Salesforce Reviews

I am using Salesforce as a user at NICE, which is the company that uses Salesforce CRM. I am part of thousands of NICE employees who use Salesforce CRM, and it offers many more features than just a CRM system.

I am not certain which products are particularly licensed, but I can tell that we use Salesforce for holding customer data. We also use Salesforce to store a lot of implementation information. We use Salesforce to integrate with pricing tools, and in Salesforce you have customer records for each customer and opportunities. You also have projects that have been delivered, and there are many tracking confirmations for those projects. It is not fully a tool to automate project management, but it contains many elements related to project management, stages, and statuses.

One of the key use cases is collecting all pipeline data, all leads, and all opportunities to build and monitor pipelines, stages, and related information. Since I have been working with Salesforce for at least five years, this was one of the primary use cases.

I am aware that NICE is working with technologies because our contact center cloud solution is based significantly on AWS. We also use Azure, though I am not certain about Cisco. The company is working with both AWS and Azure, but I am only aware of starting details. AWS is an industry standard, and Azure is a significant competitor to that. Some customers want their solutions running on AWS, while others ask for solutions on Azure or part of the solution on Azure. These are the two cornerstones of cloud infrastructure today.

NICE works in the customer experience domain, which is a very wide marketing term. NICE delivers cloud contact center solutions and all related applications to the cloud. NICE has a full cloud portfolio for contact center customers and NICE has an almost full portfolio for enterprise solutions which are on-premise as well. Historically, NICE came from on-premise, but now NICE supports full cloud. I have multiple years of experience in the development of contact center solutions and have worked for many years on different applications inside the suite we offer to the market.

Sometimes I would prefer Salesforce to run a little bit more quickly. My tasks are relatively easy, and I am not the person responsible for the company. There are some gaps that people responsible should address with ideas on how to improve. My role is not a leading point; I am a very basic user of Salesforce. My tasks are not complex, and I do not have a big problem with that.

Salesforce could improve its speed. I would prefer not to analyze it in detail because it generally works well. I cannot say that I spend a lot of time waiting for a response from Salesforce, which would not be suitable for work. For me, this mostly works. There may be more experienced users with wider tasks who experience more problems.

I am not in the details of how this works. We have a separate service department responsible for business automation, and those people know the details of how to estimate complexity, comfort level, and expense. I am just aware that Salesforce is running some integrations for us. All integrations are very important, but I am not in the details of this. If there are limitations, problems, or requirements with regard to integrations, I am not aware of them.

With regard to setup, I feel informed because I am not setting this up. What can I complain about? It is pain-free. If you want, you can mention that sometimes my business would be great if Salesforce runs a little bit quicker in a soft manner. I do not have a strong component with regard to speed. Cloud-based software runs on different resources. The GUI might sometimes be a little bit slow.

Salesforce is good for me. I am clicking on a link and catching it. There is nothing to install, and it is running. I think Salesforce is perfectly scalable because it runs very big datasets for many years and serves thousands of customers. I think it is perfectly scalable from my point of view as a customer.

I think approximately 1,000 to 3,000 users are working with Salesforce in my company at the moment.

Salesforce is a huge universe, and I cannot tell what should be improved because it has so many capabilities. Probably I am not aware of the majority of those capabilities. This is rather static for big systems, as customers are not aware of the majority of such big system features. I cannot say that I experience some lack of specific functionality. Usually, everything is in place, but I need to have the right permissions. So I cannot answer the question, as I am fine currently.

Sometimes I feel the reporting could be more sophisticated and even AI-enabled. For today, the reporting is a good one but a classical one, and I need to build a report. I need to mention the data I want to run on, the filters to apply, and the commands to choose. Sometimes I have much more complex tasks. Generally speaking, I collect the data and know that the data is in the system. If one day they introduce an elaborated AI capability for me to tell Salesforce that I need to get this kind of data and then perform this kind of comparisons and checks to get this kind of result in that form, my ability would be very good.

I did not have a chance to evaluate any other CRM solutions in my company. I am trying to recall my experience. I think my ability of time in my work when I dealt with CRMs, I interfaced with some tailor-made solutions or mostly I dealt with Salesforce.

Salesforce is stable for me.

I think Salesforce is perfectly scalable because it runs very big datasets for many years and serves thousands of customers. I think it is perfectly scalable.

