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CEO at East Harlem Council for Human Services, Inc.
Reseller
Feb 28, 2021
Reliable backup that is easy to install and deploy, with good support
Pros and Cons
  • "The most valuable feature of this solution is the recuperation of the weaker machines."
  • "It is a very good product; it does what it takes to backup virtual machines, it is easy to set up, and it is very quick."
  • "Pricing can be improved."
  • "Pricing can be improved."

What is our primary use case?

We also provide services to our customers.

We use this solution to backup virtual machines.

What is most valuable?

The most valuable feature of this solution is the recuperation of the weaker machines.

What needs improvement?

Pricing can be improved.

For how long have I used the solution?

I have been using Veeam Backup & Replication for between six and seven years.

We are using version 11.

Buyer's Guide
Veeam Data Platform
April 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We can deploy as many virtual machines as we have in our environment.

We have approximately 25 users in our company.

How are customer service and support?

Technical support is good.

How was the initial setup?

Once you know the concept, it is very easy to install and setup.

The deployment time varies on how many machines you have.

In one week, you can have a very good installation.

What's my experience with pricing, setup cost, and licensing?

They could work at providing a better price.

What other advice do I have?

It is a very good product. It does what it takes to backup virtual machines. It is easy to set up and it is very quick.

So far, there isn't anything that I don't like and we are very happy with it.

I would rate Veeam Backup Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1340229 - PeerSpot reviewer
Customer IT Services implementation at a tech services company with 1-10 employees
Real User
Feb 20, 2021
A reliable backup, disaster recovery, and intelligent data management solution
Pros and Cons
  • "Its backup capabilities in general are great."
  • "Its backup capabilities in general are great."
  • "I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines."
  • "I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc."

What is our primary use case?

We use this solution to backup our files and virtual machines. 

We use this solution to backup information for our customers. We back up our customers' servers and store the information on local networks. This way, if something goes wrong, we can easily recover the information from our backups.

We have 40 machines that we backup with this solution.

What is most valuable?

Its backup capabilities in general are great.

What needs improvement?

My problem with backup software is the following: The main advantage that all of this software strives for is the ability to store data on a proprietary file system. When you look at the backup files stored in Veeam and other solutions, you cannot directly see the real files. Instead, you see a file structure where the backups are stored inside. This means if you lose the configuration of your backup machine, you only have files stored in a kind of file system that you just cannot get data from. I prefer backup solutions that allow me to regularly look at my backup files — to see the actual files.

I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines. On the targets, they are stored exactly how they are. If it's a virtual machine file, I can find the virtual machine file stored somewhere. I cannot find my folders in a file structure that I don't understand what's in it. I understand why many backup solutions have this kind of file structure; however, this means I also have to have a full backup of the recovery system of my definition configurations.

I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc. I am not a fan of cloud storage for backups. Otherwise, I have to have another backup solution or my SAS backup cloud. In short, I am making backups of backups of backups. For me, that's a nightmare.

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years.

What do I think about the scalability of the solution?

Both the scalability and the stability of Veeam Backup & Replication are good.

How are customer service and technical support?

Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.

Which solution did I use previously and why did I switch?

We also use some other solutions, but they are open-source, not commercial solutions. We still use a lot of open-source backup solutions because they actually do what we need. They grab data from one place and they store it where we want without storing it in a special data structure. They store the files exactly as they came from the origin; they go to the target and that's it.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We don't pay for this solution, our customers do.

What other advice do I have?

One thing that I enjoy with some open-source solutions is that they're normally the fastest to implement.

With open source solutions, if I have a server and I need to backup something into a folder, either an internet folder, a shared folder on the local network, or a local storage folder, I do not have to have these folders open on the origin system. I only open these folders at the time of transmitting the files, and then they are closed automatically. This means I do not have these folders open if I don't need them because it's safer that way to prevent ransomware attacks and so on.

As I said, don't trust the cloud. If you use the cloud, be sure to have a backup of the cloud. Testing is much more preferable on-premises. This on-premise location can be the local office of the company where you are doing it from, and also remote offices. Just don't use a cloud where you don't know where the server is. 

On-premises, when I say "cloud", I mean the internet. I can have an office in London, and if I want to back up on-premise, I do it on the local storage. I don't use general clouds like Azure. I have a server where I know where it is in some location and I remotely back up into that server. I don't buy storage on clouds. I'm really not a good customer for that. I don't trust them. They're excellent, they are really what people say are the future, but I have experienced too many disruptions on clouds. If I go into a software solution where I have to move the cloud, this obligates me to also have a solution to backup the cloud. I don't want to have these two solutions going from the office to the cloud and then also backing up the cloud — it's a nightmare.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Veeam Data Platform
April 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
CTO at NWI Telecom
Real User
Feb 15, 2021
A fast and easy-to-use solution that supports incremental backups and allows us to do a rollback and recover our services with a little downtime
Pros and Cons
  • "The peace of mind of the backup is very important. Incremental backups make it fast and easy to use. We can recover from any failures in case of any hardware failures or malware attacks. We can do a rollback and recover our services with a little downtime. We can rollback even in the case of unsuccessful updates."
  • "We can recover from any failures in case of any hardware failures or malware attacks, do a rollback, and recover our services with a little downtime, even in the case of unsuccessful updates."
  • "They have an integration with MS SQL, and you have to license MS SQL. This is something they need to change. They should go for an open-source database or a free SQL because you're already buying this product, and you shouldn't have to buy another product."
  • "They have an integration with MS SQL, and you have to license MS SQL. This is something they need to change."

