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Pros & Cons summary

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Prominent pros & cons

PROS

Google Cloud Identity is easy to set up and deploy, enhancing simplicity in managing group access and organizational units.
It offers a free service with seamless integration for modern applications, facilitating laptop authentication without needing a separate Active Directory.
It ensures stable performance, receiving high ratings for its reliability and scalability, supporting over 3,000 users efficiently.
Context-aware access significantly enhances security, and centralized user management provides invaluable control for heterogeneous networks.
Single sign-on support and scalable features like secure LDAP and vaulted passwords empower users without requiring premium G Suite tiers.

CONS

Google Cloud Identity needs to improve its integration with Mac OS and other third-party products, as the current integration could be smoother.
Technical support is reported as slow, with customer service and support not meeting expectations, and clients express a lack of trust in the services provided.
Current pricing is higher than competitors like AWS, which is a concern that needs to be addressed to make it more competitive in the market.
Password vaulting is an area that requires attention, as it does not currently prevent admins from accessing user passwords, leading to security concerns.
Improvement is needed in integrating with systems like Active Directory and wireless SIEMS, suggesting a need for better compatibility and enhanced integration options with other services.
 

Google Cloud Identity Pros review quotes

DS
Lead End User Computing Engineer at Pearson plc
Nov 21, 2019
The main control page and the ability to manage all our users from a web-based portal are the most valuable aspects of the solution. That's particularly useful because we're a heterogeneous network.
it_user1253574 - PeerSpot reviewer
Lead Training at a computer software company with 10,001+ employees
Dec 31, 2019
The Cloud Identity is well advanced in terms of features, applications, and the components that it is offering.
reviewer1251801 - PeerSpot reviewer
CEO at a tech services company with 1-10 employees
Jan 7, 2020
Although we have not looked at the whole product and explored it completely, we find that all the authentication features that we are using now are valuable.
Learn what your peers think about Google Cloud Identity. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user1255440 - PeerSpot reviewer
Pre-Sales Engineering Manager - Cloud Computing at a tech services company with 11-50 employees
Feb 13, 2020
The most valuable feature is the performance.
IN
CEO at Wallarm
Mar 8, 2020
The most valuable feature is that you can manage users from one central location.
reviewer1389003 - PeerSpot reviewer
Cloud Solution Engineer at a tech services company with 501-1,000 employees
Jul 26, 2020
I think the first thing that is great is that it gives you a lot of features, like login, and then vaulted passwords and secure LDAP. It becomes easier for the end customer to leverage all those features without going to a higher SKU of G Suite.
SR
Cloud engineer at a tech services company with 10,001+ employees
Dec 16, 2021
One of the most useful features was the single sign-on. You can use it as an identity provider or service provider. And you can use their organization unit feature to enable or disable some of the features for a specific group of users.
reviewer997956 - PeerSpot reviewer
CEO at a legal firm with 1-10 employees
Dec 21, 2021
Google is always on its own. Google Cloud Identity is pretty good on every point.
Nisar Tak - PeerSpot reviewer
Head IT Infrastructure at JSW
Dec 24, 2021
Cloud Identity is scalable enough for our needs. It's serving more than 3,000 users in our organization.
Dec 24, 2021
The solution is moderate to difficult to use. I found the approach was practical. Following the steps made it very easy to use.
 

Google Cloud Identity Cons review quotes

DS
Lead End User Computing Engineer at Pearson plc
Nov 21, 2019
The solution needs to better integrate with Mac's OS.
it_user1253574 - PeerSpot reviewer
Lead Training at a computer software company with 10,001+ employees
Dec 31, 2019
The interface could be improved by simplifying it further.
reviewer1251801 - PeerSpot reviewer
CEO at a tech services company with 1-10 employees
Jan 7, 2020
To improve the product, the integration with third-party products could always be smoother.
Learn what your peers think about Google Cloud Identity. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user1255440 - PeerSpot reviewer
Pre-Sales Engineering Manager - Cloud Computing at a tech services company with 11-50 employees
Feb 13, 2020
The pricing for this solution is a little bit higher than AWS and others, which is something that should be improved.
IN
CEO at Wallarm
Mar 8, 2020
In the next release, I would like to see integration with different systems, mainly wireless SIEMS and other analytical systems that we want to introduce.
reviewer1389003 - PeerSpot reviewer
Cloud Solution Engineer at a tech services company with 501-1,000 employees
Jul 26, 2020
They are going ahead and adding a few more things to the Google Cloud premium edition. Their stock management and remote computer management can be improved.
SR
Cloud engineer at a tech services company with 10,001+ employees
Dec 16, 2021
If you want to set up some alerts, you don't have much control over the configuration. You have to use their default alerts. And they only provide alerts for certain activities, so you cannot customize those. Monitoring isn't very helpful either.
reviewer997956 - PeerSpot reviewer
CEO at a legal firm with 1-10 employees
Dec 21, 2021
The one place it could be improved is the password vaulting. The password vaulting does not prevent the admins from reading users' passwords, and that's a debate.
Nisar Tak - PeerSpot reviewer
Head IT Infrastructure at JSW
Dec 24, 2021
The interface could be more user-friendly.
Dec 24, 2021
Google Cloud Identify could make the technology used easier to understand as a layman making it more user-friendly.