Microsoft Exchange is used for emailing groups, subscription-based similar to Online Exchange you can work on emails anywhere at any time. Used for groups, global address books, and global calendars.
Managing Director at a tech services company with 201-500 employees
Good support, performs well, and is easy to install
Pros and Cons
- "Our customers are satisfied with the features included in Microsoft Exchange."
- "There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me."
What is our primary use case?
What is most valuable?
Our customers are satisfied with the features included in Microsoft Exchange.
What needs improvement?
The only and main issue I had was when we had to verify the domain on the tenant.
There are issues when you add your domain to Microsoft Tenant, and you try to create that. Which is a problem for me.
For how long have I used the solution?
I have been working with Microsoft Exchange for more than ten years.
It is deployed both on-premise and on the cloud.
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Microsoft Exchange
January 2026
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What do I think about the stability of the solution?
I have not had any complaints regarding the stability of Microsoft Exchange.
What do I think about the scalability of the solution?
Microsoft Exchange is a scalable solution.
I have 10 clients with approximately 200 licenses.
How are customer service and support?
The Microsoft employees in Mauritius are friends, and they assist us whenever help is required.
How was the initial setup?
The installation is very easy.
I have myself and two others to maintain and deploy this solution.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid monthly.
What other advice do I have?
We plan to move everyone to Microsoft Exchange Online.
Everyone, in my opinion, is going for the Online Exchange, and I don't see any other option for myself.
I would rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System architect at a computer software company with 201-500 employees
Flexible messaging server with longstanding reputation for stability
Pros and Cons
- "Exchange is very scalable, it's one of the most important things about this software."
- "An area for improvement would be the convenience of working with Azure services from Exchange on-premise installations."
What is our primary use case?
My main use case is corporate messaging.
What is most valuable?
The most important things are its long reputation of stability and that it has a lot of options for corporate staff.
What needs improvement?
An area for improvement would be the convenience of working with Azure services from Exchange on-premise installations.
For how long have I used the solution?
I've been using this solution for at least 15 years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
Exchange is very scalable, it's one of the most important things about this software.
How are customer service and support?
We've had some issues getting responses from Microsoft support lately, as they seem not to be very interested in the Russian region nowadays.
How was the initial setup?
Exchange isn't a very hard solution to implement, though the infrastructure can require some changes in advance. Deployment can take anywhere from a few months to a few years, depending on the size of the customer and the project.
What's my experience with pricing, setup cost, and licensing?
Exchange is better for medium to large businesses because it can be quite costly for SMB, which may not need all the options the product provides. Customers may also need to buy additional client licenses depending on the options they require.
What other advice do I have?
I would rate this solution as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
January 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
ICT and Cyber Security Adviser at a educational organization with 201-500 employees
It provides a good platform for collaboration between users
Pros and Cons
- "The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users."
- "Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved."
What is our primary use case?
We mainly use Exchange for the email, calendar, and contact management features.
What is most valuable?
The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users.
What needs improvement?
Exchange's management could be improved a bit, and its troubleshooting tools are limited at times. It's not easy sometimes to troubleshoot. That's another area where there's room for improvement.
Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved.
For how long have I used the solution?
I've been using Microsoft Exchange for 15 years.
What do I think about the stability of the solution?
Exchange's application front services are robust and scalable.
How are customer service and support?
I've never had to contact Microsoft support about issues with Exchange. We used to have a support contract with Microsoft, but it was for integration. However, the technology itself is mature though, and we have extensive experience managing Exchange. But if there are matters related to the environment, sometimes it is tricky. You have to build your own capability and rely on it when there is some novel use case.
What's my experience with pricing, setup cost, and licensing?
If you want to run Exchange as an on-premises solution, you have to cover infrastructure costs. If cost is an issue, you can opt for Office 365 instead. But I'm fine with what we're paying because we have no problem budgeting for an Exchange server.
What other advice do I have?
I rate Microsoft Exchange nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Team Leader at a tech services company with 201-500 employees
Compatible with other clients, effective business features, and simple client setup
Pros and Cons
- "Microsoft Exchange is comparable to the Outlook client. Both are Microsoft products, and most people are familiar with Outlook. This is why the best feature of Microsoft Exchange is the ease of use. It is more compatible with the client software, especially for Microsoft Outlook. There are a lot of features available that are required for businesses users."
- "The solution is stable, but it could improve. It's crashing if there is a big mail database. The Zimbra solution is better in this area."
What is our primary use case?
We use Microsoft Exchange for emails.
What is most valuable?
Microsoft Exchange is comparable to the Outlook client. Both are Microsoft products, and most people are familiar with Outlook. This is why the best feature of Microsoft Exchange is the ease of use. It is more compatible with the client software, especially for Microsoft Outlook. There are a lot of features available that are required for businesses users.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately five years.