What is our primary use case?

We use it to guarantee the uptime of our services and servers. We are using its latest version.

What is most valuable?

The peace of mind of the backup is very important. Incremental backups make it fast and easy to use.

We can recover from any failures in case of any hardware failures or malware attacks. We can do a rollback and recover our services with a little downtime. We can rollback even in the case of unsuccessful updates.

What needs improvement?

They have an integration with MS SQL, and you have to license MS SQL. This is something they need to change. They should go for an open-source database or a free SQL because you're already buying this product, and you shouldn't have to buy another product.

For how long have I used the solution?

I have been using this solution for a little over a year.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. It is just a complaint about MS SQL, but with everything else, it is really scalable. You can just add resources and use what you need. It is really flexible. We have six analysts who use this solution.

How are customer service and technical support?

I have never used their technical support.

How was the initial setup?

It is fairly easy to set up the solution. The deployment took just a few hours. Generally, two business days would be enough.

What other advice do I have?

I would advise planning your deployments ahead of time and predicting space refinements so that you can set up everything correctly. If you need to change it later, it is a little more complicated.

I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1437477 - PeerSpot reviewer
IT Manager at a consultancy with 1,001-5,000 employees
Real User
Feb 14, 2021
Easy to set up, supports file and image-level restore, and offers on-the-fly migration
Pros and Cons
  • "The initial setup was very easy."
  • "It is very easy to restore files and images."
  • "If a single file is corrupt then the restoration of the entire backup will fail."
  • "If a single file is corrupt then the restoration of the entire backup will fail."

What is our primary use case?

We use Veeam to back up our virtual machines, software, and data.

We also use it to replicate data that is on the cloud, outside of the company.

What is most valuable?

It is very easy to restore files and images.

It supports migration on the fly.

What needs improvement?

If a single file is corrupt then the restoration of the entire backup will fail. This type of dependency is a problem.

I would like to see some customized backup functions that allow the end-users to make copies of files.

For how long have I used the solution?

I have been working with Veeam Backup & Replication for six years.

What do I think about the stability of the solution?

Veeam is a stable solution and we haven't had any problems with it.

What do I think about the scalability of the solution?

We have not needed to scale yet, but if required, I think that it is scalable.

We have one group who is using it. Our end-users do not run backups themselves.

How are customer service and technical support?

This product is supported well.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

We are happy with the pricing and we pay for licensing on a subscription basis.

Which other solutions did I evaluate?

We evaluated Commvault as a backup solution but settled on Veeam.

What other advice do I have?

For users who are interested in folder backup, I recommend Veeam.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Architect at a recreational facilities/services company with 1-10 employees
Real User
Feb 2, 2021
A reliable backup solution with a straightforward interface
Pros and Cons
  • "I think the interface is straightforward"
  • "Even though there's room for improvement, I believe it's a good solution."
  • "Technical support can be improved."
  • "We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents."

What is our primary use case?

We use Veeam to backup all the virtual machines and all the company data.

How has it helped my organization?

It's a backup solution. The only way it has improved the organization is by giving us a modern and robust backup solution. The previous solution wasn't complex, lacked features, and was abandoned.

What is most valuable?

I think the interface is straightforward. It's not complex. The other thing I like is that it usually works very well.

What needs improvement?

Technical support can be improved. Cloud backup could also be better. It would be better if there were an option to back up and then manually attach to storage. It's possible on-premises, but this isn't possible on the cloud. 

For how long have I used the solution?

I've been using Veeam Backup & Replication for two years.

What do I think about the stability of the solution?

I consider it to be very stable.

What do I think about the scalability of the solution?

It depends on the license. If we have more laws, more data to back up, then it's possible to do it. It's very scalable. It's only an issue of licenses and if it's necessary to increase the bandwidth and if it's necessary to increase the number of proxy servers. It's very scalable, and the product has no limits.

How are customer service and technical support?

We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents. It isn't homogeneous. It's a bit heterogeneous. It has a lot to do with the support engineers that deal with your case.

Which solution did I use previously and why did I switch?

We did look at other options. The other solutions I was looking at weren't good enough.

How was the initial setup?

The on-premises installation was very simple, but the on cloud installation has been more complex. It took us about one week for on-premises and three weeks for cloud deployment.

What about the implementation team?

We used a reseller to implement the solution.

What's my experience with pricing, setup cost, and licensing?

It's the market price. It isn't expensive, nor is it cheap.

What other advice do I have?

I would advise potential users to consider this solution and analyze it. See if this could be a good solution for their use case. Even though there's room for improvement, I believe it's a good solution. 

