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Tam-Nguyen - PeerSpot reviewer
Senior system admin at JBS USA
Real User
Jul 14, 2024
Synchronizes our VMs and provides reliable backup to our hosts in different plants
Pros and Cons
  • "Zerto's near-synchronous replication is extremely important to our organization."
  • "It would be good if we could store a snapshot of the images coming through so that we can always go back and have a vision history."

What is our primary use case?

We have multiple plans across the US. We use Zerto to transfer VMs from one plant to another plant, from east to west.

How has it helped my organization?

Zerto is a really great fallback software that gives us the redundancy we need.

What is most valuable?

Overall, the solution is really efficient. Zerto really helped us prevent the delay in bringing up the VM once it transfers because we wanted to ensure everything works.

Zerto's near-synchronous replication works great. We've had some issues before trying to synchronize VMs across long territory ranges, but Zerto did everything we needed it to do. Zerto's near-synchronous replication is extremely important to our organization. Our production line to uptime is almost 99.99%, so the near-synchronous replication really helps out.

We use SAP HANA with Zerto.

We use Zerto to protect VMs in our environment. The solution helps with recovery and ensures that we can transfer our VMs when we have a host failure. We have plants all over the US, and Zerto has really helped us keep everything running at almost 100% capacity.

Because of its near-synchronous uptime and recovery, Zerto's speed of recovery is ten times better than that of other disaster recovery solutions like Veeam and Commvault.

Compared to other solutions, Zerto's ease of use is pretty straightforward. I'm really excited to see how GreenLake has integrated Zerto and made it even more seamless.

What needs improvement?

It would be good if we could store a snapshot of the images coming through so that we can always go back and have a vision history.

Buyer's Guide
HPE Zerto Software
September 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Zerto for four years.

What do I think about the stability of the solution?

Zerto is pretty stable software, and it's always been up when we needed it.

What do I think about the scalability of the solution?

I don't see any issues with the solution's scalability. We have 100 plants across the US and hundreds of other plants worldwide and have never had an issue adding any hosts or notes to the tool.

What about the implementation team?

We deployed the solution through a consultant.

What was our ROI?

We have seen a return on investment with Zerto.

What other advice do I have?

Zerto is really good software. It has all the features that I need. I love Zerto's integration with GreenLake, and now that we know more about it, we'll start utilizing it more. Zerto synchronized our VMs and delivered reliability by ensuring our hosts in different plants had a reliable backup.

Overall, I rate the solution an eight or nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Curt Kwak - PeerSpot reviewer
Chief Information Officer & IT Security Chief & Officer at a insurance company with 5,001-10,000 employees
Real User
Jul 14, 2024
Integrates well with our environment and is very adaptable to our changing requirements
Pros and Cons
  • "It's easy to install."

    What is our primary use case?

    It's used for general replication services and recovery. We're actually looking at its more integral use in DR in a business continuity role.

    How has it helped my organization?

    It integrates well with our environment, is very adaptable to our changing requirements, and is fairly easy for our team to use.

    Zerto's near-synchronous replication is very efficient, very powerful, and very productive for us. It has helped us organize our recovery process a lot more, so it's led to process improvements.

    Zerto is preparing us to do disaster recovery in the cloud rather than in a physical data center. But we are not there yet. 

    We use it to support disaster recovery on Microsoft, but we are also considering AWS.

    We use Zerto to protect our VMs. We're still redefining our RPOs due to Zerto's performance. We're going back and replacing our baseline.

    When it comes to speed of recovery, we believe Zerto is above the rest that we know of.

    What is most valuable?

    I just learned about Zerto's vault capability, which we're going to learn more about. That will be very valuable to us. We get almost real-time replication services.

    Those features are so valuable because we're always prepared to restore if we need to.

    What needs improvement?

    The vault feature will be very valuable to us, so that's one feature we'd like to see implemented. 

    We're always looking for additional features and value from Zerto. Immutable replication services is one. I heard the vault will be totally protected from any outside influences, so that's another thing we're looking forward to. 

    We're always looking to integrate better with our environment.

    For how long have I used the solution?

    I have been using Zerto for roughly six years.

    What do I think about the stability of the solution?

    So far, it has been stable. No issues.

    What do I think about the scalability of the solution?

    We haven't tested scalability yet, but we are sure that scalability shouldn't be an issue. We'll find out.

    How are customer service and support?

    Good. Excellent. Now that Zerto is part of HP, we get greater support from HP's executive team.

