The product helps us to operate in various sectors apart from producing associated calls. They cover areas like warehouse management, finance, and more. We usually have medium to large enterprises as customers.
MD at ALPASA Solutions
Has a great Supply Chain Management feature, but they are unable to handle different currencies
Pros and Cons
- "Supply Chain Management is an excellent feature."
- "There is room for improvement when handling various currencies within the current Microsoft Dynamics AX system."
What is our primary use case?
What is most valuable?
Supply Chain Management is an excellent feature. Finance also performs well. There's an element of project management present, which I think makes it a good overall product.
What needs improvement?
There is room for improvement when handling various currencies within the current Microsoft Dynamics AX system. The ability to manage different currencies like USD or Euro while maintaining separate books of accounts requires improvement without the need for customization.
For how long have I used the solution?
I am using Microsoft Dynamics AX for three years.
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Microsoft Dynamics AX
May 2025

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What do I think about the stability of the solution?
The stability has been satisfactory and there haven't been any other areas of concern.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
The overall support is good, however, I haven’t processed it myself.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I initially worked with SAP solutions. The difference relies on the user's needs, as they are highly competitive and operate across various industries. Thus, they are equally proficient.
How was the initial setup?
The setup is straightforward but, there have been certain problems. However, with Microsoft, there are ample resources available on the platform to address these issues effectively. This is definitely a positive aspect.
The solution is deployed on the cloud and requires two to three people for maintenance.
What's my experience with pricing, setup cost, and licensing?
In relation to the cloud, it might be expensive for a longer duration. However, it's essential to consider the demands of enterprise users. While it's cost-effective in the short run, it becomes relatively costly in the long run.
What other advice do I have?
I recommend the solution and I would rate it a seven out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

IT Manager at a energy/utilities company with 501-1,000 employees
Flexible and cost effective with the ability to automate business processes
Pros and Cons
- "It is flexible and cost-effective."
- "The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system."
What is our primary use case?
Microsoft Dynamics AX 2021 is an integrated Enterprise Resource Planning system, that you can use for everything that a business requires to operate. It includes modules for manufacturing and production, inventory management and distribution, time and expense management, project management, human resource management, and some CRM functionality (such as sales and marketing). The application fits a wide range of industries and comes with integration capabilities with a wide range of 3 party applications. The application aids businesses to enhance visibility across the organization, improves financial controls, increases forecasting accuracy, boosts staff productivity, and gives better oversight. You can also develop your own customizations and new modules from the backend.
How has it helped my organization?
The solution has helped us to make smarter and faster decisions
Innovation is the key to success in this fast-paced business environment and the Microsoft Dynamics AX 2012 ERP solution puts an organization on the fast track by unifying complex data, providing the business with predictive analysis through KPIs and BI reporting tools. With Microsoft Dynamics AX 2012, decision-making is quick and efficient.
Microsoft Dynamics AX reduces costs on the organization's server maintenance, including:
- Eliminating new purchases of servers.
- Reducing server room maintenance.
What is most valuable?
The workflow is the most valuable aspect of the solution.
AX provides the capability to easily automate business processes through customizable and template-based workflows within each module. Individuals in different roles are prompted to process workflow documents via their role center in AX or through email.
It is flexible and cost-effective.
Due to the constantly changing market, a flexible ERP solution would be a good choice. With Microsoft Dynamics AX, an organization gets access to a wide range of products under the solution that adds value. This makes it a cost-effective solution.
What needs improvement?
The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system. Some users complain that the interface is not very user-friendly. An improved interface with a user-friendly approach will be an improvement on the application.
Microsoft Dynamics AX 2012 ERP systems development and customizations can be quite expensive to implement. You will need to run some trials to ensure the application is the right solution for your organization's needs and budget. The cost of customization can be reduced by introducing DIY measures
Its mobile app only works for Windows phones and does not offer all of its features. Some users experience difficulty connecting to some modules, functionality and tools while using the mobile app for Microsoft Dynamics AX. An improvement would be to create mobile versions for Androids and iOS devices.
