Oracle CRM is used for sales activities. We can create customers, opportunities, codes submitted, reporting, and forecasting.
Unemployed at a manufacturing company with 51-200 employees
Simple to use, has good analytics, and has good reporting
Pros and Cons
- "The forecasting reporting section was the most useful."
- "The performance could be better."
What is our primary use case?
What is most valuable?
The forecasting reporting section was the most useful.
What needs improvement?
The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.
For how long have I used the solution?
I have been working with Oracle CRM for three and a half years.
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What do I think about the scalability of the solution?
We have six users.
How are customer service and support?
We did not contact technical support.
Which solution did I use previously and why did I switch?
I previously worked with Microsoft Dynamics 365 and a local solution, which was built here, it is not an international solution.
How was the initial setup?
The initial setup was complicated. I would rate it a three out of five.
It took six months to one year to deploy.
What about the implementation team?
The deployment was completed by a third party.
What other advice do I have?
I would rate Oracle CRM a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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sharing their opinions.
Updated: September 2025
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