UKG Reviews

Positive

I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used for the payroll policies and stuff in the background and has to be configured and integrated correctly into whatever system we use. We use UKG in conjunction with Workday.

Regarding UKG Pro, because of the mobile app that the tool has installed, it is actually a better timekeeping system for tracking fraud. Ever since our company implemented UKG in a few of the countries we operate in, like the UK and Australia, we have detected way more fraud now than we could on previous systems we used to use with UKG. People talking incorrectly and managers manipulating the actual time card on the systems are tracked much more easily, especially with the reporting part offered by the product. In our company, we not only configure the system in the back end, but we also work with regard to detecting fraud and theft. Personally, I think the aforementioned areas are my favorite features because even though it is not as user-friendly as SAP from an HR point of view, it detects fraud much quicker.

Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users.

The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees.

If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool.

There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.

I have been using UKG for two years. My company has a partnership with UKG.

I am a bit fussy, especially since I work as a back-end user, so I am not a normal user. Stability-wise, I rate the solution to be at a mediocre level.

I had a case where I was trying to explain something to my colleague, and I had a case due to somebody with the state. I was trying to explain something to my colleague. Our company had an overall system that was over and above UKG regarding the point system and the state because the states work with the point system. If someone gets a set number of points, followed by a written warning and whatever, but some have managed to override the system, and if you can do that, then I would say it is not something that was meant to happen when using the product since there are glitches in the security.

I am going to sound biased when talking about UKG. I love UKG, and I love the team that I work with when it comes to UKG.

At every site, we have approximately ten users. I have 65 sites currently. The white-collared people in my company use the tool. I believe over 1,000 people use the tool in my company.

The solution's technical support is amazing and simply the best. I cannot find flaws in the actual people working at UKG. UKG offers the best support among all the systems I have worked with, including SAP, Workday, and Cisco. I rate the technical support a ten out of ten.

Positive

I have worked with SAP, and based on my experience with training and working with people, SAP is a bit more user-friendly for end users.

The product's initial setup phase, implementation, and deployment are also simple and straightforward. In certain countries, people aren't open to change, which is why we have so many issues with front-end users. In general, the tool is pretty simple.

Honestly speaking, I did not even look at the documents associated with the pricing part of the product. I had everything ready, and then I got it checked. Personally, I know that the product is pretty affordable for my organization. The product's affordability was why my company started to use UKG and roll it out globally. My company is currently rolling out the product in France. I know it was reasonable because when we were doing budgets and stuff like that, I saw that it was pretty affordable.

I have experience with SAP. I know all the SAP modules and stuff like that. I used to configure SAP. I also have experience with Workday, which was used for certain countries. We had a workday system that was flown to ADP, the payroll system.

At the top of UKG is a help button or tool button or whatever you want to call it. If you type in how to run a report or just type in the word report, it will pick up the keywords and give you a user guide. With some people, you literally have to spell it out, like, click this or click that, and UKG doesn't do that for you. It will just tell you to click on a particular icon, but it doesn't show you how to do it easily. For me, the tool is fine, but I am talking about the product at the site level. The tool is perfect for an administrator or someone who is building the system in the background. It is something that can be described as an area that is beyond easy for us to handle. Still, considering my statements mentioned above, I would say that I am referring to people who are actually using it on the floor, specifically the front-end users. The tool is perfect for me, and it is super user-friendly. For a back-end user, the tool is beyond user-friendly. It is just the front-end users who have issues with the tool. I have been getting quite a few internal complaints from literally all of the front-end users of the tool who complain that it is an old system.

I would definitely recommend UKG to others, especially if I leave the glitches aside because the product is working in such areas. My company is also aware that UKG is working on UKG Pro. Coming off from UKG Dimensions and moving to UKG Pro is different since there is more security that UKG is working on right now. The good thing about UKG's team is that when we find something is wrong, we have UKG's community where we can chat with other people. It is like a chat platform where we can chat with each other and inform them whatever we want. My company can inform others what we had picked up as a back-end user and what the glitches are in the tool. UKG is one of the few systems that is coming up in the world, open to change and improvements, whereas the other systems I have worked on are setting their ways, and if someone wants to have the system or someone wants to manipulate it, people find a way because, I mean, if you look at the global banking apps and stuff over what is happening around the world with people getting hacked. I got hacked yesterday in my banking app, so it is like a nightmare. UKG, for me personally, has glitches, but for a back-end user, it is a good system. If UKG was for a front-end user, I would say that our company's people on the floor who are front-end users don't utilize it that much, and it may be because they are not open to change. UKG's support team is amazing, and the working relationship you can have with them is such that you will feel they are a part of your company.