    Which solution did I use previously and why did I switch?

    We used a variety of solutions in the past. Zerto does the job of two or three of those previous solutions, so we were able to consolidate.

    How was the initial setup?

    Zerto's team helped a lot. It was fairly straightforward and painless.

    What was our ROI?

    We have not come up with the metrics to determine the ROI yet, but we're working on it.

    What's my experience with pricing, setup cost, and licensing?

    The pricing, licensing, and setup costs are fair at best. It's not the cheapest, but it works for us.

    Which other solutions did I evaluate?

    We did evaluate other solutions. CohesityCommvault Cloud and Rubrik were the two others we considered.

    We liked the resiliency, usability, and use cases of Zerto more.

    What other advice do I have?

    Overall, I would rate it around a seven out of ten. Once we understand the scalability, it could reach eight.

    It's easy to install. Make sure your business requirements align with Zerto's capabilities. Others should study some of the use cases first before making a decision.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    HPE Zerto Software
    September 2026
    Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
    913,924 professionals have used our research since 2012.
    HR Consultant at a consultancy with 1-10 employees
    Consultant
    Jul 3, 2024
    It's fast and automated, with minimal data loss
    Pros and Cons
    • "The best feature of Zerto is the fast, automated backup and recovery. The data lift for applications is short, with minimal data loss."
    • "Zerto's analytics could be more detailed. The analytics report seems to be more difficult to read."

    What is our primary use case?

    We implemented Zerto to improve our backup speeds and data recovery time. Zerto is deployed across multiple departments, and around 12 admins and analysts currently use it. 

    How has it helped my organization?

    Zerto has improved my organization in multiple ways, particularly its ability to scale. We have a massive environment that is undergoing cloud development because we are not a very old company, and we needed something that could help us. It's doing its job. Zerto supports multifocal scenarios across the cloud and on-premise.  

    The solution has had a positive effect on our RPOs. The time is faster with Zerto. Another benefit is reduced downtime. Compared to what we used before, I'd estimate it reduces downtime by 25 percent. The solution has saved us time in a data recovery situation. I'm unsure how much, but it's a lot of time. Zerto has reduced our DR testing time by about 30 percent. 

    Zerto has simplified compliance with industry regulations by including audit logs and official reporting to support regulatory compliance. It has also simplified our workload because it can do so many jobs.

    What is most valuable?

    The best feature of Zerto is the fast, automated backup and recovery. The data lift for applications is short, with minimal data loss. Zerto has improved my RTO because we can replicate and easily manage our data, which has positively impacted my company.

    Zerto is easy to use if the installation is done properly. Its near-synchronous replication is wonderful, but I'm still learning how to use it. 

    What needs improvement?

    Zerto's analytics could be more detailed. The analytics report seems to be more difficult to read. 

    For how long have I used the solution?

    I have used Zerto for 19 months.

    What do I think about the stability of the solution?

    I rate Zerton nine out of 10 for stability. It's highly stable. 

    What do I think about the scalability of the solution?

    I rate Zerto seven out of 10 for scalability. 

    How are customer service and support?

    I rate Zerto support eight out of 10. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Microsoft Azure's backup option. It was a little bit cheaper, but Zerto's recovery is faster. It's a little bit more expensive but much quicker. 

    How was the initial setup?

    I wasn't part of deploying Zerto, but I believe it was straightforward for them. It required a four-person team and took around two hours. After deployment, we occasionally experience some software bugs that must be investigated. 

    What was our ROI?

    We've seen a 10 percent ROI with Zerto compared to what we had before.

    What's my experience with pricing, setup cost, and licensing?

    I rate Zerto two out of 10 for affordability. The licensing model is somewhat complex. Adding more flexible and less costly options would help.

    What other advice do I have?

    I rate Zerto nine out of 10. I would recommend Zerto to others. 

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    reviewer1623552 - PeerSpot reviewer
    IT Manager at a engineering company with 10,001+ employees
    Real User
    Jun 2, 2024
    Provides near-synchronous replication, and improves our RPO, but the backup functionality needs improvement
    Pros and Cons
    • "The most valuable aspect of Zerto is the recovery speed."
    • "The recovery processes of large datasets in the Cloud have room for improvement."

    What is our primary use case?

    We use Zerto for disaster recovery and backup of our application server.

    How has it helped my organization?

    Zerto's ease of use is moderate.

    The near-synchronous replication is good.

    We use Zerto to help protect our VMs.

