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reviewer2301996 - PeerSpot reviewer
IT Manager at a tech services company with 11-50 employees
Real User
Top 20
Aug 28, 2024
Stable, and it just works
Pros and Cons
  • "It's very well integrated with OneDrive and Teams Calendar."
  • "More AI features would be good."

What is our primary use case?

I just use it for email.

How has it helped my organization?

The security and compliance features have impacted our organization. We use multifactor authentication with mobile authentication for the first use on any PC or device. We also have a feature that requires re-authentication if you haven't logged in for a certain amount of time.

It's very well integrated with OneDrive and Teams Calendar. We are using Microsoft 365, so the integration is very good.

Until now, I think integration with the Copilot AI would be good. 

What is most valuable?

I like its reliability. It's very stable, and it just works.

The events and meetings feature are the most beneficial for managing communications.

It is synchronized automatically with our organization's calendar, and everyone is aware of the event or meeting. We can meet in person or through Microsoft Teams.

What needs improvement?

More AI features would be good. For example, maybe AI could suggest sentences or enhancements to paragraphs while writing an email.

So, the CoPilot integrations could be further improved. 

Buyer's Guide
Microsoft Exchange
January 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

For how long have I used the solution?

I have been using it for about ten years now.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. Scalability is one of the powerful features of all Microsoft products.

There are about 700 users in our organization who use Exchange.

Which solution did I use previously and why did I switch?

I used Mail Enable. The integration with the calendar. The other solution was a little bit hard.

How was the initial setup?

The initial setup was straightforward. The setup us not complex than it needs to be. It works smoothly.

I work with the on-premises version of Exchange. It is deployed across multiple locations.

What about the implementation team?

The deployment and maintenance part is covered by another team.

What other advice do I have?

Overall, I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at a tech services company with 201-500 employees
Real User
May 2, 2023
Enables effective email communication between the users and the clients
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is its communication capabilities."
  • "Microsoft Exchange's customer support could be faster and more knowledgeable."

What is our primary use case?

We mainly use Microsoft Exchange for email communication between the users and the clients and for some other capabilities.

What is most valuable?

The most valuable feature of Microsoft Exchange is its communication capabilities. It also works really fine performance and stability-wise.

What needs improvement?

Microsoft Exchange's customer support could be faster and more knowledgeable. Also, the solution has some bugs.

For how long have I used the solution?

I have been using Microsoft Exchange for three years.

What do I think about the stability of the solution?

I rate Microsoft Exchange a nine out of ten for stability. The stability of Microsoft Exchange could be better.

What do I think about the scalability of the solution?

I rate Microsoft Exchange a ten out of ten for scalability. Approximately 2,000 users are using Microsoft Exchange in our company.

How are customer service and support?

Sometimes our problems are not solved because Microsoft Exchange's customer support doesn't give the right answers.

How was the initial setup?

We needed two people for the deployment and maintenance of Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

Users have to pay a yearly licensing cost for Microsoft Exchange. I rate Microsoft Exchange a four out of ten for pricing because it is quite cheap, and many companies use the solution.

What other advice do I have?

Microsoft Exchange is a good and useful solution that users can use without any problem for smaller or larger companies.

Overall, I rate Microsoft Exchange a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
January 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at a tech services company with 201-500 employees
Real User
Apr 30, 2023
A scalable and affordable solution that enables efficient communication
Pros and Cons
  • "Communication is the most valuable feature of the solution."
  • "The support needs to be more knowledgeable."

What is our primary use case?

I use the product to send emails and communicate with users and clients.

What is most valuable?

Communication is the most valuable feature of the solution. It's a good solution. We can use it without any problem. It's useful for every company, whether small or large.

What needs improvement?

The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution’s stability is fine. We face some bugs sometimes. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability is fine. In our organization, 1000 employees use the solution.

What about the implementation team?

We need two technical people, two managers, and seven first-level support employees to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license fee for the solution. The product is quite cheap.

What other advice do I have?

