3CX Live Chat offers valuable features such as ease of deployment, strong VoIP capabilities, integration with CRM, powerful reporting and management, seamless integration with WordPress, mobility via mobile and desktop apps, WebRTC and video conferencing, easy call queuing, and flexible call reporting. Its cost-effectiveness, support for Windows and Linux, strong security, and versatility make it suitable for various business sizes while providing excellent communication and collaboration tools.
- "3CX Live Chat lets me speak with my colleagues and suppliers from anywhere."
- "It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
- "3CX has strong reporting and management features; you can manage the capabilities of a call center with queues and timers, and it is a complete solution."
3CX Live Chat needs enhancements in integration with various systems, more customizable options, and improved analytics capabilities. Users face challenges with Linux support, video functionality, CRM compatibility, and user management. Reporting features and APIs require development, and customization options are limited. Users desire improved call recording management, chat integrations, and better video conferencing compatibility. Stability issues and support limitations also present concerns. New features like group calls and simplified user interface updates are desired.
- "You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together."
- "There should be an option to save some extensions."
- "I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