I recommend the tool to others.

As the tool has a lot of room for improvement, and UKG needs the security part to be updated, I rate the overall product a seven out of ten.

I use the full suite of UKG products for time management, payroll, learning products, learning and development, LMS, performance management, recruiting, and onboarding.

The solution's employee experience is pretty good. When I think about the employee experience, they have a really good employee experience, and they've been making many improvements in the administration experience. I do like the fact that it is one integrated product. It's one product or application that has many different features, although there are drawbacks to that as well.

The drawback is that they sell it as an integrated suite of products, but it is several products they've acquired through their acquisitions. It's not fully integrated and there's still a lot of work to do from an administration standpoint. It can be complex from an administration standpoint.

I work with a retail company. If you add a new store location, you have to add it in five or six different parts of the system rather than being able to add a one-stop shop. Sometimes, that gets complex if you don't know how the different systems or pieces of the system interact together and what you need to do to ensure that everything's working smoothly across the whole suite of applications they have.

That would be one drawback of the UKG solution. Since UKG is a SaaS software, other parts of the application or add-on solutions are not the best in class or very configurable. You won't be able to get best-in-class recruiting or best-in-class onboarding. However, the solution's payroll systems, payroll processes, and time and attendance are 100% best in class.

I currently use UKG as an HR IT manager, but I previously implemented it for a UKG partner. I'm pretty experienced with the product, and I've been using it for about five years.

Once configured correctly or configured and running, the solution is fairly reliable and stable. When reliability issues occur, UKG does a good job of resolving them quickly.

I rate the solution a nine out of ten for stability.

You can scale the solution to hundreds of thousands of employees if you want to. I support three different organizations that use UKG. One is a small organization with about 100 employees. The other has about 700 employees, and the third company has about 3,000 employees.

I rate the solution’s scalability ten out of ten.

The technical support's response time and knowledge need to be improved. Users get two to three months of wait time to have a new integration configured. It's not all UKG's fault because sometimes it's the other partner. Working with two different organizations takes you three to four months to get things going.

A lot of first-line support you get from UKG is very product-centric, where they only know their specific part of the suite. If you have an issue, they'll transfer you around seven or eight different people to try to solve it, and no one looks at it from a holistic perspective of what's really happening.

They also don't take time to understand an organization, their whole system, and how they use the tool. The support team may give you an answer that isn't really tailored to your organization. Some people from the support team do a better job, but most of the people I've interacted with have canned responses and don't call you and ask you what's really happening.

I rate the solution’s technical support a three to four out of ten.

Negative

The initial setup of the UKG Pro WFM solution is very complex. UKG offers different solutions, such as the UKG Ready solution and the UKG Pro WFM solution. I don't have as much experience on the UKG Ready solution side. So, my understanding is that its initial setup is slightly easier.

The solution's deployment time depends on the size of the company and how many different products they're utilizing. If you're just doing payroll, you can deploy the solution in probably three to four months. If you're doing the full payroll and time and attendance, you could deploy it in four to six months.

It depends on the size of the company and the complexity that you're dealing with. It does take time for the customer's team or the client's team to understand what they want and know how to explain that to the implementation team.

UKG is worth the money for a client looking for a configurable tool that can support their global expansion or scalability and enhance employee experience.

The pricing depends on what you're getting out of the solution. If you're going for the full suite, it can be fairly pricey. The solution's pricing is average if a client uses UKG as a recruiting, onboarding, and time and attendance platform instead of having five to seven different systems to manage all of that.

The solution will be costlier if they just use one or two systems. UKG has some good bundled discounts when you're trying to bring all the different pieces together. However, I think the tool is costlier if used individually.

As employees, everyone can use the solution. As an administrator, you need a lot of experience to administer the system. All of UKG's products are now on the cloud. UKG still has some on-prem solutions, but it's phasing all that out. I don't think UKG is deploying anymore on-premises.

I would recommend the product to people with dedicated internal support or external support through a partner who really understands the UKG system.

Overall, I rate the solution an eight out of ten.

