HPE Zerto Software Reviews

I am actually a value-added reseller. I personally do not use Zerto. I have customers that use Zerto, and they use it as their cyber recovery. They have also used it to move VMs.

When exactly a company can expect the benefits of Zerto depends on the use case scenario. In the instances I have seen with my customer, it has been both near and immediate-term benefits. Since it is easier for them to use and they are able to work with it and get their workloads done, they also saw benefits from a budget standpoint down the road.

The most valuable features in Zerto are ease of use number one and the support that has come from the Zerto team. They have been very hands-on with 'we are here to help you, train you and teach you how to fish, so you can drive it yourself.'

For us, the impact that Zerto has had on the IT resiliency strategy is that we use it as a way to help our customers set up data recovery should something happen. What we appreciate about it is the snapshot and how much easier it is to access.

The near synchronous replication works very well. This is not my experience. It is my customer's experience. They have been very happy with it. They had a bunch of VMs they wanted to move since they wanted to migrate some stuff, and it worked very well for them. It actually helped them beat their timeline as it worked so well. They were going to have a very, very, very hefty renewal that they had to pay. And so it saved them lots of money. It worked quickly and they were able to meet their timeline.

It's helped with DR testing. 

Better communication around pricing would be useful - particularly in light of the economic and tariff situation we have going on.

I have been using Zerto for three years.

We have not had any reports of instability in Zerto from clients. The use case I keep coming back to is our customer who used it to move a bunch of VMs. Once they got it up and deployed, they handily beat their schedule. At one point, they thought they were not going to get all the VMs moved and would have to do a renewal on part of them, however, the ease of use was so good with Zerto that they were able to migrate things much quicker.

Zerto's scalability has been good. One of the things that works for our customer set is what they call t-shirt sizing with extra small, small, medium, large, extra large and jumbo. Those are nice to have as a starting point to talk to a customer, however, then you can go in and tailor that specifically to the customer's needs.

I haven't had a need to contact Zerto's technical support.

Positive

I have used or sold alternatives to Zerto such as Veeam, Commvault, and Rubrik. Zerto is the clear winner.

I find that the initial deployment of Zerto for a client is quite easy. The instances where we rolled it out at customers, the deployment has gone very smoothly. There seems to be something intuitive about Zerto that makes it easier for folks in a company to use.

There's not really any maintenance needed once deployed. 

On average, four people are required for the deployment.

The pricing is competitive.

If I were to compare Zerto to its competitors, Zerto is the winner in data recovery.

I am not a technical person, so I cannot answer that from a technical standpoint regarding what Zerto does better or worse than its competitors. I can answer it from a customer ease of use perspective. The biggest thing we have heard is that it is easy to use and intuitive. The sales teams and technical resources that Zerto has are there to help answer questions and teach the customer how to use it in their environment, so they are able to do things after the Zerto resources are no longer there.

My clients have tried to protect the virtual machines in their environment. I have not seen any effects on RPOs or RTOs. I am an official reseller of Zerto.

On a scale from one to ten, I would rate Zerto overall a nine.

My main use case for using the HPE Zerto Software is disaster recovery.

The ability to fail workloads over between data centers has benefited my organization significantly. HPE Zerto Software's continuous data replication is very important to my organization.

The features I appreciate the most about HPE Zerto Software are the automated failover and orchestration, and then the journal for point-in-time recovery. 

I don't use HPE Zerto Software directly; it's used by my team, however, they're very complimentary of it.

It's easy to use and does what it says.

HPE Zerto Software has impacted my RTOs or RPOs, and the recovery speed has improved significantly compared to other disaster recovery solutions I've used; it's been really good. An example is that our snapshots were only every 15 minutes, but with HPE Zerto Software replication, our recovery times are in seconds, not minutes.

The solution has helped to reduce my organization's DR testing. I do not know by how much. We haven't reallocated the time saved to other tasks; it just allows us to do more DR testing and recovery, enabling us to go faster in that space.

I am currently using a cyber vault solution for immutable data copies to ensure recovery from a cyberattack. We have multiple solutions: we use Commvault, Cloud MRR, and we also use safe mode on all of our pure storage. When considering a cyber vault solution, cost is probably the most important factor first, and then simplicity to implement.

To improve HPE Zerto Software, I would suggest that the upgrade process is a little bit average and challenging at the moment, rather than necessarily adding features.

