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reviewer1340229 - PeerSpot reviewer
Customer IT Services implementation at a tech services company with 1-10 employees
Real User
A reliable backup, disaster recovery, and intelligent data management solution
Pros and Cons
  • "Its backup capabilities in general are great."
  • "I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines."

What is our primary use case?

We use this solution to backup our files and virtual machines. 

We use this solution to backup information for our customers. We back up our customers' servers and store the information on local networks. This way, if something goes wrong, we can easily recover the information from our backups.

We have 40 machines that we backup with this solution.

What is most valuable?

Its backup capabilities in general are great.

What needs improvement?

My problem with backup software is the following: The main advantage that all of this software strives for is the ability to store data on a proprietary file system. When you look at the backup files stored in Veeam and other solutions, you cannot directly see the real files. Instead, you see a file structure where the backups are stored inside. This means if you lose the configuration of your backup machine, you only have files stored in a kind of file system that you just cannot get data from. I prefer backup solutions that allow me to regularly look at my backup files — to see the actual files.

I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines. On the targets, they are stored exactly how they are. If it's a virtual machine file, I can find the virtual machine file stored somewhere. I cannot find my folders in a file structure that I don't understand what's in it. I understand why many backup solutions have this kind of file structure; however, this means I also have to have a full backup of the recovery system of my definition configurations.

I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc. I am not a fan of cloud storage for backups. Otherwise, I have to have another backup solution or my SAS backup cloud. In short, I am making backups of backups of backups. For me, that's a nightmare.

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years.

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What do I think about the scalability of the solution?

Both the scalability and the stability of Veeam Backup & Replication are good.

How are customer service and support?

Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.

Which solution did I use previously and why did I switch?

We also use some other solutions, but they are open-source, not commercial solutions. We still use a lot of open-source backup solutions because they actually do what we need. They grab data from one place and they store it where we want without storing it in a special data structure. They store the files exactly as they came from the origin; they go to the target and that's it.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We don't pay for this solution, our customers do.

What other advice do I have?

One thing that I enjoy with some open-source solutions is that they're normally the fastest to implement.

With open source solutions, if I have a server and I need to backup something into a folder, either an internet folder, a shared folder on the local network, or a local storage folder, I do not have to have these folders open on the origin system. I only open these folders at the time of transmitting the files, and then they are closed automatically. This means I do not have these folders open if I don't need them because it's safer that way to prevent ransomware attacks and so on.

As I said, don't trust the cloud. If you use the cloud, be sure to have a backup of the cloud. Testing is much more preferable on-premises. This on-premise location can be the local office of the company where you are doing it from, and also remote offices. Just don't use a cloud where you don't know where the server is. 

On-premises, when I say "cloud", I mean the internet. I can have an office in London, and if I want to back up on-premise, I do it on the local storage. I don't use general clouds like Azure. I have a server where I know where it is in some location and I remotely back up into that server. I don't buy storage on clouds. I'm really not a good customer for that. I don't trust them. They're excellent, they are really what people say are the future, but I have experienced too many disruptions on clouds. If I go into a software solution where I have to move the cloud, this obligates me to also have a solution to backup the cloud. I don't want to have these two solutions going from the office to the cloud and then also backing up the cloud — it's a nightmare.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Architect at a recreational facilities/services company with 1-10 employees
Real User
A reliable backup solution with a straightforward interface
Pros and Cons
  • "I think the interface is straightforward"
  • "Technical support can be improved."

What is our primary use case?

We use Veeam to backup all the virtual machines and all the company data.

How has it helped my organization?

It's a backup solution. The only way it has improved the organization is by giving us a modern and robust backup solution. The previous solution wasn't complex, lacked features, and was abandoned.

What is most valuable?

I think the interface is straightforward. It's not complex. The other thing I like is that it usually works very well.

What needs improvement?

Technical support can be improved. Cloud backup could also be better. It would be better if there were an option to back up and then manually attach to storage. It's possible on-premises, but this isn't possible on the cloud. 

For how long have I used the solution?

I've been using Veeam Backup & Replication for two years.

What do I think about the stability of the solution?

I consider it to be very stable.

What do I think about the scalability of the solution?

It depends on the license. If we have more laws, more data to back up, then it's possible to do it. It's very scalable. It's only an issue of licenses and if it's necessary to increase the bandwidth and if it's necessary to increase the number of proxy servers. It's very scalable, and the product has no limits.

How are customer service and technical support?

We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents. It isn't homogeneous. It's a bit heterogeneous. It has a lot to do with the support engineers that deal with your case.

Which solution did I use previously and why did I switch?

