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OpenText 360 for SharePoint pros and cons

Vendor: OpenText
4.2 out of 5
932 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

OpenText 360 for SharePoint automates manual processes with its workflow capability.
Its cloud subscription model ensures access to all features without the need for manual updates.
The platform offers customization, making it adaptable to various business needs.
Collaboration, traceability, and document retention are among its most valued features.
OpenText 360 for SharePoint integrates well with Microsoft Teams, enhancing project management and document handling.

CONS

OpenText 360 for SharePoint should offer more out-of-the-box solutions and reduce dependency on customers for development.
Its licensing is complex, requiring expert knowledge to understand, and needs simplification for ease of use.
It lacks robust backup and restore capabilities, making handling large volumes of documents a challenge.
Users face issues with integration and have to rely on API request calls instead of direct connectors for some tasks.
Occasional service outages can impact system performance, with risks to reports, dashboards, and overall functionality.
 

OpenText 360 for SharePoint Pros review quotes

reviewer1648332 - PeerSpot reviewer
Jul 18, 2022
It has a lot of flexibility, and Microsoft does come up with some new additions from time to time.
SB
Jun 20, 2025
The benefits that OpenText 360 for SharePoint has brought to my company include improved turnaround time.
Cosultmn4565 - PeerSpot reviewer
May 26, 2019
It's all now on cloud subscription, so you can use all the features without worrying about making the system updates patches.
Learn what your peers think about OpenText 360 for SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Jose Francisco Rosario - PeerSpot reviewer
Apr 25, 2024
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
SK
Feb 2, 2023
The collaborative environment for long-term archival or record management is great.
CH
Feb 3, 2021
The fact that you can see and create something that fits your business is the most valuable thing in this platform. It is a customizable product, so it fits your needs.
Lungi Ngcingwana - PeerSpot reviewer
May 29, 2023
The fact that it allows for the internal sharing of information is very good.
SK
Dec 21, 2021
The most valuable features are collaboration, traceability, retention of documents, and search.
VW
Feb 26, 2025
OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices.
VR
Jul 29, 2018
We have manual processes, so the workflow enables us to automate a number of these processes.
 

OpenText 360 for SharePoint Cons review quotes

reviewer1648332 - PeerSpot reviewer
Jul 18, 2022
If I have to really create an internal knowledge management portal, if I have to compare SharePoint and WordPress, WordPress is far, far better in regard to the SharePoint option.
SB
Jun 20, 2025
Sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently.
Cosultmn4565 - PeerSpot reviewer
May 26, 2019
They need to come with more out of the box solutions, rather than depending on customers to develop them.
Learn what your peers think about OpenText 360 for SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Jose Francisco Rosario - PeerSpot reviewer
Apr 25, 2024
The graphical user interface had to be more user-friendly. It's not as intuitive.
SK
Feb 2, 2023
The user interface could definitely be improved.
CH
Feb 3, 2021
Its licensing needs to be simplified. Currently, its licensing is very complex. It contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify the licensing and make it easier to understand. It would make a customer's life easier.
Lungi Ngcingwana - PeerSpot reviewer
May 29, 2023
Integration is an area where the solution lacks.
SK
Dec 21, 2021
An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved.
VW
Feb 26, 2025
In the future, I would like to see new features in SharePoint for improved project tracking processes.
VR
Jul 29, 2018
We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support.