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IBM Resilient vs Swimlane comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
5
Ranking in other categories
AI-SOC (7th), AI-Powered Security Automation (2nd)
IBM Resilient
Ranking in Security Orchestration Automation and Response (SOAR)
17th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Incident Response (4th)
Swimlane
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
AI-Powered Security Automation (3rd)
 

Mindshare comparison

As of February 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.5%, down from 4.8% compared to the previous year. The mindshare of IBM Resilient is 2.1%, down from 2.2% compared to the previous year. The mindshare of Swimlane is 2.9%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Torq4.5%
Swimlane2.9%
IBM Resilient2.1%
Other90.5%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
Usman Bhatti - PeerSpot reviewer
Senior Officer Security Operations Center at a financial services firm with 10,001+ employees
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
MD
Software Engineer III at a financial services firm with 10,001+ employees
Task persistence and integration ease have been key benefits
The best part of Swimlane is the persistent notifications and its ease of integration, requiring minimal coding. While it lacks response features, it can be integrated with messaging or queue services to achieve this. Any incident response requires additional integration since Swimlane itself doesn't react to incidents. Real-time data in terms of persistence is configurable, and without config, tasks persist indefinitely until completion. If using Appian versions below 11, integration features for Swimlane aren't available. By default, Swimlane lacks built-in intelligence, needing coding for integration. Although the Swimlane is beneficial and reduces manpower requirements, it's hindered by its lack of exposure. If exposed through services or endpoints, its functionality could be accessed without needing a local standalone application. On a scale of one to ten, this solution deserves a rating of nine.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"What I appreciate most about Torq is that it is an essential part of our system."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"It is a stable solution...It is a scalable solution."
"The solution is very easy to use."
"This is a good solution that we recommend for customers."
"Its flexibility is the most valuable."
"IBM Resilient is scalable."
"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."
"As a whole, the product is stable...Technical support is very good."
"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."
"Swimlane enables two SOC analysts to work efficiently as much as ten analysts would without Swimlane, which translates to significant manpower savings."
"It provides us with a single portal for our logs from different solutions."
"The technical support from Swimlane is very good."
"The biggest advantage of Swimlane for us is that it saves time, which in turn helps us in cost-saving."
"On a scale of one to ten, this solution deserves a rating of nine."
"Swimlane is a very effective way to represent workflows involving multiple users."
"The most valuable feature of the solution is the support."
"Our primary goal was to reduce analyst time, and we have been successful in that."
 

Cons

"The initial deployment of Torq was not easy."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."
"Its price needs improvement."
"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."
"The initial setup is complex."
"The ability to analyze incidents needs to be improved in the solution."
"The tool needs to improve its documentation on license scripts."
"I would prefer to have more colors added to represent different risks or notations, which can be used for the prioritization of risks and the significance of information."
"Swimlane is not scalable because it is not exposed. Currently, it's a manual component that requires configuration through coding."
"The stability of the solution has room for improvement."
"Swimlane's search bar is not working effectively, and there is no option to differentiate between two cases at the same time."
"We faced a lot of issues with the product’s stability."
"I would like to see improvements in the minor bugs that occur with each update, as some features might have issues."
"The initial setup and deployment are complex."
"One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers."
 

Pricing and Cost Advice

Information not available
"The cost of the product is quite high."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"Pricing for the solution is good, in my opinion."
"It is very expensive."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"There is a license you need to pay for in order to use this product."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"We could create unlimited users using the license we had purchased."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
8%
Financial Services Firm
32%
Comms Service Provider
8%
Computer Software Company
7%
Government
7%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What needs improvement with Torq?
Regarding the downsides of Torq, one issue is that as a SaaS product, I sometimes encounter transparency issues about...
What is your primary use case for Torq?
My role is Cyber Security Engineer, and we use Torq for our case management platform, automating some of our phishing...
What advice do you have for others considering Torq?
Torq's maintenance requirements depend on how you define maintenance. While Torq handles the platform's overall relia...
What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
What needs improvement with Swimlane?
One of the disadvantages of Swimlane is that to manage the platform, we need hardcore developers. We have recently se...
What is your primary use case for Swimlane?
We are using Swimlane for automation purposes and security orchestration. We are using Swimlane's Playbook Automation...
What advice do you have for others considering Swimlane?
I would rate Swimlane a seven out of ten as a product.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Golden Living, Health Equity, USA Funds
LinkedIn, TransUnion, Citrix, Aetna, Perspecta
Find out what your peers are saying about IBM Resilient vs. Swimlane and other solutions. Updated: December 2025.
881,733 professionals have used our research since 2012.