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Audrey Laurel - PeerSpot reviewer
IT Auditor at a agriculture with 201-500 employees
Real User
Top 20
Aug 21, 2024
The benefits are immediate, it is easy to use, and it reduces downtime
Pros and Cons
  • "The most valuable feature of Zerto is the quick recovery time."
  • "The technical support response time has room for improvement."

What is our primary use case?

We use Zerto to back up and recover our data servers.

How has it helped my organization?

Zerto is easy to use.

The near-synchronous replication is beneficial and simplifies my work.

I saw the benefits of Zerto immediately after we started using it.

Zerto does a good job of helping protect our virtual environment.

We have seen a 30 percent improvement in our RPO using Zerto.

We have seen a 40 percent improvement in our RTO using Zerto.

Zerto has helped us reduce downtime in several situations and has helped reduce the amount of our disaster recovery testing.

It helped save 20 percent of our time during data recovery situations due to ransomware.

Zerto has had a positive impact on our IT resiliency strategy.

What is most valuable?

The most valuable feature of Zerto is the quick recovery time.

What needs improvement?

The technical support response time has room for improvement.

Buyer's Guide
HPE Zerto Software
June 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.

For how long have I used the solution?

I am currently using Zerto.

What do I think about the stability of the solution?

I would rate the stability of Zerto eight out of ten.

What do I think about the scalability of the solution?

Zerto is highly scalable.

How are customer service and support?

The technical support offers high-quality responses, but the response time is lengthy.

Which solution did I use previously and why did I switch?

I previously used Azure Backup. Zerto is faster and more dependable. 

How was the initial setup?

The initial deployment was straightforward and took two hours to complete. A team of three people was involved in it.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Zerto is expensive but offers many features that make it competitive.

What other advice do I have?

I would rate Zerto nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
IT Supervisor at a consultancy with 11-50 employees
Real User
Top 10
Sep 9, 2024
Provides real-time analytics and monitoring, enabling our organization to quickly identify and resolve issues
Pros and Cons
  • "The most valuable feature is the customization that allows me to set my protection group myself."
  • "I would like to see Zerto implement a pay-as-you-go model."

What is our primary use case?

I use Zerto to monitor replication, configure protection, and manage disaster recovery and performance.

We implemented Zerto to manage disaster recovery and also for faster performance on backups and failovers.

How has it helped my organization?

Learning how to use Zerto can be easily achieved with some training and practice.

Zerto has helped us reduce downtime, retrieve backups faster, and manage our workload more efficiently.

Zerto has reduced downtime by 20 percent and helps protect the VMs in our environment.

It is 25 percent faster at recovering data compared to IBM Spectrum Protect.

Zerto has helped save four hours per week in recovery situations and has reduced our disaster recovery testing by 30 percent. We have used five percent of those savings towards other value-added tasks.

It has positively impacted our IT resiliency strategy.

Zerto enables disaster recovery in the cloud which is important.

Zerto provides real-time analytics and monitoring, enabling our organization to quickly identify and resolve issues. 

What is most valuable?

Zerto makes my work easier. Replicating my settings helps me recover point objectives faster and retain policies.

The most valuable feature is the customization that allows me to set my protection group myself.

What needs improvement?

While Zerto provides good service, I find the pricing to be high and believe there is room for improvement. I would like to see Zerto implement a pay-as-you-go model.

While Zerto offers scalability, its implementation can be more challenging in larger organizations, indicating room for improvement in its scalability features.

For how long have I used the solution?

I have been using Zerto for three years.

What do I think about the stability of the solution?

I would rate the stability of Zerto seven out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Zerto seven out of ten.

How are customer service and support?

The technical support responds promptly to our requests.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used IBM Spectrum Protect but Zerto provides a quicker recovery time. With IBM the recovery process for particular data is manual but with Zerto it is automated.

How was the initial setup?

The initial deployment of Zerto was straightforward and took two hours to complete. Two people were involved in the deployment.

What was our ROI?

We have seen a 20 percent return on investment.

What's my experience with pricing, setup cost, and licensing?

Zerto is priced high.

What other advice do I have?

I would rate Zerto eight out of ten.

Zerto is deployed in multiple departments and we have ten users.

