Salesforce Identity Reviews

My overall experience in this current field I am working spans different areas. One area is for service management, contact centers, BPOs, and customer relationship management. Others are for sales, lead tracking, and opportunity tracking. I have built systems which are used for specific purposes like disruption management within the aviation industry, COVID helpdesk support, and various use cases on Salesforce.

I have also built chatbots for checking the status of bookings, ticketing, and banking. Additionally, I have worked on analytics for customer data profiles, social media listening, and marketing reach-outs.

Salesforce Platform positively impacts my organization by structuring the way that my team operates, whether it is a sales organization or a marketing organization. It also brings the ability to quickly modify to business needs whatever the action may be. The analytics pieces give us a lot of insights into how our customer journeys as well as our internal workforce KPIs are being met. It is very useful in terms of running operations.

The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use. It integrates with a very large number of systems and solutions, so I can bring in a lot of data from systems of record. I have workflows which are easy to configure in a drag-and-drop way of doing it. With the agent-tick and all, I have the ability to do quite a lot of virtual automated work. The analytics is also very good, so it is a complete set of functionality. Different use cases, whether it is customer service management, sales operation, or marketing operation, add value to quite a lot of other areas.

I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user.

Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

I have been using Salesforce Platform for almost eight to ten years.

Deployment for Salesforce Platform does not take much time. Deployment is not very difficult. The work to roll it out takes a few weeks to do the changes, sometimes days, sometimes weeks, and sometimes hours. The deployment is very quick and hardly takes any time to deploy. A few hours after all your testing, you can deploy.

Technical support from Salesforce can get a little bureaucratic at times because the company has grown very much without keeping too many people in the support side. If I have an enterprise-grade, large contract with them, then they actually charge me for that support, and they are available. However, if I do not have that kind of support model in place, then I can get sent back and forth.

Based on my experience with support, I would rate them from one to ten as I think companies like Microsoft and AWS, especially Microsoft, have a much better support model than Salesforce. However, they spend more on that. Salesforce has a commercial model where I actually have to pay for the support.

I work with Zoho CRM, as I work across the board with multiple CRMs. Zoho is one of them.

Deployment of Salesforce Platform is one of the easiest as I did not actually face any challenges. Salesforce is one of the easiest platforms to do any new development. It is just important to ensure that your CapEx and OpEx are in control. That is where it gets challenging. You need to ensure you have the controls in place to ensure your ROI is there. Otherwise, sometimes the cost can escalate if you do not use it correctly.

The number of people usually involved in the deployment process from my side depends on how complex your setup is. For certain enterprise customers, I have different environments, different ways of setup, and different user groups. It depends on the complexity of the environment and the use case that I am doing.

It can range from one person to five people or more based on the use case. If I have to do a lot of administrative setups like role-based controls or different environments, it can go up to four or five people on it, or it can be one person just rolling it out.

I work with Zoho CRM, as I work across the board with multiple CRMs. Zoho is one of them. I utilize not just the CRM, but the whole suite of products.

I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforce Identity and cannot speak more about it currently due to customer confidentiality. I am not specifically focused on Salesforce Identity as a separate module.

I am using the Service Cloud, Sales Cloud, and all of those offerings, but Salesforce Identity is not a module I have extensively worked with. I have huge experience with Salesforce Platform, having built solutions on it and delivered solutions. I have done sales work, service work, and built service solutions, and I have done quite a lot of various implementations.

AI-driven analytics is very important to me because AI and analytics are the most important factors today. They help to transform how operations work, how customer journeys are responding, and how I actually reach out and engage with customers. Even from an opportunity perspective, how we go to market, I leverage AI and analytics to do quite a lot of research and custom outreach. It is very important.

The strength of Salesforce is that it brings enterprise-grade security out of the box, so that costs can be justified to large enterprises. For smaller businesses, the per seat cost or per license cost can get exorbitantly high. At that point in time, it can get challenging to use Salesforce for the solution.

I do utilize Salesforce drag-and-drop tools, but I am not a developer. I am more of a business leader who has a developer vendor, so the developers do use them. That is what is very useful because Salesforce has a lot of drag and drop functionality, which is why it is so popular.

I have used the AppExchange feature as we have built apps and published in the Salesforce AppExchange. We have also consumed certain apps within our solutions that we have delivered to internal customers as well as external customers.

Integration with third-party tools is one of the strengths of Salesforce. It is quite easy to integrate with quite a lot of other tools. That part is quite flexible whether to use third-party integration options or to use something like MuleSoft or directly create adapters to do custom integrations. Salesforce is very flexible.

I would rate this review an eight out of ten.

We use it in several ways. Salesforce can function as an identity provider. For example, if you have your own portal hosted on a different web technology, you can use Salesforce Identity to centralize user authentication. 

We've implemented this for fashion brands, websites, and various mid-to-single-sized companies – primarily in the B2C domain.

The single sign-on feature of Salesforce Identity enhances our organization's security posture overall.