    Zerto improved our recovery point objective, but to achieve long-term data retention we had to invest in additional local storage.

    From an IT resilience perspective, our UK-wide implementation ensured a swift recovery, solidifying the strategy's effectiveness.

    It has enabled disaster recovery in the cloud. This is important from a software recovery perspective to keep things running.

    What is most valuable?

    The most valuable aspect of Zerto is the recovery speed.

    What needs improvement?

    The recovery processes of large datasets in the Cloud have room for improvement.

    The backup functionality can be improved.

    For how long have I used the solution?

    I have been using Zerto for five years.

    What do I think about the stability of the solution?

    Zerto is stable.

    What do I think about the scalability of the solution?

    Zerto is scalable.

    How are customer service and support?

    The technical support is good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used various solutions in the past including Veeam and Quest AppAssure.

    We came to the end of what we could do with AppAssure so we moved on to Zerto.

    How was the initial setup?

    The initial deployment was difficult. The deployment took a couple of weeks and required around four people.

    What's my experience with pricing, setup cost, and licensing?

    While Zerto excels in disaster recovery, its backup capabilities fall short. To ensure proper data protection, we require a separate backup solution alongside Zerto for disaster recovery therefore the price for Zerto is high.

    Which other solutions did I evaluate?

    In our search for a cloud-based disaster recovery solution, we considered both Veeam Cloud Connect and Zerto, ultimately choosing the latter.

    What other advice do I have?

    I would rate Zerto seven out of ten. It only works for virtual machines, not physical ones. This means we need separate software for physical machine backup, which adds complexity and cost.

    Zerto's recovery speed falls in line with what we've experienced from other disaster recovery solutions.

    Disaster recovery testing was prevented due to security restrictions. Our policies don't permit creating a sandbox environment that interacts with Zerto.

    Four people are required for the maintenance of Zerto.

    I recommend Zerto for disaster recovery purposes.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    RyanSchader - PeerSpot reviewer
    Senior System Engineer at a financial services firm with 1,001-5,000 employees
    Real User
    May 12, 2024
    Easy to use with fast disaster recovery and near synchronous replication
    Pros and Cons
    • "We're able to replicate all of our data and be able to bring up an entire data center within a matter of minutes, which has become our go-to for our resiliency within both of our data centers."
    • "Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic."

    What is our primary use case?

    We use it mainly for our disaster recovery, so we replicate our production VMs between our data centers.

    How has it helped my organization?

    The solution meets our high availability and disaster recovery needs.

    What is most valuable?

    The disaster recovery reviews itself and it has the ability to fail over within seconds and get new machines up and running on a new data center in a matter of minutes.

    It's pretty easy to use. It depends on how detailed you get into the product. If you get real detailed into the product with some of its backup capabilities, it can get a little bit more detailed, for example. However, for the disaster recovery piece itself, it's it's pretty easy to use.

    The near synchronous replication is effective. It works really well. The replication and the RTO, RPO times are pretty much the best in the industry.

    We saw some benefits right away in that we were understanding that we were now highly available. We also started to see more and more benefits as time went on.

    It helps protect virtual machines in our environment.

    Our downtime and our ability to replicate happen within seconds. We've seen other products that take about five minutes. Now, we take seconds to get things back up and going. Therefore, the loss of data is virtually nothing. We've been extremely happy with that. 

    It's helped reduce downtimes in pretty much any situation. We've had instances where a data center or a cluster in a data center was down or we were having problems with it and being able to have that replicated data being able to be spun up within a matter of minutes. It's significantly helped where if we didn't have that ability, we were probably looking at at least three to four hours, if not a day, of downtime. We're talking about the difference between minutes of downtime versus hours to potentially days.

    With Zerto we haven't had any any actual instances where ransomware or anything like that actually comes up. We do yearly testing where we'll fail over an entire data center. While we haven't had any malicious incidents, we've had success with conceptual testing.

    Zerto hasn't necessarily reduced the overall testing in our organization. We still have to do the testing. That said, it's reduced the time in which it takes to perform that testing. So, we still have our requirements to do yearly testing. However, it's at least reducing the amount of time it takes. Before, the testing would take an entire weekend and multiple departments in order to complete it. Now we're finishing our testing in a matter of hours. We're knocking off quite a bit of time with Zerto - plus hours of time in order to complete testing.

    Zerto is now our resiliency strategy. We're able to replicate all of our data and be able to bring up an entire data center within a matter of minutes, which has become our go-to for our resiliency within both of our data centers.