I recommend Zerto because it helps recover data faster and improves its overall quality.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
HPE Zerto Software
June 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
reviewer2535795 - PeerSpot reviewer
Cloud Disaster Recovery Manager at a consumer goods company with 10,001+ employees
Real User
Top 20
Aug 22, 2024
We can quickly restore our servers, reduce downtime, and rely on the stability
Pros and Cons
  • "Zerto is a flexible and resilient business continuity and disaster recovery solution."
  • "Zerto's current reporting capabilities are insufficient for our needs."

What is our primary use case?

We are using Zerto as a disaster recovery solution.

We utilize Zerto for three replication scenarios: on-premises to on-premises, on-premises to cloud, and planned cloud-to-cloud replication.

How has it helped my organization?

Zerto is easy to use and implement, especially when performing a failover.

Zerto's near synchronous replication is valuable for our SQL database.

The benefits of Zerto were immediately apparent. After implementation, we quickly realized we were protected against any disaster. Zerto also provides visibility into the health of replication, allowing us to identify and address any potential issues.

Since implementing Zerto, we have observed a positive impact on our Recovery Point Objectives, which have been reduced by half.  Zerto's ability to easily group servers by application and configure protection groups streamlined our processes. Moreover, Zerto's support for on-premises to cloud replication is invaluable. We've leveraged this capability to replicate all systems to the cloud, establishing a robust disaster recovery solution. Zerto has proven to be an effective cloud migration and disaster recovery planning tool.

Our Recovery Time Objective determines how quickly we can restore our infrastructure. Zerto has been instrumental in reducing our RTO by enabling rapid recovery in any disaster recovery scenario.

Zerto has significantly reduced our downtime. For example, some servers have a recovery point objective of just five seconds. During disaster recovery tests conducted last year, we recovered 60 servers within eight hours, including server delivery, startup, and operating system verification by our team.

Zerto is our primary tool for achieving all disaster recovery objectives.

What is most valuable?

Zerto is a flexible and resilient business continuity and disaster recovery solution. Its industry-leading replication technology enables seamless data protection across cloud, on-premise, and hybrid environments.

Another valuable feature is the failover capability. Unlike many other tools we tested, Zerto allows us to perform a disaster recovery test without risk to our production environment.

What needs improvement?

Zerto's current reporting capabilities are insufficient for our needs. We require detailed reports to analyze the performance of our environments. To achieve this, we have developed a custom reporting solution using Zerto and other tools to thoroughly assess VPG configurations and overall environment health against specified parameters. Unfortunately, Zerto does not natively provide this level of reporting functionality.

For how long have I used the solution?

I have been using Zerto for seven years.

What do I think about the stability of the solution?

Zerto is highly stable, and I do not recall encountering any crashes.

What do I think about the scalability of the solution?

Scaling Zerto is easy. We just need to add additional virtual/appliances servers.

How are customer service and support?

Zerto provides excellent support, but response times to our issues can sometimes be a concern, possibly due to the size and complexity of our environment.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We currently utilize both SRM and Zerto, but SRM's replication capabilities are limited to data centers, while Zerto offers additional cloud replication options. Unlike SRM, which is exclusively designed for VMware infrastructure, Zerto is compatible with other virtual platforms, providing greater flexibility.

Zerto is easier to use than SRM.

How was the initial setup?

The initial deployment is straightforward. We only need to deploy a few servers to build an environment and start to replicate.

Deploying Zerto in a single region required three months. One contributing factor to this timeline was the time-intensive process of collecting Virtual Recovery Appliances and deploying them across 500 ESXi servers. A team of ten architects and engineers was dedicated to this project.

What about the implementation team?

The implementation was completed in-house by my team and me. As the architect, I oversaw the project's planning, construction, and deployment. We consulted with Zerto to identify potential areas for improvement.

What's my experience with pricing, setup cost, and licensing?

Compared to other options like SRM, Zerto is a more expensive solution, making it primarily suitable for larger organizations. Smaller and medium-sized businesses might find Zerto's cost expensive. While Azure Site Recovery is free for users of Azure cloud services, Zerto offers a broader range of features.

What other advice do I have?

I would rate Zerto nine out of ten.

Our organization takes a unique approach to disaster recovery testing, conducting 15 tests annually to meet policy and audit requirements. Zerto is the cornerstone of our DR testing strategy, enabling us to validate between five and seven applications in each test.

