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reviewer2706798 - PeerSpot reviewer
Sales Manager at a tech services company with 201-500 employees
Real User
Top 5
May 21, 2025
Leverages exceptional data compression to optimize storage capacity and reduce costs
Pros and Cons
  • "Dell PowerStore has rarely had any downtime."
  • "The companies I sell Dell PowerStore to are extremely happy, as they keep expanding it and keep buying more shelves to expand the storage."
  • "I would suggest that Dell PowerStore could come with various other features, such as a hybrid model apart from only all-flash, which would really help the customers."
  • "Dell PowerStore does not meet the needs of a small organization; Dell has Unity which meets the entry-level or SMB segment."

What is our primary use case?

The use case for companies to buy Dell PowerStore is that it's an all-flash storage, which is needed to save their data or applications that demand faster responses. They brought it because the read and write operations of Dell PowerStore are extremely high, and the IOPS are very good compared to the other Hitachi level storage.

How has it helped my organization?

Dell PowerStore helps the organizations that I sell to by allowing them to buy less storage and store more capacity, which helps them save costs. Additionally, it's very durable and priced appropriately, which helps the organization to save money.

What is most valuable?

The most valuable feature of Dell PowerStore is the data compression, which is extremely good, having a data compression ratio of 5:1 that rarely other storages have in the market. This feature is very good compared to others.

What makes the data compression feature of Dell PowerStore so good is that if you need to store, for example, 100 TB of storage, you just have to buy 1/5 of it, the capacity, and then you can store that data. The compression features in the storage make it very special compared to others, apart from the day-to-day, normal data retrieving capabilities such as data deduplication, which this has something more that no other storages offer.

What needs improvement?

I would suggest that Dell PowerStore could come with various other features, such as a hybrid model apart from only all-flash, which would really help the customers.

Buyer's Guide
Dell PowerStore
May 2026
Learn what your peers think about Dell PowerStore. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Dell PowerStore for the past four years.

What do I think about the stability of the solution?

Dell PowerStore has rarely had any downtime; I have never come across it having any downtime, and the technical support is extremely good, which makes it a good product.

What do I think about the scalability of the solution?

Dell PowerStore does not meet the needs of a small organization; Dell has Unity which meets the entry-level or SMB segment. Dell PowerStore is for mid and high enterprise segments, catering to bigger customers. Dell PowerStore can grow with a small company or if the company has less than 2,000 employees; it can grow to meet their needs.

How are customer service and support?

Customer service and support for Dell PowerStore are very good, so once customers buy Dell PowerStore, they always choose to buy it again since the performance is extremely nice.

Which solution did I use previously and why did I switch?

Besides Dell PowerStore, we offer other solutions such as HP solutions, Lenovo solutions, and NetApp solutions. Someone might pick Dell PowerStore versus HP or NetApp because PowerStore has the unique compression feature that other products lack, allowing them to buy less storage and save more capacity.

How was the initial setup?

All Dell products are quite easy to deploy and maintain.

What was our ROI?

The success metrics that companies use to determine their ROI for Dell PowerStore are based on the kind of performance they get or the returns they see once Dell PowerStore is deployed, which are quite substantial since they always look at expanding it in the near future. They don't only buy it for a specific application; once they see the performance, they try to utilize it for all other applications as well.

What's my experience with pricing, setup cost, and licensing?

The pricing of Dell PowerStore is a bit high, as it is not an entry-level storage, so it is priced higher than it should be.

What other advice do I have?

The companies I sell Dell PowerStore to are extremely happy, as they keep expanding it and keep buying more shelves to expand the storage. 

A con for Dell PowerStore would be if somebody has standardized on certain products, such as only buying Dell or HP products, which might lead them to choose HP instead. HP is losing a lot of market share because of Dell PowerStore, as they do not have a product that can match it. 

I rate Dell PowerStore nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer2707395 - PeerSpot reviewer
Manager, Technical Operations at a construction company with 1,001-5,000 employees
Real User
Top 10
May 21, 2025
Enhanced support aids complex environments but clunky interface needs improvement
Pros and Cons
  • "he support for Dell PowerStore is exceptional."
  • "The support for Dell PowerStore is exceptional; I would rate it at probably an eight or nine out of ten."
  • "I have realized nothing exemplary from using Dell PowerStore, except hat the user interface is clunky, and we've had issues with that."
  • "The interface of Dell PowerStore reminds me of the Cisco mentality where it's just boxes moving around as you're clicking; it's not easy to understand what you're trying to do, and you have to have solid documentation to navigate the system and make changes to ensure you're not jeopardizing your system as you present and remove storage and expand LUNs."