I have been using the HPE Zerto Software for two and a half years.

I assess the stability and reliability of HPE Zerto Software as being fine. I only had one small issue a while ago, and that was fixed eventually; it was just one small issue. It didn't cause an outage.

To date, HPE Zerto Software has scaled fine for the growing needs of my organization. I have expanded usage. The expansion process was very smooth.

I evaluate the technical support for HPE Zerto Software as okay, about average. On a scale of one to ten for technical support/customer service, I would give them a seven.

Positive

Prior to adopting HPE Zerto Software, I was using another solution that addresses similar needs: storage replication. The factor that led me to consider a change was capability.

We didn't really go through an evaluation process, so I can't elaborate on what stood out in that regard.

We used a partner to support us, and it took us a while to get it working. Now it's embedded and it's working.

I have not seen a return on investment with HPE Zerto Software, and nothing specific comes to mind.

My experience with the pricing, setup costs, and licensing has been fine.

Before selecting HPE Zerto Software, I considered just standard backup solutions.

My advice to another organization considering using HPE Zerto Software is to go for it. 

Overall, I would rate HPE Zerto Software a nine out of ten.

My main use cases for HPE Zerto Software are to replicate the VM machines to a disaster recovery center and for disaster recovery scenarios.

While I cannot provide a specific example where these features helped my organization since we haven't had a real recovery scenario, it provides peace of mind knowing our data is protected and we can always return to previous checkpoints.

The features of HPE Zerto Software that I value most are its continuous backup capabilities, its effectiveness against ransomware, and the ability to return to any checkpoint in the past. That is probably the best feature. My impressions of HPE Zerto Software's near-synchronous replication are that it provides numerous checkpoints with the ability to go back, which I think is the most important feature.

We encountered some issues with HPE Zerto Software. 

The main concern involves the Delta Sync that triggers when changing the recovery direction. For large virtual machines of several terabytes, this process can take considerable time. As a bank, we are required by regulators to run regular DRC scenario testing for one week from the DRC site. 

When changing replication, the Delta Sync takes approximately six hours for six terabyte virtual machines. During this time, the virtual machine is inaccessible. If another major issue arose requiring us to return to the PDC, we would have to wait six hours for the Delta Sync to complete, which would result in a test failure. This represents our biggest challenge.

I have been using HPE Zerto Software for approximately one and a half years.

Regarding the stability and reliability of HPE Zerto Software, there are occasional warnings and sometimes replication stops for various reasons. However, overall, it is stable and reliable. I would rate it eight points out of ten.

The customer support for HPE Zerto Software is very good. I have opened several cases, and their responses were consistently quick. In most instances, we resolved the issue or they provided proper guidance on how to proceed.

Before implementing HPE Zerto Software, we used SRM, the VMware solution. We also considered building all machines in the DRC as alternatives. However, we abandoned this design as it would have created more complications, requiring the application team to release applications on both sides.

Our organization implemented HPE Zerto Software to address the challenge of maintaining a functional disaster recovery scenario. Prior to HPE Zerto Software, we used VMware, but due to VMware's license policy changes, we anticipated significantly higher costs for future license renewals.

The solution's ease of use with HPE Zerto Software is exceptional. Compared to SRM, it is much more intuitive. The setup process took only a few hours to complete everything. The recovery process is also very straightforward, requiring just a few clicks.

Regarding pricing, setup costs, and licensing for HPE Zerto Software, I do not have information about the prices.

We haven't experienced any real recovery scenarios yet, and our testing showed similar recovery times between SRM and HPE Zerto Software. I am currently not using a Cyber Vault solution. 

Overall, I would rate HPE Zerto Software eight out of ten.

I initially started using it as a disaster recovery solution, and I am still using it as a cyber test recovery solution. I also began to use it as a migration tool for cloud, from on-premises to cloud.

The replication feature stands out. The way I can sync servers from on-premises to the cloud ensures the consistency of the VMs without hampering their state. This is a very beneficial feature. Once replication is initialized, the complete state of the server is replicated, known as the initial sync. Subsequently, the Bitmap sync occurs, capturing changes on the protected server in real-time and replicating them to the protected site as well. For example, my primary site in Austin, Texas, used to recover to Santa Clara. Recovery was previously tedious, taking a whole day for all servers to bring up and validate their consistency. With the deployment of Zerto, this has significantly improved.

