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Md. Shirajur Rahman Akash - PeerSpot reviewer
Branch Manager at Shakti Foundation
Real User
Top 10
A user-friendly product that is easy to manage and configure
Pros and Cons
  • "Microsoft Exchange is a user-friendly product that is easy to manage and configure."
  • "Some users encounter stability issues. I connect with the support team through my local partner, which takes time."

What is most valuable?

Microsoft Exchange is a user-friendly product that is easy to manage and configure. 

What needs improvement?

Some users encounter stability issues. I connect with the support team through my local partner, which takes time. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I rate the product's stability a seven out of ten. 

Buyer's Guide
Microsoft Exchange
September 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I rate Microsoft Exchange's scalability a nine out of ten. My company has around 4000 users. 

How was the initial setup?

The tool's deployment is simple. 

What's my experience with pricing, setup cost, and licensing?

I rate Microsoft Exchange's pricing a six out of ten. 

What other advice do I have?

I rate the tool a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Benjamin Mpolokoso - PeerSpot reviewer
Manager ICT at NJIT
Real User
An affordable and stable solution that helps users access their company emails outside the organization
Pros and Cons
  • "The product works very well."
  • "The default storage capacity is too small."

What is our primary use case?

We use the solution for email, calendar, and integration into Zoom.

What is most valuable?

The product works very well. Being able to access email outside the organization is a very good feature. It is very easy to set up.

What needs improvement?

The default storage capacity is too small. Though the mailbox size is one terabyte on the cloud, the default mailbox size can be increased for on-premise products.

For how long have I used the solution?

I have been using the solution for ten years.

What do I think about the stability of the solution?

The tool is very stable. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

The tool is very scalable. It is easy to add additional servers and users. I rate the scalability a nine out of ten. It is very difficult to migrate the server. If a primary Exchange server needs to be moved, it is not very easy. The service has to be shut down completely before it can be moved.

If there were a way to move it in real-time while email is still running, I would give it a ten. However, at the moment, we have to shut down the server and migrate or scale it to bigger capacity servers or the cloud. About 100 people in my organization are using the product. It is extensively used in my organization. As the organization grows, we will increase the usage.

Which solution did I use previously and why did I switch?

I have used a webmail service that comes with Plesk for Linux servers.

How was the initial setup?

The initial setup is moderately easy. It is neither easy nor difficult. It does require Active Directory to be set up properly. Setting it up is not difficult. It takes two days to set up an Exchange server.

What about the implementation team?

We deployed the solution in-house. We need a manager, a systems engineer, and two developers to deploy the solution.

What was our ROI?

We have seen very good returns on investment. The solution is almost free. We just worry about Microsoft 365 licenses, and then Microsoft handles the deployment in the cloud. Once we set up the cloud domain, the cost is almost zero.

What's my experience with pricing, setup cost, and licensing?

The licensing is integrated with Microsoft 365. Licensing is becoming easier. We can get Exchange in the cloud along with the Microsoft 365 license. We don't have to worry so much about Exchange licenses in the future. It would be deployed in the cloud.

What other advice do I have?

The tool is very stable and easy to set up. However, we need Microsoft-certified engineers to manage it. Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
September 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Mikaeil Beigpour - PeerSpot reviewer
Networks Administrator at Saipa
Real User
Good speed and very user-friendly observations
Pros and Cons
  • "The search tools are good."
  • "The solution could be more secure."

What is our primary use case?

Our company uses the solution to manage emails and accounts. 

What is most valuable?

The solution's speed is good. 

The search tools are good. 

Observations are very user friendly. 

What needs improvement?

The solution could be more secure. 

For how long have I used the solution?

I have been using the solution for ten years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The setup is easy. 

What other advice do I have?

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Emil Heinemann - PeerSpot reviewer
IT Manager at Cerberus IT Solutions
Real User
Top 20
Works well, offers easy access, and has helpful support
Pros and Cons
  • "It is stable."
  • "The only thing that could be improved is the pricing."

What is our primary use case?

We primarily use the solution for e-mail. That's pretty much what Exchange is built for, and it's very good at what it's built for. 

What is most valuable?

If you want to have an email system that works quite well and that allows you to be able to give easy access to everything from emails to checking calendars, that's basically 365.

It is stable. 

It can scale. 

Technical support is largely helpful.

What needs improvement?

The only thing that could be improved is the pricing. They could make it more competitive. The price is a lot. That said, the product works, which means you're kind of caught between two realities. You want to pay for something that works. You just don't want to pay too much. If they could get it to be more affordable, then they will have a greater uptake in users. All the people that are using G Suite, the free version, would likely actually move over to 365.