What is our primary use case?

We have a large Citrix environment and a large VMware environment, virtualized server infrastructure, and we use Dell PowerStore for our medical organization, so our imaging for x-rays and all those are stored on there, along with some backups. 

What is most valuable?

We're just exploring AI use cases for Dell PowerStore currently, as we're in the early stages of it. We definitely can see the potential of helping our medical staff come to conclusions quicker, also our financial team, which can get very complex with insurance and billing, and we're looking for opportunities there. We're also looking at opportunities in my field in IT to support staff more quickly, so there's a lot of potential across the board with supply chain issues and all that kind of infrastructure.

I don't have many features to highlight for Dell PowerStore. I do appreciate the warranty support side of it. When we've had issues, it's been easy to get them rectified. 

What needs improvement?

I have realized nothing exemplary from using Dell PowerStore, except hat the user interface is clunky, and we've had issues with that. 

The interface of Dell PowerStore reminds me of the Cisco mentality where it's just boxes moving around as you're clicking; it's not easy to understand what you're trying to do, and you have to have solid documentation to navigate the system and make changes to ensure you're not jeopardizing your system as you present and remove storage and expand LUNs. 

Some other vendors in that space are innovating in that area, making lives easier for engineers, however, it seems the Dell PowerStore solution doesn't cater to that need, and I'm seeing more and more that my colleagues in other organizations are experiencing the same problem and turning to other more user-friendly solutions.

For how long have I used the solution?

The organization has been using Dell PowerStore for 15-plus years, maybe longer.

What do I think about the stability of the solution?

They're very stable; our infrastructure stays up, and we very rarely have any outage, occurring approximately once every three years.

What do I think about the scalability of the solution?

Dell PowerStore grows with our needs and scales effectively. In the past, we've expanded our usage of Dell PowerStore substantially; in healthcare, we have to keep our data indefinitely, so we're always increasing our storage.

How are customer service and support?

The support for Dell PowerStore is exceptional; I would rate it at probably an eight or nine out of ten.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

Dell PowerStore is slightly more expensive than some other competitors when it comes to pricing, setup costs, and licensing.

Which other solutions did I evaluate?

In some cases, we haven't decided to purchase Dell PowerStore; we've been going with other competitors as in some cases it's easier and slightly cheaper. 

What other advice do I have?

I'm not aware of other competitors at this level, so when asked about other competitors and their AI use cases, it's early in this world for many organizations, but Dell is leading it currently. If they're going to be using AI, this changes everything regarding Dell PowerStore. If it has built-in AI at the storage layer, at least the compute for it, that's only going to enhance that situation, and if your data's on-premises, that's a game changer.

We covered the cons of Dell PowerStore; as for the pros, we have a strong relationship with Dell and that partnership, and some of the innovations we're talking about today sound interesting to me. There's a good reputation there, and we've had great success with support.

I would rate Dell PowerStore as a solution overall at a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Dell PowerStore
May 2026
Learn what your peers think about Dell PowerStore. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Enterprise Architect at Skynet Belgium
Real User
Top 20
May 4, 2026
Secure data archiving has enabled fast GDPR responses and reliable access to critical records
Pros and Cons
  • "The cybersecurity features and data resiliency of Dell PowerStore are strong, confirmed by a white-hat hacking test."
  • "Regarding the pricing of Dell PowerStore, it is still quite pricey but we did get a good deal when bundled with workstations."

What is our primary use case?

Dell PowerStore is used for first-line archiving and GDPR-related issues. It offers seamless integration with SQL Server and Oracle, aiding in quick access during GDPR issues.

Dell PowerStore plays a role in clustering multiple appliances and helps in optimizing workloads, despite requiring some planning and workarounds.

What is most valuable?

The biggest advantage of Dell PowerStore is the quick access provided during GDPR issues. The system also aids in first-line archiving and integrates well with SQL Server and Oracle.