Zerto requires ongoing maintenance and a dedicated person monitors it daily. However, we must still test and deploy updates into our production environment.

Potential users should be knowledgeable of virtual environments and clearly understand their disaster recovery needs, including the required replication type, desired recovery strategy, and whether Zerto aligns with their specific requirements.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shrinkhala Singh - PeerSpot reviewer
Senior Manager at Agriculture Skill Council of India
Real User
Top 5Leaderboard
Aug 12, 2024
It has improved our RTO, is stable, and helps manage our complex environment
Pros and Cons
  • "Zerto's greatest strength is its speed."
  • "The primary concern expressed by all server users is the lack of robust integration features."

What is our primary use case?

We do many data-related activities for various government ministries in India. We use Zerto to back up and recover data in many training and capacity-building activities.

We implemented Zerto to address challenges with data centralization in our complex platform environment. Previously, pulling data from a central source was impossible due to the need to feed it into an internal location before deployment. This limitation hindered customization and integration efforts. Additionally, integrating our primary data source, previously used with IBM, into the new platform proved difficult due to compatibility issues. Zerto's capabilities were seen as a potential solution to these problems.

How has it helped my organization?

The remarkable benefits of Zerto have yet to manifest fully. The software operates efficiently without significant bugs or issues, and Zerto's customer support has been responsive. While real-time reporting is a standout feature compared to other trial products, its impact on our ongoing projects remains to be determined. A full assessment of Zerto's potential will require an additional six months.

Zerto has significantly improved our Recovery Time Objective, particularly regarding project timelines. The expedited turnaround during critical project phases has been instrumental in streamlining our processes. By accelerating these stages, we've reduced the need for additional developer resources and eliminated time-consuming tasks associated with establishing essential parameters and metrics. As a result, projects that previously took six months can now be completed in as little as four. This accelerated timeline has enhanced profitability and optimized resource allocation, allowing us to maximize project revenue.

Zerto has significantly reduced our disaster recovery testing efforts. By consolidating software and streamlining processes, we've dramatically decreased the required manpower. Multiple teams efficiently utilize a single platform, eliminating the need for disparate services and reducing costs. This centralized approach has markedly decreased the time and resources invested in disaster recovery testing and pre-testing activities.

What is most valuable?

Zerto's greatest strength is its speed. We never encountered lag or interruptions, even when working remotely from home or other locations with potentially limited internet bandwidth. The software's streaming performance was exceptional, without buffering or connectivity issues. This was a primary factor in our decision, as Zerto emphasized its ability to operate effectively on lower bandwidth connections during the initial demo. Deploying the software in any remote location is straightforward and hassle-free.

What needs improvement?

The primary concern expressed by all server users is the lack of robust integration features. While Zerto offers some integration capabilities, the smooth and efficient data flow between portals remains a significant challenge. The support and technical teams know this issue and actively seek user feedback, but progress has been slow. The current process, involving multiple platforms and a database management system bottleneck, is time-consuming and inefficient. Additionally, while reporting and dashboard features exist, real-time reporting and mobile functionality require improvement. The user interface could be more intuitive and user-friendly. Customization, a critical requirement for government clients, is another concern. Implementing requested changes is often time-consuming and expensive, hindering adaptability. Addressing these integration, reporting, user experience, and customization issues is essential for improving customer satisfaction and retention.

Currently, Zerto only offers an annual subscription, but it would be beneficial to provide quarterly and semi-annual subscriptions to help retain clients.

For how long have I used the solution?

I have been using Zerto for one year.

What do I think about the stability of the solution?

I have not encountered any performance issues, such as lagging or crashing. The system operates efficiently and reliably under various conditions, even with significantly lower bandwidth. Zerto has consistently demonstrated stability and high speed, ensuring uninterrupted application performance.

What do I think about the scalability of the solution?

Approximately 50 to 60 individuals within our ecosystem utilize Zerto directly or indirectly. Given its operational efficiency, which I estimate to be between 95 percent, I confidently assert its scalability. While we haven't encountered a scenario within our ecosystem that necessitates testing its scalability limits, its exceptional performance thus far strongly suggests its capacity to handle increased demands.

How are customer service and support?

Zerto uses a ticketing system and offers support through a help desk accessible via chat or phone. A dedicated technical team is assigned to address customer issues, which are typically resolved within 24 hours. We have not experienced any significant delays in issue resolution.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

We find the Zerto pricing fits our budget.

