Microsoft Dynamics AX Reviews

The product is used for the university.

The accounting and inventory management features are valuable.

The product must be made accessible online.

I have been using the solution for the last ten years.

The product is very stable.

The tool is scalable. In my organization, 20 people use the solution. The solution is extensively used in my organization.

The technical support team is pretty reliable. Whenever we have an issue, it gets resolved.

The initial setup is complex. We took six months to deploy the solution. We need a manager, a systems administrator, two developers, a database admin, and a consultant to deploy the solution.

We deployed the product with the help of a consultant and an integrator. It needed integration into other systems. The consultant asked us what we needed the tool for. The product has different modules like HR, accounting, and inventory management. We needed accounting, so we installed it first.

The solution did not have a feature for online registrations. So, we had to deploy it using an integrator. We also had to link the solution to the bank with the help of the integrator and a third-party application.

There is a pretty good return on investment because it does the job and tracks pretty well on the accounting side. It is a very good accounting platform. We see a return on investment in terms of our savings compared to processing transactions using paper-based methods or other online accounting systems. On the accounting side, we've seen a very good return on investment.

The tool is very expensive. One license costs $1,000. So, we paid $20,000 for 20 licenses. We have to pay the license fee annually.

It is a good solution but quite complex, especially when integrating with other systems. Some simpler products like Sage are much easier to integrate with. I think it is because of the product’s proprietary database, MSSQL. Other databases are more open source. They use MySQL in the background, so it is easier to integrate with other products. Overall, I rate the solution an eight out of ten.

I am proud to say that Microsoft Dynamics AX serves as the central point for all operations across the corporation, including our six hotels and ten other companies.

I think it would expand all the company's operations.

This solution's most valuable feature is its workflow for purchase orders and inventory. Additionally, the integration capabilities are also very impressive.

There is room for improvement in the licensing model and associated costs of this solution.

I would like to see the inclusion of local payroll options.

I have been working with Microsoft Dynamics AX for 12 years.

The solution's stability is excellent, with a reliability rate of over 90 or 99 percent. 

This high level of stability is very good.

Technical support is very good, and the cost is reasonable.

I am experienced in working with Microsoft Dynamics 365 Business Central, Oracle's Opera, Amadeus Sales and Catering, and Pixel Point's Point of Sales.

The Oracle is PMS for Hotels.

It was easy to set up.

It's a rational decision because the benefits and costs are reasonable.

Microsoft Dynamics AX is expensive.

The initial cost of licensing and implementation for Dynamics AX can be high.

I evaluated NetSuite ERP.

I would recommend using Microsoft Dynamics AX because it is practical and user-friendly.

I would rate Microsoft Dynamics AX a nine out of ten.

We use the solution for automation. We use different modules, like, payroll, protection, sales, and getting supply chain. We're using it to streamline our resources from the start of the supply chain, to purchase. We are using it for payroll, HR, and protection.

We create demand, purchase, and acquisition by sending quotations. We analyze and sell them at the best price. We receive it in the warehouse. When it comes to the warehouse, they issue barcodes in the inventory. Finally, it goes to finance to make journal entries.

We are using Microsoft Dynamics AX for warehouse, finance, payroll, HR, production, enterprise assets, and assets except budgeting.

Managing admin is difficult. Also, it is expensive and can be cheaper.

I have been using Microsoft Dynamics AX for 10 years.

The product’s stability is good enough.

The solution is scalable. The solution is very good for small to medium businesses.

75 users including 50 guests and 25 enterprise users are using this solution.

Technical support is good. They resolve issues at their level.

Positive

The initial setup is easy. It is doing everything according to our requirements.

The solution is on the cloud. They send us one form for the requirements. We are making the requirement. Developers are making this machine. At the end, we download the virtual machine setup for our developer setup.

The solution’s pricing is reasonable compared to Oracle.

We have a team but one developer is there for maintenance.

Overall, I rate the solution an eight out of ten.

The tool's foundational layers include finance, basic product management, and inventory management, universally applicable across various industries. The finance module can be utilized independently or integrated with inventory management.

It caters to discrete, lean and manufacturing processes, making it suitable for manufacturing industries. Additionally, it includes features tailored for the retail sector, incorporating e-commerce capabilities. Professional services, such as management consulting firms, can benefit from functionalities designed for accounting and management. Moreover, the system extends its usability to not-for-profit organizations, entities in the education sector, and government-funded or government-related agencies.

The tool also covers resource planning, financial management, supply chain operations, retail, manufacturing, human resource management, payroll management, cost accounting, product management, inventory and warehouse management, transportation management, and employee expense management.

The product helps with advanced material planning, leveraging historical purchasing and sales data to forecast demand and supply. Microsoft has introduced an AI solution called Co-pilot within Dynamics 365 Finance and Operations to enhance this process. With Co-pilot, organizations can use artificial intelligence to analyze trends, enabling more accurate predictions of product demand and ensuring optimal stock levels to promptly meet customer orders.