On a scale from one to ten, I would give Veeam Backup & Replication an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CTO and CISO at omega-peripherals
Reseller
Jan 31, 2021
Good price to performance ratio, stable, and simple to use
Pros and Cons
  • "What I like most about this solution are the simplicity and the price-performance ratio."
  • "What I like most about this solution are the simplicity and the price-performance ratio."
  • "It's a great product, but only if you have everything virtualized."
  • "It's a great product, but only if you have everything virtualized."

What is our primary use case?

We are resellers of Veeam with an official partnership and a contract for reselling the product.

What is most valuable?

What I like most about this solution are the simplicity and the price-performance ratio.

What needs improvement?

It's a great product, but only if you have everything virtualized. If you still have non-virtualized environments, then it's not treatable for customers who have some products we can not virtualize. For example, another service, or if you have Oracle or other databases, then it's not treatable for those environments.

For how long have I used the solution?

We have been using Veeam Backup Replication from the point that Veeam was available.

What do I think about the stability of the solution?

It's a stable solution. We have not had any complaints from our clients.

What do I think about the scalability of the solution?

It's scalable with no issues.

How are customer service and technical support?

If we have any issues, our technician teams contact the manufacture if they need help.

How was the initial setup?

The initial setup and deployment are handled by our technician. I have never done it myself, but from my understanding, it's easy.

We have a team in-house for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is quite fair.

People always want something cheaper but then it doesn't work as well.

What other advice do I have?

Most of the time, we recommend Veeam because it's good enough. But in some environments, we don't see any reason for it and we recommend other solutions.

Know your environment before choosing Veeam to ensure that it is suitable.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
João Carvalho - PeerSpot reviewer
TIO at Fundação de Serralves
Real User
Top 5Leaderboard
Jan 2, 2021
Reliable, easy to use, good support, and requires minimal maintenance
Pros and Cons
  • "It's very easy to work with and it's very reliable."
  • "It's very easy to work with and it's very reliable."
  • "I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform."
  • "I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform."

What is our primary use case?

The primary use case of this solution is to back up all of our applications and all of our data.

What is most valuable?

It's very easy to work with and it's very reliable.

We haven't had any issues so far, and the backup and restore works very well.

What needs improvement?

I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform.

For how long have I used the solution?

I have been working with Veeam Backup & Replication for five years.

We are working with the latest version.

What do I think about the stability of the solution?

We use this solution daily. It's very stable. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. We started out with a few issues, and after we purchased Office 365 it was easy to store and proceed with other backups.

This is a backup of the applications and data. We don't have any users who access it.

How are customer service and technical support?

We contacted technical support one time only. They were able to solve the issue. 

They were good.

Which solution did I use previously and why did I switch?

Previously, we used a few different solutions. Before Veeam, we were using a solution from HP, and Symantec.

We decided to go with Veeam because we had a few issues that were not able to be resolved in time.

How was the initial setup?

The initial setup was simple. When you compare it with other solutions it was simple.

This solution does not require a lot of maintenance. This component of the solution is very easy. We only need one person to maintain it.

What about the implementation team?

The implementation was completed within the company.

What's my experience with pricing, setup cost, and licensing?

This is not an expensive solution. It's on the cheaper side.

What other advice do I have?

I would recommend this product to others who are interested in using it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1478235 - PeerSpot reviewer
Senior Solution Architect at a comms service provider with 11-50 employees
Real User
Dec 31, 2020
Flexible on-premises and cloud solution but it could use more automation
Pros and Cons
  • "In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud."
  • "I would mostly recommend this product because it's easy to use and it is easy to install."
  • "In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replication. Overall, they need more automation."
  • "The Veeam technical support is not very good."

What is our primary use case?

We implemented Veeam Backup & Replication on-prem and also on the cloud - we have both infrastructures. We use it internally to backup our internal servers and we have a cloud infrastructure where we use it to backup our customers' virtual machines for disaster solutions. We use it for disaster replication.

What is most valuable?

In terms of most valuable features, we are mostly using the Cloud Connect feature. It is flexible because you can use it on-prem and on cloud.

What needs improvement?

In terms of what can be improved, I would say they could add automations for disaster migrations and for reverse replications. Overall, they need more automation.

For how long have I used the solution?

I have been using Veeam Backup & Replication for six years.

What do I think about the stability of the solution?

Veeam Backup & Replication is a stable product.

What do I think about the scalability of the solution?

Veeam Backup & Replication is scalable.

I don't know our user count, but we have about 8,000 virtual machines.

We recently added this product to the environment so we will continue to use it.

How are customer service and technical support?

The Veeam technical support is not very good. We can solve problems one by one because there are some sales teams and technical teams in Turkey. We can contact them and solve the problems with them. But it must be faster and they must have more technical knowledge.

How was the initial setup?

Veeam is very easy to install. We can install it and begin use in one hour.

What about the implementation team?

We implemented it ourselves with our three person backup team made up of three admins.

What other advice do I have?

I would mostly recommend this product because it's easy to use and it is easy to install. On a scale of one to ten, I would give Veeam Backup & Replication a seven.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.