In newer versions, the success rate compared to older versions is quite low. I have tried to implement Zerto version ten in my environment, but for some reason, multiple errors occur, forcing me to revert to the previous version. Despite the previous version being out of support, there is no alternative to getting the newer version working. For example, when a requirement arises to replicate one server located in a different vCenter to another site, I download the latest version and deploy it, but I face issues deploying the VRA agent on the ESX host. This keeps failing despite multiple cases raised with Zerto support, none resolved in a timely manner. By the time the issue is looked into, it is often too late for my requirements, leading me to abandon Zerto ten installation and revert to the earlier versions. Presently, there is an open case with Zerto support concerning Zerto ten deployment issues, yet no fix has been provided. Hopefully, a resolution will be found soon.

I have been using the solution for five to six years.

Initially, I had a few stability issues. While some remain unresolved despite submitting cases, I have found workarounds. These issues do exist, as random crashes occur. Understanding how it works, I avoid troubleshooting, which risks the replication servers. Instead, I promptly delete the malfunctioning elements and set them up again to resume replication, ensuring stability.

In terms of basic troubleshooting, they perform well. However, when engineering support is required, delays occur. One notable example is the challenges faced during total implementation. I have raised three to four cases, yet due to urgency and delays, they were not resolved on time. When more complex issues arise, support takes additional time, but they handle simpler issues within two to three days.

Neutral

Earlier, I used Site Recovery Manager from VMware, which had errors and delays, and was not as flexible compared to Zerto. This prompted me to switch to Zerto. I am also using ASR, the Azure Site Recovery Manager, for cloud-to-cloud operations. Although recent features were introduced, I have not thoroughly explored them, leading to the adoption of ASR.

The setup process took around one month because I was unfamiliar with the product, necessitating some learning. I had daily calls with the account manager and managed to set it up to Zerto's standards within a month.

The deployment was a one-person job handled by two individuals, with me being the primary one. It was straightforward enough for a single person to manage.

I can give it nine out of ten.

My use cases with Zerto are primarily focused on backup and ransomware protection.

There has never been a situation where we've had to use Zerto for DR.

We have improved RPOs and RTOs. Immutability is a huge factor.

The near-synchronous replication is a great feature. It does work, and it's nice to have that. We're backing up all the time. 

We couldn’t see its benefits immediately. A lot of time had to pass, and honestly, we're still working on it.

There is one one-click remediation for ransomware.

We have had some technical difficulties getting a full restore at a file level. One of the problems we were having was to do a full VM recovery to get one file, because we were encountering errors within Zerto. I don't think we have that one fixed yet. However, we do see a huge improvement in our RTO with a full VM recovery.

Zerto is pretty robust. My input would be to have their sales engineers not overpromise and then have the product underdeliver because we were scoped not-appropriately sized target hardware. That hit us hard. We went with Exagrid as our target. Because of incorrect sizing, we didn't get the expected compression, and we ran out of space. We didn't have enough capacity for all of our backups the way we wanted them tiered. It crippled Zerto as well.

I still don't know how I feel about the purchase by HPE. Their support has been top-notch. They've been trying to work with us to get this fixed. However, I didn't like some of the proposals that they made. At one point, they proposed that we pull out Zerto and put in the HPE backup solution.

I have been using Zerto in my career for several years now, and it has played a crucial role in my work.

It's stable.

They're pretty responsive. The quality is there. It looks like we need to go back to the drawing board, which is very unfortunate. I would rate them a nine out of ten. Their support is very good.

Positive

We've used Veeam in conjunction with Dell's Data Domain. We also used the other VDI solution. They're a direct competitor of Veeam. 

I prefer Rubrik over Zerto because of scalability, but the drawback is the cost. Rubrik costs considerably more.

Initial deployment seemed easy. It was a little time-consuming and took a little bit of my sysadmin's time to create all the tiers and do all the configuration, but it was pretty easy. It was smooth.

After the deployment, it does require some maintenance. Because of all the problems that we've had, the maintenance has been fixing or trying to fix what wasn't correct with scoping. We keep running out of space, so our maintenance is that we go in and reconfigure our tiers, and we don't get a 100% backup.