It is not my business to approach technical support because if I have a problem, I approach the internal help desk. They work to help me, and I do not even know if they fix something by themselves or if they need to open separate cases.

I did not have a chance to evaluate any other CRM solutions in my company. I am trying to recall my experience. I think my ability of time in my work when I dealt with CRMs, I interfaced with some tailor-made solutions or mostly I dealt with Salesforce.

I am not in the details of how this works. We have a separate service department responsible for business automation, and those people know the details of how to estimate complexity, comfort level, and expense. I am just aware that Salesforce is running some integrations for us. All integrations are very important, but I am not in the details of this. If there are limitations, problems, or requirements with regard to integrations, I am not aware of them.

With regard to setup, I feel informed because I am not setting this up. What can I complain about? It is pain-free. If you want, you can mention that sometimes my business would be great if Salesforce runs a little bit quicker in a soft manner. I do not have a strong component with regard to speed. Cloud-based software runs on different resources. The GUI might sometimes be a little bit slow.

For those who might want to use Salesforce in the future, I do not know what to say. What I can tell is that I never passed any training here for Salesforce, so it could be almost plug and play. It is a good one, and I see that those who choose Salesforce as a platform for their CRM or business process estimations would be making a good investment because it is an industry standard. What is important is that several people move between companies, and it is frequently beneficial that they do not start teaching themselves the CRM because if Salesforce is easy to start, and with high probability, you will have a person who is already familiar with it. In this case, it is an advantage. Finally, I think those who will be using Salesforce will probably enjoy it. I would rate this product 9 out of 10.

My main use case for Salesforce is customer support through cases, item repairment, item malfunction, and day-to-day communication with customers who are experiencing either issues, technical issues, or software malfunction issues. I also give them updates and upload files, providing them with status information about items that are in repair.

Whenever an item is sent for repair to my company from the customer, the customer will make a case for it and put in all of the details including the part numbers and what malfunction they have with the item. I can open up an RMA for them, so for importation, exportation, everything will go through. They can also be updated through the process of what the status of their item is and where it is in the repair process.

Day-to-day communication with the customer is the primary focus. If they have any other questions, I can upload files or they can upload files as well. We can try and troubleshoot any malfunctions or defects that they are having on their end and also send technical documentation their way that they need to be updated about.

Salesforce offers file sharing that is easy to use. It allows me to track what the status of multiple cases that have been opened is. There is also the benefit that the customer has their own login so they can also see from their end what the status of the items is and also communicate with me whenever they need.

The big picture when looking at the analysis of how many cases have been opened and how many have been closed and in what time stands out to me. This is very important contractually with the customer. You can see what the customer satisfaction is and how optimal you are with this specific customer and what kind of problems they are having and how many you are willing to resolve on their end. You can also analyze the types of responses that you were able to give the customer in order to resolve their issue.

It is also good that there is incorporation of email simultaneously, meaning that I can send out an update that can also be CC'd with other coworkers and also other of the governing bodies in my company. This helps with the organizational structure of maintaining the files and the cases that are being brought up.

Salesforce is a great tool that shows at a glance how many cases are open for a specific department. This helps with end of year investigation or summaries so that we can see what we were able to do during the year and how many of the cases are still open and might need more attention or, on the other hand, how many we were successfully able to close and resolve in a short period of time.

The customer can see the status of items without having to speak to a representative. This means there is more customer satisfaction because they see exactly where their items are. There is also faster response time on our end because it is easy to use. The history feature is also valuable. Once cases stay on, you can look back to see if this is a recurring issue or if the same malfunction or defect came up before with this specific customer, you can look back and see what solution they were given in the past.

The UX/UI of Salesforce is a bit problematic. A lot of times there is a learning curve and even over three years I was not able to completely feel comfortable with using it. The search and the keywords and the cases and the account names and there is just a lot of information that is incorporated into Salesforce that it is hard to navigate. It is difficult to quickly find exactly what you are looking for without getting help from another coworker that might know more or really just tinkering around with the system in order to find the best result that you can.

I came into a problem with the incorporation of Hebrew. While international customers are spoken to in English, there needs to be incorporation of other languages. There are also customers in the country that use Salesforce with us. A lot of times, when sending updates to Salesforce inside of the company or even to customers that are local, the Hebrew support in Salesforce is problematic. It comes up either backwards or the language does not even identify, meaning that the update will just be completely gibberish.

