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Lawrence Tse - PeerSpot reviewer
Founder, Professional Services Director, Lead Architect at Falcon Consulting
Real User
Top 10
Jun 2, 2022
Can track messages and protects user data
Pros and Cons
  • "We've been using Exchange as an email platform. Our clients require multi-country, multi-regional email collaboration with controlled mail flow. The most valuable feature is the capability of message tracking and the protection of user data."
  • "We've been using Exchange as an email platform; our clients require multi-country, multi-regional email collaboration with controlled mail flow, and the most valuable feature is the capability of message tracking and the protection of user data."
  • "I would like to see Microsoft Exchange improve their documentation."
  • "Unfortunately, the quality of support is very low."

What is our primary use case?

We are a consulting company. We deploy Microsoft Exchange. One of our clients has been working with a file drive endpoint with Microsoft Exchange and Microsoft 365 Exchange. We use the latest version, which is a hybrid platform with Microsoft 365. I also work with departments in the government that use the solution for email purposes.

The maximum number of users that I am working with is approximately 20,000 users at a time. 

What is most valuable?

We've been using Exchange as an email platform. Our clients require multi-country, multi-regional email collaboration with controlled mail flow. The most valuable feature is the capability of message tracking and the protection of user data.

What needs improvement?

I would like to see Microsoft Exchange improve its documentation. The legacy version of the solution had very accurate product documentation. Also, they had very good training courses. Recently, as Microsoft has been frequently adding new features, the documentation has not been as detailed. This means that we need to spend more time making use of our own experience to tackle some problems.

New users will need help from technical professionals. There are not many people in the market that have in-depth knowledge of the product. The documentation for Microsoft Exchange is scattered, poorly organized, and often incomplete.

Due to the lack of adequate documentation, users cannot determine the optimal way to operate the system and end up crashing the product. Unfortunately, many of them do not seek help as they are unwilling to pay Microsoft the high cost of professional services.

For how long have I used the solution?

I have been working with Microsoft  Exchange for twenty-three years. 

Buyer's Guide
Microsoft Exchange
April 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
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What do I think about the stability of the solution?

Microsoft Exchange has been in the market for more than twenty-five years. It is a stable, mature product. Any concerns with stability usually have to do with the fact that the user is not using the product in the correct manner because Microsoft did not teach them how to operate the solution correctly.

What do I think about the scalability of the solution?

As long as you have a good plan, Microsoft Exchange can scale very well. However, the solution does consume a lot of web resources if deployed on physical hardware or on VMware. For example, I have an organization that has 200 users and Microsoft has eaten up more than 100 gigabytes of memory.

If you use Microsoft Hyper-V, the scalability is good. 

How are customer service and support?

It is not unusual that when you implement the solution and you need information, you can not find it, or it is not very detailed. You will then need to engage with the Microsoft support team. You will need to spend a lot of time making use of your own experience to tackle some problems.

Microsoft charges very expensive professional fees for support services. Unfortunately, the quality of support is very low. They are not grooming sufficient people to support the end-users.

How was the initial setup?

The initial setup of Microsoft Exchange is not complicated. However, if you need to set it up to work in harmony with any other program, you need a very in-depth understanding of the platform. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs for Microsoft Exchange have increased, but are still fair. For some users, the cost is high considering the number of functions and features they will use. 

What other advice do I have?

The advice I would give to anyone considering this solution would be to use the latest online version. It is the only way to get quality support when you encounter any type of problem.

If you are not going to use all of the functions and features and only require primitive functions, this solution may be too expensive. When you consider the cost in terms of storage when you are leveraging the online version of Microsoft Exchange, it is quite a good investment.

When considering just the product itself, I would rate Microsoft Exchange a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hardware Infrastructure Engineer at Newtech Technology
Real User
Top 20
Aug 18, 2025
Service improves convenience but needs faster reopening times

What is our primary use case?

Email exchange is part of our operations. As a customer, I use email for communication.

What is most valuable?

Integration is crucial for data storing. Web data is handled effectively, and it's quite convenient.

What needs improvement?

Microsoft Exchange is a little bit difficult. The challenge lies in the cloud implementation.

For how long have I used the solution?

We have been using this system for almost more than five years.

What do I think about the stability of the solution?

The system is stable.

Which solution did I use previously and why did I switch?

We don't currently use a similar service platform as we developed our own system.

What was our ROI?

When discussing price, we usually inquire about ROI. While Microsoft Exchange is expensive, we see some return on investment.

What other advice do I have?

At this moment, we have not explored additional features. We do not utilize a shared calendar. I focus on scheduling, and we seldom use the shared calendar but share files instead. The system performance is quite satisfactory. I can provide a referral. On a scale of 1-10, I rate Microsoft Exchange a 6.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 18, 2025
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Buyer's Guide
Microsoft Exchange
April 2026
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
Roymell Santos - PeerSpot reviewer
ICT Officer at Intelligent Skincareinc Inc.
Real User
Top 5Leaderboard
Jul 30, 2024
Has efficient calendar-sharing capability and a knowledgeable technical support team
Pros and Cons
  • "It integrates well with other tools."
  • "We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved."

What is our primary use case?

We mainly use the solution for our company email communications.

What is most valuable?

The platform is easy to use as it is integrated with Microsoft. We can easily share work files with other employees. 

What needs improvement?

We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved.

For how long have I used the solution?

We have been using Microsoft Exchange for about seven months.

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

We have 73 Microsoft Exchange users in our organization. It is scalable. 

How are customer service and support?

We contacted the technical support team for the migration. They responded immediately to our concerns and were knowledgeable.

Which solution did I use previously and why did I switch?

We used Google Workspace before migrating to Exchange. We switched to Exchange as it was already integrated with Microsoft Office and didn't require paying for a separate license.

How was the initial setup?

The setup was not very complex. It took about one to two weeks to migrate all our end-user accounts.

What other advice do I have?

The platform's calendar-sharing capability is useful. It integrates well with other tools. 

I recommend it to others. It has many security features and is integrated with Microsoft Office, making it cost-effective. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Md. Shirajur Rahman Akash - PeerSpot reviewer
Branch Manager at Shakti Foundation
Real User
Nov 27, 2023
A user-friendly product that is easy to manage and configure
Pros and Cons
  • "Microsoft Exchange is a user-friendly product that is easy to manage and configure."
  • "Some users encounter stability issues. I connect with the support team through my local partner, which takes time."

What is most valuable?

Microsoft Exchange is a user-friendly product that is easy to manage and configure. 

What needs improvement?

Some users encounter stability issues. I connect with the support team through my local partner, which takes time. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I rate the product's stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Exchange's scalability a nine out of ten. My company has around 4000 users. 

How was the initial setup?

The tool's deployment is simple. 

What's my experience with pricing, setup cost, and licensing?

I rate Microsoft Exchange's pricing a six out of ten. 

What other advice do I have?

I rate the tool a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CTO at Numo Capital Holdings
Real User
May 3, 2023
A highly scalable solution that offers multiple functionalities to its users
Pros and Cons
  • "It is a very stable tool...It is a very scalable tool."
  • "In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly."

What is our primary use case?

We use the solution in our company for emails, calendars, requests, and tasks.

What is most valuable?

The exchange of emails is its most valuable feature.

What needs improvement?

I'm a user for the time being. I'm not an administrator who is managing the server. I was an administrator fifteen years ago. But today, I'm just a simple user using the solution for emails.

We had an antivirus like Sophos to secure our network. In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly. Also, Microsoft should make it more like a web version.

For how long have I used the solution?

I have been using Microsoft Exchange for a very long time. Currently, we are on the cloud version.

What do I think about the stability of the solution?

It is a very stable tool.

What do I think about the scalability of the solution?

It is a very scalable tool. In my last company, the solution had more than five thousand users. Now, thirty users use the solution. Considering the upcoming year, there are no plans to increase its usage.

How are customer service and support?

I am not seeking any help from technical support because we speak with our own technical staff.

How was the initial setup?

As a user, we don't get involved in the setup process. We need to connect it using the email address. It takes a minute to deploy it. I can do the deployment by myself.

What's my experience with pricing, setup cost, and licensing?

Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive.

What other advice do I have?

I recommend others planning to use the solution to use it. I rate the overall solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MohamedAbdallah - PeerSpot reviewer
Head Section of Projects Development at CAPMAS
Real User
Mar 9, 2023
Good functionality, good integration, and helps make email very accessible
Pros and Cons
  • "The exchange functionalities are good."
  • "I'd like the archiving process to be faster."

What is our primary use case?

We primarily use the solution for email and passing on information between the company's user base.

What is most valuable?

The exchange functionalities are good. It helps ensure information is accessible and can move between people in the company. The exchange of email is very easy.

The integration is very good.

The Microsoft visuals are very helpful. 

We're able to work on SQL servers with no issues. 

What needs improvement?

I can't say there are any missing features. 

I'd like the archiving process to be faster. 

They could offer better performance and enhancements throughout the product. 

For how long have I used the solution?

I've been using Microsoft for 15 years. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. I'd rate the overall stability eight out of ten. 

What do I think about the scalability of the solution?

It is a scalable product. A company would have no issues if it needed to expand. 

The solution is mainly used by all end-users. Everyone in the company has it. That's about 1,500 users.

How are customer service and support?

I have never reached out to technical support.

Which solution did I use previously and why did I switch?

I have never worked with other similar products. 

How was the initial setup?

Others work on the deployment and configuration process. I did not take part in the implementation process. 

I have five colleagues that handle all aspects of Microsoft maintenance, including any needed maintenance for Exchange. One is an admin on Exchange. The others handle other Microsoft products.

What other advice do I have?

I am using the latest version of the solution. 

I'm an end-user. As an end-user, the solution works well to the point I don't really know it's there. My company is a Microsoft customer. 

I'd rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Md. Ariful Islam - PeerSpot reviewer
Sr. Software Engineer at উপায় (UCB Fintech Company Limited)
Real User
Jan 29, 2023
The best feature is single sign-on access
Pros and Cons
  • "Exchange's best feature is single sign-on access using the Microsoft Identity framework."
  • "The security features could be improved. There should be a better policy management system."

What is our primary use case?

Exchange is an email solution. 

What is most valuable?

Exchange's best feature is single sign-on access using the Microsoft Identity framework. 

What needs improvement?

The security features could be improved. There should be a better policy management system. 

For how long have I used the solution?

I have used Exchange for the last 12 years.

What do I think about the stability of the solution?

Exchange is 100% stable.

What do I think about the scalability of the solution?

Exchange is 100% scalable. More than 100 of my customers use Microsoft Exchange, and some of the larger ones have more than 10,000 users.

How are customer service and support?

We are a service provider, so we provide the first and second tiers of support. If we cannot solve the issue, we escalate to Microsoft premier support. My clients are happy with the Microsoft team. 

How was the initial setup?

When I started using Microsoft Exchange, I found it to be complex. It's much easier now that I understand the architecture. Microsoft Exchange can be deployed on-premises, but it is also excellent as a cloud solution. 

The deployment time depends on the customer. A greenfield deployment typically takes around two weeks. It might take one or two months if you need to migrate accounts and data. 

What other advice do I have?

I rate Microsoft Exchange 10 out of 10. I always recommended customers go with the Microsoft email solution, either on-premises Exchange or Microsoft Office 365. You can also go for the hybrid. I suggest Microsoft 365 or Microsoft Exchange for their collaboration and communication solutions.

Speaker 2:

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Mikaeil Beigpour - PeerSpot reviewer
Networks Administrator at Saipa
Real User
Dec 22, 2022
Good speed and very user-friendly observations
Pros and Cons
  • "The search tools are good."
  • "The solution could be more secure."

What is our primary use case?

Our company uses the solution to manage emails and accounts. 

What is most valuable?

The solution's speed is good. 

The search tools are good. 

Observations are very user friendly. 

What needs improvement?

The solution could be more secure. 

For how long have I used the solution?

I have been using the solution for ten years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

The setup is easy. 

What other advice do I have?

I rate the solution a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.