This solution handles all of our primary functionality including email, message delivery, message archiving and calendars.
Lean manager at Gazprombank
Scalable mail server solution that handles primary functionality including message delivery, archiving and calendars
Pros and Cons
- "This solution handles all of our primary functionality including email, message delivery, message archiving and calendars."
- "This solution handles all of our primary functionality including email, message delivery, message archiving and calendars."
- "In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates."
- "In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates."
What is our primary use case?
What is most valuable?
The primary features I use are email and calendar.
What needs improvement?
In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates.
For how long have I used the solution?
We have been using this solution for four years.
Buyer's Guide
Microsoft Exchange
March 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution. We already have over 10,000 users in Microsoft Exchange and the total size of the databases exceeds several hundred terabytes.
How are customer service and support?
In all large corporate installations, the first level of tech support is always the local support team. Only if they aren't able to handle the case, we contact tech support in Microsoft. For now, because of sanctions, this option is quite limited.
Which solution did I use previously and why did I switch?
We had used IBM Notes before but it is an inferior product compared to Exchange.
How was the initial setup?
I barely had any issues with initial setup of Microsoft Exchange. It involves a few clicks on the initial setup dialogue and that's it.
What other advice do I have?
This solution is used by many large organizations and I don't know of any viable alternatives. If there are a large amount of users in an organization, Exchange is probably the best option. If there are less than 1000 users, opensource software may be a better alternative.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Manager at Factories Corporation of Jamaica
Simple to use, reliable, and expands easily
Pros and Cons
- "The solution can scale well."
- "The flexibility that Microsoft has to offer, especially when it comes to email, is better."
- "In terms of configuring the product, that's definitely an area in which they can make some improvements on."
- "Technical support could be improved. It takes you a while to get through to a technician, especially on the Microsoft side."
What is our primary use case?
We primarily use the solution to send and receive emails.
What is most valuable?
In terms of usability, it’s pretty simple.
It’s stable.
The solution can scale well.
What needs improvement?
In terms of configuration, you definitely have to go way in depth. In terms of configuring the product, that's definitely an area in which they can make some improvements on.
The initial setup is complex.
Technical support could be more responsive.
From an on-premise standpoint, we’d like more security. I would definitely want to see some more security than Office 365 has to offer.
For how long have I used the solution?
I’ve used the solution for a couple of years.
What do I think about the stability of the solution?
We’re able to do what we need to. In that sense, it’s stable and reliable. We haven’t had issues.
What do I think about the scalability of the solution?
The solution is quite scalable.
We have about 150 people on the solution currently. Everyone is pretty much using it. Right now, we’re just sticking to the basics. I’m not sure if we have plans to increase usage.
How are customer service and support?
Technical support could be improved. It takes you a while to get through to a technician, especially on the Microsoft side. They need to be more responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have utilized G Suite. The flexibility that Microsoft has to offer, especially when it comes to email, is better. Sometimes you need the ability to be able to make certain configurations and policy changes that Google might not offer.
How was the initial setup?
The solution isn’t exactly straightforward. It’s pretty complex. The configuration can be difficult. It takes a while to set up, and you need to have some advanced knowledge in order to implement it correctly.
Based on who you have that is doing the deployment, it could take up to about three days or even maybe up to a week. However, in terms of a deployment plan, we need to analyze in terms of what we do internally and what outcomes we're actually seeking, and put the project plan in place with some timelines.
Internally, you might need one to two people to handle the initial setup. We had two engineers.
What about the implementation team?
We had assistance from a third party.
What was our ROI?
I don’t have any details in terms of ROI.
What's my experience with pricing, setup cost, and licensing?
I don’t have any information about how much the licensing is.
Which other solutions did I evaluate?
We didn’t really evaluate other options beyond Microsoft and Google.
What other advice do I have?
I’m an end-user and a customer.
We may not be using the most updated version.
I’d advise potential users to ensure that you do your due diligence. If you're using a third-party contractor, just ensure that they're extremely qualified to actually execute the setup for you. Otherwise, you might run into problems.
I’d rate the solution an eight out of ten. It's stable. It works. Unless you probably go and mess with the configuration, then you won't have any problem. For the most part, it works. It does what it says it's going to do.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
March 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,976 professionals have used our research since 2012.
Client Relationship Manager at Capgemini
Reliable, scalable, and easy implementation
Pros and Cons
- "Microsoft Exchange is stable."
- "Microsoft Exchange is stable."
- "The price of Microsoft Exchange could improve, it is priced high."
- "The price of Microsoft Exchange could improve, it is priced high."
What is our primary use case?
I use Microsoft Exchange for their email service for my personal use.
What needs improvement?
The price of Microsoft Exchange could improve, it is priced high.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
I have found Microsoft Exchange to be scalable.
How are customer service and support?
I have not contacted Microsofts technical support.
How was the initial setup?
The installation of Microsoft Exchange is easy.
What about the implementation team?
Our technical team did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
There is an annual cost to use Microsoft Exchange, and the price could be less expensive.
What other advice do I have?
I would recommend Microsoft Exchange to others.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner Account Manager at Siav
Facilitates agenda sharing, and integrates very well with Dynamics
Pros and Cons
- "The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange."
- "Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself."
What is our primary use case?
I use Microsoft Exchange for mailing, managing agendas, sharing contacts, and accessing the company directory. It integrates with Dynamics and project management tools to facilitate sharing information, appointments, and agendas.
What is most valuable?
The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange. It facilitates agenda sharing, and integrates very well with Dynamics, allowing seamless sharing of contacts and company directories.
As a user, I find it easy to use, with digital signature and certificates being straightforward. It also automatically updates, which is very convenient.
What needs improvement?
Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself.
For how long have I used the solution?
I have been using Exchange for ten years.
