Replication (fast recovery for replicated servers).
Sr. System Admin at a financial services firm with 10,001+ employees
It is very simple and fast to power-on a replicated server, making it come online again
What is most valuable?
How has it helped my organization?
It has decreased downtime issues. By using replication, we decreased our downtime for crashed servers and having other service/system issues.
It is very simple and fast to power-on a replicated server, making it come online again.
What needs improvement?
I'm not sure if this option is available in new versions. But different types of licenses could not be used on the same Veeam server in the past, it would be good to be able to use mixed types of licenses in the same server.
For how long have I used the solution?
About four years.
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861,490 professionals have used our research since 2012.
What do I think about the stability of the solution?
No, it is working nice and smooth.
What do I think about the scalability of the solution?
No, because we are using this product in a small environment.
How are customer service and support?
We do not encounter many problems with the product, but we do get an instant response when needed.
Which solution did I use previously and why did I switch?
We are still using a different product for backup. Veeam is being used for replication only.
How was the initial setup?
Since it was a single server setup, it was easy to install and configure.
What's my experience with pricing, setup cost, and licensing?
It is acceptable for us because we having been using it for approximately four years. However, I think for new buyers/customers it may be cheaper than other products.
Which other solutions did I evaluate?
Another product is being used for backup. We did a PoC with Veeam, then bought it.
What other advice do I have?
It is easy, with many features, (I think) it is cheaper. Very useful for virtual environments.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Linux Administrator at a financial services firm with 10,001+ employees
We test new patches or features on a VM, which is the same as our production environment
What is most valuable?
It is very easy to recover from crashes or create testing environments.
How has it helped my organization?
By using the “Instant VM Recovery”, we test new patches or features on a VM, which is the same as our production environment.
What needs improvement?
Our VMware License is the Enterprise Plus with Operations Management. For this reason, we only rely on Veeam for backups and a few tests.
Most of our activities are done using VMware itself.
Veeam has more features than we actually use, for example, the virtual labs.
They could integrate Veeam with the storage centers, in order not to use the Veeam Backup Repository Servers anymore.
For how long have I used the solution?
I have used the solution for three years.
Our organization has always used the latest stable version of the Enterprise Edition.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No. If we need to scale, we just create more proxy VMs to help with the extra load.
How are customer service and technical support?
We rarely use Veeam's tech support. When we needed it, they were very helpful.
Which solution did I use previously and why did I switch?
We had other backup solutions, but Veeam has proved to be better than VMware.
How was the initial setup?
The initial setup was made by a consultant from Veeam. It took less than one week to have everything configured and ready for production.
What's my experience with pricing, setup cost, and licensing?
The price for Veeam is better than other backup solutions that we have found out there.
Which other solutions did I evaluate?
Yes. We also use Bacula, but Veeam proved to be faster and more reliable.
What other advice do I have?
First of all, find out what your backup needs are. After that, try an evaluation (or free) version.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veeam Data Platform
June 2025

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Technical Marketing Manager at a tech vendor with 51-200 employees
Protects our production environment without the need to install clients on every VM.
What is most valuable?
Veeam's virtual lab is very useful for making use of existing backups for other purposes.
How has it helped my organization?
We use Veeam to protect our production environment without the need to install clients on every VM for every different MSFT applications that we have in production.
What needs improvement?
Veeam's been doing a good job in terms of delivering new features.
For how long have I used the solution?
We have used this solution for more than 5 years.
What was my experience with deployment of the solution?
The deployment was easy as pie.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
Our production environment is small but growing. So far, there have been no issues in terms of scalability for our use.
How are customer service and technical support?
Customer Service:
Customer service is pretty good. I would give them a rating of 7/10.
I never had to use technical support. The tool is pretty intuitive and we can solve most of the issues on our own.
Which solution did I use previously and why did I switch?
It all comes down to cost.
How was the initial setup?
The initial setup it was straightforward.
What about the implementation team?
We did an in-house implementation.
What's my experience with pricing, setup cost, and licensing?
Talk to your Veeam rep.
What other advice do I have?
The solution scales in an easy and intuitive way.
Disclosure: My company has a business relationship with this vendor other than being a customer. We work with Veeam and other data protection solutions. I work on solution integration.
Pre Sales Manager at a tech services company with 51-200 employees
Instant Recovery reduces the recovery time and enhances the business continuity results
What is most valuable?
Instant Recovery is an amazing feature which reduces the recovery time from hours or sometimes from days to minutes. It enhances the business continuity results.
With the Instant Recovery, you can run the virtual machine from the backup repository at any disaster time. The users can access data and applications within a maximum of two minutes.
For how long have I used the solution?