The product's most valuable features are its day-to-day operations, Power BI-driven workspaces, and homepage. It also includes features such as easy data searching, adding data to the favorite column (similar to using favorites in an internet browser), and access to the ERP system from any device with internet connectivity.

Microsoft Dynamics AX should include more connectors for third-party integrations. It should also include more features that AI models can govern. Challenges in data migration for Microsoft Dynamics AX may arise from receiving data that is not entirely clean or encountering difficulties in uploading large volumes of data. However, the DMS framework allows predefined templates for uploading customer master data and transactions.

I have been using the product for 12 years. 

The tool is extremely stable as it operates in the cloud and is managed by Microsoft. Downtime is minimal, well-planned, and communicated in advance. 

Microsoft Dynamics AX is scalable. On Azure, the payment model is based on usage, allowing users to pay for the amount of data they consume.

The product's support is excellent, characterized by fast response times, extensive knowledge, and efficient assistance. The support team is adept at handling various aspects, including knowledge sharing, deployment, integration, and pre-sales support.

The tool's deployment is straightforward since Microsoft governs it in the cloud. Customers don't need to take steps to provision the environment for Microsoft Dynamics AX, as Microsoft handles the entire process. This is a significant advantage, as customers do not need to invest in-house servers, systems, or personnel for the setup; Microsoft manages it all.

The tool's licensing model is based on user subscription. The pricing needs to be reduced for the Indian and South Asian markets. 

There are six different methods for integrating Microsoft Dynamics 365 with other applications. These methods include using connectors provided by Microsoft and third-party applications for plug-and-play integration of specific data. Additionally, the integration can be achieved through the OData Integration Module, Data Migration Framework, Excel integration, and the Common Data Model and Common Data Service.

I rate the overall product an eight out of ten. Compared to SAP and Oracle, integrating with other applications is cost-effective and easy. The recommendation is to use Microsoft Dynamics AX as soon as possible to leverage its benefits. It is not preferable to use different ERP systems that operate in silos and may be challenging to integrate. Microsoft provides solutions to streamline integration, making it highly recommended, especially for enterprise-level customers.

We use the product for business optimization and to streamline processes. It helps us set alerts and notifications to the employees for inter-departmental tasks. It reduces the complexity and completes the work earlier than manual email processing.

According to user feedback, the product's most valuable features are modern web-based accessibility and user-friendly interface. The user interface is simpler and more interactive than Oracle.

From a consultant's point of view, I recommend an enhancement in terms of detailed documentation for the products on the website. We already have tutorials, but they are very generic and brief. It becomes difficult to understand as no case studies are associated with the process or modules.

Many users are not aware of upcoming releases, feature changes, or modifications. Implementing a targeted notification system, where consultants receive updates based on specialization, would be beneficial. It would help everyone stay informed, fostering their ability to offer enhanced solutions to clients by remaining up-to-date with the development. 

We have used Microsoft Dynamics AX for seven years.

I rate the platform's stability an eight and a half out of ten.

It is a scalable platform. We have enterprise-level clients, including banks and other industries like healthcare, real estate, and construction, especially ground engineering within the construction domain.

I rate the scalability a seven and a half out of ten.

My experience with customer service and support for Dynamics AX has been mixed. When dealing with standard functionalities, the support has been exceptional. However, the situation changes if any customization or external code is involved. In those cases, the support team tends to disclaim responsibility, which can create complications in resolving issues. I rate the support for standard modules and functionalities, around eight or nine out of ten. But when customization is involved, the support rating might drop to around four or five out of ten due to limited assistance with customized elements.

The setup is relatively straightforward. Installation is usually handled by the admin team, simplifying the process. Configuration can be manageable with sufficient experience, especially with the geo model. Setting up finance-related configurations like channel accounts, main accounts, currencies, and geo configurations covers a significant part of the setup, approximately 40%. After this, we focus on the specific domain—finance, sales, or manufacturing—to complete the process.

Microsoft's cloud engineers can manage deployment if it's on the cloud. We often need just one admin person onsite for coordination. On-premise setups typically involve more personnel. Initiating a project from scratch requires a team of database specialists, product experts, and admins, usually around three to four individuals, to collaborate and handle the process.

The deployment time varies based on complexity and user count. If users are limited, installation, creating virtual machines and sandboxes, and setting up views are influenced by the admin's efficiency. Licensing, user activation, and machine streamlining can impact the timeline, especially when dealing with multiple machines. Overall, the duration highly depends on the licensing scale and machinery purchase.

In cloud deployments, Microsoft is responsible for updates and platform maintenance. On the other hand, in on-premise setups, the implementation partner's admin team works with monitoring and manages regular updates. It can be more tedious than the automated cloud-based maintenance provided by Microsoft.