The cybersecurity features and data resiliency of Dell PowerStore are strong, confirmed by a white-hat hacking test.

Additionally, compression and encryption provide enhanced security for our use cases.

What needs improvement?

The management interface of Dell PowerStore could be simplified, as it can be challenging to find issues amidst various screens. Introducing AI could help with identifying critical issues or deadlocks faster.

Currently, we foresee no other areas for improvement but acknowledge this might change as deployment progresses.

For how long have I used the solution?

I have been dealing with the product for about a year and a half, closer to two years.

What do I think about the stability of the solution?

Currently, we don't have any unplanned glitches with Dell PowerStore. We had a few maintenance issues, which were planned and have been resolved.

What do I think about the scalability of the solution?

Dell PowerStore is relatively easy to expand in terms of scalability. We haven't encountered any major scalability problems as our setup is quite large.

How are customer service and support?

Technical support from Dell is quite good. I would rate Dell's support an 8.5. We had some minor issues, but the server-side support was excellent with a rating of 10, although there was some trouble with other parts.

How was the initial setup?

My experience with the deployment procedure is that it was quite straightforward.

What about the implementation team?

We used a local integrator for deployment, and all the rest was done in-house. The local integrator was CGK.

What was our ROI?

In terms of performance and operational efficiency, Dell PowerStore hasn't shown a noticeable ROI yet, as it is still being rolled out. However, it does save us close to 11% cost savings.

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing of Dell PowerStore, it is still quite pricey but we did get a good deal when bundled with workstations.

What other advice do I have?

Most of our in-house development minimizes reliance on external SQL products. Additionally, we are evaluating Dell AI Ops and may consider it in the next budget cycle.

Lifecycle updates are well-managed in coordination with support staff. Dell PowerStore's built-in integrations are smooth, albeit with minor glitches.

Capacity expansion in single drive increments hasn't been a concern yet. I would rate this review a 9.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 4, 2026
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Amalludin-Yahya - PeerSpot reviewer
Principal Engineer at AXS
Real User
Top 10
Jul 2, 2025
User-friendly interface and efficient capacity expansion improve operational management
Pros and Cons
  • "The best features in Dell PowerStore are that it's easy to manage; for the customer user interface, customers can start learning and provision everything, and manage the system easily."

    What is our primary use case?

    I'm currently working with a Dell partner in Saudi Arabia and collaborating on EMC solutions. I'm working with Dell PowerStore, PowerScale, and Unity, especially the SAN storage and NAS storage. Dell PowerStore is used for their server environment, for ESXi, environment, for VMware environment, for database, Oracle database. 

    We have Dell PowerStore 3000T; we are currently using Dell PowerStore 3000T. For some customers, they have clustering of multiple Dell PowerStore appliances. I utilize the built-in integrations for VMware and Oracle ecosystems, but I found that most of the customers are not using them, even though they know that it works, especially with VMware vCenter. They prefer individual administration, meaning they go directly to Dell PowerStore rather than using vCenter to manage Dell PowerStore.

    What is most valuable?

    The best features in Dell PowerStore are that it's easy to manage. For the customer user interface, customers can start learning and provision everything, and manage the system easily. From the operational efficiency perspective, Dell PowerStore has helped improve operational efficiency for most customers here, as they will arrange their EMC residency to manage their product on-site. It's easy to expand Dell PowerStore in terms of scaling up.

    What needs improvement?

    There are things I would like to see improved or enhanced in Dell PowerStore, such as they should invest in technology using NVMe. I know that they have the TLC NVMe, so they should use a different type of NVMe, which is much faster, similar to pure storage.

    Also, they don't have replication capability; we have to use another appliance to do the replication. I think they should implement replication capability on Dell PowerStore.

    For how long have I used the solution?

    I have been working with Dell PowerStore since they started selling it. I worked for EMC from 2000 until 2022.

    What do I think about the scalability of the solution?

    Clustering Dell PowerStore appliances is easy. You manage from one graphical user interface.

    How are customer service and support?

    My experience with the technical support and customer support for Dell PowerStore is good. However, when it was during EMC, it was much better. Now, during Dell's time, it's not as good as it used to be. They're getting worse. I don't know whether Dell is really invested in customer support. 

    Depending on the product, for Dell PowerScale or for Dell PowerStore, I would rate it eight. It depends on which support center you are engaged with, because I have experience with some support centers where their support made a wrong decision.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    In terms of deployment and initial setup, the question is unfair because I've worked with a SAN environment for more than 22 years. It's easy for me to set up.

    What was our ROI?

    The benefits that Dell PowerStore brings to customers include trust in EMC storage, which is why they keep buying. It's easy for migration and future migration.

    What other advice do I have?

    I can share advice and recommendations with users who are looking into implementing Dell PowerStore for their companies or organizations from an implementation perspective. I would assess Dell PowerStore's data resiliency and cybersecurity features as good because Dell is continuously updating about any issues with any loopholes in their products. They keep giving the advice, so we just follow, do upgrades on the firmware. Dell PowerStore's cybersecurity and resiliency features meet customers' needs in this aspect because so far they haven't complained about anything.

    I utilize the add capacity abilities of Dell PowerStore, which is good because, compared to the previous Unity and the storage pool where you had to buy multiple drives to add, with Dell PowerStore, you can buy one drive and plug it in to increase capacity. I know about the compression and the deduplication technologies in Dell PowerStore. It's important. I believe other vendors also do deduplication, compression, and if they don't do it, then they might be left out by other competitors.

    I find Dell PowerStore stable. Regarding the workload performance of Dell PowerStore, I don't do performance testing, but Dell PowerStore is good, so customers do not complain about any performance issues. They just do the clustering based on the application. Overall, I rate Dell PowerStore an 8 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Pre Sales Engineer at Sonda S.A.
    MSP
    Top 20
    Feb 1, 2026
    Unified storage has enabled versatile data consolidation with strong efficiency features
    Pros and Cons
    • "The best features of Dell PowerStore include the effective capacity, which I believe is its strongest feature, and the dynamic RAID of disks."
    • "I would rate Dell's customer service as good; however, the call centers and escalation teams are problematic and slow, with the process being very bureaucratic, which frustrates clients."

    What is our primary use case?

    Dell PowerStore is sold in government and education, oil and gas, and manufacturing, making this product a versatile technology that applies across all industries.

    In government, I sold one Dell PowerStore with 300 TB effective capacity in one appliance, and since Ecuador is a small territory, this technology is substantial for this region.

    For the government use case, they are using an on-premises only deployment model.

    What is most valuable?

    The best features of Dell PowerStore include the effective capacity, which I believe is its strongest feature, and the dynamic RAID of disks.

    The benefits of Dell PowerStore are that its effective capacity is the best benefit, providing six nines of availability, and it offers unified storage, which has the best features for client technologies.

    Clients are able to consolidate data using Dell PowerStore for some virtual machines and databases, although unstructured data is not a good fit for PowerStore.

    Compression and deduplication technologies are important for my specific clients, as the effective data technology in Dell PowerStore is a strong proposal for them.

    What needs improvement?

    I would rate Dell's customer service as good; however, the call centers and escalation teams are problematic and slow, with the process being very bureaucratic, which frustrates clients. Despite these problems, the technology is solid and balances these issues.

    For how long have I used the solution?

    I have worked with Dell products for approximately 10 years and have previously worked at Ingram Micro.

    What do I think about the stability of the solution?

    Dell PowerStore is stable, and I have approximately 10 clients with Dell PowerStore, so we do not experience problems with technology performance.

    What do I think about the scalability of the solution?

    Dell PowerStore expands and scales up easily.

    How are customer service and support?

    I would rate Dell's customer service as good; however, the call centers and escalation teams are problematic and slow, with the process being very bureaucratic, which frustrates clients.

    How would you rate customer service and support?

    Neutral

    What other advice do I have?

    When comparing Dell PowerStore to other data warehouses I use for different clients, the best technology advantage is that unified storage is a significant benefit over IBM, which does not have unified storage, while IBM offers the best cost per TB. I would rate this review 9 out of 10.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Feb 1, 2026
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    Thatayaone Timon - PeerSpot reviewer
    Systems Administrator at a mining and metals company with 51-200 employees
    Real User
    Top 10
    Jan 9, 2026
    Central management has simplified backups and automation but training opportunities remain limited
    Pros and Cons
    • "The management console of Dell PowerStore is very easy to navigate through, and there have been no problems accessing it in any of the common browsers used, including Chrome, Firefox, and Edge, making configurations easier because everything is visible in plain sight through a graphical interface."
    • "The deployment of Dell PowerStore would not be described as easy, and it would not be described as challenging."

    What is our primary use case?

    Dell PowerStore is used for backing up some of the infrastructure. It is not used entirely across the whole infrastructure, only for some parts. One isolated system uses Dell PowerStore for backing it up.

    The number of users utilizing Dell PowerStore is small because it is used mainly for systems, not users. If considering how many systems have access to it, the estimate is a maximum of twenty.

    Dell PowerStore's capabilities with compression or deduplication technologies have not been explored for the business. Since it is not being used as primary storage, only for on-site backups, this focus has not been prioritized.

    Built-in integrations with VMware, Kubernetes, or containers in Dell PowerStore have not been utilized.

    Dell PowerStore is used on both Linux and Windows. There are no complaints about having to work with both Linux and Windows when using Dell PowerStore.

    What is most valuable?

    The structuring of the feature and the management console of Dell PowerStore are particularly valued. This management console is very easy to navigate through, and there have been no problems accessing it in any of the common browsers used, including Chrome, Firefox, and Edge. The interface and management console are a bit easier to navigate through. Being the foundation of where work is actually done and configurations are put in makes other features and factors a bit easier to deal with because everything is visible in plain sight through a graphical interface.

    The management capabilities of Dell PowerStore have been improved with the introduction of the new GUI, which is easy to use. Across all Dell products, including PowerVault, improvements with management are appreciated, especially regarding the elimination of older LAN technologies, which simplifies the configuration and setup of alerts.

    Return on investment with Dell PowerStore has not been quantified yet. Previously, an external drive was used for backups, but now Dell PowerStore is relied upon to ensure automated processes are working properly. The health of what has been captured can be confirmed. Previously, the process was manual, and errors were common, but now visibility and automation are available, which have significantly improved the processes, even if the improvements have not been quantified in percentages.

    What needs improvement?

    The areas for improvement in Dell PowerStore would be to provide trainings and seminars. The philosophy here is to teach how to fish rather than giving a man a fish. Trainings and seminars are of most interest because after trainings, people here would improve their skills. If webinars or trainings are offered in the future, participation would be valued, or if training opportunities are recommended, attendance would be considered. Understanding some technologies better would make it easier to suggest areas of improvement. Currently, information available online from forums is being used, which is straightforward.

    What do I think about the stability of the solution?

    Dell PowerStore has not experienced downtime, bugs, or glitches. Although some systems depend on Dell PowerStore and some challenges are faced there, these issues are not due to Dell PowerStore itself. It can be given a rating of more than eight, somewhere around eight, nine, or even ten.

    What do I think about the scalability of the solution?

    Dell PowerStore fits the requirements regarding scalability. Based on theory, hot swapping can be done and it is easy to change disks. Disks can be merged and data can be migrated across the disks, so it is considered scalable.

    How are customer service and support?

    The technical support of Dell PowerStore would be rated somewhere from eight and going up, although support has not been used that much on Dell PowerStore itself.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Dell PowerStore is being explored to understand its full capabilities. Currently, it is only being used for backing up some of the systems, whereas there is a sort of production storage that is used. Testing has been done, and from the tests that have been run, it is doing quite well. A situation where data would have to be restored from Dell PowerStore after a disaster has not been encountered, but it gives hope that in case of a disaster, data can somehow be recovered.

    How was the initial setup?

    The deployment of Dell PowerStore would not be described as easy, and it would not be described as challenging. More features are still being explored since the infrastructure is relatively new. It would be described as easy, but there is more to come, and some challenges might be found as the infrastructure grows. So far, it is easy to deal with.

    What about the implementation team?

    Dell PowerStore was purchased through suppliers that are resellers, not directly through the vendor.

    What was our ROI?

    Return on investment with Dell PowerStore has not been quantified yet. Previously, an external drive was used for backups, but Dell PowerStore is now relied upon to ensure automated processes are working properly. The health of what has been captured can be confirmed. Previously, the process was manual, and errors were common, but now visibility and automation are available, which have significantly improved the processes, even if the improvements have not been quantified in percentages.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of Dell PowerStore is considered fair. It was cheaper, and the features that came with the solution were quite justifiable. It would not be described as cheap, but rather the price and the features matched well.

    Which other solutions did I evaluate?

    Comparing Dell PowerStore with other vendors or products is difficult. However, based on the ones that have been used, it is quite positive. Many features come positively with the solution. Two similar solutions are being run, but Dell PowerStore would not be preferred over the other. They are just on the same level, as there are features in Dell PowerStore that would not be found in the other solution being used.

    What other advice do I have?

    Consolidation with Dell PowerStore was not needed because all that was needed was a central place to store the data. What was managed to be achieved was one point where the data being sent through to Dell PowerStore can actually be managed. It was not about consolidating it, but rather having a centralized point to manage the infrastructure regarding data.

    Dell PowerStore's APEX AI Ops or CloudIQ have not been explored that far.

    There is no knowledge about enrollment in the lifecycle extension for Dell PowerStore. It is doubted that enrollment for that has occurred.

    Dell PowerStore would be recommended because of how easy it is to navigate the management interface, which is crucial for utilizing the resources and functionality of the solution. It has simplified the processes, making them more robust and helping to meet business needs. The overall review rating given to Dell PowerStore is seven.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jan 9, 2026
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    Senior System Engineer at a mining and metals company with 10,001+ employees
    Real User
    Top 20
    May 22, 2025
    Customer support and reliability have consistently exceeded expectations
    Pros and Cons
    • "I would assess the timeframes to deploy it as efficient."
    • "Overall, I rate Dell PowerStore a ten out of ten."
    • "If I could improve the product in any way, I would add features that make it look nicer compared to the DisplayPort."
    • "If I could improve the product in any way, I would add features that make it look nicer compared to the DisplayPort."

    What is our primary use case?

    My overall use case for Dell PowerStore is amazing, and the most valuable feature is yet to be determined.

    How has it helped my organization?

    Having one go-to array is helpful. Management likes simplicity. Management likes knowing that we made a good valuable decision long term that we can grow with. For the accounting team or the purchasing team's perspective, seeing the exact same array name helps them. Knowing that through our providers, our e-resellers, we're using the same platform helps to expedite our process.

    What is most valuable?

    Dell PowerStore is amazing. That said, the most valuable feature is yet to be determined. 

    Dell PowerStore has benefited my organization overall, and I would assess the timeframes to deploy it as efficient.

    What needs improvement?

    If I could improve the product in any way, I would add features that make it look nicer compared to the DisplayPort.

    For how long have I used the solution?

    I have been using Dell PowerStore for an amazing amount of time.

    What do I think about the stability of the solution?

    I haven't experienced any downtime, crashes, or performance issues, which is amazing.

    What do I think about the scalability of the solution?

    I find the solution to be scalable. It gives the impression that it can grow with my company. 

    How are customer service and support?

    Working with Customer Success, or technical support, has been a positive experience for me, and I would evaluate them overall as amazing. On a scale of one to ten, with one being worst and ten being best, I would rate this support as a ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have evaluated other solutions both inside the Dell portfolio and outside.

    How was the initial setup?

    The deployment is expedient. The time frame to deploy maybe takes weeks. 

    What other advice do I have?

    In terms of AI, I have done some AI initiatives that I find amazing. My organization is large, and we have a significant number of employees. My impression of the stability and reliability has been positive. 

    Overall, I rate Dell PowerStore a ten out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head of IT at a manufacturing company with 1,001-5,000 employees
    Real User
    Top 5Leaderboard
    Oct 19, 2025
    Improved production throughput by reducing data processing time across facilities
    Pros and Cons
    • "The improvement is massive; even a couple of milliseconds makes a significant difference to our production throughput, allowing products to leave the door more efficiently, which also cuts back on overtime and ensures we can complete our daily tasks in the required hours."

      What is our primary use case?

      Our primary use case for Dell PowerStore is in a production facility as we are a beef manufacturer, predominantly beef, and we also have lamb facilities in Ireland and affiliates in Poland. Essentially, it's for storage and factory systems, so we're storing and collecting data points, along with office functions like file and print. We have on-prem systems on site, including SCADA-like systems for collecting data points throughout the manufacturing facilities. Our core Dell PowerStore and PowerEdge use case includes a data center footprint for central managed services, finance, and our ERP system, collecting data from our factory sites and storing it centrally so that we can pull it back for reporting. Additionally, our Dell PowerStore and PowerEdge serve our disaster recovery needs, allowing us to run a site remotely from our data center.