    What needs improvement?

    Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic. However, there were Windows-based z/VMs prior, and we never really had issues with them. But now we're running into problems where certificates aren't able to be imported for things like LDPAPS and SSL. We've run into actual downtime with the z/VMs recently, which is new to the Linux app appliance. Overall, the appliances had some bugs, and they've not been as reliable as they were in the past.

    For how long have I used the solution?

    I've been using Zerto for a little over 4.5 years.

    What do I think about the stability of the solution?

    There are the no real lag issues, We've only had a couple of instances where the system has been down, and wasnew since our Linux appliance install. Overall, it's been pretty reliable with the caveat that the new Linux appliance has had some downtime. Prior to that, we hadn't had any. 

    What do I think about the scalability of the solution?

    Scalability's been good. There's a couple of instances where they could allow for some more local replication, however, scalability has been good.

    How are customer service and support?

    I quite frequently contact technical support. On most things, they have been pretty good. The issues that we've had with that z/VM, those tickets can take quite a while. I have one ticket that's been open for about four and a half months now. They're still trying to figure out some of the bugs within their system, which has caused some tickets to take longer than they really should.

    The quality of response has been pretty good. Maybe 7  or 8 out of 10 are quality responses. They're they're pretty good, pretty knowledgeable. Again, there are some instances where they're still learning the system as well, or there's something new, and it's a little bit odd; however, other than that, their answers are typically pretty spot on and pretty well documented.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We used to build products by Nutanix. Their RTO times were much higher. That's about the only solution that I've used at least recently.

    I wasn't part of that decision making process. Zerto had been onboarded by the time I came on to to the team here.

    How was the initial setup?

    The deployments have been pretty easy as long as you have your network topology figured out. If you're just starting up a brand new appliance, and you're running through a setup, signing IPs , et cetera, you have to make sure that the z/VMs can talk to each other. It's a pretty easy process.

    Usually, for the setup, we have the SME, which is me, and then a backup to be a second pair of eyes, however, a lot of the work is been done just by myself.

    In terms of maintenance, there are updates that need to be applied. The certificate imports need to happen depending on expiration dates. There also is their key cloak integration for authentication, and that requires some upkeep as well depending on how you're signing permissions and what you're signing permissions for.

    What about the implementation team?

    I've done redeployments myself, for example, when we switched over from Windows to Linux to z/VMs. That was all in-house. At the time when they did their very first deployment, they had used a third party vendor to assist with that. We've not needed them since. 

    What's my experience with pricing, setup cost, and licensing?

    I don't have any visibility on the pricing. 

    What other advice do I have?

    We're a Zerto customer.

    I'd rate the solution eight out of ten. 

    New users need to understand the product prior to deployment and make sure that they're taking the time to whiteboard this out. Your VRAs are going to take up a good amount of space. So users need to understand that when you're replicating data over, you are making a second copy of that data, and understand what your test scenarios are going to be. You need to understand if you need things like a test environment to actually be within Zerto since that will be taking up more space. Overall, people just be aware that the Linux appliances still have to have their bugs worked out. For first-time users, especially, I would keep those deployments as simple as possible to start.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Head of IT at Leadway Pensure PFA
    Real User
    Feb 7, 2024
    Provides near-synchronous replication, immutable data copies, and impressive recovery speed
    Pros and Cons
    • "Real-time replication is a valuable feature, ensuring that changes made to the production site are immediately reflected at the recovery site."
    • "Zerto's solution could benefit from additional security features, such as malware scanning tools at the recovery site."

    What is our primary use case?

    We use Zerto for our application data recovery.

    How has it helped my organization?

    Zerto's near-synchronous replication delivers exceptional results. The data at our recovery site is kept nearly identical to production in real-time, minimizing data loss to near zero.

    By utilizing Zerto's immutable data copies and adhering to the three-two-one rule, we have established a highly effective recovery strategy.

    While Zerto doesn't inherently block unknown threats or attacks, its detailed history logs enable us to revert to a pre-attack state, essentially restoring a clean system.

    Our production machine experienced changes that caused the application to crash. To resolve this quickly, we restored the machine to its previous state using a recovery copy located at the recovery site that was made by Zerto. After powering on the restored machine, we changed its IP address, making it accessible again.

    Zerto has a positive effect on our RPOs.

    It boasts impressive recovery speed. As a customer, all we need to do is power on the machines at the recovery site - that's how simple and fast it is. Even if the recovered state isn't ideal, we can easily rewind to a specific point in time and power up another instance of the machine at that moment.

    Zerto makes it easy to migrate data. The total configuration is user-friendly.

    While our current RTO is three hours, Zerto can significantly reduce it to just five minutes.

    Zerto helps us significantly reduce downtime during hardware failures, software updates, and natural disasters.

    While we haven't experienced a ransomware attack, we have a recovery plan in place. If one were to occur, we could quickly restore production to a previous point in time, minimizing downtime and data loss.

    Zerto helps us reduce the amount of disaster recovery testing we need to perform, which also allows us to reduce the number of staff required for the testing down to two.

    The Zerto application is licensed per VM. However, the amount of data stored on each VM does not affect the licensing cost. Whether we have terabytes or just a few bytes on each VM, the licensing fee remains the same. This means we only pay for the machines we are replicating, which can lead to significant cost savings.

    What is most valuable?

    Real-time replication is a valuable feature, ensuring that changes made to the production site are immediately reflected at the recovery site.

    Another feature I appreciate in Zerto is its detailed logging. This functionality allows us to easily access past data and reconstruct the machine's state at any given point in time.

    We can recover the replicated machine at the recovery site by simply clicking it back up from the replicated machine. This allows us to keep the original machine running while the recovered machine is active. It's also vendor-agnostic, meaning it works with different hardware vendors like HP or NetApp. In other words, Zerto adapts to the specific hardware we have regardless of the vendor.

    What needs improvement?

    Zerto's solution could benefit from additional security features, such as malware scanning tools at the recovery site.

    For how long have I used the solution?

    I have been using Zerto for five years.

    What do I think about the stability of the solution?

    Zerto is stable.

    What do I think about the scalability of the solution?

    Zerto is scalable. We just need to add a license and they provide a new key.

    How are customer service and support?

    The technical support team offers an excellent service. They empower customers by providing comprehensive documentation and guidance, helping them resolve future issues independently.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?


    How was the initial setup?

    The initial deployment was straightforward, and I handled it independently. My only reference was the provided documentation; I required no further assistance.

    What's my experience with pricing, setup cost, and licensing?

    Zerto's pricing doesn't depend on the number of virtual applications. Even if we have a server with 200 terabytes of data, we'll only pay for protecting that single server, not for the total size of the replicated data. This simplifies our cost structure.

    The licensing cost is fair.

    Which other solutions did I evaluate?

    I evaluated Veeam and SIM before choosing Zerto. Zerto's interface is much easier to use than the other solutions I tested. Integrating into our environment is also seamless.

    What other advice do I have?

    I would rate Zerto a ten out of ten.

    No maintenance is required.

    You can save a lot of time researching solutions by choosing Zerto. It's efficient, easy to deploy, and easy to maintain. Additionally, Zerto offers excellent support, including comprehensive documentation, breach and RCM coverage information, and a knowledgeable customer support team.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Jagadeesh Ethiraj - PeerSpot reviewer
    Technical Architect at a manufacturing company with 10,001+ employees
    Real User
    Top 20
    Jan 8, 2024
    Is easy to migrate data, helps reduce our recovery and staff time
    Pros and Cons
    • "Zerto is scalable."
    • "The RPO for our SQL server has room for improvement."

    What is our primary use case?

    We use Zerto for disaster recovery and cloud migration.

    How has it helped my organization?

    The near-synchronous replication is valuable to our organization.

    Zerto's immutable data copies three-two-one rule is great.

    The ability to block ransomware attacks and help recover our servers is great.

    Since we don't have a backup data center, Zerto's cloud disaster recovery is of the utmost importance.

    The recovery point objective for our virtual machines is good. We haven't encountered any significant issues. However, there have been some delays due to the substantial volume of data being written to the SQL server.

    Migrating data using Zerto is easy.

    Our RTO went from three days to a few minutes after implementing Zerto.

    In the event of a ransomware attack necessitating data recovery, Zerto would undoubtedly prove invaluable in expediting the process.

    Zerto has helped reduce our recovery time from days to minutes.

    Zerto has reduced the time our staff spends on data recovery by 25 percent.

    What needs improvement?

    The RPO for our SQL server has room for improvement.

    On-premises to cloud migration lacks certain features, such as the ability to directly rename virtual machines. In the cloud, renaming resources often requires cumbersome workarounds like cloning and manual renaming.

