It is to run our mail server.
IT Coordinator at a retailer with 11-50 employees
Integrates with anything and on-premises availability helps avoid extra charges
Pros and Cons
- "It's pretty easy to manage."
- "It is costly, so it depends on how much you want to pay."
What is our primary use case?
What is most valuable?
It's really just been the same for a decade now. I don't think they've really updated anything in a long time.
I like that we can still use it on-premise. Then, we don't have to pay the extra subscription fees for the cloud.
It integrates with anything really, to be honest, besides other Microsoft products.
There are AI-based features, but we don't use it.
What needs improvement?
We don't use Exchange for a lot of stuff, so there's not a lot to improve.
The interface could look a little more nicer, but other than that, it's fine.
For how long have I used the solution?
I have been using it for more than ten years.
Buyer's Guide
Microsoft Exchange
July 2026
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What do I think about the scalability of the solution?
I haven't had to scale it at all. We've been running about the same amount of people for a long time.
It is used by around 100 end users. Just one person is required to maintain it for a hundred users, so we outsource that to an MSP.
They're helpful and easy to deal with.
What's my experience with pricing, setup cost, and licensing?
We bought it years ago.
What other advice do I have?
I would recommend Microsoft Exchange to others because it's pretty easy to manage. However, it is costly, so it depends on how much you want to pay.
Overall, I would rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ICT Officer at Intelligent Skincareinc Inc.
Has efficient calendar-sharing capability and a knowledgeable technical support team
Pros and Cons
- "It integrates well with other tools."
- "We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved."
What is our primary use case?
We mainly use the solution for our company email communications.
What is most valuable?
The platform is easy to use as it is integrated with Microsoft. We can easily share work files with other employees.
What needs improvement?
We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved.
For how long have I used the solution?
We have been using Microsoft Exchange for about seven months.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
We have 73 Microsoft Exchange users in our organization. It is scalable.
How are customer service and support?
We contacted the technical support team for the migration. They responded immediately to our concerns and were knowledgeable.
Which solution did I use previously and why did I switch?
We used Google Workspace before migrating to Exchange. We switched to Exchange as it was already integrated with Microsoft Office and didn't require paying for a separate license.
How was the initial setup?
The setup was not very complex. It took about one to two weeks to migrate all our end-user accounts.
What other advice do I have?
The platform's calendar-sharing capability is useful. It integrates well with other tools.
I recommend it to others. It has many security features and is integrated with Microsoft Office, making it cost-effective. I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Exchange
July 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
IT Support Specialist at Wagner Kablo A.S.
Easy-to-install platform with valuable collaboration features
Pros and Cons
- "The technical support services are good."
- "The platform could be more user-friendly."
What is our primary use case?
We use the platform to facilitate email traffic, file transfer, security services, and rule policies.
What is most valuable?
Microsoft Exchange is a user-friendly product with efficient features for mail services and DNS registration.
What needs improvement?
The platform could be more user-friendly.
For how long have I used the solution?
We have been using Microsoft Exchange for three years.
What do I think about the stability of the solution?
The service is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
We have 132 Microsoft Exchange users in our organization. It has a good scalability.
How are customer service and support?
The technical support services are good. The team answers the tickets immediately.
How was the initial setup?
The product is easy to install and deploy. The development steps included creating DNS records, followed by synchronizing with the Active Directory and facilitating user logins.
What about the implementation team?
We implemented the platform with the help of our in-house team.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange is an inexpensive application.
What other advice do I have?
The product, Microsoft Exchange, has significantly impacted our team's collaboration by utilizing hybrid directory functionality. We can integrate it with Teams, Calendar, and SharePoint providing simultaneous access for the users. It has effective calendar functionality improving scheduling efficiency. It offers various security-level templates, allowing administrators to tailor security policies based on specific organizational needs.
It is a stable service. It has a knowledgeable technical support team as well. I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Manager at Yarix S.r.l.
Provides seamless integration with other Microsoft products and good graphical interface
Pros and Cons
- "I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel."
- "I would like to see the search capability of the Outlook client improved"
What is our primary use case?
The main use cases are sending and receiving emails, managing calendars, scheduling meetings, and integrating with Microsoft Teams.
What is most valuable?
I find the Outlook client very valuable. It allows me to connect to the Exchange Server and send and receive emails easily. The graphical interface is user-friendly and has a good look and feel.
Additionally, I appreciate its seamless integration with other Microsoft solutions like Teams and To-Do.
What needs improvement?
I would like to see the search capability of the Outlook client improved. I would like to be able to search emails by date, sender, recipient, or attachment.
For how long have I used the solution?
I have been using this solution for more the ten years. We use the latest version. It's the cloud version of the Microsoft 365 solution that includes the Exchange Server. So, we use the latest solution provided by Microsoft in their cloud environment.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It is quite scalable when it comes to Microsoft products. I would rate the scalability a ten out of ten.