For how long have I used the solution?
I've used the solution for six years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
The customer service and support teams are always available to treat your support requests.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used other ERP solutions, however, I switched to Microsoft Dynamics AX because it gave me the ability for customization and development
How was the initial setup?
The initial setup was complex due to the need for coding, customizations, and expertise.
What about the implementation team?
We implemented the solution through a vendor.
They showed a high level of professionalism.
What was our ROI?
Our ROI is over 27%.
What's my experience with pricing, setup cost, and licensing?
With the new feature from Microsoft D365, you can choose to go for only the modules that your organization requires and pay for that alone. This reduces a bit of cost even though the cost for the application is above the average.
Which other solutions did I evaluate?
I evaluated other options like SAGE, QuickBooks, and SAP.
What other advice do I have?
It's actually a good solution for mid-sized and enterprise organizations.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Dynamics AX
May 2025

Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Sr. Network Administrator at ACMC
Good for a medium-sized business and no performance issues so far
Pros and Cons
- "The most valuable feature of Microsoft Dynamics AX is that it fulfills our requirements. We haven't had any issues with performance."
- "Microsoft Dynamics AX could be improved by having more features available. We are going to 365 now, to use all the modules, because we found that there weren't many new things we were able to develop with AX. There were a lot of things that weren't available, so we are moving and integrating other things. The customization of upgrades should also be faster. We would also like to see more security features."
What is our primary use case?
We use Microsoft Dynamics AX to fulfill our requirements. From production and the supply chain to finish, with everything, it meets our requirements.
Before we had it deployed on-prem, but now we are using it on the cloud.
What is most valuable?
The most valuable feature of Microsoft Dynamics AX is that it fulfills our requirements. We haven't had any issues with performance.
What needs improvement?
Microsoft Dynamics AX could be improved by having more features available. We are going to 365 now, to use all the modules, because we found that there weren't many new things we were able to develop with AX. There were a lot of things that weren't available, so we are moving and integrating other things.
The customization of upgrades should also be faster. We would also like to see more security features.
For how long have I used the solution?
We have been using this solution for 13 years.
What do I think about the stability of the solution?
This solution is stable and the performance is okay.
What do I think about the scalability of the solution?
This solution is scalable, and we haven't had any issues.
There are 100 end users of this solution in our organization.
How are customer service and support?
Microsoft's technical support is good.
How was the initial setup?
The initial setup was straightforward, but data customization took time to upgrade to 365. If it's just an upgrade, then it's easy, but the customization upgrade took time. We did it ourselves, but we obtained some outside help.
What about the implementation team?
We implemented this solution through an in-house team of two admins, but had some outside help.
What's my experience with pricing, setup cost, and licensing?
We pay for licensing yearly to use Microsoft Dynamics AX.
What other advice do I have?
I rate Microsoft Dynamics AX an eight out of ten.
Whether or not someone should implement this solution depends on their user requirements. For us, it's for 100 people, so it's good, but I'm not sure if it would be good for more than 100 people. For a medium-sized business, it's good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Digital Transformation Manager at a construction company with 1,001-5,000 employees
High performance, quick support, and scalable
Pros and Cons
- "The most valuable features of Microsoft Dynamics AX are ease of use and performance."
- "Microsoft Dynamics AX can improve by having a more modern user interface. It should be more modular and dynamic. Additionally, the solution could be easier to connect with APIs with other technologies."
What is our primary use case?
I had an on-premise deployment of Microsoft Dynamics AX and then we moved into the cloud.
We use different Microsoft Dynamics AX modules. We used it for ERP, which includes resource management but we used them for sales engagement. We recently used the solution in CQP management to configure the modeling.
What is most valuable?
The most valuable features of Microsoft Dynamics AX are ease of use and performance.
What needs improvement?
Microsoft Dynamics AX can improve by having a more modern user interface. It should be more modular and dynamic. Additionally, the solution could be easier to connect with APIs with other technologies.
For how long have I used the solution?
I have been using Microsoft Dynamics AX for approximately two years.