      What is most valuable?

      The features of Dell PowerStore that I appreciate the most include how very easy it is to expand. In terms of scale, I also appreciate the reaction and support; if a hard drive fails, we're informed that there's a hard drive or part failing, and we get alerts on it. There's a part shipped out and a replacement part shipped out to replace it, which gives me a sense of reassurance.

      What do I think about the scalability of the solution?

      Since using Dell PowerStore, I think what we realized was that at the beginning, we sat down with Dell and explained our use case, and we got the build of Dell PowerStore that we required for our business, allowing us to grow as needed. It is fit for purpose, which is a major improvement; what we had before wasn't fit for purpose and was more about money. The previous setup got us into a lot of holes, whereas the Dell solution has been absolutely fantastic for us regarding support and expansion.

      How are customer service and support?

      We use Dell PowerProtect solutions with our Dell PowerStore, specifically the Avamar backup solution, which is a Dell product. On a scale of one to ten, I would rate Dell support as a ten, focusing on that aspect alone, because it's what allows me to sleep at night. I don't have to worry about the servers or storage going offline since I know it's being monitored, and we get replacement parts if needed, which is not that common, but it allows me to relax more.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I used a different vendor which was a mix of two vendors but the storage side wasn't up to scratch, probably because we went in low-end. It's an issue that I inherited in my current role, and we had to address it.

      How was the initial setup?

      My experience with deploying Dell PowerStore is relatively straightforward, and we have had Dell's support whenever we've rolled out a new upgrade.

      What about the implementation team?

      We've worked with Dell each time we do a refresh; we discuss the current state and our future goals, and they've delivered a model that fits, ensuring we don't overscale while getting the right fit, which has been really positive.

      What was our ROI?

      I have seen a return on investment in Dell PowerStore, particularly regarding the throughput improvements.

      What's my experience with pricing, setup cost, and licensing?

      Before selecting Dell PowerStore, I primarily considered pricing around different vendors in the market.

      Which other solutions did I evaluate?

      What stood out to me in the evaluation process, both positively and negatively, was the long-standing relationship I've had with Dell over the past 20 years. The personal relationship has been massive, backed by positive customer care stories from other customers in the food manufacturing sector recommending this choice as the right thing to do.

      What other advice do I have?

      My role in using and managing Dell PowerStore involves approving purchases in ABP, so for any refreshes or site refreshes we do for our production sites or data center, I will approve the purchase.

      Dell PowerStore may play a role in our company's AI initiatives as we are on a journey to analyze all the data we're pulling back from our factory systems. We're working on getting that data into one place, and now we're looking at doing something meaningful with that data to make better-informed decisions. I'm currently having conversations with Dell to explore potential use cases for this.

      The performance metrics I use to measure success with Dell PowerStore include the ease of getting through data, the storage capabilities, the processing of storage, response time, and the speed of our backups restore. Restoring a VM from Dell PowerStore is relatively quick when compared to what we've had in the past.

      Dell PowerStore makes a noticeable improvement on a site level within our production facilities; for example, we collect data through a simple process of weighing and labeling products across a network. We weigh a box or a tray of meat and send a file to a server that prints a label. The difference between what we had previously and what we have now is a matter of milliseconds. The improvement is massive; even a couple of milliseconds makes a significant difference to our production throughput. It is a huge benefit for us, even if it may seem insignificant. Reducing that time is crucial because the impact means getting our throughput quicker, allowing products to leave the door more efficiently, which also cuts back on overtime and ensures we can complete our daily tasks in the required hours. Quicker throughput also enables us to implement online retail labeling, printing labels every half second, which requires quick networking, storage, and CPU capabilities.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Oct 19, 2025
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      Buyer's Guide
      Download our free Dell PowerStore Report and get advice and tips from experienced pros sharing their opinions.
      Updated: May 2026
      Buyer's Guide
      Download our free Dell PowerStore Report and get advice and tips from experienced pros sharing their opinions.