We all use this solution in our organization.
How are customer service and support?
We have often contacted customer service and support. It's a widely used product around the world. We often turn to community resources. When we are not able to solve a problem we contact our system integrator.
Which solution did I use previously and why did I switch?
We switched to Microsoft because Exchange is the most integrated with other Microsoft products.
How was the initial setup?
If you're using Microsoft 365, it's very easy to setup since Microsoft manages most of it. You simply configure your clients to connect to the Microsoft server using your credentials.
For on-premises solutions, it's a bit more complex as you need to set up and configure servers. You also have to manage roles and permissions, which is not required for the cloud solution.
The setup time can vary. For a small environment, it can take a day or less, especially if you're using a cloud solution like Microsoft 365. However, for larger deployments, there's additional work involved in configuring and optimizing the system.
Many users prefer Microsoft 365 as a cloud solution, which is easy to set up. However, there are still users who opt for on-premises solutions, which require more setup and management. Some are transitioning from on-premises to the cloud for better flexibility and management.
What about the implementation team?
We require a few people for the maintenance of the solution. It's easy to manage. We have one dedicated technician.
What's my experience with pricing, setup cost, and licensing?
For the cloud version, we have to pay. On-premises versions include some licensing, like Office 365 packages. There are variations.
The pricing is reasonable. It's not too expensive. It's comparable to Google, but Google offers fewer features.
Which other solutions did I evaluate?
We considered Linux-based products and Google products.
What other advice do I have?
Overall, I would rate the solution a ten out of ten.
I surely recommend Exchange. The recommendation is to manage the change process correctly, such as the access system, MFA, password change policy, and complex passwords. You should also use Microsoft's email anti-malware solution to resolve issues and avoid phishing campaigns.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Numo Capital Holdings
A highly scalable solution that offers multiple functionalities to its users
Pros and Cons
- "It is a very stable tool...It is a very scalable tool."
- "In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly."
What is our primary use case?
We use the solution in our company for emails, calendars, requests, and tasks.
What is most valuable?
The exchange of emails is its most valuable feature.
What needs improvement?
I'm a user for the time being. I'm not an administrator who is managing the server. I was an administrator fifteen years ago. But today, I'm just a simple user using the solution for emails.
We had an antivirus like Sophos to secure our network. In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly. Also, Microsoft should make it more like a web version.
For how long have I used the solution?
I have been using Microsoft Exchange for a very long time. Currently, we are on the cloud version.
What do I think about the stability of the solution?
It is a very stable tool.
What do I think about the scalability of the solution?
It is a very scalable tool. In my last company, the solution had more than five thousand users. Now, thirty users use the solution. Considering the upcoming year, there are no plans to increase its usage.
How are customer service and support?
I am not seeking any help from technical support because we speak with our own technical staff.
How was the initial setup?
As a user, we don't get involved in the setup process. We need to connect it using the email address. It takes a minute to deploy it. I can do the deployment by myself.
What's my experience with pricing, setup cost, and licensing?
Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive.
What other advice do I have?
I recommend others planning to use the solution to use it. I rate the overall solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT-Manager / Finanzbuchhaltung / Personalwesen at a manufacturing company with 1-10 employees
Offers stability and easy integration with other Microsoft products, but needs to use less resources and be more reasonably priced
Pros and Cons
- "It's user-friendly."
What is our primary use case?
I use this solution for my email and calendar.
How has it helped my organization?
Because of this solution we have better integration with other Microsoft Office solutions.
What is most valuable?
It's user-friendly.
What needs improvement?
The solution needs a lot of resources to run efficiently. It would be nice if it used less resources to run on-premise.
For how long have I used the solution?
I have been working with this solution for about five years.
What do I think about the stability of the solution?
We have not had any problems with the stability of the solution. I would give it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. There are about 70 users working with it on a daily basis in our organization.
Which solution did I use previously and why did I switch?
Previously, we used Scalix. We switched to Microsoft Exchange for easier integration and better stability.
How was the initial setup?
It was a little bit complex to set up, so we had to get external help.
What about the implementation team?
A third-party did the deployment, and it took about two days.
What was our ROI?
This is a time-saving solution.
What's my experience with pricing, setup cost, and licensing?
This solution is expensive. On a scale of one to ten, where one is the worst and ten is the best, I would rate it a four.
What other advice do I have?
Overall, I rate this solution as a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program Manager at Tereta
Easy to set up and good for retrieving data but updates happen too frequently
Pros and Cons
- "The initial setup is easy."
- "It's straightforward to set up."
- "When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."
What is our primary use case?
I just use it to retrieve my data. I'm just mostly leveraging it to retrieve some archive data, so I haven't really used it on a more advanced level.
For example, I was changing my email, so I wanted to retrieve some data I had from the previous address. That was the only time I used Microsoft Exchange to retrieve my archive information. Aside from that, I don't think I've used it for any other use cases.
What is most valuable?