What do I think about the scalability of the solution?
The scalability of Microsoft Dynamics AX is good.
We have approximately 200 users using the solution in my organization. We do not plan to increase usage because we plan to move to Microsoft Dynamics 365.
How are customer service and support?
We has some issues in the past and the technical support was very good in handling our problem. They were very fast in their resolution.
Which solution did I use previously and why did I switch?
I have used Oracle and SAP previously.
How was the initial setup?
I do not have first-hand knowledge of the initial installation went but I have not heard any complaints and I have heard it is straightforward.
What about the implementation team?
We have four people who do the maintenance and support of Microsoft Dynamics AX.
What's my experience with pricing, setup cost, and licensing?
There is an annual licensing cost for Microsoft Dynamics AX.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Dynamics AX a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head IT and CIO at Mutual Automotive Pvt Ltd
End-to-end ERP application; needs improvement with rights controls
Pros and Cons
- "The most valuable feature I've found is the UI functionality."
- "There is also slowness in database backup."
What is our primary use case?
We belong to a manufacturing automobile company, and we are using this application for:
- end-to-end ERP
- Enterprise resource planning application right from our stores
- Production planning to logistics
- Finance
- Quality.
How has it helped my organization?
The solution has improved our organization because, at that point in time, our whole isolated function came into a single system. It was the first step to digitizing the machine process.
What is most valuable?
The most valuable feature I've found is the UI functionality, user interface functionality. It's great.
What needs improvement?
The biggest improvement needed with the solution is security control or rights control to internal users. There is much improvement needed in that product line. Gradual level controls were missing, or if we are allowed some controls, then it will automatically go to different ones. We cannot give proper controls or user rights to internal user sections.
There is also slowness in database backup.
For how long have I used the solution?
We started our journey with Microsoft Dynamics AX in 2009 and have been using the solution since early 2011.
What do I think about the stability of the solution?
In terms of functionality, it's a stable product, but frankly speaking, looking at the market footprint in the Indian market, there are two fewer customers in India for Microsoft ERP. If there is some kind of new functionality required, then there is very high dependability on specific partners. The technicality exporting that level of that product from that partner community is limited, compared to other established products like SAP or other solutions.
What do I think about the scalability of the solution?
The scalability is similar to stability. It's generally scalable.
We've had up to 200 users but we currently have around 100 with no plan to increase usage.
How are customer service and support?
We have not taken much support from the Microsoft tech team directly. We generally deal with that from our partner community.
Which solution did I use previously and why did I switch?
Before we switched to Microsoft Dynamics, we were using Fox ERP Solutions. It was a solution
with limited functionality and isolated functions. There is no scalability at all from the FoxPro application. At that time, we had five locations, and each location we had to keep altogether with a different kind of setup, different servers, different team to manage that, but we want an integrated feature, so we move from the Fox ERP solution to Microsoft.
How was the initial setup?
The initial setup is not so simple or not so complex as well. It's a three-tier architecture. We have the application tier, database tier, and presentation level. It's a moderate setup at first. The full deployment took around six months.
What about the implementation team?
We implemented with help from an external team, Godrej Infotech. They implemented that solution for us in our organization.
It depends on the scale of the organization or the functionality of the product, but to maintain this product in-house, will require around four or five people.
What was our ROI?
We have been using the product for the last 10 years, so we have some return on our investment.
What's my experience with pricing, setup cost, and licensing?
When we first implemented the solution, Microsoft licensing was cames with the concurrent use licensing. Nowadays, even if we procure the license, the additional cost of the operating system, the additional cost of database licenses, the additional cost of Visual Studio, and the additional cost for Microsoft Office and that all. If we need to access that from remote locations, multiple branches, then we need to procure remote desktop services licenses. So apart from licenses of Microsoft ERP, there are multiple licenses, supporting licenses we need to procure. That is the disadvantage of the solution. The ownership cost or, rather, whatever the initial investment cost goes up due to this hidden cost. Initially, that is not considered in many things.
Which other solutions did I evaluate?