    For how long have I used the solution?

    I have been using Zerto for four years.

    What do I think about the stability of the solution?

    Initially, we had stability issues with the older versions but now I would rate the scalability an eight out of ten.

    What do I think about the scalability of the solution?

    Zerto is scalable.

    How are customer service and support?

    The level one technical support is slow to respond and we usually need to escalate our issue to get a resolution.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We previously used Azure Site Recovery and switched to Zerto because it is more user-friendly with more features.

    How was the initial setup?

    While the initial deployment presented some challenges and took approximately two weeks to finalize, subsequent deployments have been significantly more streamlined.

    What was our ROI?

    In the event of a disaster, we will certainly see a return on investment.

    What other advice do I have?

    I would rate Zerto an eight out of ten.

    Deploying Zerto in the cloud saves us costs on maintaining on-prem hardware.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Stafford Hall - PeerSpot reviewer
    Cloud Data Center Architect at Cable Bahamas
    Real User
    Oct 18, 2023
    Our customers like the fact that they can restore within seconds
    Pros and Cons
    • "Another advantage is the ease of use. You can click through instead of typing in the code. It's all already scripted down to the network adjustments within the VMs and the timed delays for servers that need to come up in sequence. Overall, it's a good package for us to use. We started using it in about 2018 and haven't looked back."
    • "It would also be nice if you could update without having to download a new installation file for Zerto Virtual Manager. Within the app, it could prompt you to install and perform the installation from within the application. Generally, it's relatively easy to use, but it gets a little complex when customers have special network requirements and need to customize how long they want the save points to be retained. We need to work with the storage team on the backend to see what makes the most sense for the client."

    What is our primary use case?

    We're a managed services provider that uses Zerto primarily for disaster recovery as a service. We offer Zerto as a DR option for our clients. Our customers in the Bahamas need a DR option outside of the hurricane belt, so we have workloads throughout the world to ensure our customers have somewhere to restore from. 

    Currently, we run Zerto in a vCloud environment. All of the services are brought up in a vCloud environment. It saves us from having to constantly buy equipment. The vCloud environment enables us to spin up an environment as needed instead of having unnecessary hardware sitting there using resources.

    How has it helped my organization?

    We haven't had any major disasters that required us to use Zerto, but we perform two or three live failover tests with clients. Everyone seems to be pretty happy with the product and the turnaround time.

    It's all about client satisfaction. They may not understand the underlying tech architecture, but they want to know how fast we can bring the environment back up. We can achieve fast restorations and restore sections if needed instead of the entire environment. It's been a great experience for us and our customers. 

    What is most valuable?

    The RTO/RPO times are fast. The speed is probably the biggest selling point for us. It's not live replication, where you have two sites up at the same time, but our customers like the fact that they can restore within seconds. 

    It takes them nearly to the last point of connectivity, so it's seamless and easy to operate. It's easy to operate, and customers feel that they have a level of control. With some platforms, most things need to be done by the provider, but customers have a management platform in their environment. They can run tests without our direct involvement. 

    Another advantage is the ease of use. You can click through instead of typing in the code. It's all already scripted down to the network adjustments within the VMs and the timed delays for servers that need to come up in sequence. Overall, it's a good package for us to use. We started using it in about 2018 and haven't looked back.

    What needs improvement?

    We have an issue with the management platform because we don't always upgrade to the latest version, whereas the customers tend to constantly upgrade. Sometimes, we lose connectivity because something isn't supported. 

    For example, we have VMware version 7 update 3. This morning, a customer upgraded it without informing us. It's their responsibility to notify us because our environment is large, and we don't update every time a new version comes out. It's somewhat of a pain. 

    In addition to data, the other thing would be the hardware versions for VMware. I finally found a proper support matrix, but we ran into a few problems in the early stages. I don't know how to address this, but maybe when the version is going to update, the client could get a prompt saying that the cloud location is not on that same version. It would be a more efficient way to tell them instead of trying to figure it out. 

    It would also be nice if you could update without having to download a new installation file for Zerto Virtual Manager. Within the app, it could prompt you to install and perform the installation from within the application. Generally, it's relatively easy to use, but it gets a little complex when customers have special network requirements and need to customize how long they want the save points to be retained. We need to work with the storage team on the backend to see what makes the most sense for the client. 

    For how long have I used the solution?

    I have used Zerto for about five years.

    How are customer service and support?

