Salesforce Marketing Cloud Reviews

We primarily use the solution for email marketing.

The solution has made it easier and faster in marketing, specifically around automation.

In the deployment of lists, we can get a lead and share it with marketing right away. Everything is integrated within Salesforce. The sales team can connect to the potential client in regards to the product or project. Everyone can work together. 

The automation is great. It saves us a lot of time and it makes us move faster. 

The solution has been stable overall.

The initial setup is pretty straightforward. 

The solution can scale.

Technical support has been helpful when we have raised tickets. 

I really don't have any problem with the solution. 

That said, I've noticed on one-to-one leads, the customer objection option is not available. Whenever I need to map the two same email letters with multiple forms, submissions, et cetera, we need to save time. There are just a few ways in which the solution doesn't allow us to customize so well. We'd like to see more features available to us.

We have found the solution to be stable. It doesn't have bugs or glitches. it doesn't crash or freeze. It's reliable. 

The solution seems to be scalable. 

We have about ten people on it right now.

We've already increased usage.

Technical support is fine. If we raise a ticket, we get the help we need. 

We did use a different solution, however, we switched based on the pricing.

The initial setup isn't too bad. It's not overly difficult.

For us, the deployment took about three months.

We have four or five people that are able to handle maintenance requirements. 

We handled the implementation in-house. Our marketing team handled it in part.

We have seen an ROI since using this product.

We do have to pay for a license. We don't have to pay for any extras.

My company is a Salesforce customer. We do not have a specific business relationship with the organization. 

I'm not sure which version number we're using. 

I'd recommend this solution to other companies with marketing teams. It's not ideal for individuals. 

I would rate the solution at a nine out of ten.

We are able to concentrate all inbound and outbound data in one screen.

This tool is user-friendly. They can improve on the analytics and visualization parts inside the tool itself.

The analytics feature needs some improvement.

We have been using the solution for two years.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

I would rate the technical support at 8/10. I raised many problems on the website and I got good responses.

I worked on Oracle Eloqua and Marketo. However, Salesforce is user-friendly and the sales rep can easily handle data.

The setup was easy.

Add more features that include both analytics and visualization.

We did not evaluate any alternative solutions.

It is a good product.