I have used Salesforce for three years during my entire time in this position.

Salesforce is stable.

Salesforce scalability allows you to scale it up. You can use it in big companies with many employees. It is just a matter of how much attention you are able to give to it and how much you are able to put in information and to make sure that the information that is going in is correct and updated.

The customer support definitely provides a basic picture to the end user or the customer on the other side where they can receive updates and files and see the process of the status of where their items are.

I only use Salesforce for customer relationship management.

I was not incorporated in any of the implementation. I was the end user that actually used the software and was not involved in any of the pricing or licensing.

While not necessarily return on investment, it does help to see going forward what percentage of work you actually need for each project. This means that whichever customer opens more cases and if the cases are more difficult or cases that take a longer time to resolve, you can evaluate how much technical documentation or updates are sent to them. You can then evaluate the amount of personnel or the amount of workers that you need for that specific project going forward.

I was not incorporated in any of the evaluation of other options.

The effectiveness of Salesforce depends on what others are looking for. If they are looking for basic customer relations with something that keeps history of cases and provides a basic introduction to keeping track of the issues that come up and file sharing and being in communication with the customer, then it works well. I would rate this product a 6 out of 10.

My main use case for Salesforce is to organize cases that I'm working on in order to see program statuses, to link, integrate sources, and to pair it with our internal delivery campaigns so that we can keep track of how delivery is going for each of our leads programs.

A quick, specific example of how I use Salesforce in my daily work is when our sales team closes a new deal, the products that need to be delivered appear within an opportunity, and we create cases within those products to break down which programs need to be set up and started.

Our team uses cases to link with internal campaigns on our website, as well as with integrate sources for delivering the leads directly to our customers.

The best features Salesforce offers include a user face that is quite straightforward to use, building reports that is fairly straightforward, and I appreciate the UI.

The report building capabilities are extremely useful for me in order to keep track of ongoing programs and their progress, and it helps me determine whether as a department, we are meeting our goals and working towards our KPIs.

Salesforce has positively impacted our organization by allowing us to work collaboratively with other departments in order to keep track of programs so that when a salesperson closes a deal, everything that the delivery manager needs is automatically populated, which then can be linked with our internal campaigns for data management, and within all that, we can keep track of progress linked to the customer sources as well.

Specific outcomes show how Salesforce has helped our organization: it has improved collaboration greatly because everybody can access the same cases easily and there are areas within the case where we can send messages to each other to discuss any questions we have, and the notes and questions are always available directly on the case itself, so you don't have to start looking through email threads to try and find a conversation relating to that case.

Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program. So we just have to find a workaround to be able to find those cases again, but it was frustrating to not be able to have them easily accessible in that moment.

I chose an eight because being able to move between cases and products more easily would improve the score, and also improving the UI on a product level would make it better for me.

I have been using Salesforce for just over three years.

Salesforce is mostly stable for me and my team, with the occasional glitches, but for the most part, I would say 99% of the time it works well.

Salesforce's scalability seems sufficient, as I think it should be able to handle growth or changes in my organization easily if we're carrying on with the capabilities we're using right now.

The customer support for Salesforce is not something I have experienced directly, but we do have someone on our team whose specialty is working on Salesforce problems, and so I direct any issues to him, and he deals with it.

Neutral

Before Salesforce, my organization used internal campaigns on our website before cases were created on Salesforce, and I believe the reason that we switched to Salesforce was to allow for more collaboration between departments, but this was before my time, so I'm not certain.

I have not seen a return on investment, as I am not at the level to be involved in those kinds of metrics or details.

I do not know if my organization evaluated other options before choosing Salesforce, as this was before I joined the company.

There are lots of ways to make your pages and dashboards customizable so that everything is best for your personal workflow, such as using table view versus Kanban view, whatever you need to make your workflow more manageable. There are many functionalities that are worth looking into in case they can help make your day-to-day tasks smoother.

On a scale of one to ten, I rate Salesforce an eight out of ten.

In my role, I primarily use Salesforce to stay on top of my opportunities, to log calls, and to keep all the information I have on the accounts and make sure that everything's visible and trackable so that not only I can work on it, but also senior leadership has visibility into what I'm doing.

