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Emil Heinemann - PeerSpot reviewer
IT Manager at Cerberus IT Solutions
Real User
Top 10
Dec 10, 2022
Works well, offers easy access, and has helpful support
Pros and Cons
  • "It is stable."
  • "The only thing that could be improved is the pricing."

What is our primary use case?

We primarily use the solution for e-mail. That's pretty much what Exchange is built for, and it's very good at what it's built for. 

What is most valuable?

If you want to have an email system that works quite well and that allows you to be able to give easy access to everything from emails to checking calendars, that's basically 365.

It is stable. 

It can scale. 

Technical support is largely helpful.

What needs improvement?

The only thing that could be improved is the pricing. They could make it more competitive. The price is a lot. That said, the product works, which means you're kind of caught between two realities. You want to pay for something that works. You just don't want to pay too much. If they could get it to be more affordable, then they will have a greater uptake in users. All the people that are using G Suite, the free version, would likely actually move over to 365.

For how long have I used the solution?

I've been using the solution for over 15 years. 

Buyer's Guide
Microsoft Exchange
April 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a very stable product. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable, and the performance is good.

What do I think about the scalability of the solution?

I'm happy with the scalability. 

We have about ten people using the solution in our company; however, our customers that we support number in the thousands. 

If we do get additional people, we will increase usage. 

How are customer service and support?

I've used Microsoft tech support quite a bit across various applications that they have available. Technical support is not bad. Once or twice you get a unique issue that's going to be difficult until you find someone that knows absolutely everything. However, for the most part, technical support is okay. It could be far worse.

How was the initial setup?

The setups vary in level of difficulty. I've worked with both simple and complex setups. 

I'm not sure exactly how long it takes to deploy. The time would depend on the size of the implementation. 

What about the implementation team?

I can handle the initial setup myself. 

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive. 

We can do monthly payments if we like; however, usually, we do a yearly subscription. 

What other advice do I have?

We've used on-premises and cloud deployments. In on-premises, we're likely one version behind. On the cloud, we are using the latest version.

I'd recommend the solution to others. Whenever, for example, I find someone using Google, I move them over to Exchange. 

I would rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mahmoud Mawad - PeerSpot reviewer
IT network admin at GASCO
Real User
Aug 9, 2022
Secure, scalable, and helpful support
Pros and Cons
  • "One of the most valuable features of Microsoft Exchange is its security."
  • "One of the most valuable features of Microsoft Exchange is its security."
  • "Microsoft Exchange is highly stable. However, after receiving some updates it can be unstable."
  • "Microsoft Exchange is highly stable. However, after receiving some updates it can be unstable."

What is our primary use case?

We are using Microsoft Exchange mainly for the email system for my company and other companies I work for.

What is most valuable?

One of the most valuable features of Microsoft Exchange is its security.

For how long have I used the solution?

I have been using Microsoft Exchange for seven years.

What do I think about the stability of the solution?

Microsoft Exchange is highly stable. However, after receiving some updates it can be unstable. 

What do I think about the scalability of the solution?

The scalability of Microsoft Exchange is good but it depends on the license.

We have approximately 4,000 users using the solution.

How are customer service and support?

We had to contact support from Microsoft when there was a critical update that we needed to have which fixed some issues we were having.

I rate the support from Microsoft Exchange a five out of five.

How was the initial setup?

The initial setup of Microsoft Exchange is complex. It contains a lot of components that have to be configured perfectly together. After the installation, it works well. It took us two weeks to migrate from one release to another.

What about the implementation team?

I did the implementation of Microsoft Exchange in my company. We have a team of three people that do the maintenance and support for the solution.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange itself does not require a license, but users who will have mailboxes will require a license. It depends on the number of users to choose which license. If you exceed 2,000 mailboxes, it's preferable to get the enterprise license.

What other advice do I have?

Many people when they upgrade their mailing system choose Microsoft Exchange.

I rate Microsoft Exchange a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange
April 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
Partner Account Manager at Siav
Real User
Top 5Leaderboard
Nov 24, 2024
Facilitates agenda sharing, and integrates very well with Dynamics
Pros and Cons
  • "The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange."
  • "Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself."

What is our primary use case?

I use Microsoft Exchange for mailing, managing agendas, sharing contacts, and accessing the company directory. It integrates with Dynamics and project management tools to facilitate sharing information, appointments, and agendas.

What is most valuable?

The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange. It facilitates agenda sharing, and integrates very well with Dynamics, allowing seamless sharing of contacts and company directories. 

As a user, I find it easy to use, with digital signature and certificates being straightforward. It also automatically updates, which is very convenient.

What needs improvement?

Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself.

For how long have I used the solution?

I have been using Exchange for ten years.

What do I think about the stability of the solution?

From my perspective, as a user, it is stable and reliable.

What do I think about the scalability of the solution?

In the past, when I was a technician, we experienced scalability problems with older products, however, I don't think today's products have that kind of problem.

How are customer service and support?

