What is our primary use case?
In my organization, we use Veeam Backup for Microsoft 365 primarily for data backup and data protection. It is also utilized for security purposes.
How has it helped my organization?
Veeam Backup for Microsoft 365 has provided significant agility from a security perspective and benefits greatly from the automated backup feature, which strengthens our operations.
What is most valuable?
The most valuable feature is the data backup functionality. It stands out as a particularly useful and relevant feature in Veeam.
What needs improvement?
While Veeam Backup for Microsoft 365 is a highly convenient product, there is room for improvement in its integration with Microsoft 365. This may not be entirely on Veeam, however, could be related to Microsoft policies. I would like to see features such as disaster recovery scenarios included in future updates.
For how long have I used the solution?
We have been using Veeam Backup for Microsoft 365 as part of our company infrastructure for the last five years, albeit occasionally.
What do I think about the stability of the solution?
In terms of stability, I would rate Veeam Backup for Microsoft 365 an eight or nine. It has been reliable without any critical bugs or errors.
What do I think about the scalability of the solution?
The solution is really scalable. Being a cloud solution, it allows us to increase or decrease the number of users covered by Veeam Backup anytime without any trouble.
How are customer service and support?
Customer service and support are responsive, careful, and attentive. Though not necessarily always helpful, they do handle inquiries with care.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
In my case, I primarily work with Microsoft 365. However, when customers ask for alternatives, we propose Veeam.
How was the initial setup?
The initial setup was straightforward, and installation could be handled by one technician. However, planning backup strategies involves the entire IT team.
What about the implementation team?
One engineer is usually involved in maintenance, but for planning, the entire IT team is required.
What was our ROI?
From a financial perspective, I don't focus much on the financial value, but the solution does offer considerable agility from a security perspective.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions, Veeam Backup for Microsoft 365 is not the cheapest option on the market. Once purchased, no extra payments are required for additional features.
Which other solutions did I evaluate?
We primarily use Microsoft products, but Veeam is suggested as an alternative when customers ask for different options.
What other advice do I have?
I recommend Veeam Backup for Microsoft 365 due to its powerful backup solution, which covers all the modules included in the Veeam Backup solutions.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.