For how long have I used the solution?

I've been using the solution for over 15 years. 

What do I think about the stability of the solution?

This is a very stable product. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable, and the performance is good.

What do I think about the scalability of the solution?

I'm happy with the scalability. 

We have about ten people using the solution in our company; however, our customers that we support number in the thousands. 

If we do get additional people, we will increase usage. 

How are customer service and support?

I've used Microsoft tech support quite a bit across various applications that they have available. Technical support is not bad. Once or twice you get a unique issue that's going to be difficult until you find someone that knows absolutely everything. However, for the most part, technical support is okay. It could be far worse.

How was the initial setup?

The setups vary in level of difficulty. I've worked with both simple and complex setups. 

I'm not sure exactly how long it takes to deploy. The time would depend on the size of the implementation. 

What about the implementation team?

I can handle the initial setup myself. 

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive. 

We can do monthly payments if we like; however, usually, we do a yearly subscription. 

What other advice do I have?

We've used on-premises and cloud deployments. In on-premises, we're likely one version behind. On the cloud, we are using the latest version.

I'd recommend the solution to others. Whenever, for example, I find someone using Google, I move them over to Exchange. 

I would rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hardware Infrastructure Engineer at Newtech Technology
Real User
Top 20
Service improves convenience but needs faster reopening times

What is our primary use case?

Email exchange is part of our operations. As a customer, I use email for communication.

What is most valuable?

Integration is crucial for data storing. Web data is handled effectively, and it's quite convenient.

What needs improvement?

Microsoft Exchange is a little bit difficult. The challenge lies in the cloud implementation.

For how long have I used the solution?

We have been using this system for almost more than five years.

What do I think about the stability of the solution?

The system is stable.

Which solution did I use previously and why did I switch?

We don't currently use a similar service platform as we developed our own system.

What was our ROI?

When discussing price, we usually inquire about ROI. While Microsoft Exchange is expensive, we see some return on investment.

What other advice do I have?

At this moment, we have not explored additional features. We do not utilize a shared calendar. I focus on scheduling, and we seldom use the shared calendar but share files instead. The system performance is quite satisfactory. I can provide a referral. On a scale of 1-10, I rate Microsoft Exchange a 6.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Partner Account Manager at Siav
Real User
Top 5Leaderboard
Facilitates agenda sharing, and integrates very well with Dynamics
Pros and Cons
  • "The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange."
  • "Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself."

What is our primary use case?

I use Microsoft Exchange for mailing, managing agendas, sharing contacts, and accessing the company directory. It integrates with Dynamics and project management tools to facilitate sharing information, appointments, and agendas.

What is most valuable?

The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange. It facilitates agenda sharing, and integrates very well with Dynamics, allowing seamless sharing of contacts and company directories. 

As a user, I find it easy to use, with digital signature and certificates being straightforward. It also automatically updates, which is very convenient.

What needs improvement?

Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself.

For how long have I used the solution?

I have been using Exchange for ten years.

What do I think about the stability of the solution?

From my perspective, as a user, it is stable and reliable.

What do I think about the scalability of the solution?

In the past, when I was a technician, we experienced scalability problems with older products, however, I don't think today's products have that kind of problem.

How are customer service and support?

I don't have direct access to Microsoft support. We have internal IT support that provides assistance.

Which solution did I use previously and why did I switch?

At my previous company, we used Exchange as well.

How was the initial setup?

I found Exchange already installed on my PC. It's a simple link, and I got access through the web.

Which other solutions did I evaluate?

We use GitHub and various other tools, however, primarily Exchange.

What other advice do I have?

I'm quite satisfied with the solution and the automation it offers. It is easy for me to understand and is quite stable.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2126463 - PeerSpot reviewer
Consultant at a consultancy with 11-50 employees
Real User
Top 20
Needs to offer better support services but is beneficial for managing emails
Pros and Cons
  • "The tool's most valuable feature is associated with the fact that it stands out for being beneficial for managing emails."
  • "At the end of the day, the biggest area for improvement is having better and more knowledgeable support technicians."

What is our primary use case?

I use the solution in my company because it is an email system, and it can be hard to get by without one. I also use the tool for different companies and offer support for it. As a consultant, I support it for many different organizations. I use the tool across a whole bunch of different industries, so there are too many to name.

What is most valuable?

The tool's most valuable feature is associated with the fact that it stands out for being beneficial for managing emails.