We did look at other options. The other solutions I was looking at weren't good enough.

How was the initial setup?

The on-premises installation was very simple, but the on cloud installation has been more complex. It took us about one week for on-premises and three weeks for cloud deployment.

What about the implementation team?

We used a reseller to implement the solution.

What's my experience with pricing, setup cost, and licensing?

It's the market price. It isn't expensive, nor is it cheap.

What other advice do I have?

I would advise potential users to consider this solution and analyze it. See if this could be a good solution for their use case. Even though there's room for improvement, I believe it's a good solution. 

On a scale from one to ten, I would give Veeam Backup & Replication an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
June 2025
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861,490 professionals have used our research since 2012.
CTO and CISO at omega-peripherals
Reseller
Good price to performance ratio, stable, and simple to use
Pros and Cons
  • "What I like most about this solution are the simplicity and the price-performance ratio."
  • "It's a great product, but only if you have everything virtualized."

What is our primary use case?

We are resellers of Veeam with an official partnership and a contract for reselling the product.

What is most valuable?

What I like most about this solution are the simplicity and the price-performance ratio.

What needs improvement?

It's a great product, but only if you have everything virtualized. If you still have non-virtualized environments, then it's not treatable for customers who have some products we can not virtualize. For example, another service, or if you have Oracle or other databases, then it's not treatable for those environments.

For how long have I used the solution?

We have been using Veeam Backup Replication from the point that Veeam was available.

What do I think about the stability of the solution?

It's a stable solution. We have not had any complaints from our clients.

What do I think about the scalability of the solution?

It's scalable with no issues.

How are customer service and technical support?

If we have any issues, our technician teams contact the manufacture if they need help.

How was the initial setup?

The initial setup and deployment are handled by our technician. I have never done it myself, but from my understanding, it's easy.

We have a team in-house for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is quite fair.

People always want something cheaper but then it doesn't work as well.

What other advice do I have?

Most of the time, we recommend Veeam because it's good enough. But in some environments, we don't see any reason for it and we recommend other solutions.

Know your environment before choosing Veeam to ensure that it is suitable.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1478235 - PeerSpot reviewer
Senior Solution Architect at a comms service provider with 11-50 employees
Real User
Flexible on-premises and cloud solution but it could use more automation
Pros and Cons
  • "In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud."
  • "In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replication. Overall, they need more automation."

What is our primary use case?

We implemented Veeam Backup & Replication on-prem and also on the cloud - we have both infrastructures. We use it internally to backup our internal servers and we have a cloud infrastructure where we use it to backup our customers' virtual machines for disaster solutions. We use it for disaster replication.

What is most valuable?

In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud.

What needs improvement?

In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replications. Overall, they need more automation.

For how long have I used the solution?

I have been using Veeam Backup & Replication for six years.

What do I think about the stability of the solution?

Veeam Backup & Replication is a stable product.

What do I think about the scalability of the solution?

Veeam Backup & Replication is scalable.

I don't know our user count, but we have about 8,000 virtual machines.

We recently added this product to the environment so we will continue to use it.

How are customer service and technical support?

The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and technical teams in Turkey. We can contact them and solve the problems with them. But it must be faster and they must have more technical knowledge.

How was the initial setup?

Veeam is very easy to install. We can install it and begin use in one hour.

What about the implementation team?

We implemented it ourselves with our three person backup team made up of three admins.

What other advice do I have?

I would mostly recommend this product because it's easy to use and it is easy to install. On a scale of one to ten, I would give Veeam Backup & Replication a seven.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1436754 - PeerSpot reviewer
Database Administrator / Database Architect at a manufacturing company with 501-1,000 employees
Real User
Stable and scalable with all the benefits of a virtual machine
Pros and Cons
  • "The solution offers the normal benefits of a virtual machine versus a physical, actual machine. It doesn't take up space, for example."
  • "It would be ideal if they could capture everything and then timestamp and back up everything up to that timestamp."

What is our primary use case?

I'm not doing anything with the the solution right now. I'm just using them for database purposes. We store databases there and applications.

How has it helped my organization?

The solution saves our organization some money as we don't need to store to a physical machine.

What is most valuable?

The solution gives me everything which is no physical machine gives, however, it is much easier to relocate to do anything with it. 

The solution offers the normal benefits of a virtual machine versus a physical, actual machine. It doesn't take up space, for example.

What needs improvement?

Sometimes, when we shut it down, it doesn't properly shut down for us.

