I use the solution mainly for emails and arranging schedules, calendars, et cetera.
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)
Reliable, enterprise-friendly, and well-known
Pros and Cons
- "The product can scale."
- "It is enterprise-friendly, and many organizations use it."
- "The solution could be more user-friendly."
- "The solution could be more user-friendly."
What is our primary use case?
What is most valuable?
It is enterprise-friendly, and many organizations use it.
The product can scale.
It’s stable and reliable.
What needs improvement?
The solution could be more user-friendly. It could always be more scalable and have a better UI.
For how long have I used the solution?
I’ve used the solution for many, many years.
Buyer's Guide
Microsoft Exchange
March 2026
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What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn’t crash or freeze.
What do I think about the scalability of the solution?
It is a scalable product. You can expand it.
I can’t say how many people in our organization use it.
How are customer service and support?
We have our own internal support if we run into technical issues. I’ve never dealt with their technical support services.
Which solution did I use previously and why did I switch?
We did not use a different solution previously.
How was the initial setup?
I wasn’t a part of the installation. I can’t speak to how it goes.
What's my experience with pricing, setup cost, and licensing?
Our IT handles the licensing process. I don’t have visibility into pricing.
What other advice do I have?
We use an enterprise version.
I’d recommend the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Digital transformation director at Medmark
Beneficial communication tracking, reliable, and simple installation
Pros and Cons
- "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
- "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
- "Microsoft Exchange could improve the price."
- "Microsoft Exchange could improve the price."
What is our primary use case?
We are using Microsoft Exchange for internal communication between teams.
How has it helped my organization?
Microsoft Exchange has helped our company stay organized in the workplace, it makes time more efficient.
What is most valuable?
The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams.
What needs improvement?
Microsoft Exchange could improve the price.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
I have found Microsoft Exchange scalable.
We have approximately 250 users using this solution.
How are customer service and support?
I have not contacted support from Microsoft.
Which solution did I use previously and why did I switch?
I have not used another solution previously.
How was the initial setup?
The initial setup of Microsoft Exchange is straightforward. It did not take a lot of time.
What about the implementation team?
We have two to three people for the maintenance or support of Microsoft Exchange
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
March 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
Senior Manager - Delivery Excellence,Risk & Compliance at Tata Consultancy
User-friendly, high performance, and simple installation
Pros and Cons
- "Microsoft Exchange has good performance and is user-friendly."
- "Microsoft Exchange has good performance and is user-friendly."
- "Microsoft Exchange could improve by adding artificial intelligence."
- "Microsoft Exchange could improve by adding artificial intelligence."
What is our primary use case?
Microsoft Exchange is used as a collaboration platform.
What is most valuable?
Microsoft Exchange has good performance and is user-friendly.
What needs improvement?
Microsoft Exchange could improve by adding artificial intelligence.
For how long have I used the solution?
I have used Microsoft Exchange within the last 12 months.
What do I think about the scalability of the solution?
70 percent of our company is using Microsoft Exchange. We have plans to increase our usage. We have a large company.
How are customer service and support?
We have internal support for Microsoft Exchange, it is rare for an issue to reach Microsoft technical support.
Which solution did I use previously and why did I switch?
I was using Lotus Notes previously to Microsoft Exchange.
How was the initial setup?
The initial setup of east to do for Microsoft Exchange.
What about the implementation team?
Our IT department did the implementation of Microsoft Exchange.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal at Creative Technology and Management Services
It's easy to use and the built-in calendar is helpful
Pros and Cons
- "Exchange is easy to use. It also has a built-in calendar for all the stuff I'm supposed to be looking at and doing. Exchange tells you if you have a doctor's appointment or a scheduled call. It also has a place to store and manage your contacts. If I want to add a new contact, it will put in information about that contact stored anywhere within the Microsoft Suite."
- "Exchange is easy to use; it also has a built-in calendar for all the stuff I'm supposed to be looking at and doing, tells you if you have a doctor's appointment or a scheduled call, and has a place to store and manage your contacts, automatically filling in information about a new contact stored anywhere within the Microsoft Suite."
- "They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks."
- "They keep making all these changes, and our system was down for four or five days."
How has it helped my organization?
Email is something we constantly use.
What is most valuable?
Exchange is easy to use. It also has a built-in calendar for all the stuff I'm supposed to be looking at and doing. Exchange tells you if you have a doctor's appointment or a scheduled call. It also has a place to store and manage your contacts. If I want to add a new contact, it will put in information about that contact stored anywhere within the Microsoft Suite.
What needs improvement?
They keep making all these changes, and our system was down for four or five days. They finally got it up, but there are still lots of quirks.
What do I think about the stability of the solution?
Exchange is about 90 percent stable, but they're working on it. In the next two or three weeks, they should be able to do it. I know what they're going through.
How are customer service and support?
Microsoft has teams in different countries, so they will help you depending on your problem. If you have an issue with something else, they will email you a link that puts you into contact with the team you should talk to. I gave them a lot of issues, and they're working on them. They're saying they will do everything they can to make it work.
The only issue is that the phone connection is sometimes bad because it's a foreign country. It's something you have to live with. You can repeat what they said and ask if you heard them correctly, but they're accommodating.
What other advice do I have?
I rate Microsoft Exchange nine out of 10. My advice for prospective Exchange users is to have an experienced person deploy it and show you how it's done. They should give instructions on how to make it into a server. That's critical. If you set up a server and think that's the end of it, you could go down the wrong alley.
