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Sr Project Manager at a transportation company with 10,001+ employees
Real User
Top 20
Apr 5, 2025
Improves our return to service time and supports implementation via cloud and on-premise
Pros and Cons
  • "What I appreciate most about Zerto is that we can implement it via cloud now and on-premise."
  • "Zerto has enabled the team to focus on engineering and spend less time developing APIs to work with custom solutions and security applications, positively impacting our IT resiliency strategy."
  • "Zerto could improve the product by lowering the cost."
  • "Zerto could improve the product by lowering the cost."

What is our primary use case?

My current use cases for Zerto involve the protection of data to ensure that any ransomware or threats will not impact our endpoints. I have used Zerto to help protect virtual machines in my environment. The majority of our infrastructure is virtual, while less than half is physical. 

How has it helped my organization?

I've seen an impact on our RPOs and RTOs as our return to service has become much faster. We can return to business as quickly as possible. 

Our DR testing has been reduced. We still do it once a year, but now it's more about checking off boxes because we know what to expect. We must ensure the certificates and all related items are good, examine the return times, RPOs, RTOs, and verify everything is still functioning properly. 

Zerto has enabled the team to focus on engineering and spend less time developing APIs to work with custom solutions and security applications, positively impacting our IT resiliency strategy.

What is most valuable?

What I appreciate most about Zerto is that we can implement it via cloud now and on-premise. Mobility also stands out to me. The interface of Zerto is much easier to use. 

What needs improvement?

Zerto could improve the product by lowering the cost. 

Buyer's Guide
HPE Zerto Software
May 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.

For how long have I used the solution?

I've been using Zerto for about three or four years, implementing it in various scenarios.

What do I think about the stability of the solution?

I have not noticed any crashing or instability with Zerto.

What do I think about the scalability of the solution?

Zerto scales appropriately for my pretty big company.

How are customer service and support?

I have not had an occasion to contact their technical support.

Which solution did I use previously and why did I switch?

A few years ago, I used an alternative. I prefer Zerto over Veeam, which is why we switched from one to another. It's apples and oranges: Zerto has a much smoother interface and is much easier to use with better features.

How was the initial setup?

It was pretty easy. I do not recall hitting too many roadblocks.

It took around three to four months total to fully set up Zerto, including network configuration, firewalls, and all other components.

Zerto requires basically no maintenance on my end now. It's managed by Zerto tech, so we don't have to test packages and similar tasks. They inform us of product updates, plan for them, and implement them as SaaS-approved changes.

What's my experience with pricing, setup cost, and licensing?

Zerto is not overly expensive. It's worth what we're getting for it, but with tough times, a discount would be beneficial.

What other advice do I have?

I have not yet encountered a situation where I needed to perform data recovery due to ransomware or other causes. I will knock on wood as we haven't had that kind of incident yet. Thanks to Zerto and some other systems we use on the back end, though never say never.

I would rate Zerto an eight out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Tam-Nguyen - PeerSpot reviewer
Senior system admin at JBS USA
Real User
Top 20
Jul 14, 2024
Synchronizes our VMs and provides reliable backup to our hosts in different plants
Pros and Cons
  • "Zerto's near-synchronous replication is extremely important to our organization."
  • "It would be good if we could store a snapshot of the images coming through so that we can always go back and have a vision history."

What is our primary use case?

We have multiple plans across the US. We use Zerto to transfer VMs from one plant to another plant, from east to west.

How has it helped my organization?

Zerto is a really great fallback software that gives us the redundancy we need.

What is most valuable?

Overall, the solution is really efficient. Zerto really helped us prevent the delay in bringing up the VM once it transfers because we wanted to ensure everything works.

Zerto's near-synchronous replication works great. We've had some issues before trying to synchronize VMs across long territory ranges, but Zerto did everything we needed it to do. Zerto's near-synchronous replication is extremely important to our organization. Our production line to uptime is almost 99.99%, so the near-synchronous replication really helps out.

We use SAP HANA with Zerto.

We use Zerto to protect VMs in our environment. The solution helps with recovery and ensures that we can transfer our VMs when we have a host failure. We have plants all over the US, and Zerto has really helped us keep everything running at almost 100% capacity.

Because of its near-synchronous uptime and recovery, Zerto's speed of recovery is ten times better than that of other disaster recovery solutions like Veeam and Commvault.

Compared to other solutions, Zerto's ease of use is pretty straightforward. I'm really excited to see how GreenLake has integrated Zerto and made it even more seamless.

What needs improvement?

It would be good if we could store a snapshot of the images coming through so that we can always go back and have a vision history.

For how long have I used the solution?

I have been using Zerto for four years.

What do I think about the stability of the solution?