If we need to back it up, would be even better if we could do a backup when the files are open and the applications are working. If the solution itself had that capability to backup everything consistently, across all the files, across the system just as we are using the product, then it would have huge benefits, even more than it has today. It would mean that I would not need to purchase any other party third-party products to ensure that my application or my database will work after I back it up and start it up. 

It would be ideal if they could capture everything and then timestamp and back up everything up to that timestamp. Then I would not need other products and I could just use this, which would be better.

For how long have I used the solution?

I'm currently using the solution. I've been using it over the past 12 months at least.

What do I think about the stability of the solution?

The stability seems to be pretty good. I haven't had issues with bugs or glitches. It doesn't crash or freeze. It seems to be reliable.

What do I think about the scalability of the solution?

I'm not sure if we have plans to increase usage. I don't make that decision in the organization.

How are customer service and technical support?

I have a systems admin who maybe has reached out to technical support in the past. I have not, personally. I find my systems admin quite knowledgeable. When I asked him something, he knows what to do right away. I'm not sure how many cases he's faced, where he did not know the answer and then had to go somewhere to get it.

Therefore, I can't really speak to any knowledge of technical support. I don't know how they are, to be honest.

How was the initial setup?

I don't really handle the installation process. I can't speak to how difficult or easy the implementation process is.

What other advice do I have?

Overall, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Architecture Expert at a tech services company with 51-200 employees
Real User
Quick to set up and deploy, stable, and supports continuous backup
Pros and Cons
  • "The most valuable feature is the continuous backup."
  • "In the future, I would like to see better support for direct backup to tape."

What is our primary use case?

Our primary use case is for the backup of our virtual machines.

What is most valuable?

The most valuable feature is the continuous backup.

What needs improvement?

At this point, my only complaint is about the licensing costs. We have not experienced any technical problems.

In the future, I would like to see better support for direct backup to tape.

For how long have I used the solution?

We have been using Veeam Backup & Replication for two weeks.

What do I think about the stability of the solution?

This is a stable product and we haven't had any problems.

What do I think about the scalability of the solution?

Our installation is not very large, so scaling is no issue.

We have seven users who are operators.

How are customer service and technical support?

We have not needed to contact support.

How was the initial setup?

The initial setup was straightforward and the deployment was quite quick.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are paid yearly and the cost is about $12,000 Swiss Francs ($17,400 USD).

Which other solutions did I evaluate?

We did evaluate other options before adopting Veeam.

What other advice do I have?

This is absolutely a product that I recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System Administrator at Premier press
Real User
Good support, stable, and it can restore VMs directly into a test environment
Pros and Cons
  • "The most valuable feature is the ability to restore the VMs into a test environment."
  • "Some of the best practice documentation could be improved."

What is our primary use case?

We use Veeam for the backup and recovery of our production environment.

What is most valuable?

The most valuable feature is the ability to restore the VMs into a test environment.

What needs improvement?

Some of the best practice documentation could be improved.

What do I think about the stability of the solution?

The stability is perfect and we have not had any problems with it.

What do I think about the scalability of the solution?

With respect to how much we use this solution, we don't expect to increase it. Rather, we're just going to keep our usage the same that we have.

How are customer service and technical support?

Their support is pretty good and I haven't had any issues with it.

How was the initial setup?

The initial setup is pretty straightforward.

What about the implementation team?

We had an integrator do most of the implementation.

I am the only one in the organization who uses the software.

What other advice do I have?

Overall, we are happy with this software and have not found any limitations to it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior VP at Maxava
Real User
Easy to use, stable, and good price, but its integration with third-party solutions can be better
Pros and Cons
  • "I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use. We don't have any issues with it."
  • "It would be nice if it could be integrated with third-party solutions like ours. It has been supporting just Windows and virtual machines."

What is our primary use case?

We develop our own replication solutions for the IBM i platform. Our product is called Maxava. We have 500 customers using that for disaster recovery, data replication. We use Veeam in-house for our Windows replication.

What is most valuable?

I am not a direct user of this product, but my technical guys tell me that they like the product, and it is easy to use. We don't have any issues with it.

What needs improvement?

It would be nice if it could be integrated with third-party solutions like ours. It has been supporting just Windows and virtual machines.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

It is stable. I am not aware of any issues.

What do I think about the scalability of the solution?

It is scalable. We're just using it in-house. We have maybe 20 to 23 users that we support on it.

How are customer service and technical support?

Our guys have probably talked to support from time to time, but I haven't seen any issues raised about it or anything like that. So, I presume it's all pretty good.

How was the initial setup?

It was pretty easy and straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing is really good.

What other advice do I have?

I would recommend this solution. From my point of view, I haven't had any issues with it.

I would rate Veeam Backup & Replication a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.