It's fair. My biggest gripe with Zerto is the initial scoping. What we were promised didn't work with what we ended up with. At one point, our Exagrid representative told us that he doesn't know why they scoped it this way, but that's impossible. We can't do what we're expecting to do with just these two Exagrids.

I would rate Zerto a seven out of ten. Their product is solid, but the implementation left a sour taste in my mouth.

My main use case for HPE Zerto Software is to move VMs from one place to another. We implemented HPE Zerto Software to solve the challenge of moving workloads from on-premises to the cloud.

I would assess the ease of use of HPE Zerto Software as straightforward. It is easy to use, and the user interface is excellent. When using HPE Zerto Software for VM migrations from on-premises to the cloud, it provides valuable features and transfers them quickly, so users do not need to spend much time on it.

My impressions of HPE Zerto Software's near-synchronous replication are that it is seamless. Near-synchronous replication is important to my organization because it takes less time to migrate the workload, which is what we are looking for, along with it being faster and having no complexity, making the migration 100% successful.

HPE Zerto Software has improved our RPO and RTO. Earlier, our RPO and RTO were based on the application tier, but now they have been reduced significantly, so we appreciate this product.

I think HPE Zerto Software is excellent, and I don't see any issues with it, so I don't know if anything needs to be improved. I don't have any suggestions for additional features I would to see included in the next release of HPE Zerto Software.

I have been using HPE Zerto Software for almost five years now.

I would assess the stability and reliability of HPE Zerto Software as good, and I cannot say anything negative about it. I have not experienced any downtime, crashes, or performance issues with HPE Zerto Software, as we have high availability.

HPE Zerto Software scales with the growing needs of my organization effectively, and I cannot complain about anything. We have expanded usage of HPE Zerto Software, and the process was smooth, as we have a descriptive runbook on how to use it, so the team uses it efficiently.

I evaluate customer service and technical support for HPE Zerto Software as excellent, as whenever we have any issues, we reach out to customer support, and they provide the support we need. 

On a scale from one to 10, I would rate customer service for HPE Zerto Software as nine because the response time is quick, and the technical knowledge of the associates is excellent.

Positive

Prior to adopting HPE Zerto Software, I was not using another solution to address similar needs. Before selecting HPE Zerto Software, we were doing it manually, so there was no other product we evaluated.

HPE Zerto Software helped to reduce our organization's DR testing.

I have seen a return on investment with HPE Zerto Software.

Regarding my experience with pricing, setup costs, and licensing, I think on the pricing side, I don't generally deal with it, but from what I hear from my finance team, it's somewhat on the higher side. If licensing could be reduced, that would be beneficial.

My advice to other organizations considering HPE Zerto Software is that they should try it first and evaluate it based on the feature set before making a decision, as I think they will appreciate HPE Zerto Software. I rate HPE Zerto Software 10 out of 10.

My main use cases for HPE Zerto Software are for DR failover and recovery.

HPE Zerto Software benefited my organization as it allows us to test changes without impacting production.

The features of HPE Zerto Software that I appreciate the most include being able to recover VMs, change the target, and either deploy the VM with the same IP address or a different IP address on different networks for a digital twin.

My impressions of HPE Zerto's near-synchronous replication are impressive, and this feature is particularly important to us. Unfortunately, we're not a HPE Zerto Software customer anymore, but I've been actively trying to push for us to get it again. 

The solution has saved me time in data recovery situations due to data corruption scenarios, though not specifically for ransomware. 

The solution has helped reduce downtime by approximately 10 hours. I cannot specify how much that amount of downtime would have cost my organization since we were a managed service provider managing HPE Zerto Software for their company. 

HPE Zerto Software has significantly lowered our time to recovery. It performs better than other recovery solutions I've used, including Veeam and the native VMware solution, which I found inadequate. 

It has helped reduce our DR testing by about two hours. I am not currently using a cyber vault solution or immutable data copies to ensure recovery from a cyber threat. We have discontinued using HPE Zerto Software. 

I don't know how HPE Zerto Software can be improved; I think it's pretty great. If it can recover VMs or infrastructure into public clouds or vice versa, that would be awesome. 

One potential improvement for the future would be competitive pricing with Veeam.

I have been using HPE Zerto Software for three years.

I have not experienced any downtime, crashes, or performance issues with HPE Zerto Software.

HPE Zerto Software scaled effectively with the growing needs of my organization. The multi-tenancy capabilities were beneficial since we were a managed service provider and could resell that to our customers.

I would evaluate customer service and technical support as exceptional, though I never needed to engage them. On a scale of one to 10, I would rate them as a 10, though I never really interacted with them.

Positive

Before selecting HPE Zerto Software, we were using Veeam and the VMware equivalent simultaneously. We ultimately chose HPE Zerto Software because we were unhappy with the other products we were using.

My experience with deploying HPE Zerto Software was that it was pretty straightforward and easy to deploy.

I would say I have seen a return on investment with HPE Zerto Software.

Before selecting HPE Zerto Software, we were using Veeam and the VMware equivalent. We chose HPE Zerto Software because we were dissatisfied with other products.

On a scale of 1-10, I rate this solution a 10.

My advice to other organizations considering HPE Zerto Software is that it would be unwise not to purchase it.

We use it in our data center. We have two data centers, one in Baton Rouge and one in Las Vegas, and we use it for replication. It is all used in the data center.

We did not have replication previously. Once we got Zerto, we started seeing everything backed up and replicated, and we saw its benefits pretty early. Over the years, we have kept renewing Zerto because it seems to get better. There have not been any issues with it.

Near-synchronous replication works very well. We use pretty big storage with them and never had a problem. If it is close to going over, we always get an email, and it is easy to keep up with all that, which is pretty important here at Credit Union. I have nothing but positive to say about Zerto.

Zerto is easy to use. When we first started using it, we used the emails they sent at the end of the night to see everything was fine. About five years ago, they got their own portal. Since then, we have been able to see everything in real-time. It has been super easy. I automatically get notifications on my phone or email. That has been a real high point for me with them.

We have several VMs, and Zerto has been a part of the protection plan for them.

Knowing what is going on in real-time has helped with breaches and things like that. Recently, there have been no issues. Luckily, over the last year or two, we have not had any security issues. Zerto and VMware are what we count on in our data center. As long as the data center is up and running safely, we are good here at the branch.

We run reports on XDR and get an idea of anything that has been going on. Luckily, we have been safe for the last year or two, but in 2022, there was an issue. Zerto was right on it, and we were able to get it cleaned up. Zerto has definitely helped in the ransomware aspect.

The portal is a valuable feature. I am here in Baton Rouge, and I can get into the Vegas data center and see real-time replication on the portal. The portal has been upgraded over the past several years, and it is probably the most helpful part of it.

I always get some blowback about the cost. It does not seem too bad to me. We had to upgrade to a premium subscription to get some other features. Maybe a one-size-fits-all option would be better. 

I have used Zerto for eight to ten years.

I have not experienced any stability issues. We are a heavy usage bank, and it has always been steady for us. I do not have anything bad to say about that.

Scalability has been good too. We started with the one in Baton Rouge and added the one in Vegas about five years ago. It was very easy to connect them and get them mirroring each other. Scalability has been good for us.

When my staff member went to Vegas, there were some issues with logging into the device. He called the tech line and was able to talk to someone. We have had luck getting in touch with those guys. Their customer service deserves a good score, at least an eight out of ten.

Positive

At the previous bank, it was a big Cisco shop, but I have been here for almost ten years, and we have had Zerto for that long. Zerto is what I am used to.

I did not personally do the initial setup. A guy who works for me went to Vegas, called it in, and got it set up pretty well. I do not go to Vegas much, but I have been to Baton Rouge. I have tested it and played with it, and every time I have done that, it seems easy to use. My network administrator has never complained about any difficulty. For the most part, it is easy. They have a good tech support line, and if we have any trouble, they are easy to get in touch with. We are happy with that.

We have a maintenance contract with them, but I did not have to use it except for one instance a few years ago when we thought that we were going to get ransomware. We had maintenance on that. The good thing is that it is a part of the renewal. It is safe to have it, but luckily, we have not had to use it over the last few years.

Price-wise, it works fine for me, but my budgetary team is always looking for ways to cut costs, and it seems like they first look at the data center and the IT side to find savings.

Take advantage of the maintenance plan; even if it is not required, it is definitely worth getting. The techs there are really good. There are local Zerto reps who come around. Use the tech support when needed because they are always very good. 

I would rate Zerto a nine out of ten.