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reviewer1672749 - PeerSpot reviewer
Sr System Administrator at a energy/utilities company with 1,001-5,000 employees
Real User
Oct 3, 2021
Good configuration and customization features
Pros and Cons
  • "All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile."
  • "Microsoft Exchange needs to improve how it handles and assigns policy and security."

What is most valuable?

All of Exchange's features are valuable. For example, we can configure the MAPI profile, IM profile, or mobile profile. 

What needs improvement?

Microsoft Exchange needs to improve how it handles and assigns policy and security.

For how long have I used the solution?

I have been working with Exchange for the last 10 years.

What do I think about the stability of the solution?

The product is absolutely stable.

Buyer's Guide
Microsoft Exchange
January 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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What do I think about the scalability of the solution?

I think Exchange is somewhat scalable, but not exactly. For example, if we ever need to update our server, we have to create another server and migrate the mailboxes from one server to another. So, it's only somewhat scalable, not fully.

How are customer service and support?

We are getting good technical support. We have an in-house support person, so we don't need any technical support most of the time. 

How was the initial setup?

It's easy. Easy to use. Not complex.

What's my experience with pricing, setup cost, and licensing?

It's reasonable. It's an affordable price.

What other advice do I have?

I rate Microsoft Exchange nine out of 10. It's a good product that you can either implement on-premises or on the cloud. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1562391 - PeerSpot reviewer
System Administrator at a financial services firm with 10,001+ employees
Real User
May 3, 2021
A stable and scalable business email and calendaring server that's user-friendly
Pros and Cons
  • "It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail."
  • "From a security point of view, Microsoft should enhance the new features. Technical support could also be better."

What is most valuable?

It's a very user-friendly application. The mail server is also valuable when compared to other services like SquirrelMail.

What needs improvement?

From a security point of view, Microsoft should enhance the new features. Technical support could also be better.

For how long have I used the solution?

I have been working with Microsoft Exchange for about three or four years.

What do I think about the stability of the solution?

Exchange is a very good Microsoft product, and it's very stable. It's rare to face issues like mailboxes, but troubleshooting is very easy.

From a security point of view, Microsoft Edge's role is very good. This is because the Edge server is not part of an internal network. If there's a vector attack on Exchange, it will affect only the internal Exchange Edge server and not our private network or DMZ.

What do I think about the scalability of the solution?

This product is reliable and very scalable. We have almost 5,000 users at the moment.

How are customer service and technical support?

Technical support is average at best. Many times Microsoft engineers took a long time to support us after we logged a case. 

What other advice do I have?

Microsoft Exchange is for any company with 400 to 500 people, but a mid-size company can also use this product. It's not very costly for them. The alternative many companies are using is Gmail desktop services with about 100 users. I don't know about the quantity, but many companies are using Gmail as a free service because they don't want to invest in other products like Microsoft Exchange or Microsoft Office 365.

On a scale from one to ten, I would give Microsoft Exchange a nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
January 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Chief Information Officer with 1-10 employees
Real User
Apr 20, 2021
Can be easily installed and is stable and scalable
Pros and Cons
  • "We have found it to be a stable solution. It is scalable and easy to install."
  • "I think it could be more scalable."

What is our primary use case?

We use Microsoft Exchange Server for the users in our company.

What is most valuable?

We have found it to be a stable solution. It is scalable and easy to install.

What needs improvement?

I think it could be more scalable.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

What do I think about the scalability of the solution?

It is scalable. We currently have 2000 users.

How was the initial setup?

It's easy to install and took about three to four hours.

What about the implementation team?

We were able to install it ourselves. A team of three handled the installation and maintenance.

What other advice do I have?

On a scale from one to ten, I would rate Microsoft Exchange at ten.

It is easy to install. A team of three people were able to handle the installation and maintenance. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1474251 - PeerSpot reviewer
Vice President at a tech services company with 51-200 employees
Real User
Feb 25, 2021
User-friendly and scales with our organization, but they need better anti-spam functionality
Pros and Cons
  • "The interface is user-friendly."
  • "There is a lot of spam email that comes in, so they should add functionality to help fix this problem."

What is our primary use case?

We are using Microsoft Exchange for our email. It is hosted with Zimbra and we use Exchange to interact with it.

What is most valuable?

The interface is user-friendly.

What needs improvement?

There is a lot of spam email that comes in, so they should add functionality to help fix this problem.

Better integration with other service providers would be helpful.

For how long have I used the solution?

I joined the company two months ago and I have been using Microsoft Exchange since then. The company has been using it for much longer.

What do I think about the stability of the solution?

This is a stable product. With our IT putting a firewall in place, it is robust.

What do I think about the scalability of the solution?

My impression is that it's scalable. We have approximately 1,000 users.

How are customer service and technical support?

I have not has a reason to contact Microsoft for support.

How was the initial setup?

When I joined the company, my laptop was pre-configured, so everything was already done.

What about the implementation team?

Our in-house IT team is responsible for deployment and maintenance.

What other advice do I have?

In general, this is a good product and I am happy with it. 

I would rate this solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Accounts Manager. at a tech services company with 201-500 employees
Real User
Jan 24, 2021
Reliable, straightforward install, and backup feature valuable
Pros and Cons
  • "The backup and archiving features are valuable, it is user friendly too."
  • "They could improve on the search function, it takes too much time."

What is our primary use case?

We use the solution for all communication exchanged with our team, customers, and all other internet exchanges. Additionally, it was used as a formal way of communication.

What is most valuable?

The backup and archiving features are valuable, it is user friendly too.

What needs improvement?

They could improve on the search function, it takes too much time.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

It is a reliable solution.

What do I think about the scalability of the solution?

We have approximately 20,000 users using the solution.

How was the initial setup?

The installation was straightforward and it was supported by the IT team.

What other advice do I have?

I was satisfied with the usage of Microsoft Exchange, I would recommend the solution.

I rate Microsoft Exchange an eight out of ten.


Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Muhammad Shoaib Bhatti - PeerSpot reviewer
CoFounder/CTO at a tech services company with 51-200 employees
Reseller
Top 20
Dec 8, 2020
Subscription-based pricing that you can budget, and it is both stable and scalable
Pros and Cons
  • "Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
  • "The pricing could be better, and it could have an easier implementation."

What is our primary use case?

I am a reseller of Microsoft products.

The primary use case of this solution is for email communication.

What needs improvement?

The pricing could be better, and it could have an easier implementation.

For how long have I used the solution?

I have been selling Microsoft Exchange for approximately 12 years.

We sell various versions, it depends on the current market.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. There are approximately 100 people using this product.

90% of our customers are using it, whereas 10% are using other solutions.

We plan to continue selling this product.

How was the initial setup?

Depending on the customer's requirements, it could be easy to install or it can be very complex.

If it's a new, fresh deployment, then it's very easy.

When migrating, we have to follow the restrictions of Microsoft and sometimes it can be really complex. It depends on customer scenarios.

What about the implementation team?

We have a technical team who are certified with Microsoft, for deployment, migrations, maintenance, and support.

What's my experience with pricing, setup cost, and licensing?

It's a little bit expensive.

Microsoft is now introducing a new pricing model which is subscription-based. Previously, it was a one-time purchase and you could use it until the product came to the end of life. Now it's subscription-based and you can use the subscription yearly. 

Customers can benefit from this new pricing model because it's expensive, and now with the subscription, they can budget for this.

What other advice do I have?

This is a product that I can recommend to others.

I would rate Microsoft Exchange a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Controls Engineer at a construction company with 11-50 employees
Real User
Nov 12, 2020
Easy to set up but doesn't work very well on a virtual machine
Pros and Cons
  • "It is easy to set up."
  • "It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers."

What is our primary use case?

We use it just for email. 

What is most valuable?

It is easy to set up.

What needs improvement?

It doesn't work very well on a virtual machine. We had to move it around. There are also issues when you try to move it between computers.

For how long have I used the solution?

I have been using Microsoft Exchange for around ten years.

What do I think about the stability of the solution?

Its stability is not so great. We can't move mailboxes because of a corrupt file or random issues, which causes headaches.

What do I think about the scalability of the solution?

We didn't have any need to scale it. We have got the same number of people in our company. We have 20 users at the moment. They are accountants and engineers at the job sites.

How are customer service and technical support?

We don't really use them. We use a local IT company for any major issue.

Which solution did I use previously and why did I switch?

We've had the same solution for a long time. 

How was the initial setup?

The setup program is straightforward, but there are hiccups when you try to move it between computers. You come across different issues.

What's my experience with pricing, setup cost, and licensing?

Its price is okay.

What other advice do I have?

I would rate Microsoft Exchange a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1421277 - PeerSpot reviewer
IT Infrastructure Engineer at a retailer with 1,001-5,000 employees
Real User
Sep 28, 2020
Good technical support, simple to set up, and easy to scale
Pros and Cons
  • "The initial setup is very simple."
  • "In the version we have, I would like to see better communication between the end device and the Exchange server."

What is our primary use case?

Our primary use is for email and communication. We also implement this product for our customers.

What needs improvement?

In the version we have, I would like to see better communication between the end device and the Exchange server.

For how long have I used the solution?

We have been using Microsoft Exchange for the last 15 years.

What do I think about the stability of the solution?

We use Exchange on a daily basis and most of the time, it is stable.

What do I think about the scalability of the solution?

Exchange is very easy to scale and we have approximately 1,000 users.

How are customer service and technical support?

If we have an issue where a support ticket is escalated to level three then we will contact the vendor. The technical support is good and we haven't had any issues.

Which solution did I use previously and why did I switch?

I have not personally worked with other similar solutions.

How was the initial setup?

The initial setup is very simple.

What about the implementation team?

We are a partner and deploy this product on our own. There is four or five staff who are system administrators.

We provide level one and level two technical support for our customers.

What's my experience with pricing, setup cost, and licensing?

With respect to pricing, this product is somewhere in the middle. Everything is included in the standard licensing fees.

What other advice do I have?

This is a good product but our version is reaching end-of-life. I would recommend using the most recent version of Exchange.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.