    I rate Zerto support nine out of 10. I haven't had any serious issues aside from the problem with version differences between a client's environment and ours. That is just a matter of striking a balance with the clients. An IT environment can't update too frequently because you don't want a change to break something. Unfortunately, you can't stop the customer. 

    Support has been good about helping us troubleshoot those issues. It's easy to run a diagnostic tool and get the file. It's difficult to pull down a diagnostic file in some solutions because you need to do it via a command line. With this, it's just a couple of options you select. You run a diagnostic, save the file, and send it. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    I work on the cloud management side, so it was already deployed. I wasn't involved in deploying the cloud portion. However, I installed all of the virtual management for customers and set up the environment for them. That part of it was easy. It was a click-through thing. Most of the time, we'll guide the customer through the process, so they can see it as well. We show them the step-by-step process of performing the updates. 

    What's my experience with pricing, setup cost, and licensing?

    Zerto is like a Ferrari. It's very fast but not the cheapest solution. You're paying a high price for quality and the assurance that you will have the environment up and steady. 

    There are tradeoffs, too. Our clients spend money on licensing but save on equipment. The customers could either buy a bunch of equipment or pay for Zerto licenses. That's where we come in. We provide you with a cloud solution that doesn't cost all this money upfront. The prices could always be better, but we don't complain so much about it because the savings come from other places.

    What other advice do I have?

    I rate Zerto nine out of 10. A lot of people are trying to convince us to look at VMware backups instead, but I don't see the urgency because Zerto works for us. I don't see anything on the market that can restore in seconds as opposed to minutes or hours. For us to switch, we would need something that beats Zerto. Right now, nothing beats it.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    IT Supervisor at a consultancy with 11-50 employees
    Real User
    Sep 9, 2024
    Provides real-time analytics and monitoring, enabling our organization to quickly identify and resolve issues
    Pros and Cons
    • "The most valuable feature is the customization that allows me to set my protection group myself."
    • "I would like to see Zerto implement a pay-as-you-go model."

    What is our primary use case?

    I use Zerto to monitor replication, configure protection, and manage disaster recovery and performance.

    We implemented Zerto to manage disaster recovery and also for faster performance on backups and failovers.

    How has it helped my organization?

    Learning how to use Zerto can be easily achieved with some training and practice.

    Zerto has helped us reduce downtime, retrieve backups faster, and manage our workload more efficiently.

    Zerto has reduced downtime by 20 percent and helps protect the VMs in our environment.

    It is 25 percent faster at recovering data compared to IBM Spectrum Protect.

    Zerto has helped save four hours per week in recovery situations and has reduced our disaster recovery testing by 30 percent. We have used five percent of those savings towards other value-added tasks.

    It has positively impacted our IT resiliency strategy.

    Zerto enables disaster recovery in the cloud which is important.

    Zerto provides real-time analytics and monitoring, enabling our organization to quickly identify and resolve issues. 

    What is most valuable?

    Zerto makes my work easier. Replicating my settings helps me recover point objectives faster and retain policies.

    The most valuable feature is the customization that allows me to set my protection group myself.

    What needs improvement?

    While Zerto provides good service, I find the pricing to be high and believe there is room for improvement. I would like to see Zerto implement a pay-as-you-go model.

    While Zerto offers scalability, its implementation can be more challenging in larger organizations, indicating room for improvement in its scalability features.

    For how long have I used the solution?

    I have been using Zerto for three years.

    What do I think about the stability of the solution?

    I would rate the stability of Zerto seven out of ten.

    What do I think about the scalability of the solution?

    I would rate the scalability of Zerto seven out of ten.

    How are customer service and support?

    The technical support responds promptly to our requests.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used IBM Spectrum Protect but Zerto provides a quicker recovery time. With IBM the recovery process for particular data is manual but with Zerto it is automated.

    How was the initial setup?

    The initial deployment of Zerto was straightforward and took two hours to complete. Two people were involved in the deployment.

    What was our ROI?

    We have seen a 20 percent return on investment.

    What's my experience with pricing, setup cost, and licensing?

    Zerto is priced high.

    What other advice do I have?

    I would rate Zerto eight out of ten.

    Zerto is deployed in multiple departments and we have ten users.

    I recommend Zerto because it helps recover data faster and improves its overall quality.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    reviewer2535795 - PeerSpot reviewer
    Cloud Disaster Recovery Manager at a consumer goods company with 10,001+ employees
    Real User
    Aug 22, 2024
    We can quickly restore our servers, reduce downtime, and rely on the stability
    Pros and Cons
    • "Zerto is a flexible and resilient business continuity and disaster recovery solution."
    • "Zerto's current reporting capabilities are insufficient for our needs."

