What is our primary use case?
Dell PowerStore serves multiple critical functions for our organization. We were initially a cloud customer who became caught up in the cloud trend of putting everything in the cloud, but this approach became cost prohibitive. We had to repatriate and bring what we had in the cloud back onto on-premises infrastructure into a colocation facility. This is where we approached Dell, and they provided us with the ability to add both compute and storage capabilities. When they provided us the storage, the compression capability was exactly what we needed.
Our second use case involves our typical operations in the oil and gas industry, where we use a data historian, which is a very proprietary software with a proprietary database structure. We were not getting much compression on that system at all, and Dell PowerStore provided us with decent compression so we did not have to continuously expand our storage.
What is most valuable?
The features of Dell PowerStore that I appreciate most include the ability to move our data from one site to another site without needing VMware software, which we used in the past for this purpose. With Dell PowerStore, that capability is one of the things we love the most about it. This goes back to our point of having remote operations, and when we lose that remote site and need to restore something or operate without that site, we can do so because our data is already moved to the other sites, and we can simply pick that data up and start running.
Many of the features of Dell PowerStore have benefited our organization through the management of storage across the whole enterprise. The team has really enjoyed the single pane of glass for management instead of logging into each individual site to manage their specific versions and setups. The ability to upgrade and keep everything consistent has made the team very satisfied.
What needs improvement?
Dell PowerStore can be improved by better integration between Dell PowerStore and PowerProtect, especially on the cyber resilience side. We are very interested in how they will integrate those two products. Additionally, even though we are not heavily using AI on the Dell side, we have been working with them and challenging them to turn some of that functionality into agentive AIs, where programming or configuration for different policies could be done through natural language. We want to work with Dell to speed up everyday repetitive tasks through agentive agents.
For how long have I used the solution?
I have personally been using Dell PowerStore for over the last three years since we moved off of Dell VxRail to Dell PowerStore.
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What do I think about the stability of the solution?
Dell PowerStore has demonstrated strong stability and reliability. We have not experienced any P1s, which is what we call problem level one incidents. We have been very satisfied, and Dell has always been proactive, providing timely support when needed.
What do I think about the scalability of the solution?
Dell PowerStore scales well with our growing needs, which has made us very satisfied. Some of our locations are very small, and Dell has provided us with small units that work well there. As we expand, they allow us to flex up and down, accommodating our larger sites and smaller sites with ease.
We have limited capabilities to consolidate data using Dell PowerStore because of our operational structure at each site. Data is more unique to the individual site, but we have had the ability to consolidate back to the compression capability that Dell has provided us.
How are customer service and support?
I cannot complain about the customer service and technical support. We have received rock-solid support from Dell, especially during our transition from VxRail to Dell PowerStore. They have provided us with white glove service, keeping us on track with our project plans even during challenging circumstances. On a scale of one to ten for customer support, I would give them a nine. There is always room for improvement, so the account team should have goals to strive for.
Which solution did I use previously and why did I switch?
When considering a change to Dell PowerStore, the factors included a simplification of our environment, as VxRail is an integrated solution that requires familiarity with the Dell platform. Dell PowerStore's current design, which splits computing from storage, worked better for us. VMware licensing also played a significant role in that decision since with Dell PowerStore and PowerEdge, we have a different type of licensing compared to VxRail.
How was the initial setup?
Upgrading with Dell has been extremely straightforward. That is one thing that we have been very satisfied with Dell about. We were skeptical, but when we migrated from VxRail, a core Dell product, to Dell PowerStore, it was actually quite simple. We have been very satisfied from that perspective.
What was our ROI?
We have definitely seen a return on investment with Dell PowerStore. If we had not, we would have returned it already. Dell was very competitive when we shifted from VxRail to Dell PowerStore, and financially, we have seen ROI during that transition because they were flexible with us.
Ultimately, Dell PowerStore has been a rock-solid product for us. It has provided the capabilities we were seeking and yielded both efficiencies and financial value. When we shifted from the cloud to on-site, we saved $150,000 a month, which is significant for a small organization like ours. The relationship with our Dell account team has also been crucial—they have always looked out for us as a customer. I am totally comfortable with that information being used as it reflects what we have achieved, and we are not going to shy away from sharing that information.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup costs, and licensing is generally positive. One of the biggest reasons we chose Dell was the competitive pricing and strong partnership. They could be better, as some of their peers have lower pricing, but we get what we pay for. Dell has been extremely kind to Ascend Performance Materials. When I say it could be better, I mean some of their competitors have a more competitive cost structure and licensing model. I believe that is where Dell will face challenges, especially as competitors are working to attract business.
Which other solutions did I evaluate?
We continuously evaluate other competitors before the refresh cycle comes up, which is part of our business nature. We shop around with all the big players, including HP, Everspin, and NetApp. It is simply a normal part of the market review we conduct.
What other advice do I have?
The solutions between Dell integrate well. I have been a long customer, and I remember the days of Dell EMC. There were some integration issues back then, but it has improved greatly. It is not as tightly integrated as their VxRail solution, but from what we see and what we have been using, we have been extremely satisfied.
At this point, we do not use Dell AIOps, also known as CloudIQ or APEX AIOps. That is something we, as a company, are starting to explore heavily—how to use AI in general—so Dell and I have had some conversations around that, but we are not using it yet. It is just more about timing and resources; we have not gotten to it. We run a very small team, so a lot of the functionalities or features that we want to use, we have not gotten to it.
We have Dell support, but we are not enrolled in the lifecycle extension, also known as the Anytime Upgrade program. However, we believe in refreshing equipment. What we do with Dell is refresh all of our end-user clients, servers, and storage, including Dell PowerStore, on a four-year cycle. We have not seen significant cost savings or operational efficiencies based on that. As I mentioned, we have such a small team, and if I were to push for it, I would say we have seen some efficiency, perhaps freeing up five to ten percent of our team's time, but in the grand picture, we have reallocated that to other uses. There is definitely efficiency, but not to the level where we have had to reduce headcount.
I would have to check with the team about utilizing any built-in integrations for VMware, Kubernetes, or other ecosystems. That is a little beyond my responsibility.
The pros of going with Dell PowerStore include the strong relationship we have built with Dell, which facilitates operations. The biggest con could also be that same relationship, as it can be difficult to move away from them with the entire Dell stack. Integration is extremely important, and while Dell excels in some areas, they may lag compared to vendors focused solely on storage.
I would rate Dell PowerStore between an eight and nine overall. We are extremely satisfied with it, but we recognize there is always room for improvement, particularly regarding automation and balancing innovation with integration. My advice for other organizations considering Dell PowerStore is to look closely at your use cases and ensure that what you are trying to achieve aligns with what they can provide. It is imperative to be honest about your growth plans, so you do not fall into the common trap of undersizing, which can lead to financial issues down the line. I rate this review a nine out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.