A specific example of how I use Salesforce in my day-to-day work is to update my opportunities and to log calls.

I manage everything through Salesforce in my daily workflow.

Salesforce does what it's supposed to do and is very good for managing my opportunities and for my day-to-day job as a salesperson.

Reporting dashboards are helpful, though I find that they're much more beneficial towards the manager level. As an end user on the day-to-day, it's more a way that I can upkeep everything to do with my accounts.

Salesforce has positively impacted my organization by helping us be more streamlined and have more visibility into what's going on. Without it, it would be impossible to run an account properly.

I wish that when I bring up a report or enter my opportunities, I could easily edit some fields. I know there's in-line editing, but it's more clunky than other tools that are out there, in my experience.

I don't have any other needed improvements to add, particularly around reporting or any other area.

I have been using Salesforce for eight years.

In my experience, Salesforce is very stable; there are no downtime or issues.

Salesforce's scalability is great; it can scale to whatever you need, and you just buy more seats.

I have never interacted with customer support; I haven't needed to.

Neutral

I've never used a different solution; I've only ever used Salesforce.

I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.

I'm not the right person for the question about return on investment; I can't answer that.

I'm not the right person for the question about return on investment; I can't answer that.

I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.

My organization did not evaluate other options before choosing Salesforce.

I would rate Salesforce 8 out of 10.

I'm using Salesforce for CRM.

It handles customer management and opportunity management.

I have been an end-user for more than five to six years.

This is primarily for opportunity management. As I mentioned, I am doing sales jobs for Vertica software and software licensing. We use Salesforce as our CRM, the customer relationship management solution, to manage our opportunities.

In most cases, I'm just a user, so I have no specific insights to share.

The customer management and opportunity management features are particularly valuable.

The web-based dashboard and reporting capabilities help me monitor and track sales opportunities effectively.

As a person who knows SQL, it would be very helpful if there were tools that could leverage my SQL knowledge. Instead, they only allow me to click, drag, and follow their predetermined workflow. I would prefer more flexibility in this regard.

I have been an end-user for more than five to six years.

Sometimes it displays maintenance messages, but there have been no major stability issues.

I have no insight into scalability as I'm just a light user. I'm not a decision-maker for these aspects.

I simply run queries in Salesforce to generate reports. I don't use any additional features as I am a light user.

Neutral

I used Siebel when I worked for IBM. It is now under Oracle. It was quite a long time ago, so I don't have a meaningful comparison.

I use the web-based dashboard and reports, which require no setup.

I use the web-based version of the solution.

I have no information about the return on investment.

The system is not particularly easy to use, but there are no alternatives available to me.

There must be better solutions in the market, though I am not familiar with them.

I lead the Vertica team in APAC and manage the team members. I am a light user primarily viewing the current status of existing opportunities and generating reports to monitor team activities.

The solution is provided by Salesforce, and I simply use what is available.

As a very light user, I may not be the best person to provide comprehensive advice about the solution.

On a scale of 1-10, I rate this solution a 6.

I use Salesforce daily, which keeps a log of all my opportunities, helps me manage my accounts, lets me see my team's status, shows where I'm at in the team, how much pipeline I have, and what my current closed one is, really just facilitating the day-to-day functions I handle as an account executive.

Daily, I look at all my opportunities I have in Salesforce, and it really helps me because sometimes it flags an account or opportunity that hasn't had much activity for some while, prompting me to re-engage with the contact or the lead tied to the accounts, helping to move things on and hopefully get a close one.

It's literally my Bible; I use Salesforce all the time, every day, whether it's for internal referencing or the accounts that I manage.

Salesforce has positively impacted our organization because it constantly keeps evolving and really helps with the organization and the revenue side of things, leading us to be much more on the ball when it comes to forecasting and planning and account strategies.

The more accurate forecasting is something the revenue side of things can answer, but I can definitely say that it's better team collaboration, helping with our internal meetings as a sales team; although the account strategies and the more granular forecasting come from an accounting perspective that I just don't have access to.

The customizable dashboards and real-time updates that keep my work consolidated stand out as the best features Salesforce offers. Everything is kept in a centralized location.

The dashboard helps me stay organized because I can see how much more pipeline I need to create to achieve my quota, notifying me if I'm running a bit behind or if I need to increase something. The real-time updates allow me to inline edit when I need to update the commit stages, having real-time updates to the graphs.