I haven't really used it for something advanced. Most of my use cases are just to retrieve my information. Microsoft Exchange is just a part of your Office package, so you just have it inbuilt. I really haven't used it much.
The initial setup is easy.
What needs improvement?
I've not really gone through the application. The only time I use it is when I want to retrieve particular emails that I had.
I really have issues with updates. When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating. If I have a company constantly updating me on additional features and everything, I get to the point that I just don't read the emails or classify them as junk. However, if I get an update maybe twice, I pay more attention. They need less frequent updates and reminders.
For how long have I used the solution?
I've been using the solution for a year now.
What do I think about the stability of the solution?
I can't speak to the stability as I haven't used it too much.
What do I think about the scalability of the solution?
I haven't tested the scalability. Most of my applications that I just use for my own work.
While it's used in the company, I just use it for my own personal purposes, such as retrieving email.
How are customer service and support?
I've never reached out to support.
When I was using Exchange, I didn't know how to initially use it when I wanted to use it to get to my data. To find out, I checked YouTube, and I got an idea of how to use it. It wasn't a problem for me.
Which solution did I use previously and why did I switch?
I have not used any other similar solution previously.
How was the initial setup?
It's straightforward to set up. If you have your Office package, everything is straightforward.
What about the implementation team?
I did not need the assistance of a consultant or integrator during setup.
What's my experience with pricing, setup cost, and licensing?
This is a company product. I'm not in charge of licensing. I'm not sure what it would cost.
What other advice do I have?
I'm not sure if I could recommend the solution as I haven't taken a deep dive into its functionality. I haven't done any advanced work with it. I've only ever retrieved my own data.
I'd rate it five out of ten. I was able to achieve what I needed to, however, I haven't used it much.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at ADM
Useful cloud storage and reliable
Pros and Cons
- "The most valuable feature of Microsoft Exchange is the email storage is on the cloud, and we don't have to delete emails often."
- "Microsoft Exchange could improve the archiving of emails and the performance."
What is our primary use case?
Microsoft Exchange can be deployed on-premise and in the cloud.
We are using Microsoft Exchange for general sending and receiving emails in the office to customers.
What is most valuable?
The most valuable feature of Microsoft Exchange is the email storage is on the cloud. We don't have to delete emails often.
What needs improvement?
Microsoft Exchange could improve the archiving of emails and the performance.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
Everyone in the company is using Microsoft Exchange.
How are customer service and support?
We have our own technical team for support of Microsoft Exchange.
Which solution did I use previously and why did I switch?
We have been using Microsoft Exchange for a long time. Prior to this, we were using a solution called Thunderbird.
What about the implementation team?
Our internal team does the maintenance of Microsoft Exchange, such as managing the group policy.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft Exchange a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lean manager at Gazprombank
Scalable mail server solution that handles primary functionality including message delivery, archiving and calendars
Pros and Cons
- "This solution handles all of our primary functionality including email, message delivery, message archiving and calendars."
- "In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates."
What is our primary use case?
This solution handles all of our primary functionality including email, message delivery, message archiving and calendars.
What is most valuable?
The primary features I use are email and calendar.
What needs improvement?
In our current situation, the disappearance of sanctions would be a tangible improvement. We are basically cut off from technical support and it's very difficult to obtain any updates.
For how long have I used the solution?
We have been using this solution for four years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution. We already have over 10,000 users in Microsoft Exchange and the total size of the databases exceeds several hundred terabytes.
How are customer service and support?
In all large corporate installations, the first level of tech support is always the local support team. Only if they aren't able to handle the case, we contact tech support in Microsoft. For now, because of sanctions, this option is quite limited.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We had used IBM Notes before but it is an inferior product compared to Exchange.
How was the initial setup?
I barely had any issues with initial setup of Microsoft Exchange. It involves a few clicks on the initial setup dialogue and that's it.
What other advice do I have?
This solution is used by many large organizations and I don't know of any viable alternatives. If there are a large amount of users in an organization, Exchange is probably the best option. If there are less than 1000 users, opensource software may be a better alternative.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Digital transformation director at Medmark
Beneficial communication tracking, reliable, and simple installation
Pros and Cons
- "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
- "Microsoft Exchange could improve the price."
What is our primary use case?
We are using Microsoft Exchange for internal communication between teams.
How has it helped my organization?
Microsoft Exchange has helped our company stay organized in the workplace, it makes time more efficient.
What is most valuable?
The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams.
What needs improvement?
Microsoft Exchange could improve the price.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
I have found Microsoft Exchange scalable.
We have approximately 250 users using this solution.
How are customer service and support?
I have not contacted support from Microsoft.
Which solution did I use previously and why did I switch?
I have not used another solution previously.
How was the initial setup?
The initial setup of Microsoft Exchange is straightforward. It did not take a lot of time.
What about the implementation team?
We have two to three people for the maintenance or support of Microsoft Exchange
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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