I don't have direct access to Microsoft support. We have internal IT support that provides assistance.

Which solution did I use previously and why did I switch?

At my previous company, we used Exchange as well.

How was the initial setup?

I found Exchange already installed on my PC. It's a simple link, and I got access through the web.

Which other solutions did I evaluate?

We use GitHub and various other tools, however, primarily Exchange.

What other advice do I have?

I'm quite satisfied with the solution and the automation it offers. It is easy for me to understand and is quite stable.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Coordinator at a retailer with 11-50 employees
Real User
Top 20
Sep 5, 2024
Integrates with anything and on-premises availability helps avoid extra charges
Pros and Cons
  • "It's pretty easy to manage."
  • "It is costly, so it depends on how much you want to pay."

What is our primary use case?

It is to run our mail server.

What is most valuable?

It's really just been the same for a decade now. I don't think they've really updated anything in a long time.

I like that we can still use it on-premise. Then, we don't have to pay the extra subscription fees for the cloud.

It integrates with anything really, to be honest, besides other Microsoft products.

There are AI-based features, but we don't use it.

What needs improvement?

We don't use Exchange for a lot of stuff, so there's not a lot to improve.

The interface could look a little more nicer, but other than that, it's fine. 

For how long have I used the solution?

I have been using it for more than ten years. 

What do I think about the scalability of the solution?

I haven't had to scale it at all. We've been running about the same amount of people for a long time.

It is used by around 100 end users. Just one person is required to maintain it for a hundred users, so we outsource that to an MSP.

They're helpful and easy to deal with.

What's my experience with pricing, setup cost, and licensing?

We bought it years ago.  

What other advice do I have?

I would recommend Microsoft Exchange to others because it's pretty easy to manage. However, it is costly, so it depends on how much you want to pay.

Overall, I would rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Zülfikar Erdem - PeerSpot reviewer
IT Support Specialist at Wagner Kablo A.S.
Real User
Mar 11, 2024
Easy-to-install platform with valuable collaboration features
Pros and Cons
  • "The technical support services are good."
  • "The platform could be more user-friendly."

What is our primary use case?

We use the platform to facilitate email traffic, file transfer, security services, and rule policies.

What is most valuable?

Microsoft Exchange is a user-friendly product with efficient features for mail services and DNS registration.

What needs improvement?

The platform could be more user-friendly.

For how long have I used the solution?

We have been using Microsoft Exchange for three years.

What do I think about the stability of the solution?

The service is stable. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

We have 132 Microsoft Exchange users in our organization. It has a good scalability.

How are customer service and support?

The technical support services are good. The team answers the tickets immediately.

How was the initial setup?

The product is easy to install and deploy. The development steps included creating DNS records, followed by synchronizing with the Active Directory and facilitating user logins.

What about the implementation team?

We implemented the platform with the help of our in-house team.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange is an inexpensive application.

What other advice do I have?

The product, Microsoft Exchange, has significantly impacted our team's collaboration by utilizing hybrid directory functionality. We can integrate it with Teams, Calendar, and SharePoint providing simultaneous access for the users. It has effective calendar functionality improving scheduling efficiency. It offers various security-level templates, allowing administrators to tailor security policies based on specific organizational needs.

It is a stable service. It has a knowledgeable technical support team as well. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security Manager at Yarix S.r.l.
Real User
Aug 18, 2023
Provides seamless integration with other Microsoft products and good graphical interface
Pros and Cons
  • "I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel."
  • "I would like to see the search capability of the Outlook client improved"

What is our primary use case?

The main use cases are sending and receiving emails, managing calendars, scheduling meetings, and integrating with Microsoft Teams.

What is most valuable?

I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel. 

Additionally, I appreciate its seamless integration with other Microsoft solutions like Teams and To-Do.

What needs improvement?

I would like to see the search capability of the Outlook client improved. I would like to be able to search emails by date, sender, recipient, or attachment.

For how long have I used the solution?

I have been using this solution for more the ten years. We use the latest version. It's the cloud version of the Microsoft 365 solution that includes the Exchange Server. So, we use the latest solution provided by Microsoft in their cloud environment.

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

It is quite scalable when it comes to Microsoft products. I would rate the scalability a ten out of ten. 

We all use this solution in our organization. 

How are customer service and support?

We have often contacted customer service and support. It's a widely used product around the world. We often turn to community resources. When we are not able to solve a problem we contact our system integrator.  

Which solution did I use previously and why did I switch?

We switched to Microsoft because Exchange is the most integrated with other Microsoft products.

How was the initial setup?

If you're using Microsoft 365, it's very easy to setup since Microsoft manages most of it. You simply configure your clients to connect to the Microsoft server using your credentials. 

For on-premises solutions, it's a bit more complex as you need to set up and configure servers. You also have to manage roles and permissions, which is not required for the cloud solution.

The setup time can vary. For a small environment, it can take a day or less, especially if you're using a cloud solution like Microsoft 365. However, for larger deployments, there's additional work involved in configuring and optimizing the system.