Before we switched to Microsoft Dynamics, we also consider Baan, Oracle, and SAP at that point in time.
What other advice do I have?
I would rate the solution a six out of ten.
It will serve all basic purposes but from an analytics perspective, there will be some limitations. You will not get ready-made things from the solution. You need to develop or you need to integrate with multiple products to see that kind of reporting from it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Application Group Manager at OBASE
Provides a lot of functionality
Pros and Cons
- "Dynamics AX provides a lot of functionality."
- "The product is standardised across industries so it is not a good fit for all types of sectors."
What is our primary use case?
Microsoft Dynamics AX product is an ERP solution. We provide this solution to three categories. One of them is the supply chain, one finance, and the other, retail commerce. We are implementing the supply chain through a simple warehouse model, which is finance-based. This includes the general ledger and other accounting functions. We are providing solutions for cash registers and E-commerce alongside other back-office solutions.
How has it helped my organization?
We currently work with retail companies in Turkey. We have implemented the biggest retail company which are apparel companies and grocery companies. These companies sell 40 products, worldwide. There's a lot of change currently happening in the business. For example, there are lots of new features, new functionalities, and lots of new requests from the business side. Existing local solutions cannot handle this, or change it. All local companies and enterprise industries need new functionality to adapt to the market. Hence, there is a good business case to use Microsoft Dynamics AX. You can expand it with open-source code with the partners. This gives the customers options to extend and manage their business.
What is most valuable?
Customers want all the business flow to be contained within the application. If they're using a lot of Excel and other documents, in addition to working with several other third-party applications, the problem is that these applications cannot integrate. That's a huge problem for business. It's possible to provide a solution to this by using an interconnected ERP solution with Dynamics. It is possible to interconnect to other products such as SAP, Oracle, and other global ERP types. Microsoft Dynamics AX makes this possible. Dynamics AX provides a lot of functionality. You have all your information to hand in one application. The application provides these values into the accounting application, and the accounting application executes the rest of the workflow. It's completely integrated. This is a huge and flexible design for customers.
What needs improvement?
Flexibility with how it is used. For example, if you have a specific way of working, Dynamics AX may or may not accommodate that. Although it provides a whole solution you may have to adapt your working methods to suit the product, and not how you would like to work. Sometimes the data forms provided for specific retail applications are not adequate and do not provide enough functions as the product itself is not designed for the retail industry it is mainly designed for automotive companies and distribution companies although Microsoft tried to add a retail element into the system. The product is standardised across industries so it is not a good fit for all types of sectors.
For how long have I used the solution?
We have been working with Microsoft using this solution for about 12 years. We are a gold partner in Turkey, and we've implemented this solution in Turkey. We have also implemented this solution in Sweden. We support the old versions. The first version we used is the AX 2009 but today we are implementing the latest versions. We prefer to implement the solution in the cloud, although for economic reasons, some customers require the on-premises solution.
How are customer service and technical support?
Premium support is good for the Microsoft aspect, but cloud support is not quite as good. They usually resolve issues very quickly, but sometimes do not provide key information when it is required by customers. This sometimes leads to clashes between partners and customers, as the partner is acting as first-line support.
How was the initial setup?
The time it takes is mainly due to industry type and customers expectations. Customers often make a big mistake during implementation by not providing business logic upfront when it is required. Once it is known they start to test the application to make sure it is suitable for the business logic. They are in a rush to implement ERP. Some management consulting services companies are ignored during the project implementation. We usually implement Microsoft Dynamics AX within two months. Ultimately, it depends on the customer's expectations, not how can we manage, or design the solution. This can cause a delay in implementation times, and project timelines are increased. For example, in retail, an implementation can take just 2 months or 2 years. Retail business company's logic can be different from each other. The implementation part is easy if you know your business logic but if you don't know, it can take between 1 to 3 years to implement.
What about the implementation team?
In Turkey, implementation has been difficult, as our customers are trying to reduce their IT personnel, and they want to push these services to the partners. This means the partners do not have experienced IT staff to liaise with on the implementations. The partners tend to use senior-level IT personnel working freelance, as it is not sustainable to pay the level of salaries they require permanently.