The platform's price offering is good. However, it gets costlier with time as more data accumulates in the cloud. My last client used to renew the license every six months.

They should consider the size of their business, operational requirements, budget, the number of employees, etc. while making a purchase decision. The cost of licensing and maintenance will accumulate every year and be recurring. They need to consider all these aspects and compare them with all the products they explore.

I rate Microsoft Dynamics AX a six out of ten.

We use an on-prem version where I have to connect via Citrix in order to open the web page. The solution is used to book my time on projects. So if I have a project on a customer side, I have to book it and then put my comments in there and then send it to accounting.

I use this solution for visibility purposes. It shows how productive I am. 

It is also used for billing purposes. We use this solution instead of Excel sheets, and clients can always see what we're using it for.

I only use one with tire management.

The only thing that is kind of annoying for every time I put my time in, before I send it off, I have always to save it first. I cannot immediately send it off. It's the only thing that needs improvement. For instance, if I'm booking my time in IMEI and AX and I have my tap open, and I want to send it and it's submitted, it asks to save first. I always get an error message here.

In addition, I sometimes put in wrong data that needs correction, but I cannot change it or approve it without withdrawing it. It will then take time for me to go back in and edit it.

I have been using Microsoft Dynamics for two years. 

Microsoft Dynamics is very stable. I rate the stability an eight out of ten. 

It is not a very scalable solution. I rate the scalability a six out of ten. 

The technical support is good but there are some issues. Sometimes I send something and they send back a completely different answer.

Positive

I would say it makes my life easier, so it definitely provides and ROI. It lets my team know my availability and how busy I am.

I would advise people to use the cloud version. I rate the overall solution an eight out of ten. 

We use a complete ERP solution, with all of the modules including manufacturing, HR, finances, live master planning, production, and inventory management.

Dynamics AX is a good fit for our company's needs, as it facilitates the company's operations across numerous departments. It has proven to be a scalable and adaptable solution. 

Almost all of the features that we use are efficient. Live master planning successfully handles all of our company's requirements.

As for the improvement, we experienced some challenges with the mobile apps due to the insufficient processing capacity to handle the workload effectively. We were unable to assign a manager to ensure a flow of information through mobile operations. There were also a few issues related to dashboards and report management, but mostly, it took a lot of time. They should work on features related to mobile apps, which would allow managers to have access to Dynamics AX-related approvals such as sales orders. That would make things much easier.

We have been using Dynamics AX 2009 and Dynamics AX 2010 for more than ten years.

We have experienced no stability issues with Dynamics AX, and we are satisfied with the current performance.

Our company maintains a substantial database of more than four hundred users and Dynamics AX works well for us. 

We haven't needed to contact customer service since we have a pool of competent and skilled developers who always deliver good results. We rely on them when we face any difficulties. 

Positive

The initial configuration was very well executed. As we have been using Microsoft Dynamics AX for a long time, we have had a good experience with it. Also, our company is fortunate to have a team of highly skilled developers and consultants that handle everything with ease. 

Licensing is stable, and overall, the users are satisfied with it. For now, our Dynamic AX domain is on-premises. We asked for different quotations for AX 2009 and Dynamics 365 as we might switch to it in the future, so it's up to the company which one will be accepted.

We are generally satisfied with Dynamics AX, but I guess that also depends on what type of transactions the company is dealing with. It is important to consider that benefits and use cases may vary depending on the needs of the business itself. Our organization does not work 24/7 but our IT sector is available at all times for all of our users. As of now, we are happy with the solution. But due to server-related, technology-related, and operating system-related issues we face, we plan on moving to Dynamics 365. I rate the solution an eight out of ten.

We are using Microsoft Dynamics AX for end-to-end operations in many areas, such as finance, commercial, supply chain, manufacturing, and customer engagement.

The most valuable features of Microsoft Dynamics AX are field services and the vendor collaboration portal. Both of the features are very good.

Microsoft Dynamics AX can improve system performance and security. The security is basic and needs a lot of improvement.

I have used Microsoft Dynamics AX within the last 12 months.

We have 5,000 users using Microsoft Dynamics AX in my company.

The support from Microsoft is good but there is always from for improvement.

I rate the support from Microsoft Dynamics AX a three out of five.

Neutral

We were previously using SAP. The version of SAP we are using was going to be outdated in the next five years, and instead of moving to S/4HANA, we decided to move to Microsoft Dynamics AX. We find Microsoft Dynamics AX much better than S/4HANA.

The initial setup of Microsoft Dynamics AX is of a medium level of difficulty. It's a straightforward process, but we found that sometimes we encountered problems after releasing the codes.

The full deployment of Microsoft Dynamics AX takes approximately 18 months.

I rate the setup of Microsoft Dynamics AX a three out of five.

We directly worked with the vendor for the implementation of Microsoft Dynamics AX.

I would advise others to choose limited customization, and use the end product.

I rate Microsoft Dynamics AX a six out of ten.