What other advice do I have?

I would rate Zerto nine out of ten.

Maintenance is required quarterly. The Zerto technical and business teams collaborate with us on the backend to remove all the repeated queries that make the system sluggish. This service is charged additionally.

I strongly recommend that anyone considering purchasing Zerto begin with the 30-day trial, which can be extended to 60 days. This ample timeframe allows a thorough evaluation of all features and functionalities. Understanding Zerto's customization and integration capabilities to align with specific business needs is crucial. Had I followed this approach and shared my feedback earlier, the outcome might have been different. Therefore, it's essential to fully explore the trial version before committing to an annual subscription. Close collaboration with the Zerto technical team is vital to ensure successful implementation. While sales teams often present an optimistic view, real-world experiences from existing users provide the most valuable insights. I encourage potential customers to connect with other Zerto users through industry networks to gather honest feedback before purchasing.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Muhammad Shahbaz Butt - PeerSpot reviewer
Senior Infrastructure Consultant at Azeemi Technologies
Consultant
Top 20
Jul 17, 2024
It is flexible, stable, and user-friendly
Pros and Cons
  • "Continuous protection is Zerto's most valuable aspect."
  • "Zerto can improve by offering bare metal recovery for our physical infrastructure."

What is our primary use case?

We use Zerto for disaster recovery and cloud migration.

We are an MSP, so we have Zerto deployed on multiple public clouds, private clouds, and on-premises.

We implemented Zerto because its continuous data protection significantly reduces data loss and downtime costs. In the event of a production issue, we can quickly recover using the user-friendly Check Point feature. Zerto also offers flexible support for storage models, primary and disaster recovery, and hypervisors.

How has it helped my organization?

Zerto's user-friendly interface simplifies data protection tasks. It allows users to create virtual protection groups easily, configure failover and recovery processes, and manage licenses.

Zerto's near-synchronous replication can replicate our primary data center services related to PR, which is essential. But somehow, we are facing some pros and cons on this. If we face any challenge like a ransomware attack on our PR site, with the synchronous mode, it is also replicated on DR. That can affect us. So, if we use an asynchronous model, our data will not be replicated continuously from the PR site to the DR site. There is a specific time bracket where the data has been replicated after a particular time frame. So, there are different types of business cases and business requirements. However, we are comfortable with the near-synchronous model.

Zerto helps us set up any disaster recovery site on a cloud-based model and establish an on-premises-to-cloud migration plan. The continuous data protection feature protects our infrastructure services from ransomware and other bugs.

Our virtual protection groups safeguard virtual machines across various models, including hypervisors and virtualized environments. When configured to route to our disaster recovery site after synchronization between sites A and B, VPGs achieve our desired Recovery Time Objective and Recovery Point Objective, meeting our Service Level Agreement. Flexible protection models range from 250MB to 350MB, with varying time slots to facilitate data recovery between the PR and DR sites.

Zerto provides two functionalities: live migration and test failover. Live migration allows a seamless transition of our primary machine to the disaster recovery site within ten minutes.

Zerto has reduced our RTO from 30 seconds to three to nine seconds and has helped reduce downtime.

Zerto has helped save time in a data recovery situation and helped reduce our DR testing.

It has improved our IT resiliency strategy by 90 percent.

The ability to perform disaster recovery in the cloud is helpful because it can reduce our DR footprint and time.

What is most valuable?

Continuous protection is Zerto's most valuable aspect.

What needs improvement?

Zerto can improve by offering bare metal recovery for our physical infrastructure.

For how long have I used the solution?

I have been using Zerto for three years.

What do I think about the stability of the solution?

Zerto is stable.

What do I think about the scalability of the solution?

Zerto is scalable, and if we need to scale down the line, we know it can handle it.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used VMware's Site Recovery Manager. We switched to Zerto because it is easier to use and requires less set-up time.

How was the initial setup?

The initial deployment of Zerto is straightforward. We must set up a VM server and install the VR agents, followed by the PR site.

The deployment times vary depending on the business model, but for someone with full knowledge of Zerto, it can be completed within 30 to 90 minutes.

What about the implementation team?

The implementation was completed in-house.

What other advice do I have?

I would rate Zerto ten out of ten, but I would like it to offer bare metal recovery as well.