You'll want some help initially, but on the other hand, you definitely want to learn to use the solution yourself. I recommend getting a support contract with someone who knows the solution. There is so much specialization in this world. For example, a veterinarian and a cardiologist are both doctors, but would you see your vet about a heart problem?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees
Highly stable and scalable
Pros and Cons
- "Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that."
- "Microsoft Exchange is highly stable for the end-user systems."
- "Microsoft Exchange could improve by being more secure. We are always looking to have more security."
- "Microsoft Exchange could improve by being more secure. We are always looking to have more security."
What is our primary use case?
We are using Microsoft Exchange for collaboration but mainly for email.
What needs improvement?
Microsoft Exchange could improve by being more secure. We are always looking to have more security.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 20 years.
What do I think about the stability of the solution?
Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that.
What do I think about the scalability of the solution?
The stability can depend on the user's internet speed. If the speed is good then the solution can be scalable.
We have approximately 3,000 to 4,000 users using this solution.
What about the implementation team?
There are two to three people doing the maintenance of the Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
We have had an enterprise license agreement for three years. We are always seeking more value for our money, the price could be reduced.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager - IT at a comms service provider with 10,001+ employees
It's a robust system that's suitable for a large enterprise environment
Pros and Cons
- "Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
- "Exchange is a robust system that is well suited for an enterprise environment."
- "Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."
- "Microsoft needs to make some modifications to meet the current needs of the environment."
What is our primary use case?
Exchange is an email solution. It is widely used in our organization.
What is most valuable?
Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers.
What needs improvement?
Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.
For how long have I used the solution?
I've been using Exchange for many years now.
What do I think about the stability of the solution?
Microsoft Exchange is highly stable.
What do I think about the scalability of the solution?
You can scale it horizontally by adding several servers behind the load balancer if you want. We have more than 20,000 users.
How are customer service and support?
We contacted Microsoft about an issue a while back, but it was so long ago, I can't remember what the problem was.
How was the initial setup?
Installing Microsoft Exchange is straightforward. The conversion takes time, but the installation itself takes less than two hours. The total deployment time depends on what you want to do, i.e., how many servers you want to configure, the structure of your domain controllers, etc. We have four team members for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise agreement with a five-year contract.
What other advice do I have?
I rate Microsoft Exchange eight out of 10. Exchange has a cloud solution also, so depending on the count of users, you can decide whether to use the on-premise or cloud version.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architecture Director at a energy/utilities company with 10,001+ employees
We're confident in the solution because the support is always there for us
Pros and Cons
- "Exchange's interface is good. All of our engineers like it and are accustomed to using it."
- "We have always used Exchange, that's a strategic choice for our company, and we are confident in Microsoft because their support is always there for us."
- "The main problem with Microsoft products is that we're constantly required to install patches and fixes."
- "The main problem with Microsoft products is that we're constantly required to install patches and fixes."
What is most valuable?
Exchange's interface is good. All of our engineers like it and are accustomed to using it.
What needs improvement?
The main problem with Microsoft products is that we're constantly required to install patches and fixes. In fact, Microsoft frequently publishes, which is in itself a guarantee of quality, security updates especially for the OS that we are forced to apply. The problem is, this causes us to do a lot of testing before we go into production to make sure that our systems continue to function properly.
For how long have I used the solution?
I've worked as an administrator of Microsoft Exchange for five years.
What do I think about the stability of the solution?
We haven't identified any serious problems with Exchange.
How are customer service and support?
We have always used Exchange. That's a strategic choice for our company. We are confident in Microsoft because their support is always there for us.
How was the initial setup?
The setup was easy. When we first deployed Exchange, we had some guidance from Microsoft, but now our engineers use it effortlessly.
What other advice do I have?
I rate Microsoft Exchange eight out of 10. I hope Microsoft will continue to support the on-premises versions of their products because they are increasingly orienting themselves toward Exchange in the cloud. Unfortunately, cloud services are unavailable here in Nigeria.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at a tech services company with 11-50 employees
More mature than competing solutions but it has trouble integrating with other operating systems
Pros and Cons
- "I find Exchange's basic mail features to be highly valuable."
- "I find Exchange's basic mail features to be highly valuable."
- "The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge."
- "The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments."
What is most valuable?
I find Exchange's basic mail features to be highly valuable.
What needs improvement?
The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge.
Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago.
For how long have I used the solution?
I've been using Microsoft Exchange for seven or eight years.
What do I think about the stability of the solution?
Microsoft Exchange's stability is okay. I'm about the jinx it, but it seems fine. I'm not really having problems with it, and I've got over 200,000 emails.
How are customer service and support?
I've contacted Microsoft support. They're overseas in India, I think. They usually solve the problem but not quickly. Sometimes it takes a while. I even let them access the computer remotely, and they do whatever. I would rate them average. They're okay but not great. It takes more time than necessary, it seems.
Which solution did I use previously and why did I switch?
I still use Gmail, but I don't use it much. I'm not that impressed. Gmail isn't robust enough. I use the integrated mailbox for iPhone. It's okay but not great. Outlook is the best, but it could be better.
What's my experience with pricing, setup cost, and licensing?
I pay about $100 for a license, but I'm a single owner.
What other advice do I have?
I'd rate Exchange seven out of 10. It has challenges with integration, whether it be through Android or Apple. We've been heavily using Zoom and Microsoft Teams this year, and that hasn't been great. It's passable. At the same time, I would give iOS Mail only a five or six, but then again, it's straightforward. It doesn't propose to do much else. The nice thing about iOS Mail is that you don't have to sift through different accounts. They all come up in the sandbox, which is cool. That's helpful for work.
If you're using Microsoft Exchange, make sure you have technical support. You need someone to call if you have problems. I pay for a technical support license from Microsoft.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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