For example, I recently implemented Identity for a fashion brand in Canada. They were using GitGuard before. From my experience, I saw a lot of complexities with GitGuard, especially when developing core integrations. 

Salesforce Identity was much easier. We replaced it in a month which took them six months to build. It saves time, and it's very secure. You need permissions for any operation, and data is protected when switching between apps.

Salesforce Identity supports compliance with data protection and privacy regulations. Salesforce adheres to the data privacy regulations of each region. The data is always encrypted, and their security is very strong. Even with access, you can't break into the system due to their security settings. It definitely obeys regulations regarding data security.

The most valuable aspect is that it gives you everything within Salesforce. You don't need to go outside the platform for anything, from lead generation to post-sale support.

We have the entire lifecycle of the process. 

It's quite easy for a beginner to learn and use. Salesforce offers free tutorials and courses online – check out their Trailhead website. It guides you step-by-step, from what Salesforce is, all the way up to becoming an administrator or developer. All the training materials are available, so if someone wants to learn, the resources are there.

Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person.

Another area of improvement is customer service and support. The support we receive isn't always the best at providing solutions to problems.

I have been using this product for almost ten years now. 

When it comes to Salesforce, I have experience with all of it, including identity management, Marketing Cloud, Sales Cloud, and the entire CRM end-to-end.When it comes to Salesforce, I

It's stable. In the early days, the support was somewhat lacking, but it has improved. 

There are around 200 people in my organization, and all of them use Salesforce for different purposes. HR uses it for their own tasks, and so on. Everyone uses Salesforce in some capacity.

The product itself is in a strong position, but I've noticed a decline in customer service quality over the past six months. They seem focused on growth, and we don't get the same expert-level support as before. 

Sometimes, you need to pay extra or escalate issues to get proper resolution. Their SLAs aren't as good as they used to be.

It's on the cloud. Specifically, the Salesforce cloud. Salesforce has its own cloud.

I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution. 

It's best suited for enterprises – starting from mid-scale and going up.

Overall, I would rate the solution a seven out of ten. There's still room for improvement, mainly in making it more user-friendly for non-technical people.

We get network-related cases on Salesforce Identity and work on them.

The solution is very easy to understand. It is very beneficial for our company for security purposes. It's very user-friendly. We do not find any difficulty using the tool. The solution has a positive effect on our compliance requirements.

The product is slow.

I have been using the solution for almost 18 months.

The tool can handle big projects.

The initial setup was not difficult. The deployment took 15 minutes.

The product is similar to Jira. We receive cases and work on them based on the logs.

I will recommend the product to others. The client required us to use the product. Overall, I rate the solution a nine out of ten.

We used it for researching the best solution for one of our customers who was a big e-commerce platform with plans to sell on a lot of retail locations across Europe.

It was for a client, and it helped them a lot to organize their retail. It made it easier for them to expand across all the target areas that they had marked. They got very good support, which helped a lot in organizing their staff. This is one of the best platforms in this area.

The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time.

The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms.

I used it for research for about two weeks.

Its installation was easy. We got great support from the company. There was no problem with that.

We looked at Shopify and Magento. I was very familiar with Shopify and Magento,  but Salesforce had more features, especially for marketing activities, which was very helpful.

I would advise others to check out at least two or three solutions before buying one. You have to look five or ten years ahead because it is not very easy to change the platform. So, look at which one would be best at least over the next five years. It is not always about the features. You don't always need a lot of features. 

I would rate this solution a nine out of ten.

When we are running our pipeline in SalesForce we are able to communicate with our line managers and with the partners..

We are using that to have our projects documented and the tracking that in easier way with multiple options

It is valuable to have a key strategy for your activity in SalesForce.

The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members.

Getting in touch with the members through the dashboard in SalesForce is easier and faster than email.

SalesForce is renowned for its service strategies in most of the worldwide companies.

It takes time to learn the interface and all of the functions. For people who don't have a background in SalesForce, they will need at least one week on hand training to learn of the features.

The interface should be simplified and the dashboard has a lot of options but could be improved.

In the next release, I would like to see one single dashboard to allow the company that we are dealing with as a partner to have a way to be engaged with them as a top team between the two companies. Two different companies would be working at the same company with the same targets.

This solution is very stable.

This solution is scalable.

Previously we had Trello. We switched to SalesForce because most of the companies we are dealing with are using SalesForce.

It is easier to get in touch with them in one dashboard from one company, one builder.

The deployment model we used is cloud-based.

This solution meets our companies needs.

I would rate this solution a seven out of ten.

Salesforce Identity is used to support registering customers.

Salesforce Identity is a very user-friendly solution. Salesforce Identity is a very intuitive and easy-to-work-with solution.

Salesforce Identity needs more expertise in the application.

I have worked with Salesforce Identity for around seven years.

The initial setup of Salesforce Identity is not complex.

On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten.

Overall, I rate Salesforce Identity an eight out of ten.