The most valuable feature of Microsoft Exchange is its ease of use.
Account Manager at Jaffer Business Systems
Easy to use, reliable, and scales well
Pros and Cons
- "The most valuable feature of Microsoft Exchange is its ease of use."
- "It is important to have the updated version for scalability."
What is most valuable?
What needs improvement?
It is important to have the updated version for scalability.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
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Microsoft Exchange
September 2025

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What do I think about the scalability of the solution?
The scalability of Microsoft Exchange is good.
How are customer service and support?
There is not a lot of support needed from the vendor. We can provide the training for the customers.
How was the initial setup?
The solution can be complex depending on the environment. Additionally, it depends on the other solutions or authentication needed.
The time it takes to deploy Microsoft Exchange depends on the customer's environment. However, with a consultant, it can be done in a reasonable timeframe.
The steps that are taken for the implementations depend if we have to do any duplication or if it is a new installation. If it is a new installation it is easy.
What about the implementation team?
A minimum of three technical staff is needed for the implementation of Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve.
What other advice do I have?
I rate Microsoft Exchange a ten out of ten.
Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.

Avanade Global Managed Security Services (MSS), Cyber Defense & Growth Markets Security at a tech vendor with 10,001+ employees
Stable operations and useful collaboration tools
Pros and Cons
- "The most valuable feature of Microsoft Exchange is the collaboration tools."
- "Microsoft Exchange could improve security. They can elevate a lot of security features."
What is our primary use case?
I use Microsoft Exchange for professional emails, and the collaboration tools, such as Teams, and SharePoint.
What is most valuable?
The most valuable feature of Microsoft Exchange is the collaboration tools.
What needs improvement?
Microsoft Exchange could improve security. They can elevate a lot of security features.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
How are customer service and support?
I have not used the support.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
September 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
IT Engineer at a transportation company with 51-200 employees
Is user friendly and fairly stable
Pros and Cons
- "It is user friendly."
- "The management of .pst files and archiving need improvement."
What is most valuable?
It is user friendly.
What needs improvement?
The management of .pst files and archiving need improvement.
Because there are so many threats these days, better encryption and security would be good as well.
For how long have I used the solution?
I've been working for around nine years with Microsoft Exchange.
What do I think about the stability of the solution?
Sometimes, it's not that stable, but it is good for the most part.
What other advice do I have?
I would advise you to do the training and then use Microsoft Exchange.
If I had to rate this solution on a scale from one to ten, I would rate it at eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Channel Middle East & India at a computer software company with 1,001-5,000 employees
Highly performance, reliable, and broad file-sharing capabilities
Pros and Cons
- "The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities."
- "Nothing is perfect, that's why I am giving Microsoft Exchange a nine."
What is our primary use case?
We have our own data center and infrastructure that we have Microsoft Exchange running. We use it mainly for email and file sharing.
What is most valuable?
The most valuable features of Microsoft Exchange are it is always online and has broad email and file-sharing capabilities.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 20 years.
What do I think about the stability of the solution?
Microsoft Exchange has little downtime, it is a solid platform. The performance is great.
What do I think about the scalability of the solution?
Microsoft Exchange is highly scalable.
How are customer service and support?
We have rarely needed to contact the support. However, when we did contact them through email they were responsive.
How was the initial setup?
The initial implementation of Microsoft Exchange is simple.
What about the implementation team?
The implementation of Microsoft Exchange is done on the server end, we have our IT department who takes care of it.
The solution is low maintenance, you only need to upgrade when needed.
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange is reasonable.
What other advice do I have?
I would highly recommend this solution to others and this is because of its stability, scalability, and reasonable pricing.
I rate Microsoft Exchange a nine out of ten.
Nothing is perfect, that's why I am giving Microsoft Exchange a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of technology alliances at a tech services company with 201-500 employees
Has all the calibration features you need
Pros and Cons
- "Exchange has helped us with encryption."
- "One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down."
What is our primary use case?
My primary use case is for migrations, setting up hybrid identities, and integrating with other systems, for example, SharePoint.
How has it helped my organization?
Exchange has helped us with encryption.
What is most valuable?
Exchange has all the calibration features you need.
What needs improvement?
One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down.
For how long have I used the solution?
I've been using this solution for fifteen to sixteen years.
What do I think about the stability of the solution?
This product is stable.
What do I think about the scalability of the solution?
Exchange is scalable.
What other advice do I have?
I would give this solution a rating of nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Director at a tech services company with 1-10 employees
Highly scalable, reliable, reasonably priced, and has good support
Pros and Cons
- "Support is very good."
- "If it was the same product, and slightly cheaper, that would be amazing."
What is our primary use case?
Microsoft Exchange is an email platform.
What is most valuable?
I am quite happy with this solution.
What needs improvement?
While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.
For how long have I used the solution?
I have been working with Microsoft Exchange for 15 years.
Historically, this solution was on-premises, and now it is cloud-based.
What do I think about the stability of the solution?
We have no issues with the stability of Microsoft Exchange.
What do I think about the scalability of the solution?
This is a highly scalable email platform.
We support 15,000 end-users for many different companies.
How are customer service and support?
Support is very good.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange is a very well-priced solution.
Depending on their use case, they can purchase a variety of licenses.
What other advice do I have?
I would definitely recommend this solution.
I would rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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