What's my experience with pricing, setup cost, and licensing?
There are about 50 to 100 users, generally at each company. One of our customers has 200 stores. There's a lot of users when you calculate the number of users at each site. We negotiate licences with Microsoft. Microsoft provides a premium support agreement with partners. It's expensive for my country, Turkey. It's too expensive for customers to take this on themselves. As partners, we will buy this on behalf of the customers and then charge this value for each project.
What other advice do I have?
The solution is good. I would give Microsoft Dynamics AX 8 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Stable, with lots of competitive features, including asset management
Pros and Cons
- "There's a moderate amount of scalability available."
- "The solution in general just needs a few quality improvements."
What is our primary use case?
Of the majority of projects I was involved in, two of them were for retail. They wanted to use it for the POS. One was a distribution company and one was for the production. They were importing and repacking some goods, FMCG goods, and selling them. The product was used mostly in scenarios of that type.
What is most valuable?
It's good for retail businesses.
It expands a lot and constantly bringing on new features. It's got a lot of competitive features.
The stability is okay.
There's a moderate amount of scalability available.
They've put in asset management, which has been a nice improvement.
What needs improvement?
The solution could be simplified and streamlined a bit.
There should be more clarity and better functionality in the master planning features.
It's not easy to set up.
It would be ideal if the product was priced at a bit less.
The solution in general just needs a few quality improvements.
I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud.
For how long have I used the solution?
I've used the solution for four or more years on multiple projects.
What do I think about the stability of the solution?
The stability is very good for the most part. Business 365 is a better solution on the stability front, however, I can't recall dealing with bugs or glitches and I can't recall it crashing or freezing.
What do I think about the scalability of the solution?
The scalability is okay, however, S4HANA is more scalable than this product. Even with the POS version, if we go above a certain limit, we can have performance issues. The AX is scalable to the mid-level market and mid-level customers.
How are customer service and technical support?
The technical support from Microsoft is not bad. Normally, they are cooperative people. Normally in these kinds of software companies, they have their roadmap. The support is rather satisfactory. We're happy with them.
Which solution did I use previously and why did I switch?
I have some experience with Microsoft.
The difference between SAP and Microsoft is that, with Microsoft, you have to do more development. In SAP, you do less development. If a company is good with a developer and comfortable with the developer, I would suggest the AX. If they have less IT infrastructure for coding and development, then it might be better to look at something simpler.
How was the initial setup?
It's not easy to set up. You have to see a lot of things, a lot of setups, to get the hang of it. On top of that, often there are a number of items that the company is not using, and you have to put the defaults in place for that. It's not easy to configure.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing or pricing side of things, and therefore can't speak to how much it costs or how often licensing comes due. It is likely mid-level pricing - not the cheapest, and not the most expensive. There are other options for smaller-scale businesses such as NetSuite or SAP Business One that likely cost less.
What other advice do I have?
I work as an implementor and a consultant and I partner with Microsoft and SAP.
In the country I work in, only on-premises solutions are possible. They are not going into cloud solutions at all.
I'd rate the solution an eight out of ten.
If a company has a good development infrastructure, and they have an in-house development team, for smaller software such as SAP Business One and NetSuite, you can go with one developer or fewer developers. However, with AX or Dynamics 365, normally you'd probably be best with three to four developers in-house.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
Managing Consultant at Midagon Oy
Has good production features
Pros and Cons
- "The production is a valuable feature."
- "The general speed of the solution needs improvement."
What is our primary use case?
The use case includes pretty much everything from finance to warehouse to production.
What is most valuable?
The production is a valuable feature.
What needs improvement?
The general speed of the solution needs improvement.
For how long have I used the solution?
I have experience using Microsoft Dynamics AX for a year.
What do I think about the stability of the solution?
The solution is highly stable. I rate the nine out of ten.
What do I think about the scalability of the solution?
Twenty five users are using the solution.
How was the initial setup?
The initial setup is complicated. The deployment takes eight months.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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