Many users prefer Microsoft 365 as a cloud solution, which is easy to set up. However, there are still users who opt for on-premises solutions, which require more setup and management. Some are transitioning from on-premises to the cloud for better flexibility and management.

What about the implementation team?

We require a few people for the maintenance of the solution. It's easy to manage. We have one dedicated technician.

What's my experience with pricing, setup cost, and licensing?

For the cloud version, we have to pay. On-premises versions include some licensing, like Office 365 packages. There are variations.

The pricing is reasonable. It's not too expensive. It's comparable to Google, but Google offers fewer features.

Which other solutions did I evaluate?

We considered Linux-based products and Google products. 

What other advice do I have?

Overall, I would rate the solution a ten out of ten. 

I surely recommend Exchange. The recommendation is to manage the change process correctly, such as the access system, MFA, password change policy, and complex passwords. You should also use Microsoft's email anti-malware solution to resolve issues and avoid phishing campaigns. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2024649 - PeerSpot reviewer
IT-Manager / Finanzbuchhaltung / Personalwesen at a manufacturing company with 1-10 employees
Real User
Dec 30, 2022
Offers stability and easy integration with other Microsoft products, but needs to use less resources and be more reasonably priced
Pros and Cons
  • "It's user-friendly."

    What is our primary use case?

    I use this solution for my email and calendar. 

    How has it helped my organization?

    Because of this solution we have better integration with other Microsoft Office solutions. 

    What is most valuable?

    It's user-friendly. 

    What needs improvement?

    The solution needs a lot of resources to run efficiently. It would be nice if it used less resources to run on-premise.

    For how long have I used the solution?

    I have been working with this solution for about five years. 

    What do I think about the stability of the solution?

    We have not had any problems with the stability of the solution. I would give it a nine out of ten. 

    What do I think about the scalability of the solution?

    The solution is scalable. There are about 70 users working with it on a daily basis in our organization. 

    Which solution did I use previously and why did I switch?

    Previously, we used Scalix. We switched to Microsoft Exchange for easier integration and better stability. 

    How was the initial setup?

    It was a little bit complex to set up, so we had to get external help. 

    What about the implementation team?

    A third-party did the deployment, and it took about two days. 

    What was our ROI?

    This is a time-saving solution. 

    What's my experience with pricing, setup cost, and licensing?

    This solution is expensive. On a scale of one to ten, where one is the worst and ten is the best, I would rate it a four. 

    What other advice do I have?

    Overall, I rate this solution as a seven out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Kauthar Yakub - PeerSpot reviewer
    Program Manager at Tereta
    Real User
    Oct 14, 2022
    Easy to set up and good for retrieving data but updates happen too frequently
    Pros and Cons
    • "The initial setup is easy."
    • "It's straightforward to set up."
    • "When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."
    • "When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."

    What is our primary use case?

    I just use it to retrieve my data. I'm just mostly leveraging it to retrieve some archive data, so I haven't really used it on a more advanced level.

    For example, I was changing my email, so I wanted to retrieve some data I had from the previous address. That was the only time I used Microsoft Exchange to retrieve my archive information. Aside from that, I don't think I've used it for any other use cases.

    What is most valuable?

    I haven't really used it for something advanced. Most of my use cases are just to retrieve my information. Microsoft Exchange is just a part of your Office package, so you just have it inbuilt. I really haven't used it much.

    The initial setup is easy.

    What needs improvement?

    I've not really gone through the application. The only time I use it is when I want to retrieve particular emails that I had.

    I really have issues with updates. When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating. If I have a company constantly updating me on additional features and everything, I get to the point that I just don't read the emails or classify them as junk. However, if I get an update maybe twice, I pay more attention. They need less frequent updates and reminders. 

    For how long have I used the solution?

    I've been using the solution for a year now. 

    What do I think about the stability of the solution?

    I can't speak to the stability as I haven't used it too much. 

    What do I think about the scalability of the solution?

    I haven't tested the scalability. Most of my applications that I just use for my own work. 

    While it's used in the company, I just use it for my own personal purposes, such as retrieving email. 

    How are customer service and support?

    I've never reached out to support. 

    When I was using Exchange, I didn't know how to initially use it when I wanted to use it to get to my data. To find out, I checked YouTube, and I got an idea of how to use it. It wasn't a problem for me.

    Which solution did I use previously and why did I switch?

    I have not used any other similar solution previously. 

    How was the initial setup?

    It's straightforward to set up. If you have your Office package, everything is straightforward.

    What about the implementation team?

    I did not need the assistance of a consultant or integrator during setup.

    What's my experience with pricing, setup cost, and licensing?

    This is a company product. I'm not in charge of licensing. I'm not sure what it would cost. 

    What other advice do I have?

    I'm not sure if I could recommend the solution as I haven't taken a deep dive into its functionality. I haven't done any advanced work with it. I've only ever retrieved my own data. 

    I'd rate it five out of ten. I was able to achieve what I needed to, however, I haven't used it much. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2026
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.