We offer clients backup and replication services. According to our clients, Veeam is the very best.
Senior Technical Pre-Sales Manager at Arcana Info
Easy to understand with a good UI and good pricing
Pros and Cons
- "It is very simple to set up."
- "If clients are backing up onto tape, Veeam's newest versions don't really deal with that."
What is our primary use case?
What is most valuable?
Veeam is new for us. However, with the help of the Veeam portal, they've relayed things like presentations or documents, which are very good for us in order to understand what Veeam offers, how to engage with clients, et cetera.
It is simple, sleek, and scalable for us. And Veeam has excellent pricing modules, which are useful.
The backup and replication capabilities are excellent. It's great for backing up Office.
It is very simple to set up.
If you're hands-on, it's very scalable. Its UI is very easy to understand in terms of what the job is doing, and we can schedule jobs easily.
What needs improvement?
If clients are backing up onto tape, Veeam's newest versions don't really deal with that.
There were some reliability issues in older versions. This is largely resolved.
For how long have I used the solution?
I've used the solution for one to two years.
Buyer's Guide
Veeam Data Cloud for Microsoft 365
October 2026
Learn what your peers think about Veeam Data Cloud for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.
What do I think about the stability of the solution?
In previous versions, there were a few reliability issues. In Version 9, for example, it crashed due to a heavy load. However, by Version 11, the issue was resolved. It hasn't crashed since.
What do I think about the scalability of the solution?
The solution is quite scalable. It's up to us, how we develop and deploy it. How we deploy the proxy and extend the infrastructure is very straightforward. In just one click you can add servers.
We have about 20 or 21 users at this time.
How are customer service and support?
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it can be resolved.
How was the initial setup?
The initial setup is very simple. It's not complex at all.
It takes approximately one to two hours to deploy everything.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite low. It is affordable.
They are beginning to develop licensing based on a subscription model. The pricing is reasonable compared to perpetual licensing.
What other advice do I have?
Veeam has recently launched Version 12, which looks interesting. I need time to comment on it.
I'd recommend the solution to others. The pricing is good, and support is helpful. I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Projects at a tech services company with 201-500 employees
The solution includes a free license for up to ten VMs, is stable, and scalable
Pros and Cons
- "The most valuable features of the solution are the scalability and the free license of up to ten VMs."
- "As with all things, the solution can be improved by reducing the cost."
What is our primary use case?
The solution is used to keep files for posterity, in case of disaster recovery, in case of restoring something that goes missing.
The solution is primarily deployed on the cloud but in some cases we deploy on-prem.
What is most valuable?
The most valuable features of the solution are the scalability and the free license of up to ten VMs.
What needs improvement?
As with all things, the solution can be improved by reducing the cost.
For how long have I used the solution?
I have been using the solution for seven years.
What do I think about the stability of the solution?
The stability of the solution is an industry-standard and I give the stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is extremely scalable.
We have a few thousand people using the solution.
How are customer service and support?
We are partners with Veeam Backup for Office 365, so we don't have any issues with their technical support.
How was the initial setup?
The initial setup is straightforward because we use specialists.
We already have a shared platform, so bringing in new customers is very easy for us. We simply apply a license and bring the customers in.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is good. Veeam Backup for Office 365 is a low-priced solution, so it is scalable and is priced for the market, comparable to other solutions.
What other advice do I have?
I give the solution a ten out of ten.
I work for an MSP and we have over 200 working technicians. We require ten people for the deployment and maintenance of the solution.
I recommend the solution. I also use the solution personally at home for free.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Veeam Data Cloud for Microsoft 365
October 2026
Learn what your peers think about Veeam Data Cloud for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,929 professionals have used our research since 2012.
Chief Information Officer/Chief Technology Officer (Mark A Ober, Andrew H Warren, as State Attorney) at State Attorneys Office 13th Circuit
Useful instant backup and resort, reliable and responsive support
Pros and Cons
- "The most valuable features of Veeam Backup for Office 365 are the ease of use and instant back and restore."
- "When using Veeam Backup for Office 365 when there is a server that's running, I have to have a hard drive installed on it. For example, if I want to use another storage solution, I can't incorporate it very well. If I want to use SMB or other protocols I cannot use them with the Veeam Backup for Office 365. They have the support in the other Veeam Backup and Restore solutions, but it doesn't support it in this solution. Hopefully, in the future, they figured it out."
