What is our primary use case?
My main use cases for Dell PowerStore are running mission-critical production workloads where low latency, high IOPS, and predictable performance matter. Most deployments are for virtualization platforms (e.g., VMware vSphere) hosting mixed workloads such as application servers, databases, and general VM farms.
I also use it for storage modernization and consolidation projects, replacing legacy arrays, improving performance, and simplifying operations, while keeping room for easy scale-out/scale-up capacity growth as demand increases.
How has it helped my organization?
Dell PowerStore has had a positive impact mainly in performance, stability, and operational efficiency.
Better performance and consistency: we’ve seen lower latency and more predictable behavior for mixed workloads, especially in virtualized environments, which improves overall application responsiveness.
Reduced operational friction: provisioning and day-to-day management are straightforward, and scaling capacity is typically an online, low-risk process—so it’s easier to evolve the environment without disrupting production.
Improved consolidation/modernization: in modernization projects, PowerStore helped simplify the storage footprint while delivering a more modern all-flash platform and a cleaner operational model.
Support and reliability: when issues arise, having responsive enterprise support and a solid platform reduces downtime risk and increases confidence for critical workloads.
Overall, it helps teams spend less time “babysitting storage” and more time focusing on delivering services to the business.
What is most valuable?
Consistent performance with low latency (all-flash NVMe architecture): it handles demanding mixed workloads very well, especially in virtualized environments where “noisy neighbors” can be a problem.
Simple, online scalability: expanding capacity is typically straightforward and doesn’t require disruptive operational steps, which is critical for production.
Modern, easy-to-manage platform: the management experience is clean and the overall day-to-day operations (provisioning, monitoring, maintenance routines) are efficient for infrastructure teams.
Strong support experience: when something needs attention, Dell support tends to be responsive and effective, which matters a lot in critical environments.
What needs improvement?
PowerStore is already a strong platform, but I’d like to see improvements mainly in operational maturity and automation, especially for large or mission-critical environments:
CloudIQ / APEX: more actionable insights
Fewer generic alerts and more “what to do next” guidance, better root-cause correlation, smarter prioritization, and clearer remediation steps.
Upgrade experience: stronger guardrails and pre-checks
More robust pre-upgrade validation, clearer impact analysis, and safer/cleaner workflows to increase confidence, particularly in conservative environments (e.g., healthcare).
Proactive lifecycle and certificate management
Better built-in visibility and notifications for certificate/lifecycle items, with clearer guided actions to prevent surprises.
Deeper automation and API-driven operations
More ready-to-use automation examples/integrations (Terraform/Ansible style patterns), and richer API coverage for day-2 operations beyond basic provisioning.
If the next release pushes harder on these areas, it will reduce operational overhead and make the platform even more compelling for critical workloads.
For how long have I used the solution?
I have been using Dell PowerStore for approximately five years.
How are customer service and support?
I have contacted Dell’s technical support and customer support multiple times, and my experience has been very positive.
I can’t speak for every region, but in Brazil the local Dell support team is responsive and knowledgeable. When something is urgent, you can reach the right people quickly and get practical guidance without unnecessary back-and-forth.
That said, in rare complex or high-impact cases, resolution can take longer because the issue may need escalation to specialized teams outside the country. This is expected with enterprise products, and communication throughout the escalation process has generally been clear.
On a scale from 1 to 10, I would rate Dell support a 10 based on my overall experience.
How would you rate customer service and support?
How was the initial setup?
Overall, the initial setup is straightforward for an experienced infrastructure team. The deployment flow is guided and clear, and if you follow Dell’s documentation and best practices, it’s usually a smooth “step-by-step” process.
The part that can feel more complex is the upfront planning, mainly networking and host connectivity (iSCSI, NVME/FC, NVMe/TCP), multipathing, and getting the environment aligned with the customer’s standards. Once those pieces are validated, the rest of the deployment tends to be quick and predictable.
Which other solutions did I evaluate?
PowerStore vs Unity XT (Dell)
PowerStore – Pros: more modern all-flash NVMe platform, strong performance/latency, and a forward-looking feature direction.
PowerStore – Cons: typically positioned at a higher tier, so it may not be the best fit for simpler workloads or tighter budgets.
Unity XT – Pros: very solid and mature array, often a great fit for “general purpose” enterprise workloads, usually with a more budget-friendly positioning.
Unity XT – Cons: may not match PowerStore’s performance ceiling and modern architecture for more demanding scenarios.
What other advice do I have?
I’d rate Dell PowerStore 9 out of 10 overall.
Advice to other organizations considering PowerStore:
Validate the use case and sizing up front: be clear about performance needs, growth expectations, and workload profile (especially in virtualized environments).
Plan the connectivity properly: iSCSI/FC/NVMe-TCP design, multipathing, and networking standards make a big difference in having a smooth deployment and stable day-2 operations.
Adopt a solid upgrade/change process: in critical environments, treat firmware upgrades with proper pre-checks, a maintenance window, and, when needed, Dell support involvement.
Get value from monitoring and best practices: use CloudIQ, health checks, and recommended configurations to stay ahead of issues.
If performance, scalability, and enterprise reliability are priorities, PowerStore is a strong choice, just make sure the environment is well designed and managed with good operational discipline.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner