What is our primary use case?
I use the solution for goal management, performance management, recruitment, and other core HR management processes.
What is most valuable?
I found all of the features to be valuable. Since it is an integrated solution, it brings speed and efficiency to the business process.
What needs improvement?
Each business has its own unique process for performance evaluation. We work with templates, but the templates in Oracle HCM Cloud are a bit rigid. Once we are done working on a template, we can't change it unless we create a new one.
Creating a new template is feasible. We can create a duplicate template and edit it. However, our clients consider creating new templates to make updates as a challenge.
Some of the functionalities are cast in stone. When businesses have a unique way of doing something, and we tell them that they have to do it in a certain way in Oracle, it gives rise to arguments since they want enough room to accommodate their old processes.
For how long have I used the solution?
I have been using the solution for the past four years.
What do I think about the stability of the solution?
The solution is stable. Most of the instability is due to our network connectivity.
What do I think about the scalability of the solution?
The solution is scalable. We had an engagement session with Oracle support, where they explained that they could add some patches to accommodate huge numbers of users. If the number of users increases, we can contact Oracle, and they will do some modifications for us.
How are customer service and support?
Sometimes they provide the solution. Sometimes, the individuals who respond to the SRs do not have the knowledge to help us with our request. It leads to more communication back and forth and causes delays. We could tell they were trying to get their heads around our request. Other times, you get lucky and get people who understand your issues and give you a straight-up solution.
How was the initial setup?
From a functional perspective, the initial setup wasn't a difficult task. However, from a technical perspective, there is a bit of integration involved. I would rate the setup difficulty a seven out of ten.
What about the implementation team?
If we want to learn to implement the solution, we should acquire knowledge about both the technical and functional aspects of the solution. Some of the functionalities or tasks we need to perform are intertwined.
We may do something on the functional side, but then we might realize that we also need to do some technical work. So, it is good to know both aspects, which takes time and effort.
The deployment took us six months. A third-party team did the deployment.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is high.
What other advice do I have?
I specialize in HCM. The solution is cloud-based. It gives us a heads-up about interruptions. We cannot just be functional consultants. We must know the technical aspects. From an implementer’s point of view, some businesses want the solution but don't have their processes streamlined. So it becomes a problem, and we end up spending a lot of time on the project. Before choosing a solution, it would be good to do the groundwork by testing the client’s business process and streamlining it as much as possible.
Apart from my reservations about the performance module, I would rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner/customer