What do I think about the stability of the solution?
Microsoft Exchange is stable. However, there are other solutions that are more stable, such as Zimbra.
What do I think about the scalability of the solution?
The solution is stable, but it could improve. It's crashing if there is a big mail database. The Zimbra solution is better in this area.
We have approximately 200 people using this solution and we plan to continue to use this solution.
How are customer service and support?
We have contacted support. The support for Microsoft Exchange and Office 365 is widely available and is good.
Which solution did I use previously and why did I switch?
I have used Zimbra.
How was the initial setup?
The installation is simple for the clients.
What about the implementation team?
We have approximately three engineers that support this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Area Lead at a tech consulting company with 501-1,000 employees
Has all the calibration features you need
Pros and Cons
- "Exchange has helped us with encryption."
- "One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down."
What is our primary use case?
My primary use case is for migrations, setting up hybrid identities, and integrating with other systems, for example, SharePoint.
How has it helped my organization?
Exchange has helped us with encryption.
What is most valuable?
Exchange has all the calibration features you need.
What needs improvement?
One thing for improvement would be to have an offline version of Exchange available for use if our connection goes down.
For how long have I used the solution?
I've been using this solution for fifteen to sixteen years.
What do I think about the stability of the solution?
This product is stable.
What do I think about the scalability of the solution?
Exchange is scalable.
What other advice do I have?
I would give this solution a rating of nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Director at a tech services company with 1-10 employees
Highly scalable, reliable, reasonably priced, and has good support
Pros and Cons
- "Support is very good."
- "If it was the same product, and slightly cheaper, that would be amazing."
What is our primary use case?
Microsoft Exchange is an email platform.
What is most valuable?
I am quite happy with this solution.
What needs improvement?
While this solution is cost-effective, in general, the price could be better. If it was the same product, and slightly cheaper, that would be amazing.
For how long have I used the solution?
I have been working with Microsoft Exchange for 15 years.
Historically, this solution was on-premises, and now it is cloud-based.
What do I think about the stability of the solution?
We have no issues with the stability of Microsoft Exchange.
What do I think about the scalability of the solution?
This is a highly scalable email platform.
We support 15,000 end-users for many different companies.
How are customer service and support?
Support is very good.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange is a very well-priced solution.
Depending on their use case, they can purchase a variety of licenses.
What other advice do I have?
I would definitely recommend this solution.
I would rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Delivery manager at a computer software company with 201-500 employees
A stable and scalable solution with good technical support, but should be easier to deploy
Pros and Cons
- "The technical support is fine."
- "The solution should be easier to deploy."
What is our primary use case?
I believe I had used my previous version in 2010 or 2016. Subsequently, more people switched to Office 365, Exchange Online.
Microsoft Exchange is exclusively an email solution and this is what we use it for.
What is most valuable?
The performance is good.
What needs improvement?
The solution should be easier to deploy.
For how long have I used the solution?
I have used Microsoft Exchange for a couple of years. I'm now using Office 365, Exchange Online.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution can scale up to whatever number of users one desires. This depends on one's infrastructure.
The solution is scalable.
How are customer service and support?
The technical support is fine.
How was the initial setup?
The deployment could be easier.
I believe the installation lasted a couple of hours. However, further integration takes time and this can vary with the additional features one wants, customization which is based on the ETA, the rules and one's desire to make the solution visible to others.
Once the solution is wholly deployed, there is not much need for further intervention.
What's my experience with pricing, setup cost, and licensing?
We pay for the license annually. We could take advantage of it throughout the course of the year, although it is now online, meaning subscription-based, by which the person can receive all the bookings, save for the mailing system.
What other advice do I have?
I'm currently using Office 365, Exchange Online.
The solution can scale up to whatever number of users one desires. This is wholly dependent on one's infrastructure.
We have approximately eight to ten thousand users making use of it in our organization.
I would recommend the solution to others. People are gravitating towards it.
I rate Microsoft Exchange as a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President & Head of ICT at a financial services firm with 1,001-5,000 employees
Scalable, good support, but lacking cloud management
Pros and Cons
- "Microsoft has a very good support team."
- "We would prefer to be able to manage the solution on the cloud."
What is our primary use case?
Microsoft Exchange can be used as an email service.
What needs improvement?
We would prefer to be able to manage the solution on the cloud.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately eight years.
What do I think about the stability of the solution?
I have found Microsoft Exchange to be stable.
What do I think about the scalability of the solution?
Microsoft Exchange is scalable.
We have 600 users using this solution in our organization.
How are customer service and support?
Microsoft has a very good support team.
What about the implementation team?
We did the implementation ourselves.
What other advice do I have?
I rate Microsoft Exchange a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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