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SehrishTahir - PeerSpot reviewer
Account Manager at Jaffer Business Systems
Real User
Apr 27, 2023
Easy to use, reliable, and scales well
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is its ease of use."
  • "It is important to have the updated version for scalability."

What is most valuable?

The most valuable feature of Microsoft Exchange is its ease of use.

What needs improvement?

It is important to have the updated version for scalability.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

Buyer's Guide
Microsoft Exchange
June 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability of Microsoft Exchange is good.

How are customer service and support?

There is not a lot of support needed from the vendor. We can provide the training for the customers.

How was the initial setup?

The solution can be complex depending on the environment. Additionally, it depends on the other solutions or authentication needed.

The time it takes to deploy Microsoft Exchange depends on the customer's environment. However, with a consultant, it can be done in a reasonable timeframe.

The steps that are taken for the implementations depend if we have to do any duplication or if it is a new installation. If it is a new installation it is easy.

What about the implementation team?

A minimum of three technical staff is needed for the implementation of Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve.

What other advice do I have?

I rate Microsoft Exchange a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1609620 - PeerSpot reviewer
Avanade Global Managed Security Services (MSS), Cyber Defense & Growth Markets Security at a tech vendor with 10,001+ employees
MSP
Jul 17, 2022
Stable operations and useful collaboration tools
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is the collaboration tools."
  • "Microsoft Exchange could improve security. They can elevate a lot of security features."

What is our primary use case?

I use Microsoft Exchange for professional emails, and the collaboration tools, such as Teams, and SharePoint.  

What is most valuable?

The most valuable feature of Microsoft Exchange is the collaboration tools.

What needs improvement?

Microsoft Exchange could improve security. They can elevate a lot of security features.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

How are customer service and support?

I have not used the support.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
June 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Boris Kaluža - PeerSpot reviewer
global admin at Enter++
Real User
Top 5Leaderboard
Jun 3, 2022
Reliable, old-fashioned communication for non-cloud users
Pros and Cons
  • "Microsoft Exchange's most valuable feature is that it's old-fashioned communication, meaning it's good for people who aren't able to work comfortably in a cloud environment."
  • "Sometimes we don't get support quickly enough - for example, if there's some global hacker attack, we don't get served as quickly. The skills of the technical staff can also vary, and Microsoft could perhaps improve their training."

What is our primary use case?

I primarily use Microsoft Exchange as a messaging platform.

What is most valuable?

Microsoft Exchange's most valuable feature is that it's old-fashioned communication, meaning it's good for people who aren't able to work comfortably in a cloud environment.

For how long have I used the solution?

I've been using Microsoft Exchange since 1996.

What do I think about the stability of the solution?

Microsoft Exchange is very stable - I'm very satisfied with its availability and reliability.

What do I think about the scalability of the solution?

Microsoft Exchange's scalability is very good, with load balancing and failover switching features.

How are customer service and support?

We use Microsoft Premier Support and are very satisfied with it. However, sometimes we don't get support quickly enough - for example, if there's some global hacker attack, we don't get served as quickly. The skills of the technical staff can also vary, and Microsoft could perhaps improve their training.

How was the initial setup?

The initial setup is really straightforward so long as you meet all the prerequisites. However, in some scenarios, you only have selected privileges and limited control over parts of the installation, which means you may have to ask Microsoft for help if something goes wrong. 

What's my experience with pricing, setup cost, and licensing?

Microsoft's licensing structure is too complex, but its prices are affordable, though not cheap.

What other advice do I have?

I would rate Microsoft Exchange as ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1240131 - PeerSpot reviewer
System Administrator at a healthcare company with 11-50 employees
Real User
May 29, 2022
It is now better at balancing the load on the backend, but its administration is too cumbersome
Pros and Cons
  • "The latest versions have gotten much better about balancing the load on the backend."
  • "Currently, its administration is too cumbersome. It's unwieldy. It's slow. It consumes too many resources. Configuration needs to be much more streamlined and administratively automated."

What is our primary use case?

I use it for email, contacts, and calendar.

What is most valuable?

The latest versions have gotten much better about balancing the load on the backend.

What needs improvement?

Currently, its administration is too cumbersome. It's unwieldy. It's slow. It consumes too many resources. Configuration needs to be much more streamlined and administratively automated.

In terms of additional features, on the administration side, I would like them to incorporate a security console to focus on all of the security aspects in one place.

For how long have I used the solution?

It has been in use for 10 to 15 years.

What other advice do I have?

I would rate it a six out of ten. It's very cumbersome. It's not lean by any means.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1415778 - PeerSpot reviewer
Associate Software Engineer at a tech vendor with 10,001+ employees
Real User
May 17, 2022
User-friendly, reliable and ever-evolving
Pros and Cons
  • "The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving."
  • "An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window."

What is our primary use case?

I mainly use Exchange for exchanging emails.

What is most valuable?

The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving.

What needs improvement?

An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window.

For how long have I used the solution?

I've been using this solution for a few years.

What do I think about the stability of the solution?

Exchange is stable.

What other advice do I have?

I would recommend Exchange to those considering using it, and I'd rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1550088 - PeerSpot reviewer
IT Engineer at a transportation company with 51-200 employees
Real User
Apr 28, 2022
Is user friendly and fairly stable
Pros and Cons
  • "It is user friendly."
  • "The management of .pst files and archiving need improvement."

What is most valuable?

It is user friendly.

What needs improvement?

The management of .pst files and archiving need improvement.

Because there are so many threats these days, better encryption and security would be good as well.

For how long have I used the solution?

I've been working for around nine years with Microsoft Exchange.

What do I think about the stability of the solution?

Sometimes, it's not that stable, but it is good for the most part.

What other advice do I have?

I would advise you to do the training and then use Microsoft Exchange.

If I had to rate this solution on a scale from one to ten, I would rate it at eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Muhammad Shoaib Bhatti - PeerSpot reviewer
CoFounder/CTO at Hybrid Tech
Reseller
Top 20
Apr 3, 2022
Good logistics and very user friendly
Pros and Cons
  • "I like the logistics and Microsoft protocol of reaching Outlook anywhere; it's a user-friendly product."
  • "Load balancing is lacking."

What is our primary use case?

I'm the CDO and we are resellers of Microsoft Exchange. 

What is most valuable?

I like the logistics and Microsoft protocol of reaching Outlook anywhere. It's a user-friendly product.

What needs improvement?

Load balancing is lacking. If you need to use it, it requires preparation of the Windows IIS services for load balancing. 

For how long have I used the solution?

I've been working with this solution for close to five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

You can add multiple lots and expand the solution so it is very scalable.

How was the initial setup?

It depends on the customer's architecture but in general, the setup is quite straightforward. 

What's my experience with pricing, setup cost, and licensing?

There are multiple competitors in the market and I think the price is a little bit high but it has many benefits. 

What other advice do I have?

We've just stopped providing advice for on-premise products because customers are moving to cloud-based products which saves a lot of preparation time. 

That said, I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1310328 - PeerSpot reviewer
Head of Channel Middle East & India at a computer software company with 1,001-5,000 employees
Real User
Mar 18, 2022
Highly performance, reliable, and broad file-sharing capabilities
Pros and Cons
  • "The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities."
  • "I would highly recommend this solution to others and this is because of its stability, scalability, and reasonable pricing."
  • "Nothing is perfect, that's why I am giving Microsoft Exchange a nine."

What is our primary use case?

We have our own data center and infrastructure that we have Microsoft Exchange running. We use it mainly for email and file sharing.

What is most valuable?

The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 20 years.

What do I think about the stability of the solution?

Microsoft Exchange has little downtime, it is a solid platform. The performance is great.

What do I think about the scalability of the solution?

Microsoft Exchange is highly scalable.

How are customer service and support?

We have rarely needed to contact the support. However, when we did contact them through email they were responsive.

How was the initial setup?

The initial implementation of Microsoft Exchange is simple.

What about the implementation team?

The implementation of Microsoft Exchange is done on the server end, we have our IT department who takes care of it.

The solution is low maintenance, you only need to upgrade when needed.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange is reasonable.

What other advice do I have?

I would highly recommend this solution to others and this is because of its stability, scalability, and reasonable pricing.

I rate Microsoft Exchange a nine out of ten.

Nothing is perfect, that's why I am giving Microsoft Exchange a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at KRsolns LTD
Real User
Jan 28, 2022
Good support, performs well, and is easy to install
Pros and Cons
  • "Our customers are satisfied with the features included in Microsoft Exchange."
  • "There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me."

What is our primary use case?

Microsoft Exchange is used for emailing groups, subscription-based similar to Online Exchange you can work on emails anywhere at any time. Used for groups, global address books, and global calendars.

What is most valuable?

Our customers are satisfied with the features included in Microsoft Exchange.

What needs improvement?

The only and main issue I had was when we had to verify the domain on the tenant.

There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me.

For how long have I used the solution?

I have been working with Microsoft Exchange for more than ten years.

It is deployed both on-premise and on the cloud.

What do I think about the stability of the solution?

I have not had any complaints regarding the stability of Microsoft Exchange.

What do I think about the scalability of the solution?

Microsoft Exchange is a scalable solution.

I have 10 clients with approximately 200 licenses.

How are customer service and support?

The Microsoft employees in Mauritius are friends, and they assist us whenever help is required.

How was the initial setup?

The installation is very easy.

I have myself and two others to maintain and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid monthly.

What other advice do I have?

We plan to move everyone to Microsoft Exchange Online.

Everyone, in my opinion, is going for the Online Exchange, and I don't see any other option for myself.

I would rate Microsoft Exchange a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1426074 - PeerSpot reviewer
System architect at a computer software company with 201-500 employees
Real User
Jan 17, 2022
Flexible messaging server with longstanding reputation for stability
Pros and Cons
  • "Exchange is very scalable, it's one of the most important things about this software."
  • "An area for improvement would be the convenience of working with Azure services from Exchange on-premise installations."
  • "We've had some issues getting responses from Microsoft support lately, as they seem not to be very interested in the Russian region nowadays."

What is our primary use case?

My main use case is corporate messaging.

What is most valuable?

The most important things are its long reputation of stability and that it has a lot of options for corporate staff.

What needs improvement?

An area for improvement would be the convenience of working with Azure services from Exchange on-premise installations.

For how long have I used the solution?

I've been using this solution for at least 15 years.

What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

Exchange is very scalable, it's one of the most important things about this software.

How are customer service and support?

We've had some issues getting responses from Microsoft support lately, as they seem not to be very interested in the Russian region nowadays.

How was the initial setup?

Exchange isn't a very hard solution to implement, though the infrastructure can require some changes in advance. Deployment can take anywhere from a few months to a few years, depending on the size of the customer and the project.

What's my experience with pricing, setup cost, and licensing?

Exchange is better for medium to large businesses because it can be quite costly for SMB, which may not need all the options the product provides. Customers may also need to buy additional client licenses depending on the options they require.

What other advice do I have?

I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.