SS&C Blue Prism Reviews

SS&C Blue Prism is primarily used for automating business processes in various sectors. It facilitates management of migration projects and transforming operational tasks like data processing, customer care, and compliance. The platform is instrumental in back-office automation, enhancing supply chain efficiency, and supporting legacy system transitions. By automating routine tasks, capturing data, and providing process consultancy, users can optimize resource allocation and improve customer satisfaction in industries such as insurance and logistics.

SS&C's customer service receives mixed feedback, with some citing slow response times and satisfaction, while others highlight rapid, reliable, and detailed support. SS&C Blue Prism is praised for being proactive and consistently responsive. They address issues effectively, often without direct assistance. Overall, the support is commended for its responsiveness and reliability. Users express occasional delays, yet ultimately receive assistance in resolving matters. Certified partner programs and initiatives to enhance customer service are available.

SS&C Blue Prism's initial setup is straightforward and efficient, rated highly by various organizations. It often takes about a week to complete. While the licensing can be pricier compared to alternatives like UiPath RPA, the process becomes seamless after overcoming the learning curve. Users find it manageable without significant complexity when compared to other competitors, and developer environments can be established quickly.

Several users describe SS&C Blue Prism as highly scalable, praising its ability to grow with organizational needs. Some note that server upgrades may be needed with increased bot usage. However, a few users mention limitations, citing a set experience level path that hampers efficient scaling, rating scalability lower. While many appreciate its capacity, opinions vary, highlighting both advantages and constraints.

SS&C Blue Prism exhibits high stability, with users rating it nine out of ten. It encounters latency and hang-ups under increased transaction loads, impacting database performance. Maintenance involves server and bot monitoring, necessitating dedicated teams for automation handling. Daily bot operations require continuous oversight. Despite these challenges, multiple users affirm its stability in their experiences, underlining the need for active management instead of set-and-forget deployment.