No maintenance is required for Zerto.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mark Boudreau - PeerSpot reviewer
System Engineer at University of Nebraska
Real User
Top 20
Jul 15, 2024
Increased our ability to restore at a point in time
Pros and Cons
  • "The most valuable feature is how quickly it powers down the original source VMs and the speed at which it powers up the new VMs. The amount of time it takes to put up the operating system is valuable. The speed is what I like the best."
  • "Zerto's documentation is outdated. I'm finding it hard to find documents related to my questions. Their documentation is bad."

What is our primary use case?

Our primary use case is to continuously replicate our VMs to our DR site. Having the ability to recover them at almost any point in time, mostly back thirty days, is the main purpose of Zerto. 

How has it helped my organization?

We didn't previously have a continuous replication tool and now we have the ability to recover to any number of points in time. That's really beneficial to us. It cuts down our recovery time. 

What is most valuable?

The most valuable feature is how quickly it powers down the original source VMs and the speed at which it powers up the new VMs. The amount of time it takes to put up the operating system is valuable. The speed is what I like the best. 

The near-synchronous replication is awesome. When you get hit by a cyberattack, you never know where the clean VM resides, and at what point in time it actually exists. Having the ability to find the point in time when we are clean is a good thing.

We are going from a physical data center to a physical data center at the moment.

We use Zerto to protect VMs in our environment. It increased our ability to restore at a point in time. We didn't have it before, and now we have it.

Compared to other tools, Zerto is a lot faster. There are tools with your primary block storage backup, but they're just not as fast.

What needs improvement?

I'm having a problem with CentOS 7 and with VMs with multiple network adapters. Zerto recognizes those multiple network adapters on CentOS 7 vm but it will not give me the option to specify a failover IP, for that particular VM. Something's not working right, but Zerto is going to follow up. 

For how long have I used the solution?

Zerto has been in production for three months. 

What do I think about the stability of the solution?

It seems stable so far. 

What do I think about the scalability of the solution?

The scalability seems pretty easy. 

How are customer service and support?

Customer service is really good. Technical technical support is lacking. At least from who I've been talking to. Maybe my case has not gotten bumped up to the higher level technicians. Customer support is great, and they're really responsive but their technical knowledge is just not quite there.

Zerto's documentation is outdated. I'm finding it hard to find documents related to my questions. Their documentation is bad.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was very easy. We needed a little help with the initial configuration, but it was pretty straightforward. 

What about the implementation team?

We worked with Eagle Technologies for the deployment. We loved them.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in negotiating any pricing. It evidently worked into our budget.

Which other solutions did I evaluate?

We also looked at Cohesity and Rubrik. I don't know that there's anything like Zerto. We went with Zerto because our third-party vendor recommended it. We also did a proof of concept two years ago. We liked what we saw with Zerto so we went with it. 

Everybody taunts their one pane of glass but Zerto is simple to use. I really like the GUI, the interface is not too busy. 

What other advice do I have?

I would rate Zerto a nine out of ten. We don't have a test network setup. I know with Zerto, you can simulate a recovery. 

Zerto would be a perfect ten if the documentation was easier and if level 1 support would be more knowledgeable.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief Information Officer at Bankwell
Real User
Top 20
Jul 14, 2024
Fast RPO and RTOs, gives us the flexibility and offers disaster recovery as a service
Pros and Cons
  • "The main valuable features are the fast RPO and RTOs we could achieve and the analytics behind that."
  • "Zerto should continue adding new features. When I used it at the other bank, it wasn't good with replicating VDIs and automation."

What is our primary use case?

A lot of use cases involve how we effectively manage our DR and make sure there's not a lot of manual effort. On the business side, we proved the solution worked and showed the analytics on the DR report afterward. Those are the requirements.

How has it helped my organization?

At one of the banks I worked for, we used it for our merger and acquisition to replicate a legacy application that was no longer supported. Rather than try to rebuild it, which would have taken days or weeks, we could use Zerto to replicate it to our data center and join it to our domain. That was one of the biggest use cases we have had. 

Another use case is for disaster recovery as a service (DRaaS) and to migrate service to a public cloud.

Zerto's near-synchronous replication is great. Not a lot of solutions can do that, and most organizations don't know that Zerto can do it. Once you have that near-sync capability, you can see how much more you can recover and be more resilient. 

