What is our primary use case?
We use the solution primarily to protect data.
We were not aware of the fact that Microsoft was not engaged, could not be, or we were not aware of the fact that it was not possible to engage the responsibility of Microsoft in case we lose or face corrupt data. We thought Microsoft was in charge of all the security and the workload protection. Since we have learned we are not fully protected, and after hearing of some bad experiences from friends, we started using this solution to protect our data and to be sure that no matter what happens, we can get our data from Office 365, and especially, Teams.
How has it helped my organization?
In the past, when someone was leaving the company, it was really difficult to keep his data without decommissioning the license allotted to this employee. Today, we can reuse the license. We are assured that the data is already safe.
With Veeam Backup for Office 365, it is possible to save an employee's mailbox and decommission the license to reuse it for another person without losing the data.
What is most valuable?
The most valuable feature is flexibility. It offers good retention of policy features. We have a lot of flexibility in terms of scheduling or setting our data retention policy. We can retain our data at our convenience, which is really useful.
It is very easy to set up the solution.
The solution is very scalable.
The solution is stable.
It has a good help center.
What needs improvement?
The integration and the coverage of all the features related to the protection of Teams could be improved. With this solution, not all the elements of Teams are protected. You have all the data, however, since Teams interacts with many other pieces of software on the Office package, it's sometimes a bit complicated to recover all the functions simultaneously. For sure, you have the data, yet not all the functions. When you recover Teams, you have to, let's say, set some other settings manually. It would be really interesting to have all the processes automated since it's so time-consuming to do it manually.
For how long have I used the solution?
I've used the solution for just under two years. I've used it for about 19 months so far.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
It is a scalable solution.
The process of adding more users to extend your license is really easy. They're really reactive.
We have about 1,000 people on the solution right now.
How are customer service and support?
Technical support is really helpful and responsive. The only downside is sometimes it takes a bit of time when we need keys changed.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have not previously used a different solution.
How was the initial setup?
The product is very straightforward and simple to set up. You do not even need to be an expert to set it up. While the design is another story, the installation is really easy.
How long it takes to deploy depends on your existing architecture. It depends on how you want to integrate the product. If you are in a company with, let's say, 100 users, it could take you one hour to put it in place, without the time consumed by the design, as the most important part of the deployment is the design. It is the phase that takes a lot of time. That said, setting it up is very easy as soon as everything has been designed.
What about the implementation team?
We did not need the help of any third party.
The local teams did it. However, we have leveraged the knowledge base part of Veeam, called the help center. They have a lot of information there, which was really useful for us.
What was our ROI?
We have seen an ROI. We have been saved from incidents by this solution many times. We've avoided corruption of data, and we are not losing time thinking about how data could be protected. It's agile and we are protected well.
What's my experience with pricing, setup cost, and licensing?
We pay for licensing every year. The license is purchased for a specific number of users. You can have a license for one year or many years - up to five years, for example.
What other advice do I have?
We are a partner and customer.
We are not using the latest version of the solution. We haven't yet done the latest update.
I'd recommend the solution to other users and organizations.
This solution brought us a lot of flexibility on how we can manage and care about our data, as far as Office 365 is concerned.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: