Hyland OnBase vs iGrafx Process360 Live Platform comparison

Why PeerSpot?

Hyland and iGrafx are both solutions in the Business Process Management (BPM) category. Hyland is ranked #13 with an average rating of 8.0, while iGrafx is ranked #30. Hyland holds a 1.0% mindshare in BPM, compared to iGrafx’s 1.2% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of iGrafx users who would recommend it.

Hyland OnBase

Read 19 Hyland OnBase reviews

9,278 Views
2,598 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

4,320 Views
2,981 Comparison Views

91% willing to recommend

Hyland OnBase

iGrafx Process360 Live Plat...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

iGrafx Process360 Live Platform and Hyland OnBase compete in business process management and enterprise content management. Hyland OnBase holds an advantage with its extensive features, attracting users who seek comprehensive functionality.

Features: iGrafx Process360 Live Platform delivers dynamic process modeling, analytics, and process simulations, beneficial for effective process optimization. Meanwhile, Hyland OnBase shines with extensive document management, workflow automation, and robust data security features, appealing to those needing advanced content lifecycle control.

Room for Improvement: iGrafx Process360 Live Platform could enhance its user interface for more intuitive usability, expand integration capabilities with third-party tools, and offer more advanced document management options. Hyland OnBase can improve deployment speed, optimize keyword usage to prevent performance issues, and refine its low-code environment for broader accessibility to non-technical teams.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform offers straightforward cloud-based deployment, encouraging rapid implementation with strong customer support noted for efficiency. Hyland OnBase provides flexible deployment options, including on-premise and cloud but may require more time for setup due to its extensive functionalities. It provides comprehensive customer service, supporting complex system usage.

Pricing and ROI: iGrafx Process360 Live Platform is typically more cost-effective with lower setup expenses, offering appeal to budget-conscious and process-focused organizations with favorable ROI. On the other hand, Hyland OnBase involves higher initial costs reflecting its wide-ranging capabilities, catering to businesses willing to invest in extensive content management solutions for long-term benefits.

To learn more, read our detailed Hyland OnBase vs. iGrafx Process360 Live Platform Report (Updated: November 2026).

Buyer's Guide

Hyland OnBase vs. iGrafx Process360 Live Platform

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

13th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (16th)

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

30th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (18th), Process Mining (17th)

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.0%, down from 1.2% compared to the previous year. The mindshare of iGrafx Process360 Live Platform is 1.2%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	1.0%
iGrafx Process360 Live Platform	1.2%
Other	97.8%

Business Process Management (BPM)

Featured Reviews

Joao Santiago

Analista at a consultancy with 201-500 employees

Digital workflows have transformed meeting minutes and document tracking across departments

There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.

Read full review

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I find exceptional is the document storage itself; it's outstanding how quickly you can find documents, content within documents, or images."

"The solution is very developed and we are not taking full advantage of its functionalities."

"Role-Based Access Control (RBAC) allowed us to enforce strict data privacy requirements like LGPD by ensuring users could only access authorized records based on their role, while making user onboarding and permission management much faster and more reliable."

"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."

"Hyland OnBase is a powerful enterprise management platform that is scalable, flexible, and secure in storing, retrieving, and making workflow automations."

"I like the cloud and its integrability."

"The product's initial setup phase is not difficult."

"The most valuable features are that it's very secure and provides audit trails for our documents."

More Hyland OnBase pros

"The solution's technical support is of good quality since they offer fast and seamless services."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"Simulation is most valuable."

"We found the technical support to be helpful."

"It has simplified compliance with regulations and company standards."

"Overall, the solution is very useful and has good features."

"Provides a valuable BPMN feature."

More iGrafx Process360 Live Platform pros

Cons

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"Hyland OnBase could be improved in terms of service support response time."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"Hyland OnBase can be improved by providing a modern user interface, simplified deployment and admin overhead, API capabilities, and advanced AI."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

More Hyland OnBase cons

"The price could be more competitive."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"It can be more user-friendly."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"With iGrafx, the implementation and the licensing were pretty complex."

"Visio is more user-friendly."

"Unfortunately, I haven't been able to find a reseller in Mexico."

More iGrafx Process360 Live Platform cons

Pricing and Cost Advice

"The tool's price is high."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"I have heard that the solution's pricing is very competitive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"My company is trying to replace iGrafx because the license is a little bit expensive."

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Top Industries

By visitors reading reviews

Healthcare Company

Government

Financial Services Firm

Manufacturing Company

Financial Services Firm

13%

Construction Company

11%

Comms Service Provider

10%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...

See all answers

What is your primary use case for Hyland OnBase?

As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...

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Comparisons

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Compared 4% of the time

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Compared 3% of the time

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Compared 8% of the time

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Compared 7% of the time

Interfacing Technologies Enterprise Process Center vs iGrafx Process360 Live Platform

Compared 5% of the time

Bizagi vs iGrafx Process360 Live Platform

Compared 4% of the time

Visio vs iGrafx Process360 Live Platform

Compared 4% of the time

More iGrafx Process360 Live Platform Competitors

Product Reports

Buyer's Guide

Hyland OnBase

October 2026

Download Hyland OnBase product report

Buyer's Guide

iGrafx Process360 Live Platform

October 2026

Download iGrafx Process360 Live Platform product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

iGrafx Process360 Live Platform integrates IDEF0, supports Lean Six Sigma, and offers comprehensive process modeling, making it a versatile choice for industry-specific needs including risk assessment and enterprise object usage.

iGrafx Process360 Live Platform is known for its capabilities in streamlining workflows, process mining, and scenario simulation. While it simplifies the complexities of BPMN, and provides powerful tools for workflow plotting, documentation, and simulation, it faces challenges in ease of linking with new ERP systems, web modeling complexity, and costs. The platform offers predefined templates for easy process creation, yet it lacks depth in reporting tools and has limited multi-language support which could be improved for broader usability.

What are the key features of iGrafx Process360 Live Platform?

IDEF0 Integration: Simplifies process analysis using structured graphical representation.
Lean Six Sigma Support: Enhances efficiency and quality management through integration with Six Sigma methodologies.
Process Simulation: Enables scenario testing to optimize workflows.
BPMN Capabilities: Provides tools for clear representation of business workflows.
KPI Integration: Monitors key performance indicators for continuous improvement.
Collaboration Features: Facilitates teamwork and collaboration during process development.

What benefits should users expect when evaluating iGrafx Process360 Live Platform?

Streamlined Workflows: Efficiently manages and optimizes business processes.
Robust Analysis: Offers deep insights into process performance for decision-making.
Process Mining: Identifies inefficiencies and potential improvements within workflows.
Versatile Application: Suitable for industries like banking and service modeling.

Many industries utilize iGrafx Process360 Live Platform for business process modeling, analysis, and management. It is extensively applied in banking for risk assessment, utilizing its BPM capabilities to adhere to ISO 9000 standards. Service-oriented companies use its process design and repository functions for effective process mining and management, making it a valuable tool in managing complex organizational structures.

iGrafx

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Multinational Bank

Buyer's Guide

Hyland OnBase vs. iGrafx Process360 Live Platform

November 2026

Free Report: Hyland OnBase vs. iGrafx Process360 Live Platform

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