- "I found that Veeam Backup for Office 365 is not scalable."
What is our primary use case?
We are using Veeam Backup for Office 365 to backup all of our mailboxes. If something happened, we only have to restore the mailbox and look for an email.
What is most valuable?
The most valuable features of Veeam Backup for Office 365 are the ease of use and instant back and restore.
What needs improvement?
When using Veeam Backup for Office 365 when there is a server that's running, I have to have a hard drive installed on it. For example, if I want to use another storage solution, I can't incorporate it very well. If I want to use SMB or other protocols I cannot use them with the Veeam Backup for Office 365. They have the support in the other Veeam Backup and Restore solutions, but it doesn't support it in this solution. Hopefully, in the future, they figured it out.
If I want to offset that data off somewhere else, it is difficult, I don't have a lot of storage options.
For how long have I used the solution?
I have been using Veeam Backup for Office 365 for approximately three years.
What do I think about the stability of the solution?
The stability of Veeam Backup for Office 365 is good, they have a good tool.
What do I think about the scalability of the solution?
I found that Veeam Backup for Office 365 is not scalable.
How are customer service and support?
The technical support from Veeam Backup for Office 365 is good, when I reached out to them they resolved my issues.
What's my experience with pricing, setup cost, and licensing?
The cost of Veeam Backup for Office 365 is $19 for one mailbox.
What other advice do I have?
My advice to others is they need to try out other solutions before they make their purchase because Veeam Backup for Office 365 is simple and easy to use, but sometimes, I don't like the solution.
I rate Veeam Backup for Office 365 a ten of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
National Sales Engineer at Insight
User-friendly and provides restore points
Pros and Cons
- "The most valuable feature is the capability to back up not only to the cloud but also to your local environment so a copy of your data can be kept on-prem."
- "Veaam Backup has recently added MS Teams to the programs they cover, which was a big improvement."
- "Veaam Backup can be confusing for customers when they start trying to understand how to use the product in multiple environments."
What is our primary use case?
Veeam Backup is primarily used by companies already using Veeam to expand their backup to protect their data or who have moved to Office 365 and want to be able to backup to Office 365 in the cloud.
How has it helped my organization?
Using Veaam Backup means that there is a backup for Office 365 that can be restored from, rather than just piggybacking off what Office 365 provides, which is more of an archiving capability.
What is most valuable?
The most valuable feature is the capability to back up not only to the cloud but also to your local environment so a copy of your data can be kept on-prem.
What needs improvement?
Veaam Backup can be confusing for customers when they start trying to understand how to use the product in multiple environments. So if they're using it in both a cloud and an on-prem environment, it can get a little bit confusing as to how that actually happens and how it works.
For how long have I used the solution?
I've been using Veeam Backup for Office 365 for about three years.
What do I think about the stability of the solution?
The latest version of Veaam Backup is very stable.
What do I think about the scalability of the solution?
Veaam Backup goes up to 5,000 email users before you need to do another implementation. A lot of their customers are within that size, so it works for them, but once you get into really large corporate customers, it gets more complicated.
How are customer service and support?
Veaam's technical support is very good; they're very responsive to customers and come out with upgrades as needed.
How was the initial setup?
The initial setup is simple, with deployment taking a relatively short period of time, about a couple of hours.
What was our ROI?
When customers move their Office environment out to Azure, they save all of the resources they would use for Exchange, as well as the storage.
What's my experience with pricing, setup cost, and licensing?
Veaam Backup is licensed per mailbox, which customers like because it's per user and so they don't have to pay for shared mailboxes. Veaam also provides flexible one-to-five-year subscription licensing and no longer use perpetual licenses. There are additional costs for keeping data in the cloud, e.g. for Azure licensing.
What other advice do I have?
Veaam Backup has recently added MS Teams to the programs they cover, which was a big improvement. If you're an existing Veaam customer who has on-prem backup, I would advise integrating your on-prem backup with the Office 365 backup to get a more cost-effective, easy-to-use solution. I'd give Veaam backup a rating of eight out of ten because it's easy to use and solves a customer problem with its restore point functionality.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Support Engineer at a tech services company with 11-50 employees
Secure data, quick data transfers, but lacking agentless deployment
Pros and Cons
- "The most valuable feature of Veeam Backup for Office 365 is the WAN accelerator. This feature allows for large amounts of data from one location to another. If the bandwidth in the environment is slow it makes the transfer slow but the WAN accelerator feature helps speed the transfer."