What needs improvement?

At the end of the day, the biggest area for improvement is having better and more knowledgeable support technicians. Anytime I have to call in with issues about Microsoft Exchange, I know more about it than the consultants or some other people to whom Microsoft pays to offer support for the product.

For how long have I used the solution?

I have experience with Microsoft Exchange since it came into existence. I used to work at Microsoft, so I have been familiar with Microsoft Exchange when it was Microsoft BPOS. My company has a partnership with Microsoft.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

I am a small business person, so the tool's scalability is just fine.

The tool is meant for small businesses.

How are customer service and support?

I rate the technical support a zero out of ten.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

I don't see any differences between Microsoft Exchange and some other email applications I have used. Microsoft Exchange is just a tool. The biggest I see in Microsoft Exchange is that it is much easier to access it through multiple platforms.

What was our ROI?

There is no ROI from the use of the tool in my company. It is a required piece of tool for business. I can have a functionality-related discussion about the tool that I need to run the business. The tool's ROI discussion is kind of moot for me.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is fine. There are not many options out there, so it is not fair to rate the tool's pricing on a scale of one to ten. I do think the tool offers value for money.

What other advice do I have?

The security and compliance features impacted our organization to a minimal extent because we use third-party products for most of such stuff.

Speaking about the tool's integration capabilities with other software, I would say that they vary a lot, so some things are good, while some areas are challenging.

I utilize the mobile access features of the tool all the time.

Speaking about the tool's productivity, I would say it is the number one email platform in the world. The product works just fine. It does what I need it to do. The only time I get frustrated is when it breaks down or doesn't do things the way it is supposed to and when the support people are unable to assist me.

As I support Microsoft Exchange for many people, I can recommend it to others.

When the tool is working just fine, it is a great product. When it breaks and I cannot get it working the way it is supposed to, it is bad.

I rate the tool a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Security Manager at Yarix S.r.l.
Real User
Provides seamless integration with other Microsoft products and good graphical interface
Pros and Cons
  • "I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel."
  • "I would like to see the search capability of the Outlook client improved"

What is our primary use case?

The main use cases are sending and receiving emails, managing calendars, scheduling meetings, and integrating with Microsoft Teams.

What is most valuable?

I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel. 

Additionally, I appreciate its seamless integration with other Microsoft solutions like Teams and To-Do.

What needs improvement?

I would like to see the search capability of the Outlook client improved. I would like to be able to search emails by date, sender, recipient, or attachment.

For how long have I used the solution?

I have been using this solution for more the ten years. We use the latest version. It's the cloud version of the Microsoft 365 solution that includes the Exchange Server. So, we use the latest solution provided by Microsoft in their cloud environment.

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

It is quite scalable when it comes to Microsoft products. I would rate the scalability a ten out of ten. 

We all use this solution in our organization. 

How are customer service and support?

We have often contacted customer service and support. It's a widely used product around the world. We often turn to community resources. When we are not able to solve a problem we contact our system integrator.  

Which solution did I use previously and why did I switch?

We switched to Microsoft because Exchange is the most integrated with other Microsoft products.

How was the initial setup?

If you're using Microsoft 365, it's very easy to setup since Microsoft manages most of it. You simply configure your clients to connect to the Microsoft server using your credentials. 

For on-premises solutions, it's a bit more complex as you need to set up and configure servers. You also have to manage roles and permissions, which is not required for the cloud solution.

The setup time can vary. For a small environment, it can take a day or less, especially if you're using a cloud solution like Microsoft 365. However, for larger deployments, there's additional work involved in configuring and optimizing the system.

Many users prefer Microsoft 365 as a cloud solution, which is easy to set up. However, there are still users who opt for on-premises solutions, which require more setup and management. Some are transitioning from on-premises to the cloud for better flexibility and management.

What about the implementation team?

We require a few people for the maintenance of the solution. It's easy to manage. We have one dedicated technician.

What's my experience with pricing, setup cost, and licensing?

For the cloud version, we have to pay. On-premises versions include some licensing, like Office 365 packages. There are variations.

The pricing is reasonable. It's not too expensive. It's comparable to Google, but Google offers fewer features.

Which other solutions did I evaluate?

We considered Linux-based products and Google products. 

What other advice do I have?

Overall, I would rate the solution a ten out of ten. 

I surely recommend Exchange. The recommendation is to manage the change process correctly, such as the access system, MFA, password change policy, and complex passwords. You should also use Microsoft's email anti-malware solution to resolve issues and avoid phishing campaigns. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.