I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in general, I believe it's very customizable, and you can make everything bespoke, tailored towards your needs.

I think sometimes it's just cosmetic features that can be improved, including the way information is displayed and speeding up navigation, but on the whole, I think Salesforce is a great user-friendly software.

I've been using Salesforce for the last six years.

I have not experienced any downtime or technical issues with Salesforce.

Salesforce absolutely scales with my organization's needs.

I haven't needed to reach out to customer support because we have an internal team that deals with Salesforce matters, but I believe issues are resolved quite quickly whenever they arise.

Neutral

I've always used Salesforce since being at PeerSpot.

My organization evaluated other options before choosing Salesforce, looking at Monday or other CRM systems out there.

I would tell anyone looking into using Salesforce to research other products, really understand the use cases they need the product for, compare the pricing, and what's in the market, and to ensure Salesforce addresses all their needs and has the necessary integrations for all their other work purposes. On a scale of one to ten, I rate Salesforce a seven.

I personally work with Celonis.

I work with Celonis on Azure.

Within our team, we use many tools integrated with Celonis, such as Snowflake, SAP, Salesforce, etc.

For SAP specific, we are only using SAP ECC, but we are in the process of migrating to S/4.

I have hands-on experience with Salesforce.

For Salesforce, we are using it for work orders and some service appointments.

I have been working with Salesforce for more than five years.

The way I use Salesforce mainly focuses on data analysis. I don't interact with customers or the team handling work orders; I am solely responsible for data analysis and specific data science tasks.

I appreciate the features of the Celonis solution, and I want to see improvements as well.

The user experience in Salesforce is easy to use, and the backend is easy to understand, especially the data structure.

The Salesforce integration with other tools, such as Celonis, is easy to set up and straightforward, allowing for smooth data extraction.

If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped.

I can't think of any specific features missing from Salesforce that I would want to see included.

I have been working with Salesforce for more than five years.

The initial setup of Salesforce was quite challenging for us.

We faced challenges with the initial deployment because some buttons are customized, and it's not intuitive for the users who are accustomed to the old processes, which makes adoption difficult.

Salesforce is scalable.

There are no problems with Salesforce's scalability.

I would rate the customer service of Salesforce technical support as an eight.

Positive

I haven't worked with any other CRM technologies apart from Salesforce.

The initial setup of Salesforce was quite challenging for us.

It initially took less than a year to deploy Salesforce, but it stretched to two years because of timeline delays.

I wasn't involved in the evaluation process for Salesforce as the contract was already signed when I came in.

I don't know about any ROI or measurable benefits when it comes to costs.

I wasn't involved in the pricing, setup costs, or licensing costs for Salesforce.

I wasn't involved in the evaluation process for Salesforce as the contract was already signed when I came in.

I would recommend Salesforce to larger companies with a huge customer base, but not to smaller companies with fewer customers.

We have thousands of users utilizing Salesforce.

On a scale of one to ten, I rate Salesforce a nine.

In my previous company, I used Salesforce to track the progress of presales leads. In my current company, I am using Salesforce to track review records, objects, and connections.

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.

I have been using Salesforce for more than ten years.

I would rate Salesforce's stability high, around ten.

Salesforce's scalability is excellent. We can scale by purchasing licenses for more users and adding new workflow processes limitlessly. This flexibility adds great benefits even though I have not used any other CRM for comparison.

Salesforce's customer support is excellent. When I interact with agents or contact Salesforce, they are always responsive and provide good solutions.

Neutral

I have not used any other CRM before Salesforce.

The initial setup with Salesforce is of medium complexity. It requires existing knowledge or perhaps Salesforce certification. Although it's not easy for regular users, Salesforce provides a great knowledge base and training courses for those who want to learn.

We realized time savings, which convert into monetary savings. The time saved is spent on more important, innovative tasks that advance us technologically and strategically.

It is important to speak with your peers, especially those in the same industry, to educate yourself about specific use cases. Also, it is important to hire a proficient Salesforce developer who understands your business and can design efficient processes without repetitive tasks. Overall, I would rate Salesforce an eight to nine due to the steep learning curve. Salesforce is akin to a LEGO set with building blocks to create efficient workflows but requires expert guidance. Before using Salesforce, one should understand workflows, plan, and gather advice with scalability and growth in mind.

Currently, what we are doing is trying to understand the behavior of the customers who are using CRM as well as the processing which is happening related to any kind of transactions. Mainly, I am recording that information and then creating a behavior pattern for Salesforce software.

So far, what I have seen is that the order form they use is quite easy to use. The parameters or the different fields needed are quite good and easy for the customers to understand. The back-end team who are on the CRM side are quite happy with this.

More understanding from the business standpoint will help Salesforce. It needs more maturity towards different business sectors such as retail, manufacturing, and semiconductors. It's very good for the finance industry or similar sectors but not very good for manufacturing or semiconductor industries where complications increase.

I have been using it for around two years now, two and a half years.

The tools we are actually using are pretty much stable. I don't see any kind of downside till now.

The response time is really very good. Whatever the SLAs we have defined, it goes very well. The front desk issues are okay to solve with the knowledge documents. Anything I need at the back end requires technical support but it's done within the hours of the time frame.

Neutral

I was using SAP Ariba tool, and it was actually migrated to Salesforce. The cost factor played a significant role in the switch.

Depending on the models I'll use, it hardly takes seven or eight days for us to customize and initiate the complete process.

I have a team pool of around 20 to 22 people.

Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.

For a common business, I would recommend Salesforce if they face any challenges, especially because the cloud version is quite handy. However, for manufacturing-type companies, I would not recommend Salesforce as it is too simple and might not cover all their requirements.

I'd rate the solution seven out of ten.

It's typically used for self-hosted implementations. If you have a massive Salesforce implementation and are struggling with or don't have test automation, that's when they reach out to us.

You can even use it to automate entire flows within Salesforce, like creating an opportunity page.

Our customers come with a specific niche requirement. Customers typically don't come with generic testing requirements but rather specific Salesforce testing needs. When we demonstrate our solution for their specific needs, we are often able to convert them into customers. Our pricing is also very competitive.

Every customer has unique pain points. Our test automation solution addresses many of these, such as increasing speed and saving costs. Our test management solution helps with governance. Depending on the customer's needs, our solution can address those pain points.

Integration with AI: 

It's integrated with ChatGPT (OpenAI). It's around the generation of scenarios. For example, if you want to create a test scenario, you can use ChatGPT and our capability. We've modeled the LLM after activity and trained it on provided items, helping us with the digitization of testing areas. 

There's also the Assistant. If you need support on Provar, this assistant, an LLM model trained on Provar documentation and knowledge, can respond to customer queries directly.

It's mainly about the technology and how you identify objects in third-party systems. That's unique, and not many platforms have it. 

Another important thing is the dashboard. Also, the test management solution is embedded within Salesforce, so you don't have to log into a different system. Customers in the Salesforce ecosystem like the Salesforce UI, which is why they prefer Provar.

Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP. 

There is also a focus on AI initiatives, which I believe will significantly improve the product in the future.

However, Provar has already added many AI functions like test generation, coverage, data mapping, self-healing, and more. But the next generation of the product, coming in the next two years, will have a completely new look and capabilities.

I've been working with Provar since last October.

Stability is good. I would rate the stability a nine out of ten.

I would rate the scalability a nine out of ten. It is very easy to integrate with another system. When it is easy to integrate with systems, it becomes easier to scale. 

Our clients are mostly enterprise businesses. We mainly work with enterprises.

We typically don't work directly with them. We have our own customer success and customer service teams to handle support tickets. Our (my company) high retention rate is a testament to our support quality.

Positive

Tosca and ExcelQ are our main competitors, along with homegrown Selenium frameworks that many of our customers use. But Provar usually wins, especially for Salesforce testing.

The initial setup is very easy. There are two ways to install it. Provar Manager is based on Salesforce, so you can download the package from the AppExchange. 

Provar Automation is a desktop solution, and you just need to run the installer. Neither requires complex configuration.

Deployment model: We have a hybrid model. Our case management solution is cloud-based, within Salesforce. The automation part is currently desktop-based, but in the next two years, we will have both cloud and desktop versions.

Integration in the existing workflow:

Provar can integrate with any DevOps or test management solution on the market. We have API capabilities, making integration very easy.

It's medium-priced. It is cheaper than Tosca.

Overall, I would rate it a nine out of ten. 

I would recommend it for other users.