I have used this solution for three years.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
I would rate the technical support a a seven out of 10.
Which solution did I use previously and why did I switch?
We still use other solutions to back up the physical environment, since Veeam only supports virtual machines.
How was the initial setup?
The setup was very easy and straightforward, i.e., without any problems.
What other advice do I have?
I always recommend using all the Veeam features, not only to just create backup jobs.
Veeam is not only a backup software, it helps your organization for business continuity and disaster recovery as well.
Disclosure: My company has a business relationship with this vendor other than being a customer. We (PRO TECHnology) have been Veeam resellers since 2014 and we are now the only Gold Partners for Veeam in our country.
Senior IT Engineer at a tech services company with 51-200 employees
The WAN accelerator feature has been the most valuable for me. We evaluated many tools, but this was clearly better.
Pros and Cons
- "The WAN accelerator feature has been the most valuable for me. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup."
- "Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories."
How has it helped my organization?
Before Veeam our customer used to backup data with obsolete tools and had no central console management, so every site had single task to be checked everyday. Now, he receives the full backup report as an email attachment everyday.
What is most valuable?
The WAN accelerator feature has been the most valuable for me. My customer was in trouble because he found a huge quantity of data to be moved from foreign countries sites to the HQ in Milan. That feature reduced the time needed to complete the task from 25 days to less than a week! This is compared with the original tools used: ntbackup, robocopy and Windows Server Backup.
What needs improvement?
I think user support can be more analytic. Some support replies for a broken backup task have been "rebuild the job from scratch" and this is a bad thing to do if you have many VMs and repositories.
What do I think about the stability of the solution?
During a WAN copy we found an issue that if the connection drops and the program reaches the retry limit, sometimes this damages of the backup chain. Strangely, the program runs the day after but it looses the retention points number. For instance, if I set up a 30 day retention point, instead of deleting the oldest file and merging the new one, it keeps going on till the repository is full.
What do I think about the scalability of the solution?
I did not encounter any issue with scalability.
How are customer service and technical support?
I would rate support 7/10.
Which solution did I use previously and why did I switch?
I used many other tools: Acronis, vSphere Data Protection, Symantec BES. I moved to Veeam because I initially found many high level features missing in the other tools. Now the gap is thinned, but I feel more confident with Veeam.
How was the initial setup?
The initial setup has not been simple due to the complexity of the customer's infrastructure and the number of features to be aware of. Veeam initially can be complex. If you want to enable all the modules, you must know how Veeam organizes its console and where to find a feature.
What's my experience with pricing, setup cost, and licensing?
I think the price is good when you choose the Essentials Suite, but when you buy a full featured version (for instance the Enterprise Plus) the price is a little bit expensive. This is typical when a company becomes an industry leader.
Which other solutions did I evaluate?
We evaluated Veritas Backup Exec, Acronis and many others, but Veeam was clearly better. That is the reason why we switched.
What other advice do I have?
If you have a complex environment, first study well how Veeam works. Having some days of training before is better than loosing some weeks after to rebuild the logical structure and jobs many times.
Disclosure: My company has a business relationship with this vendor other than being a customer. Our company is a Veeam reseller.
IT Administrator and Sr. VMware Engineer at a retailer with 501-1,000 employees
there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.
Pros and Cons
- "The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time."
How has it helped my organization?
Our virtual datacenter is protected with different types of backups, but critical ones are "always protected". We can restore a VM backup in just minutes, even from a snapshot.
What is most valuable?
RTO time and speed
The product allows us to use data more efficiently, reducing the cost of storage and backup time. It is vital to have data available in the shortest possible time.
Instant file level recovery
Instant File-Level Restore or IFLR can be used to recover individual VM guest OS files and folders from VM backups. The product doesn't require you to restore a full backup and later search for a specific file. Instead, we can restore files and folders from a regular image-level backup at the necessary point-in-time. IFLR also works with any VM guest OS file system, expanding our possibilities in mixed environments.
WAN Acceleration
If you want to do remote backup or replication jobs, WAN acceleration technology is ideal. It works without problems and with limited bandwidths. When using the accelerators, the CBT allows us to work very efficiently. Before, we needed to make these copies in remote repositories, which took hours. The connections also failed very often. This type of situation is what optimizes WAN Acceleration.
Integrated vendors
With regard to the integration of Veeam with storage manufacturers, it must be said that the list always continues to grow. This growth is very good for all who use these brands. However, there should be more manufacturers integrating their technologies, as that would allow more customers to make use of this excellent feature.
What needs improvement?
The updates of this product are very fast and they always improve the solution.
What do I think about the stability of the solution?
I have not encountered any issues with stability.
What do I think about the scalability of the solution?