- "The solution could improve by having the ability to back up without an agent installed on the system."
What is our primary use case?
We use Veeam Backup for Office 365 to back up our data, such as mailboxes, OneDrive, or SharePoint. We are able to back up our data on-premises.
How has it helped my organization?
Veeam Backup for Office 365 has helped our organization by allowing us to keep our data safe. If we accidentally delete our date we can recover it. We had an incident where a user deleted accounts and emails and we were able to recover the data.
What is most valuable?
The most valuable feature of Veeam Backup for Office 365 is the WAN accelerator. This feature allows for large amounts of data from one location to another. If the bandwidth in the environment is slow it makes the transfer slow but the WAN accelerator feature helps speed the transfer.
The solution provides support from one location to another, such as with Hyper-V and VMware.
What needs improvement?
The solution could improve by having the ability to back up without an agent installed on the system.
For how long have I used the solution?
I have been Veeam Backup for Office 365 for approximately six months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Veeam Backup for Office 365 is scalable.
How are customer service and support?
I have used the support from Veeam Backup for Office 365.
Which solution did I use previously and why did I switch?
I previously used Acronis Backup. When comparing Acronis Backup and Veeam Backup for Office 365, Acronis Backup has an agentless deployment while Veeam Backup for Office 365 does not. Veeam Backup for Office 365 has the advantage of deployment and maintenance.
Acronis Backup provides a fully operational free trial to use the solution.
How was the initial setup?
The initial setup of Veeam Backup for Office 365 is simple.
The process taken to do the implementation starts with the download of the agent from Veeam's website and a Veeam account that needs to be set up. Once the agent is downloaded you run it on the server with the global credentials the administrative privileges you will be able to access every service provided. For sample, SharePoint backup capabilities. The last stage is to import the data for backup and a plan. The full installations take approximately 10 minutes.
What about the implementation team?
One person can do the backup of the solution.
What other advice do I have?
The solution can be maintained by one person and it is not difficult.
I rate Veeam Backup for Office 365 a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Administrator at a government with 1,001-5,000 employees
Has good security and is easy to setup
Pros and Cons
- "Veeam Backup for Office 365 has good security, and I also like the process they use for backups."
- "Pricing is an area for improvement, and I would rate it at five out of ten."
What is most valuable?
Veeam Backup for Office 365 has good security, and I also like the process they use for backups.
How was the initial setup?
The initial setup of Veeam Backup for Office 365 is straightforward.
What's my experience with pricing, setup cost, and licensing?
Pricing is an area for improvement, and I would rate it at five out of ten.
What other advice do I have?
Overall, I would rate Veeam Backup for Office 365 at nine on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Engineer at MRB Secure
Reasonable pricing but has no encryption and the reporting is lacking
Pros and Cons
- "The pricing is reasonable."
- "They need to enable the encryption of backups so that nobody can gain access unless they have encryption details."
What is our primary use case?
The solution is used to backup customers' Office 365 data. It is not really an MSP product. It's on-premise. In order for you to comply with GDPR, if you are an MSP, the only reason to really do that is if you set it up in your own environment and on virtual machines and you literally have to lock yourself out of that machine and give the customer full access to it.
The other thing is, to comply with GDPR and with Veeam for Office 365, is the backups need to be encrypted. There's no encryption. What we did was we basically encrypted the hard drives that come from Bitlocker and only then did we get compliant with GDPR. That part was quite tricky.
What is most valuable?
It works well if you are not in Europe. It's great if you are not an MSP.
The pricing is reasonable.
Technical support is great.
What needs improvement?
You cannot back up to a network share, you cannot back it up directly to the cloud location. To fix issues is quite tough with it.
I asked them before, not even long ago, "Okay, so can we back up now to a duplication?" and they still said, "No, still only to a local drive." Having it back up to more than a local drive would be ideal.
They need to enable the encryption of backups so that nobody can gain access unless they have encryption details. When you need to restore, you could then just pick the credentials from a saved credential that you do not have to manually enter.
If there's a virtual machine or a machine that's extra storage, the potential that somebody else can log into your infrastructure and could potentially be malicious and destroy your entire infrastructure is very high. There's just a whole list of it. For that reason, if you're an MSP, stay away.
The reporting needs to be better.
For how long have I used the solution?