I am working for a retail client in the UK that is expanding its product to different countries. I am configuring the solution for them. I have done it for Romania and Slovakia, and now I am working on configuring the product for Hungary. I work from scratch. I have created new functional policies for approvals and scheduling in the applications. I build things in the applications based on the requirements I receive from the HR and payroll team. We also provide hypercare support for clients.

The pay policies and approvals are valuable features. We are using Workforce Integration Manager for integration in UKG. I also like the scheduling feature, Navigator, and clocks. I have also used the attendance feature in my previous company.

Advanced Scheduling must be improved. The system is slow sometimes.

I have been using the solution for more than eight years.

When we use customized functionality, we encounter slowness. When we do, we raise the issue to UKG, and the support team helps us understand why the slowness occurs. The slowness is rare. It happens once a year. I rate the tool’s stability a nine out of ten.

The product is scalable. I rate the scalability an eight out of ten. The tool has a lot of functionality. Depending upon the requirement, we can modify it, and it gives the proper results. We have 10,000 users in our organization, including users in different countries like the USA and UK. Employees in different countries access the tool through different links.

The support team is able to resolve our issues and queries. The team based in the USA has good product knowledge and is quick and responsive. On the other hand, the support team in the UK takes more time to resolve issues.

Positive

The initial setup is easy. UKG’s team supported us because they have the details of the servers.

The pricing depends on the number of licenses we buy. We have to pay for every employee who needs access to the product.

We are moving to Workforce Dimensions. Most companies are moving from Workforce Central to Workforce Dimensions. There are other products in the market, but companies are mostly moving to UKG Dimensions.

I will recommend the solution to others. If an organization has a good number of employees and wants to manage them, UKG is a good tool. It will save them time and money. Overall, I rate the product an eight out of ten.

I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend.

The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes. It works well if you have a suite of UKG products.

The platform's features need enhancement while being used as a recruiting tool.

I used UKG on a contract for approximately six months.

When our system was hacked, there were stability issues, leading to a three-week shutdown at the end of the year, which required manual payroll processing. I rate the stability a seven or eight.

The platform is scalable, particularly for medium to large companies. It may not be suitable for small companies. We had approximately 90 to 100 users.

The technical support services are average and depend on the specific subscriptions. 

The deployment was neither easy nor difficult. The system is not very adjustable and requires adapting processes to fit the software rather than the other way around.

The UKG team assists with implementations.

Better products are available if you do not already have one installed. However, switching to another system might yield a small return on investment if you have one installed.

The platform is not affordable but also not the most expensive. It falls within the 70 to 50 percentile range in terms of cost.

We are evaluating different solutions due to the lack of product flexibility, but transitioning away from an established system is challenging.

I rate the product a five out of ten. 

We use the solution for time and attendance. 

The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process.                               

The tool needs improvement on the configuration side. 

I have been working with the product for nine years. I started as a payroll specialist and then transitioned to a business analyst role, followed by becoming an HR system administrator. Eventually, I became a senior HR analyst and now serve as a system administrator. For the past three years, I've been the enterprise admin for the system.

I haven't encountered any major stability issues or bugs with the system. The only issue I've experienced relates to the time clock hardware, where it seems to time out occasionally. However, I believe this might be more due to a lack of education on maintaining or fixing the time clock. 

I have worked with the system for organizations with over 100,000 employees and 5,000 employees, and it has proven highly scalable in both scenarios. My company has 500-1000 users. I rate the tool's scalability a ten out of ten.

The tool's support varies with the companies that I have worked with.  I had a solid team that remained consistent, which I appreciated. However, sometimes, it felt like they weren't as invested in my company as I was. It's different when you're a contracted partner versus an internal team member.                   

The deployment timeline can vary depending on the team and company, but ideally, it shouldn't take more than six months to a year. I've heard of instances where companies experienced delays in their deployment deadline.

The initial setup seems straightforward, but it can get complicated if something is missed and rectified later. However, as long as you follow the building blocks and stay organized, such as when adding a new department or area of the business structure, it should remain manageable.

I rate UKG a nine out of ten. My biggest advice for UKG would be to emphasize the full HCM suite. Utilizing the entire suite, especially with the new time and attendance tools, elevates UKG above other options. Companies that integrate UKG fully, rather than just using parts of it alongside other systems, will likely see significant benefits. Like any software suite, UKG works best when all components are utilized together. In my experience, it functions like a well-oiled machine when properly set up.

We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with.

UKG's self-service applications have directly improved employee satisfaction by allowing employees to easily change their addresses or update their personal information.

UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well.