What do I think about the stability of the solution?
From my perspective, as a user, it is stable and reliable.
What do I think about the scalability of the solution?
In the past, when I was a technician, we experienced scalability problems with older products, however, I don't think today's products have that kind of problem.
How are customer service and support?
I don't have direct access to Microsoft support. We have internal IT support that provides assistance.
Which solution did I use previously and why did I switch?
At my previous company, we used Exchange as well.
How was the initial setup?
I found Exchange already installed on my PC. It's a simple link, and I got access through the web.
Which other solutions did I evaluate?
We use GitHub and various other tools, however, primarily Exchange.
What other advice do I have?
I'm quite satisfied with the solution and the automation it offers. It is easy for me to understand and is quite stable.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Coordinator at a retailer with 11-50 employees
Integrates with anything and on-premises availability helps avoid extra charges
Pros and Cons
- "It's pretty easy to manage."
- "It is costly, so it depends on how much you want to pay."
What is our primary use case?
It is to run our mail server.
What is most valuable?
It's really just been the same for a decade now. I don't think they've really updated anything in a long time.
I like that we can still use it on-premise. Then, we don't have to pay the extra subscription fees for the cloud.
It integrates with anything really, to be honest, besides other Microsoft products.
There are AI-based features, but we don't use it.
What needs improvement?
We don't use Exchange for a lot of stuff, so there's not a lot to improve.
The interface could look a little more nicer, but other than that, it's fine.
For how long have I used the solution?
I have been using it for more than ten years.
What do I think about the scalability of the solution?
I haven't had to scale it at all. We've been running about the same amount of people for a long time.
It is used by around 100 end users. Just one person is required to maintain it for a hundred users, so we outsource that to an MSP.
They're helpful and easy to deal with.
What's my experience with pricing, setup cost, and licensing?
We bought it years ago.
What other advice do I have?
I would recommend Microsoft Exchange to others because it's pretty easy to manage. However, it is costly, so it depends on how much you want to pay.
Overall, I would rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Specialist at Wagner Kablo A.S.
Easy-to-install platform with valuable collaboration features
Pros and Cons
- "The technical support services are good."
- "The platform could be more user-friendly."
What is our primary use case?
We use the platform to facilitate email traffic, file transfer, security services, and rule policies.
What is most valuable?
Microsoft Exchange is a user-friendly product with efficient features for mail services and DNS registration.
What needs improvement?
The platform could be more user-friendly.
For how long have I used the solution?
We have been using Microsoft Exchange for three years.
What do I think about the stability of the solution?
The service is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
We have 132 Microsoft Exchange users in our organization. It has a good scalability.
How are customer service and support?
The technical support services are good. The team answers the tickets immediately.
How was the initial setup?
The product is easy to install and deploy. The development steps included creating DNS records, followed by synchronizing with the Active Directory and facilitating user logins.
What about the implementation team?
We implemented the platform with the help of our in-house team.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange is an inexpensive application.
What other advice do I have?
The product, Microsoft Exchange, has significantly impacted our team's collaboration by utilizing hybrid directory functionality. We can integrate it with Teams, Calendar, and SharePoint providing simultaneous access for the users. It has effective calendar functionality improving scheduling efficiency. It offers various security-level templates, allowing administrators to tailor security policies based on specific organizational needs.
It is a stable service. It has a knowledgeable technical support team as well. I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT-Manager / Finanzbuchhaltung / Personalwesen at a manufacturing company with 1-10 employees
Offers stability and easy integration with other Microsoft products, but needs to use less resources and be more reasonably priced
Pros and Cons
- "It's user-friendly."
What is our primary use case?
I use this solution for my email and calendar.
How has it helped my organization?
Because of this solution we have better integration with other Microsoft Office solutions.
What is most valuable?
It's user-friendly.
What needs improvement?
The solution needs a lot of resources to run efficiently. It would be nice if it used less resources to run on-premise.
For how long have I used the solution?
I have been working with this solution for about five years.
What do I think about the stability of the solution?
We have not had any problems with the stability of the solution. I would give it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. There are about 70 users working with it on a daily basis in our organization.
Which solution did I use previously and why did I switch?
Previously, we used Scalix. We switched to Microsoft Exchange for easier integration and better stability.
How was the initial setup?
It was a little bit complex to set up, so we had to get external help.
What about the implementation team?
A third-party did the deployment, and it took about two days.
What was our ROI?
This is a time-saving solution.
What's my experience with pricing, setup cost, and licensing?
This solution is expensive. On a scale of one to ten, where one is the worst and ten is the best, I would rate it a four.
What other advice do I have?
Overall, I rate this solution as a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at ADM
Useful cloud storage and reliable
Pros and Cons
- "The most valuable feature of Microsoft Exchange is the email storage is on the cloud. We don't have to delete emails often."
- "The most valuable feature of Microsoft Exchange is the email storage is on the cloud, and we don't have to delete emails often."
- "Microsoft Exchange could improve the archiving of emails and the performance."
- "Microsoft Exchange could improve the archiving of emails and the performance."
What is our primary use case?
Microsoft Exchange can be deployed on-premise and in the cloud.
We are using Microsoft Exchange for general sending and receiving emails in the office to customers.
What is most valuable?
The most valuable feature of Microsoft Exchange is the email storage is on the cloud. We don't have to delete emails often.
What needs improvement?
Microsoft Exchange could improve the archiving of emails and the performance.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
Everyone in the company is using Microsoft Exchange.
How are customer service and support?
We have our own technical team for support of Microsoft Exchange.
Which solution did I use previously and why did I switch?
We have been using Microsoft Exchange for a long time. Prior to this, we were using a solution called Thunderbird.
What about the implementation team?
Our internal team does the maintenance of Microsoft Exchange, such as managing the group policy.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft Exchange a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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