At the end of the day, we're trying to protect our data and not put the company at risk, whether it's from a cyber attack or just any sort of DLP data loss. 

In financial services, data is paramount: protecting it, making sure you don't lose it, and integrating it. Having that near-sync ability is useful to any organization.

Zerto helps protect VMs in our environment. It really increased how many points in time we can recover, and not only the time to do it but where we want to do it too. 

Generally, we choose a point in time because they're simulated tests and controlled. In the event of a true disaster, I'm sure I'd utilize one of the closer points to have more recent data, but it's good to have that option. Luckily, I haven't had to use that option.

It's night and day. With other solutions, you're locked into specific RPOs and RTOs based on how that solution works. Zerto gives us the flexibility to choose which we want to use and recover effectively.

What is most valuable?

The main valuable features are the fast RPO and RTOs we could achieve and the analytics behind that. 

In my role these days, I have to make sure I can prove to the executive team as well as the business lines why we chose this solution and how it can help us.

One of the projects we're working on is DRaaS service. Once that's implemented, we'll test that solution. The whole premise of using Zerto is to replicate one-to-many and then test that scenario.

What needs improvement?

Zerto should continue adding new features. When I used it at the other bank, it wasn't good with replicating VDIs and automation. They've made a little more advancements in automation and scripting since then. 

At one point, it was custom, requiring professional services. Now, Zerto has more built into its engine that will help with the failover of virtual desktops.

For how long have I used the solution?

I was an early adopter. I worked for a managed service provider in New York City back in 2009 and was introduced to Zerto near the end of 2010, early 2011. That's when we started implementing it for our clients. I've been bringing Zerto wherever I go ever since.

What do I think about the stability of the solution?

Stability is great. Sometimes you have network blips, and you can be out of sync, but it'll catch up eventually. There are very minor issues, if any.

What do I think about the scalability of the solution?

It is very scalable. For example, there's a tertiary site that we're building for the DRaaS service. 

We just go to initiate the one-to-many and replicate up there. It's easy.

How are customer service and support?

The customer service and support are responsive initially, and then they help you solve your problem. There was only one time with the custom scripting for the VDI that they wouldn't help because it was custom, and they wanted more money for that. They incorporated that into their solution a few years later.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the past, I have used a different solution. I've worked with SRM, Double-Take (which is terrible), and BMC Recovery Point. Ever since I got hooked on Zerto around 2011, it's been pretty much Zerto.

How was the initial setup?

The installation itself is very easy. Any problems I've run into, either when I was managing it or doing the installation myself, support has helped every step of the way and has been very easy to work with.

It's on Expedient's cloud, which might be AWS. I'm not sure. I just know we're doing it through a third party.

What was our ROI?

A lot of the ROI is with engineering hours. If it took eight hours of overtime to pay one or two engineers to do a DR test, now we can do it in one hour. 

We can factor in how many DR tests you do and calculate the cost savings. That alone is a good ROI.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty fair. It increases with the number of VMs you have. When we had about 600 VMs at my last bank, we did an enterprise licensing agreement that helped cut down the cost. It required signing on long-term, but it was the most effective.

What other advice do I have?

I would rate it a ten out of ten. I've used this solution for so long and have seen it mature. It's just easy. In IT, especially in a managerial role, we want things to work. We don't want it to be complex. If it serves the business goals of data resiliency, then that's all I need.

Definitely do a proof of concept (POC) and make sure it fits your use cases. On paper, it will, but every company is different. Sometimes, for some reason, it won't work. Or not that it won't work, it just doesn't fit what the business is trying to achieve. So do the POC and see for yourself if it works.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Data Research Analyst & Business Development at DIS Research
Real User
Top 20
Jun 30, 2024
Saves significant recovery time, doesn't require a lot of resources, and eliminates the need for a dedicated physical data center
Pros and Cons
  • "Zerto stands out for its user-friendly approach to data protection and recovery, allowing for quick and efficient backups and restores."
  • "Zerto's setup process could be simpler."

What is our primary use case?

We store a lot of raw data for reporting and use Zerto to protect that data.

Before implementing Zerto, we lacked a data protection and recovery solution, resulting in a significant data loss incident of approximately 70 percent during a past event.

How has it helped my organization?

Zerto is easy to use.

The near-synchronous replication offers a critical advantage for our customers' multi-platform environments by providing continuous data protection with minimal delay.

The main benefit of Zerto is that it doesn't affect the performance of the cloud platform while protecting the data. We realized the benefits of Zerto within the first three months.

Zerto's implementation has significantly improved our recovery time objective, allowing us to get our systems back online much quicker.

Zerto has significantly improved our disaster recovery capabilities, reducing downtime from days to just two hours.

With Zerto in place, our disaster recovery time has been reduced to a maximum of two days, whereas previously we lacked a recovery solution altogether.

Our disaster recovery testing with Zerto exceeded expectations. We aimed to restore all data within five days, but using Zerto's capabilities, we achieved a full recovery in just two days.

Zerto saved our staff three days of work, freeing them for other tasks.

Zerto's continuous data protection, journal-based recovery, automation, multi-cloud and hybrid cloud support, and non-disruptive testing have significantly improved our IT resilience strategy. These features not only enhance data protection and improve our Recovery Time Objective and Recovery Point Objective but also provide the flexibility and scalability needed for a robust IT environment.

It facilitates a cloud-based disaster recovery solution, eliminating the need for a dedicated physical data center to ensure business continuity in the event of an outage.

Zerto was our disaster recovery solution of choice because it offers a cloud-based implementation, which perfectly aligned with our organization's prioritization of cloud-based disaster recovery.

What is most valuable?

It stands out for its user-friendly approach to data protection and recovery, allowing for quick and efficient backups and restores.

What needs improvement?

Zerto's pricing structure could be more competitive to better suit the needs of a wider range of businesses.

The setup process could be simpler. A more streamlined installation would improve the user experience.

Zerto's long-term data storage capabilities, specifically how long data can be retained and managed, could benefit from further development.

For how long have I used the solution?

I have been using Zerto for ten months.

What do I think about the stability of the solution?

We sometimes face challenges that require multiple hours of downtime but it is rare. I would rate the stability eight out of ten.

What do I think about the scalability of the solution?

Zerto is expensive.

How are customer service and support?

The technical support is quick to respond.

How would you rate customer service and support?

Positive

How was the initial setup?

Integrating the initial deployment into our infrastructure proved to be a complex undertaking.

To ensure a smooth implementation, we prioritized planning and engagement, starting with management and then incorporating other stakeholders. We piloted the project with the operations team for a month before a full organizational rollout.

The deployment took around one week and involved six people.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Zerto provides a return on investment through the peace of mind we get knowing that all of our data is protected.

What's my experience with pricing, setup cost, and licensing?

Zerto is expensive.

Which other solutions did I evaluate?

After considering both Commvault and Carbonite, we ultimately decided Zerto was the best fit for our data protection needs.

Zerto emerged as our choice for data protection because its feature set directly addressed the specific needs of our organization.

What other advice do I have?

I would rate Zerto eight out of ten.

Maintaining Zerto is manageable as we have a dedicated team of three people responsible for its upkeep.

Our organization consists of 40 analysts in one site.

Zerto provides robust data protection and excels in disaster recovery for businesses, but its cost may be steeper compared to other solutions.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer1641117 - PeerSpot reviewer
Virtualization team lead / VMware SME at a retailer with 10,001+ employees
Real User
Top 10
Apr 9, 2026
Reliable disaster recovery has protected critical databases and provides dependable replication
Pros and Cons
  • "HPE Zerto Software offers the best features in that it works reliably, has set and forget functionality, and does exactly what it is said to do."

    What is our primary use case?

    My main use case for HPE Zerto Software is disaster recovery. For disaster recovery, I use HPE Zerto Software with set and forget options to protect critical production databases.

    What is most valuable?

    HPE Zerto Software offers the best features in that it works reliably, has set and forget functionality, and does exactly what it is said to do.

    The particular features that make HPE Zerto Software so reliable for me are replication and failover. HPE Zerto Software has impacted my organization positively because it does what it is supposed to do.

    What needs improvement?

    HPE Zerto Software is fine the way it is and does not need improvement. I do not have any additional thoughts about needed improvements.

    For how long have I used the solution?

    I have been using HPE Zerto Software for six years.

    What other advice do I have?

    I do not have anything else to add about how I use HPE Zerto Software in my environment. I do not have anything else to add about the features. I would rate HPE Zerto Software an eight on a scale of one to ten because there are some quirks and issues with deployment that keep it from being a ten. My advice to others looking into using HPE Zerto Software is to conduct your research and make sure the product is right for you. My overall rating for HPE Zerto Software is an eight.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Apr 9, 2026
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    reviewer2645856 - PeerSpot reviewer
    Cloud and Infrastructure Services Manager at a healthcare company with 1,001-5,000 employees
    Real User
    Top 20
    Feb 5, 2025
    Replicates seamlessly, detects anomalies, and improves DR testing
    Pros and Cons
    • "What I like most about Zerto is that it just works at the end of the day. It is almost a set-it-and-forget-it solution in relation to its capability of keeping the DR environment in sync."
    • "They should not make it so expensive so that I can buy more of it."

    What is our primary use case?

    We primarily use Zerto for our DR requirements.

    How has it helped my organization?

    Near-synchronous replication is pretty much a major benefit from our perspective. We are mainly using it for DR.

    We use Zerto to help protect VMs in our environment. With the use of Zerto, we now have defined RPOs, which is good.

    Zerto has helped to reduce our organization's DR testing. It has also enabled us to do DR testing more thoroughly, so it has reduced the time, but it has also enabled us to do more of it.

    In terms of its effect on our IT resiliency strategy, from our on-prem environment, it has been the cornerstone. We are now building a new DR strategy around Zerto because of the value that it has.

    We were able to realize the benefits of Zerto pretty much immediately. At the end of the day, we had a gap. It had an immediate impact on our ability to recover.

    What is most valuable?

    What I like most about Zerto is that it just works at the end of the day. It is almost a set-it-and-forget-it solution in relation to its capability of keeping the DR environment in sync.

    Testing is also a good feature. Bubble tests ensure the integrity of those images, and the replication process is also a major benefit.

    Its capability to detect anomalies also within the transport layer is valuable. While moving and replicating the traffic, we have a little bit of comfort because of its ability to detect ransomware or anomalies within the transfer.

    What needs improvement?

    They should not make it so expensive so that I can buy more of it. Other than that, I do not have anything. We have not come across any issue. We are still fairly new to the product.

    For how long have I used the solution?

    Zerto has been in our environment for 12 months.

    What do I think about the stability of the solution?

    It has been rock solid.

    What do I think about the scalability of the solution?

    Scalability for us is based on the licensing count. I would scale it across the organization if possible, but I cannot. At the moment, it is meeting our current requirements based on our licensing constraints.

    Which solution did I use previously and why did I switch?

    The only disaster recovery product we used was centered around recovery or restoration from backup. We never really had a disaster recovery product per se. It was managed by other backup mechanisms and replication forms. 

    Zerto was put in because we knew we had a gap within our DR strategy based on RPO extensions. It was deployed to bridge gaps within our DR strategy at that moment. 

    How was the initial setup?

    The initial setup was done by HPE. We went with a turnkey solution with HPE Professional Services and our incumbent tender previously used. They handled the installation and setup. We handle the management of it now, but I cannot comment much on the installation because they did it for us. It worked, and we went through training and have been using the product since.

    Its learning has been fine. It has been like any other product. HPE has supported us. They have provided professional training for the team. I have not heard from the team about any issues or gaps. HPE has been very supportive of the implementation of Zerto.

    It does not require any maintenance at our end. The installation is still fairly new. Nothing has come to a low yet. Over a period of time, we would probably have to spend more time on the maintenance aspect of it, but at the moment, it is pretty much a set-and-forget.

    What's my experience with pricing, setup cost, and licensing?

    From a pricing standpoint, there is value in it without question. However, it can become quite expensive when you start looking at the number of workloads you have in the environment and what you would like to do.

    Which other solutions did I evaluate?

    We assessed other products in the market but found Zerto to be the best within this particular space. Additionally, Zerto was installed as part of a data center refresh program with HPE. We replaced compute and storage within our on-premise data centers. Considering Zerto is part of HPE, it made more sense to implement an end-to-end solution with HPE.

    What other advice do I have?

    To new users evaluating it, I would say that if they can afford it, they should buy it.

    I would rate Zerto a nine out of ten, and that is because there is always room for improvement.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Buyer's Guide
    Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2026
    Buyer's Guide
    Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.