I have been working with the product for six and a half years. 

A couple of years ago, UKG's tax module had some issues. I rate its overall stability an eight out of ten.

I rate the tool's scalability a nine out of ten. I have implemented for companies with 200-5000 users. 

I would evaluate UKG's technical support team as not very good. They often have a backlog, and building an interface can take up to four months. Additionally, there is a lot of red tape when trying to get help from their support teams.

Neutral

The tool's deployment can be complex and takes six to twelve months.

UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees.

The workforce management module has improved after the merger with Kronos. The biggest problem with UKG is that we don't always have our business requirements fully defined before we start the implementation. I advise anyone considering UKG to ensure our business requirements are clearly defined beforehand. Overall, I would rate UKG an eight out of ten.

We use UKG for payroll and other core HR functions. 

I like UKG's integration. 

UKG could be a little more flexible in some areas. 

I have used UKG for nine months. 

UKG is highly stable. 

I rate UKG eight out of 10 for scalability. 

I rate UKG support nine out of 10. 

Positive

Our deployment was complex, but that wasn't because of UKG. We weren't very structured when we implemented the solution, and UKG forced us to become more structured. The deployment took six months, and we had help from a third-party integrator. Five people from our company were involved. 

I rate UKG eight out of 10. We haven't had any problems with it so far. 

We use UKG as an HCM solution, which manages end-to-end HR-related work across the enterprise, like recruitment, talent acquisition, compensation, payroll, and everything involved in end-to-end HR-related activities.

UKG is capable of integrating with other third-party applications, making data flow quite seamless. The solution's UI is good. Also, it is very easy to use.

From my perspective, there are no significant downsides to UKG, as it is currently the leading solution in workforce management. Mostly, UKG is used in manufacturing industries. One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it.

In the future, I would like to see more applications integrated into UKG, as currently, it operates on SQL and Boomi platforms. It would be good if it could be an open-source platform.

Our company deals with UKG's products. I have been familiar with UKG for two and a half years. Also, I use UKG's latest version. Our company is not using UKG but implementing the solution for other companies.

Stability-wise, I rate this solution an eight out of ten.

I have dealt with more than 80 clients who use UKG. It is quite a scalable solution. Currently, if you need support in any of the modules, UKG comes as a complete or whole solution. Also, it can be the only solution to manage your whole HCM environment. Scalability-wise, I rate this solution an eight and a half out of ten. Also, I would like to add that I consider it closer to nine.

UKG's technical support is helpful and responsive. I rate the solution's technical support an eight out of ten.

Positive

I'm working as a pre-sales lead on Workday's HCM platform. So, my company has three products under an umbrella. So apart from UKG, we also deal with Workday and Cornerstone. I work with all of them simultaneously.

One can deploy the application on any cloud provider, such as Microsoft Azure, AWS, or any other cloud we want. However, in our organization, we always choose a private cloud as the data stored in the cloud is highly important. Our employees are valuable assets to our company, and we must ensure security and take care of the data that is very personal to our employees. The solution's implementation part takes approximately three months. As a pre-sales person, I may not have the technical expertise to provide a detailed explanation of the implementation steps involved. However, to the best of my knowledge, the first step would be to move the data used by the organization from its previous HCM applications to UKG. The second step would involve configuring UKG, which can be considered as the functional part. After that, we would focus on the integrations needed in the solution. Following that, we would conduct UAT, provide Hypercare support, and then the implementation would go live.

It is quite easy to implement UKG, and one company can manage both implementation and AMS support. Therefore, one person can handle both areas. The number of personnel required for the solution's implementation depends on factors such as the number of tickets, user base, and the number of modules in use. If we consider an enterprise with 5,000 or more employees and they wish to support UKG as an application, they would need around five to six people for sure.

There is a need to have a consultant or a third party to implement UKG. The person involved in UKG's implementation should be certified in UKG implementation to do the solution's implementation process without any problem.

By implementing UKG, an organization can enjoy a high return on investment as the product is stable. This stability can help lower the support costs required for the product. Additionally, the usability of UKG is pretty good, making the employees who are its end-users happy with the product. In short, the employees are quite satisfied with the solution. Basically, the solution not being very costly and being user-friendly are two noteworthy things.

The licensing cost is yearly, but I am not sure about it. While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing. Considering the cost for everything from advisory to Hypercare, it would also come to around 6,00,000.

