Microsoft Exchange Reviews

We are a consulting company. We deploy Microsoft Exchange. One of our clients has been working with a file drive endpoint with Microsoft Exchange and Microsoft 365 Exchange. We use the latest version, which is a hybrid platform with Microsoft 365. I also work with departments in the government that use the solution for email purposes.

The maximum number of users that I am working with is approximately 20,000 users at a time. 

We've been using Exchange as an email platform. Our clients require multi-country, multi-regional email collaboration with controlled mail flow. The most valuable feature is the capability of message tracking and the protection of user data.

I would like to see Microsoft Exchange improve its documentation. The legacy version of the solution had very accurate product documentation. Also, they had very good training courses. Recently, as Microsoft has been frequently adding new features, the documentation has not been as detailed. This means that we need to spend more time making use of our own experience to tackle some problems.

New users will need help from technical professionals. There are not many people in the market that have in-depth knowledge of the product. The documentation for Microsoft Exchange is scattered, poorly organized, and often incomplete.

Due to the lack of adequate documentation, users cannot determine the optimal way to operate the system and end up crashing the product. Unfortunately, many of them do not seek help as they are unwilling to pay Microsoft the high cost of professional services.

I have been working with Microsoft  Exchange for twenty-three years. 

Microsoft Exchange has been in the market for more than twenty-five years. It is a stable, mature product. Any concerns with stability usually have to do with the fact that the user is not using the product in the correct manner because Microsoft did not teach them how to operate the solution correctly.

As long as you have a good plan, Microsoft Exchange can scale very well. However, the solution does consume a lot of web resources if deployed on physical hardware or on VMware. For example, I have an organization that has 200 users and Microsoft has eaten up more than 100 gigabytes of memory.

If you use Microsoft Hyper-V, the scalability is good. 

It is not unusual that when you implement the solution and you need information, you can not find it, or it is not very detailed. You will then need to engage with the Microsoft support team. You will need to spend a lot of time making use of your own experience to tackle some problems.

Microsoft charges very expensive professional fees for support services. Unfortunately, the quality of support is very low. They are not grooming sufficient people to support the end-users.

Positive

The initial setup of Microsoft Exchange is not complicated. However, if you need to set it up to work in harmony with any other program, you need a very in-depth understanding of the platform. 

Licensing costs for Microsoft Exchange have increased, but are still fair. For some users, the cost is high considering the number of functions and features they will use. 

The advice I would give to anyone considering this solution would be to use the latest online version. It is the only way to get quality support when you encounter any type of problem.

If you are not going to use all of the functions and features and only require primitive functions, this solution may be too expensive. When you consider the cost in terms of storage when you are leveraging the online version of Microsoft Exchange, it is quite a good investment.

When considering just the product itself, I would rate Microsoft Exchange a nine out of ten.

We mainly use the solution for our company email communications.

The platform is easy to use as it is integrated with Microsoft. We can easily share work files with other employees. 

We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved.

We have been using Microsoft Exchange for about seven months.

The product is stable. 

We have 73 Microsoft Exchange users in our organization. It is scalable. 

We contacted the technical support team for the migration. They responded immediately to our concerns and were knowledgeable.

We used Google Workspace before migrating to Exchange. We switched to Exchange as it was already integrated with Microsoft Office and didn't require paying for a separate license.

The setup was not very complex. It took about one to two weeks to migrate all our end-user accounts.

The platform's calendar-sharing capability is useful. It integrates well with other tools. 

I recommend it to others. It has many security features and is integrated with Microsoft Office, making it cost-effective. I rate it a nine out of ten.

We use the platform to facilitate email traffic, file transfer, security services, and rule policies.

Microsoft Exchange is a user-friendly product with efficient features for mail services and DNS registration.

The platform could be more user-friendly.

We have been using Microsoft Exchange for three years.

The service is stable. I rate the stability a nine out of ten.

We have 132 Microsoft Exchange users in our organization. It has a good scalability.

The technical support services are good. The team answers the tickets immediately.

The product is easy to install and deploy. The development steps included creating DNS records, followed by synchronizing with the Active Directory and facilitating user logins.

We implemented the platform with the help of our in-house team.

Microsoft Exchange is an inexpensive application.

The product, Microsoft Exchange, has significantly impacted our team's collaboration by utilizing hybrid directory functionality. We can integrate it with Teams, Calendar, and SharePoint providing simultaneous access for the users. It has effective calendar functionality improving scheduling efficiency. It offers various security-level templates, allowing administrators to tailor security policies based on specific organizational needs.

It is a stable service. It has a knowledgeable technical support team as well. I rate it a nine out of ten.

Microsoft Exchange is a user-friendly product that is easy to manage and configure. 