    What is our primary use case?

    We are using Zerto as a disaster recovery solution.

    We utilize Zerto for three replication scenarios: on-premises to on-premises, on-premises to cloud, and planned cloud-to-cloud replication.

    How has it helped my organization?

    Zerto is easy to use and implement, especially when performing a failover.

    Zerto's near synchronous replication is valuable for our SQL database.

    The benefits of Zerto were immediately apparent. After implementation, we quickly realized we were protected against any disaster. Zerto also provides visibility into the health of replication, allowing us to identify and address any potential issues.

    Since implementing Zerto, we have observed a positive impact on our Recovery Point Objectives, which have been reduced by half.  Zerto's ability to easily group servers by application and configure protection groups streamlined our processes. Moreover, Zerto's support for on-premises to cloud replication is invaluable. We've leveraged this capability to replicate all systems to the cloud, establishing a robust disaster recovery solution. Zerto has proven to be an effective cloud migration and disaster recovery planning tool.

    Our Recovery Time Objective determines how quickly we can restore our infrastructure. Zerto has been instrumental in reducing our RTO by enabling rapid recovery in any disaster recovery scenario.

    Zerto has significantly reduced our downtime. For example, some servers have a recovery point objective of just five seconds. During disaster recovery tests conducted last year, we recovered 60 servers within eight hours, including server delivery, startup, and operating system verification by our team.

    Zerto is our primary tool for achieving all disaster recovery objectives.

    What is most valuable?

    Zerto is a flexible and resilient business continuity and disaster recovery solution. Its industry-leading replication technology enables seamless data protection across cloud, on-premise, and hybrid environments.

    Another valuable feature is the failover capability. Unlike many other tools we tested, Zerto allows us to perform a disaster recovery test without risk to our production environment.

    What needs improvement?

    Zerto's current reporting capabilities are insufficient for our needs. We require detailed reports to analyze the performance of our environments. To achieve this, we have developed a custom reporting solution using Zerto and other tools to thoroughly assess VPG configurations and overall environment health against specified parameters. Unfortunately, Zerto does not natively provide this level of reporting functionality.

    For how long have I used the solution?

    I have been using Zerto for seven years.

    What do I think about the stability of the solution?

    Zerto is highly stable, and I do not recall encountering any crashes.

    What do I think about the scalability of the solution?

    Scaling Zerto is easy. We just need to add additional virtual/appliances servers.

    How are customer service and support?

    Zerto provides excellent support, but response times to our issues can sometimes be a concern, possibly due to the size and complexity of our environment.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We currently utilize both SRM and Zerto, but SRM's replication capabilities are limited to data centers, while Zerto offers additional cloud replication options. Unlike SRM, which is exclusively designed for VMware infrastructure, Zerto is compatible with other virtual platforms, providing greater flexibility.

    Zerto is easier to use than SRM.

    How was the initial setup?

    The initial deployment is straightforward. We only need to deploy a few servers to build an environment and start to replicate.

    Deploying Zerto in a single region required three months. One contributing factor to this timeline was the time-intensive process of collecting Virtual Recovery Appliances and deploying them across 500 ESXi servers. A team of ten architects and engineers was dedicated to this project.

    What about the implementation team?

    The implementation was completed in-house by my team and me. As the architect, I oversaw the project's planning, construction, and deployment. We consulted with Zerto to identify potential areas for improvement.

    What's my experience with pricing, setup cost, and licensing?

    Compared to other options like SRM, Zerto is a more expensive solution, making it primarily suitable for larger organizations. Smaller and medium-sized businesses might find Zerto's cost expensive. While Azure Site Recovery is free for users of Azure cloud services, Zerto offers a broader range of features.

    What other advice do I have?

    I would rate Zerto nine out of ten.

    Our organization takes a unique approach to disaster recovery testing, conducting 15 tests annually to meet policy and audit requirements. Zerto is the cornerstone of our DR testing strategy, enabling us to validate between five and seven applications in each test.

    Zerto requires ongoing maintenance and a dedicated person monitors it daily. However, we must still test and deploy updates into our production environment.

    Potential users should be knowledgeable of virtual environments and clearly understand their disaster recovery needs, including the required replication type, desired recovery strategy, and whether Zerto aligns with their specific requirements.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.