, warehouse management, and inventory processes and facilitated easy acquisitions. I’m presently analyzing the product for subsidiaries’ usage, not for my holding company.

Most of the features of Microsoft Dynamics AX are good. The overall structure and functions of the solution are great.

The product needs better admin control, and there is room for improvement in flexibility, reporting, and dashboards. Artificial intelligence should be incorporated. I also have concerns regarding partners, specifically in the implementation and deployment of Microsoft Dynamics. The partner we engaged with within Egypt lacked awareness of many features during the configuration and implementation.

It was strange to find the partner unaware of the function and service that Microsoft granted him to develop and deploy for their customers. This was a big issue. Microsoft needs to establish specific criteria for selecting representatives. It's not just about sending representatives but also about how you add value to the customer. I'm seeking not only to proceed with the Microsoft Dynamics Series but also to engage with a representative who can address and represent my business needs.

I have been using this solution for the past ten years.

The solution is stable. However, the stability is average compared to SAP and Oracle.

The product is scalable. We have 16 users for the solution.

Only two individuals are needed to cover for technical support.

The initial setup is straightforward. I have no issue regarding the system with my team. The deployment is okay. However, it is not about deployment. It's about configuration. Deployment is a group of steps. The main thing is to configure. Moreover, the product is currently deployed on-premises, but I want to move it to the cloud.

Right now we are not paying for licenses.

I’m working with Odoo.

Overall, I rate the solution a seven out of ten.