I've used the solution from the time it was launched.
What do I think about the stability of the solution?
Sometimes the services crash and we just have to go in there. The problem is the reporting. Since it does not link to the lead service provider console, you do not know what is going on. So you have to literally monitor the thing manually. There's no real reporting of the actual machine, and since it has to be deployed on the physical machine, that's your limitation.
What do I think about the scalability of the solution?
It is not really scalable. It's only Windows-compliant. You cannot install it on anything else.
We have about 50 virtual machines. We're actually running at a loss.
How are customer service and support?
The support for it is good. They basically do what they need to do. They are very quick to help.
How would you rate customer service and support?
Neutral
How was the initial setup?
Initially, the setup is straightforward. However, once compliance is in play, it gets complex.
The initial deployment was quite quick. We just basically installed it. It takes about an hour or so, and that's very quick for backup notification. The actual configuration was initially quite quick, so you can set it up very quickly.
If you do not need to comply with GDPR, you are fine. The minute you start to comply with GDPR, it becomes very complex, and there are a lot of extra tweaks and stuff that you need to do in order to do that.
To set it up, you just install it on a machine and add your Office 365 admin credentials. Then you get a list of what you want. You just pick the accounts that you want to protect and click next and select your backup application which has to be a physical volume. It starts backing up, eventually.
What's my experience with pricing, setup cost, and licensing?
The licensing of it is quite cost-effective. However, if you need to comply with GDPR, for you as an MSP, it can become quite expensive since you literally have to give the customer some of your infrastructure to do that.
Currently, everything is moved to VMware licensing, which is month to month.
What other advice do I have?
If you are not staying in Europe and you want to use it, that's awesome, go for it. If you are an MSP, don't use it.
I'd advise, if you're an MSP, don't use it. It's only going to give you headaches. That said, if you are not an MSP and you have a direct client, this will be a great tool for you to basically download or make a copy of your 365 environments. The cost is not too bad. Just make sure that the virtual machine has got enough space - probably double the amount of space that your current Office 365 environment is taking up - to make space for you to have incremental space. Otherwise, you'll have a bit of a problem.
Considering its limitations, including local backups, not really good reporting, and no encryption, I would rate the product at around a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Datacenter & Infrastructure Guru at ITGES
It's an intuitive solution to easily protect workloads on the cloud
Pros and Cons
- "The most valuable feature is the built-in integration with Office 365, which helps us protect email accounts and servers. We use it on virtual servers on the cloud with Azure, or we can use an agent on physical servers."
- "A while back, I had some trouble using the agent. It might be a problem with older versions. Sometimes, I also have issues installing or making backups from the console to that type of operating system."
What is our primary use case?
When we work with physical infrastructure, we use a Veeam agent to protect that workload, but we use Veeam for Office 365 to protect workloads in 365.
What is most valuable?
The most valuable feature is the built-in integration with Office 365, which helps us protect email accounts and servers. We use it on virtual servers on the cloud with Azure, or we can use an agent on physical servers.
What needs improvement?
A while back, I had some trouble using the agent. It might be a problem with older versions. Sometimes, I also have issues installing or making backups from the console to that type of operating system.
For how long have I used the solution?
I started using Veeam for 365 around a year ago.
What do I think about the stability of the solution?
I rate Veeam eight out of 10 for stability.
What do I think about the scalability of the solution?
I rate Veeam Backup for 365 nine out of 10 for scalability.
How are customer service and support?
I rate Veeam support seven out of 10.
How would you rate customer service and support?
Neutral
How was the initial setup?
Setting up Veeam is easy and intuitive. One or two people can deploy it depending on the number of devices or the workload.
What's my experience with pricing, setup cost, and licensing?
I rate Veeam eight out of 10 for affordability.
What other advice do I have?
I rate Veeam Backup for Office 365 eight out of 10 overall. Veeam works and is so straightforward. I can recommend it.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Sales & Technical Director at Epitome Panafrican Tech Ltd
It's more affordable than most, and end-to-end configuration is straightforward
Pros and Cons
- "Veeam is affordable and end-to-end configuration is straightforward, whether you're going from source to destination or vice versa. Retrieval is also easy."
- "In some instances, a customer is not necessarily backing up Microsoft 365. For instance, they might be backing up a large Oracle database. It would be nice if they could tweak it to compress the file, so it's easier to transfer a huge file."
What is our primary use case?