Some users encounter stability issues. I connect with the support team through my local partner, which takes time. 

I have been using the product for ten years. 

I rate the product's stability a seven out of ten. 

I rate Microsoft Exchange's scalability a nine out of ten. My company has around 4000 users. 

The tool's deployment is simple. 

I rate Microsoft Exchange's pricing a six out of ten. 

I rate the tool a seven out of ten. 

We use the solution in our company for emails, calendars, requests, and tasks.

The exchange of emails is its most valuable feature.

I'm a user for the time being. I'm not an administrator who is managing the server. I was an administrator fifteen years ago. But today, I'm just a simple user using the solution for emails.

We had an antivirus like Sophos to secure our network. In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly. Also, Microsoft should make it more like a web version.

I have been using Microsoft Exchange for a very long time. Currently, we are on the cloud version.

It is a very stable tool.

It is a very scalable tool. In my last company, the solution had more than five thousand users. Now, thirty users use the solution. Considering the upcoming year, there are no plans to increase its usage.

I am not seeking any help from technical support because we speak with our own technical staff.

As a user, we don't get involved in the setup process. We need to connect it using the email address. It takes a minute to deploy it. I can do the deployment by myself.

Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive.

I recommend others planning to use the solution to use it. I rate the overall solution a ten out of ten.

Our company uses the solution to manage emails and accounts. 

The solution's speed is good. 

The search tools are good. 

Observations are very user friendly. 

The solution could be more secure. 

I have been using the solution for ten years. 

The solution is stable. 

The solution is scalable. 

The setup is easy. 

I rate the solution a ten out of ten. 

We primarily use the solution for e-mail. That's pretty much what Exchange is built for, and it's very good at what it's built for. 

If you want to have an email system that works quite well and that allows you to be able to give easy access to everything from emails to checking calendars, that's basically 365.

It is stable. 

It can scale. 

Technical support is largely helpful.

The only thing that could be improved is the pricing. They could make it more competitive. The price is a lot. That said, the product works, which means you're kind of caught between two realities. You want to pay for something that works. You just don't want to pay too much. If they could get it to be more affordable, then they will have a greater uptake in users. All the people that are using G Suite, the free version, would likely actually move over to 365.

I've been using the solution for over 15 years. 

This is a very stable product. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable, and the performance is good.

I'm happy with the scalability. 

We have about ten people using the solution in our company; however, our customers that we support number in the thousands. 

If we do get additional people, we will increase usage. 

I've used Microsoft tech support quite a bit across various applications that they have available. Technical support is not bad. Once or twice you get a unique issue that's going to be difficult until you find someone that knows absolutely everything. However, for the most part, technical support is okay. It could be far worse.

The setups vary in level of difficulty. I've worked with both simple and complex setups. 

I'm not sure exactly how long it takes to deploy. The time would depend on the size of the implementation. 

I can handle the initial setup myself. 

The solution could be less expensive. 

We can do monthly payments if we like; however, usually, we do a yearly subscription. 

We've used on-premises and cloud deployments. In on-premises, we're likely one version behind. On the cloud, we are using the latest version.

I'd recommend the solution to others. Whenever, for example, I find someone using Google, I move them over to Exchange. 

I would rate the product eight out of ten. 

We use this product for emails and for meetings. I'm the IT coordinator. 

The biggest advantage of this product is that it provides us with unlimited storage for our mailbox. The availability and simplicity of getting emails is great. There's an accessible online version and you have the full Office package available at any moment beyond Outlook. The integration with OneDrive comes in very handy. The Outlook Exchange server becomes your go-to place for storing conversations and correspondence. 

The licensing could be better. There are several levels of licensing depending on the number of users and features but it lacks the breakdown of what's included in the license, and the possibility to customize what you really need. There are likely to be features included that you don't need but there's no opt out option for those.  

I've been using this solution for 10 years. 

Stability has improved tremendously. These days it requires an extraordinary set of circumstances to not be able to access your emails, to send or receive emails, or to access the Exchange server.

The solution is quite scalable. We have over 1,000 users. 

We've contacted technical support several times and they've been responsive. They're pretty good, in general. 

Positive

The initial setup is straightforward. There's really no problem with the setup of the latest Exchange servers and Exchange in general. We deployed in-house and didn't need any external partner to handle it.

Microsoft provides you with an ease of control, and management, and sets certain expectations from the software that you can't have if you implement other, cheaper solutions that are likely to be more difficult to manage or that are unable to adapt to new demands. It has a really nice scalable environment. You can start with the smallest Windows license and then just continue scaling up and upgrading, without the need to completely change and start over as your organization grows. The backbone is there on Microsoft. 

I like this product and rate it nine out of 10.