I have not encountered any issues with scalability.
How are customer service and technical support?
I would rate the level of technical support 10/10. It is very fast and reliable.
Which solution did I use previously and why did I switch?
I previously used Symantec Backup Exec. It was slow, incomplete, complex, used agents, and the technical support was useless, slow and ineffective. We would pray that we would not have a problem.
How was the initial setup?
The setup is very easy and totally intuitive.
What's my experience with pricing, setup cost, and licensing?
The price is a bit high. Licensing type is VMware friendly, so it is easy.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
If you have virtualized or physical (lastest update of Veeam), you can trust in this solution. Our recovery time was reduced from many hours to a few minutes. Integration with VMware is transparent, easy to use, and intuitive. Backup storage is very efficient and using CBT saves a lot of disk space. Using tapes was greatly improved in the latest version, as well as integration with other sellers' storage products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Consultant at a tech vendor with 51-200 employees
Instant VM restore is one of the most valuable features of this product.
Pros and Cons
- "It lets you verify a backup with the least amount of effort."
- "Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature."
How has it helped my organization?
Previously, a backup expert would be required to get a backup product to function properly. With Veeam Backup and Restore, things are so simple and efficient that you do not need to spend hours on end configuring the product. This allows engineers to focus on other business critical applications.
What is most valuable?
Instant VM restore is one of the coolest functions within this product. It lets you verify a backup with the least amount of effort, especially when backing up a VM before running some maintenance.
What needs improvement?
Offering mobile apps that give engineers a global view of his backup regime would be a "nice to have" feature.
What do I think about the stability of the solution?
We have experienced no stability issues at all.
What do I think about the scalability of the solution?
We have not yet had any stability issues. I have deployed this product in very large environments and I have never been limited with its scalability.
How are customer service and technical support?
There is room for improvement. However, when compared to other products, the support is on the good side.
Which solution did I use previously and why did I switch?
I haven’t used any other solution. I have always used this product for VM backups.
How was the initial setup?
Since scalability is simple, i.e., you can deploy a proxy or add a new gateway, the initial setup is also simple.
What's my experience with pricing, setup cost, and licensing?
The pricing makes sense, especially with the number of VMs you can fit on one socket nowadays. Since pricing is per socket, it is not expensive to add capacity as you go along.
Which other solutions did I evaluate?
Fortunately or unfortunately, I did not look at other options.
What other advice do I have?
Make sure not to overlook the network capacity during the planning stage. This obviously depends on your backup set and has to be given more importance if your backup set is considerable.
Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Partner with Veeam.
Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
We can offer disaster recovery services for managed services customers.
Pros and Cons
- "The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure."
- "The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes."
How has it helped my organization?
This product has improved the entire RTO and allows us to restore applications and services to customers within a few minutes.
What is most valuable?
- The object level restore from the Active Directory
- Microsoft Exchange
- Microsoft SQL
- Backup and restore of vCloud Director Objects
- Direct SAN integration with 3PAR
I like these features because they are helpful in offering additional and detailed disaster recovery services for managed services customers. The direct SAN backup feature perfectly integrates with our 3PAR storage infrastructure. It has significantly reduced the time it takes to backup virtual machines.
What needs improvement?
The direct SAN backup integration can be perfected by improving the snapshot removal mechanism and process from the storage volumes. This will prevent stale snapshots from accumulating on the data stores, which in turn consumes precious space.
What do I think about the stability of the solution?
There were no stability issues that I can think of. When the best practices for deploying Veeam Backup and Replication are strictly followed, the system can be stable without any issues.
What do I think about the scalability of the solution?
We didn’t have any problems with scalability at all. It all comes down to how to deploy the Veeam infrastructure. If it is well designed, scaling is no problem.
How are customer service and technical support?
The technical support is fairly good.
Which solution did I use previously and why did I switch?
I have used other solutions in the past, but I switched because Veeam just works. It is pretty easy to set up, use, and it has fewer limitations.
How was the initial setup?
The setup is straightforward, depending on how you want to deploy it. The installer can configure everything for you on the same server with all the relevant databases. It will also automatically install any required external software needed for Veeam to operate.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on the number of cores you have in your ESX or Hyper-V environment. That should be taken into consideration when purchasing the Veeam Backup and Replication solution.
Which other solutions did I evaluate?
I have used TSM, Backup Exec, and Retrospect.
What other advice do I have?
I would recommend IT professionals who run their infrastructure in a predominantly virtual environment to go for the Veeam Backup and Replication solution. It does the job and it is relatively easy to set up.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Veeam partner.

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I am still on 6.0U2 i plan moving to 6.5 by the end of summer. We are using 3par integration