I recommend others to use UKG. I recommend that those planning to use the solution ensure that the implementation and support partners are the same. This can lead to more stabilization of the application as a whole. Overall, I rate this solution a nine out of ten.

We bought the whole package except for recruiting. We use it for performance, case management, file management, learning, payroll, reporting, etc.

It is a software-as-a-service.

It is very agile. There are some custom fields that we need, and we're able to add them ourselves. We have two people on our team, and if someone comes to us and says, "Hey, I need a new field on this particular page," we're able to do that without anybody else's assistance.

It is mobile-ready, and you can do everything on your phone. Everything that you can do on a desktop can be done on your phone. It helps with self-service because we're pushing people to utilize the system to their best ability.

It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want. 

It is very user-friendly, and the configuration is relatively easy to do. Its user interface is very easy to use. 

They also have surveys. They have a feature called Focus that has artificial intelligence that you can use for analysis or surveys for engagement. They're continuing to push the envelope for new advancements with features like AI. They keep on making leaps and bounds. They have rolled out additional features that help with all of the mandates. They did that quickly and provided that service for all of those different states that have different requirements for vaccine mandates. They continue to make different things to help us be more agile. They are constantly making things available to their users.

Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports. 

It went live in October 2020, and we are currently using it.

It is very stable. We've had some outages, but they're very responsive. Because the two systems merged, they had their own growing pains, but we've had great success with them so far.

It is very scalable. We have a thousand users at max who use the system today. We have all kinds of roles from general users to payroll administrators, etc. We have 18 different solutions in it for performance, case management, file management, learning, payroll, reporting, etc.

We have been trying to improve adaptability since we went live. Over 90% of our user base have walked in and used the system. So, it has been successful. We're trying to improve our customer base and keep exploring its capabilities.

They have always been very friendly and very resourceful. They have good SLAs and the ability to increase a ticket if there is something that you need assistance with. They have a 24/7 rapid response team that you can call on any issue. It could be a current or a new issue.

We had Oracle for payroll and Taleo was our performance and learning solution. It was mostly on-premise setup, and we had a ginormous team that was offshore. They did all of the maintenance. We were looking for a system that we could manage ourselves. We needed to upgrade or implement a new solution. We decided to do our RFP. We narrowed down our scope of solutions, and we went with UKG. It is more agile.

We started our implementation process in May and went live in October of 2020. We had overlapping modules. There were 18 different solutions that we were able to put in UKG. 

We did have a delay on the time entry tool. It was because Ultimate and Kronos merged in October last year, so we didn't go live with the payroll functionality system, which was Kronos, until May of 2021. These two companies were merging, so they had to align their systems. They worked hand-in-hand with us with their hurdles because we were one of the first clients to go live with both systems. It was very successful.

UKG provided an implementation team that helped us. For its deployment and maintenance, there are two core people. There are also different teams, and the two of us help support anything that they are working on. Each subject matter expert is also able to manage things on his or her own, and we are always a resource. We are a very small team, and it seems like more people are trying to go to this model.

It definitely saves cost because there is no overhead of having the offshore maintenance team. We have been able to reduce costs there. The cost of Oracle was quite a bit more than UKG's ongoing cost. We no longer have on-premise servers, so we've been able to save a bunch with this new system.

I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate.

We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation. 

We did a request for a proposal, and we did our own analysis. We looked at places like Software Advice and a couple of other websites to help us identify our wishlist and things that were requirements for the solution. After we narrowed down our top five, we had demos. Workday was one of them, and we also looked at Oracle's cloud solution for HRMS. After our demos, we decided to go with UKG. 

Workday was a little too rigid for what our user base was used to. UKG was more agile for what we were looking for. We liked the Oracle solution, but we had been with Oracle for a long time. Based on our needs, we went with Ultimate Software.

It is a huge time investment. All of these systems are very extensive. While implementing, a lot of other groups have had additional resources to help with the day-to-day things. We were fortunate to be able to do the implementation during COVID. Everyone was working from home, and that was the best time to do an implementation. We were able to see all hands on deck and put in the required hours for its implementation. My boss was amazing, and she had put in a lot of hours scrubbing the data to make sure we have good, clean data in our new system. I can't thank her enough for all of the time that our team put in on this implementation. There were just three of us who were helping everyone else with their pieces. There is a learning curve depending on what you're trying to do, but that's with any of such solutions. 

I would rate it a 10 out of 10. It has the ability to be very agile, and it is robust.