Overall, I rate the solution a ten on ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SehrishTahir - PeerSpot reviewer
Account Manager at a tech services company with 201-500 employees
Real User
Apr 27, 2023
Easy to use, reliable, and scales well
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is its ease of use."
  • "It is important to have the updated version for scalability."

What is most valuable?

The most valuable feature of Microsoft Exchange is its ease of use.

What needs improvement?

It is important to have the updated version for scalability.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability of Microsoft Exchange is good.

How are customer service and support?

There is not a lot of support needed from the vendor. We can provide the training for the customers.

How was the initial setup?

The solution can be complex depending on the environment. Additionally, it depends on the other solutions or authentication needed.

The time it takes to deploy Microsoft Exchange depends on the customer's environment. However, with a consultant, it can be done in a reasonable timeframe.

The steps that are taken for the implementations depend if we have to do any duplication or if it is a new installation. If it is a new installation it is easy.

What about the implementation team?

A minimum of three technical staff is needed for the implementation of Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve.

What other advice do I have?

I rate Microsoft Exchange a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1609620 - PeerSpot reviewer
Avanade Global Managed Security Services (MSS), Cyber Defense & Growth Markets Security at a tech vendor with 10,001+ employees
MSP
Jul 17, 2022
Stable operations and useful collaboration tools
Pros and Cons
  • "The most valuable feature of Microsoft Exchange is the collaboration tools."
  • "Microsoft Exchange could improve security. They can elevate a lot of security features."

What is our primary use case?

I use Microsoft Exchange for professional emails, and the collaboration tools, such as Teams, and SharePoint.  

What is most valuable?

The most valuable feature of Microsoft Exchange is the collaboration tools.

What needs improvement?

Microsoft Exchange could improve security. They can elevate a lot of security features.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 10 years.

What do I think about the stability of the solution?

Microsoft Exchange is stable.

How are customer service and support?

I have not used the support.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1550088 - PeerSpot reviewer
IT Engineer at a transportation company with 51-200 employees
Real User
Apr 28, 2022
Is user friendly and fairly stable
Pros and Cons
  • "It is user friendly."
  • "The management of .pst files and archiving need improvement."

What is most valuable?

It is user friendly.

What needs improvement?

The management of .pst files and archiving need improvement.

Because there are so many threats these days, better encryption and security would be good as well.

For how long have I used the solution?

I've been working for around nine years with Microsoft Exchange.

What do I think about the stability of the solution?

Sometimes, it's not that stable, but it is good for the most part.

What other advice do I have?

I would advise you to do the training and then use Microsoft Exchange.

If I had to rate this solution on a scale from one to ten, I would rate it at eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1310328 - PeerSpot reviewer
Head of Channel Middle East & India at a computer software company with 1,001-5,000 employees
Real User
Mar 18, 2022
Highly performance, reliable, and broad file-sharing capabilities
Pros and Cons
  • "The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities."
  • "Nothing is perfect, that's why I am giving Microsoft Exchange a nine."

What is our primary use case?

We have our own data center and infrastructure that we have Microsoft Exchange running. We use it mainly for email and file sharing.

What is most valuable?

The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 20 years.

What do I think about the stability of the solution?

Microsoft Exchange has little downtime, it is a solid platform. The performance is great.

What do I think about the scalability of the solution?

Microsoft Exchange is highly scalable.

How are customer service and support?

We have rarely needed to contact the support. However, when we did contact them through email they were responsive.

How was the initial setup?

The initial implementation of Microsoft Exchange is simple.

What about the implementation team?

The implementation of Microsoft Exchange is done on the server end, we have our IT department who takes care of it.

The solution is low maintenance, you only need to upgrade when needed.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange is reasonable.

What other advice do I have?

I would highly recommend this solution to others and this is because of its stability, scalability, and reasonable pricing.

I rate Microsoft Exchange a nine out of ten.

Nothing is perfect, that's why I am giving Microsoft Exchange a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.