Veeam provides cloud backups. These days, most people want to back things up on the cloud. All the work saved on various office workstations and file servers is backed up on the cloud.
How has it helped my organization?
Clients get peace of mind knowing their data is backed up somewhere else outside their office. If something goes wrong, they can retrieve their data and keep going. Their business operations aren't affected.
What is most valuable?
Veeam is affordable and end-to-end configuration is straightforward, whether you're going from source to destination or vice versa. Retrieval is also easy.
What needs improvement?
In some instances, a customer is not necessarily backing up Microsoft 365. For instance, they might be backing up a large Oracle database. It would be nice if they could tweak it to compress the file, so it's easier to transfer a huge file.
For how long have I used the solution?
We have used Veeam for two years.
What do I think about the stability of the solution?
I rate Veeam eight out of 10 for stability.
What do I think about the scalability of the solution?
Veeam is scalable. If you have 20 users and you want to scale to 50 or 100, you only need to request it.
How was the initial setup?
I rate Veeam eight out of 10 for ease of setup. Setting up Veeam is straightforward because it's a cloud-based solution. When I did AWS Cloud backup for my personal laptop three or four years ago, someone walked me through it over the phone. phone, some two, three years ago, four years ago. It is simple for someone with IT skills.
The time needed to deploy depends on the organization's size and the amount of data being backed up. It typically takes between two weeks and a month for a medium-sized or large project.
What's my experience with pricing, setup cost, and licensing?
Veeam is more affordable than Veritas and Commvault. They might be the most affordable solution in this market, and it's also the best-known product for backup.
What other advice do I have?
I rate Veeam Backup for Office 365 eight out of 10. I recommend using Veeam if you care about your data. It's a good product if you want to do on-prem or cloud backup.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Backup & Recovery Administrator at a tech vendor with 10,001+ employees
Versatile, easy to install and simple to use
Pros and Cons
- "It was easy to set up."
- "If Veeam could offer backup as a service for data backup and recovery, that would be great. We'd like something like what Druva is offering at the moment."
What is our primary use case?
We use it for different workloads like the VBR, Veeam Backup and Recovery. We use it to back up our virtual servers, physical servers, and our SQL database backups. We also use Veeam to back up the user mailboxes from 365.
How has it helped my organization?
There were only a couple of restores that were required from backdated data backup. It was good to get it to restore there fast. For the virtual machines or SQL databases, we do get the recovery done quite often, and it offers a faster recovery time.
What is most valuable?
All the features are good.
There's a feature to back copy the backup from the local repository to, say, AWS or Azure cloud storage. That's quite helpful.
It was easy to set up.
The solution can scale.
It is stable.
There is a free version available.
What needs improvement?
If Veeam could offer backup as a service for data backup and recovery, that would be great. We'd like something like what Druva is offering at the moment.
Veeam currently does not have immutable storage, so if they can introduce immutable storage for ransomware protection, that would be great.
We have found the free version to be less stable.
For how long have I used the solution?
I've been using the solution for a year and a half.
What do I think about the stability of the solution?
While the licensed version has been relatively stable, we have had issues with the free version of the solution. We only had a few problems. It wasn't a lot. I'd rate the overall stability eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution.
It's basically for administrators. It's only useful for administrators and if there's a request for data recovery they only perform it for the user. The end user is not going to directly use this product. We have three admins on the solution currently.
Which solution did I use previously and why did I switch?
I'm using both Druva and Veam, and I'm looking at Rubrik.
Both Veeam and Druva are good products. That said, in terms of functionality, Veeam has more options. They have multiple solutions to choose from.
How was the initial setup?
The solution offered an easy initial setup. I'd rate the ease of implementation ten out of ten. Overall, it shouldn't take more than an hour to deploy it.
I did a session with a Windows server with the latest operating system. After installing the VBR software on that and then installing the credentials which we're going to use for the backup and adding the backup repository, then external cloud repositories, I could make the backup policies and handle testing.
So far, we haven't really needed to handle maintenance. It's running well.
What about the implementation team?
I handled the initial setup in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. I would rate it eight out of ten. We have just a standard license.
What other advice do I have?
I'm an administrator and an end-user.
It's a very versatile product. It is easy to install and use and it is pretty stable. I'd rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Veeam Data Cloud for Microsoft 365 Report and get advice and tips from experienced pros
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Updated: October 2026
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