Zerto is pretty stable software, and it's always been up when we needed it.

What do I think about the scalability of the solution?

I don't see any issues with the solution's scalability. We have 100 plants across the US and hundreds of other plants worldwide and have never had an issue adding any hosts or notes to the tool.

What about the implementation team?

We deployed the solution through a consultant.

What was our ROI?

We have seen a return on investment with Zerto.

What other advice do I have?

Zerto is really good software. It has all the features that I need. I love Zerto's integration with GreenLake, and now that we know more about it, we'll start utilizing it more. Zerto synchronized our VMs and delivered reliability by ensuring our hosts in different plants had a reliable backup.

Overall, I rate the solution an eight or nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
HPE Zerto Software
May 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Curt Kwak - PeerSpot reviewer
Chief Information Officer & IT Security Chief & Officer at a insurance company with 5,001-10,000 employees
Real User
Top 20
Jul 14, 2024
Integrates well with our environment and is very adaptable to our changing requirements
Pros and Cons
  • "It's easy to install."

    What is our primary use case?

    It's used for general replication services and recovery. We're actually looking at its more integral use in DR in a business continuity role.

    How has it helped my organization?

    It integrates well with our environment, is very adaptable to our changing requirements, and is fairly easy for our team to use.

    Zerto's near-synchronous replication is very efficient, very powerful, and very productive for us. It has helped us organize our recovery process a lot more, so it's led to process improvements.

    Zerto is preparing us to do disaster recovery in the cloud rather than in a physical data center. But we are not there yet. 

    We use it to support disaster recovery on Microsoft, but we are also considering AWS.

    We use Zerto to protect our VMs. We're still redefining our RPOs due to Zerto's performance. We're going back and replacing our baseline.

    When it comes to speed of recovery, we believe Zerto is above the rest that we know of.

    What is most valuable?

    I just learned about Zerto's vault capability, which we're going to learn more about. That will be very valuable to us. We get almost real-time replication services.

    Those features are so valuable because we're always prepared to restore if we need to.

    What needs improvement?

    The vault feature will be very valuable to us, so that's one feature we'd like to see implemented. 

    We're always looking for additional features and value from Zerto. Immutable replication services is one. I heard the vault will be totally protected from any outside influences, so that's another thing we're looking forward to. 

    We're always looking to integrate better with our environment.

    For how long have I used the solution?

    I have been using Zerto for roughly six years.

    What do I think about the stability of the solution?

    So far, it has been stable. No issues.

    What do I think about the scalability of the solution?

    We haven't tested scalability yet, but we are sure that scalability shouldn't be an issue. We'll find out.

    How are customer service and support?

    Good. Excellent. Now that Zerto is part of HP, we get greater support from HP's executive team.

    Which solution did I use previously and why did I switch?

    We used a variety of solutions in the past. Zerto does the job of two or three of those previous solutions, so we were able to consolidate.

    How was the initial setup?

    Zerto's team helped a lot. It was fairly straightforward and painless.

    What was our ROI?

    We have not come up with the metrics to determine the ROI yet, but we're working on it.

    What's my experience with pricing, setup cost, and licensing?

    The pricing, licensing, and setup costs are fair at best. It's not the cheapest, but it works for us.

    Which other solutions did I evaluate?

    We did evaluate other solutions. CohesityCommvault Cloud and Rubrik were the two others we considered.

    We liked the resiliency, usability, and use cases of Zerto more.

    What other advice do I have?

    Overall, I would rate it around a seven out of ten. Once we understand the scalability, it could reach eight.

    It's easy to install. Make sure your business requirements align with Zerto's capabilities. Others should study some of the use cases first before making a decision.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Richard_Martin - PeerSpot reviewer
    Technical Support Analyst at a non-profit with 1,001-5,000 employees
    Real User
    Top 20
    Jul 14, 2024
    Offers continuous replication for mission-critical applications and near-synchronous replication
    Pros and Cons
    • "The continuous replication with a low recovery point objective (RPO) is crucial for us."
    • "Better alerting is something that I feel is critical."

    What is our primary use case?

    We use Zerto to replicate our VMware VMs. We have two data centers in our company. We use Zerto to make sure these virtual machines which are VMware are replicated in the other data centres.

    We also use Zerto as a backup tool for Windows files.

    How has it helped my organization?

    Zerto is already a leader in its field. I have seen the benefit of knowing that everything is protected. We've only started a disaster recovery program in the last year after running Zerto. The business is now understanding that recovering from the traditional backup software does take a long time, and it's very complex. 

    Using Zerto, I am the only department that can recover in minutes. The database team takes hours, the IBM platform takes hours as well. So time saving is what we see the most of Zerto.

    Zerto's near-synchronous replication is very important. It's the reason we're still with Zerto. We collect blood in many hospitals, and some of our data centers are in hospitals with power grids that are not as good as commercial buildings. So, we do have servers that will crash. The servers are in the hospitals for latency reasons. And when a server crashes for any reason, it could be a chipmunk eating wires. We need to have another server with no data loss so that the clinics can keep going without having to do a whole bunch of data entry.

    We don't use SAP HANA with Zerto, but we use SAP HANA with an Oracle database. These databases are replicated at the hardware storage level, not with Zerto.

    Zerto has very little effect on our RPOs (Recovery Point Objectives). As long as we have the disk space, it works well. We currently have a one-hour to one-day RPO and are extending it to about four days based on recommendations.

    What is most valuable?

    The continuous replication with a low recovery point objective (RPO) is crucial for us. 

    We have mission-critical applications that, if we lose data, we lose a lot of money. Zerto's low RPO ensures minimal data loss in case of a disaster.

    What needs improvement?

    Zerto has the ability for us to suggest features, which we do often. We do see some of these features come to life. Better alerting is something that I feel is critical. 

    If you turn on the alerting of the on-prem appliances, it bombards your inbox over everything. It's too much. We had to turn that off. We use Zerto cloud analytics for alerting, and we just moved the Zerto ten about a month ago.

    Some alerts, such as when one of my virtual protection groups does not have at least one day of logs configured. We find that after we do a disaster recovery failover test we recreate the virtual protection groups. Some of our junior systems admins won't specify. We need seven days of journal logs. So an alert for that would be handy.

    For how long have I used the solution?

    We've been using Zerto for over eight years.

    What do I think about the stability of the solution?

    It's excellent. The product has been solid for the entire time we've used it.

    What do I think about the scalability of the solution?

    We use Zerto to protect approximately 300 VMware VMs.

    We have not grown Zerto in many, many years. We're likely going to double it. It should not be a problem because it's essentially almost agent-based. I feel that it can grow. We're not a very big client, so I don't know how big it can scale, but I feel that it can.

    How are customer service and support?

    I rarely need to contact the customer service and support. The product is very good. When I have used their support, I've never had to escalate a call.

    There's nothing bad about the support. They are responsive and helpful. A 10 would mean having an experience so exceptional that I would have to tell my family about it.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Zerto was deployed before my time, so I wasn't involved in the initial deployment. However, I have been involved in upgrades, which are very simple. 

    I appreciate the ability to open a case with Zerto support for assistance. For our recent Zerto 10 upgrade, we also had help from Zerto Professional Services, which is a feature that management likes.

    Zerto can perform disaster recovery in the cloud, but our company is not cloud-ready yet.  We do not have the governance We are still trying to figure out if we were to fail over an application, is the application team aware that they will have to pay additional funding out of their call centers. So we are at a governance stage right now of planning for recovery in the cloud.

    We have two active-active data centers that replicate themselves at the VMware level. We use Microsoft Azure.

    What about the implementation team?

    We used Zerto Professional Services to assist us with the Zerto 10 upgrade. It was a great experience. The upgrade was done in about 15 minutes for both sites. They were well-prepared and knew exactly what they were doing.

    What was our ROI?

    We don't see ROI in terms of direct financial ROI, as we only started our disaster recovery testing about a year ago. However, based on client satisfaction and our decision to double our Zerto licenses, we see a return on investment in terms of overall client satisfaction.

    What's my experience with pricing, setup cost, and licensing?

    We have a licensing team that manages it, but it seems to be fairly easy to use.

    Which other solutions did I evaluate?

    We looked at Veeam and NAKIVO.

    The business realized the importance of quick recovery and minimal data loss, which are the main reasons why we chose and continue to use Zerto.

    From an end-user interface where you use your mouse to click, Zerto is definitely the easiest. However, for the monitoring piece, where my developers have to use the APIs, Zerto is much harder than the other tools that we've used.

    Zerto's recovery is the fastest, hands down. Compared to NetBackup, which takes hours, Zerto's recovery is a matter of minutes. We also use a tool similar to Veeam called NAKIVO for non-mission-critical systems, which has a one-day RPO. Nextiva is close to Zerto in terms of recovery speed, but Zerto's interface, orchestration capabilities, and ability to run scripts make it the top choice for us.

    What other advice do I have?

    I would rate it a ten out of ten. There's nothing that compares to Zerto, nothing that works as well as it. My only complaint about it is the alerting. There are a lot of alerts that come through, and they are legit alerts. It's excellent.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2506563 - PeerSpot reviewer
    It team lead at a manufacturing company with 201-500 employees
    Real User
    Top 20
    Jul 14, 2024
    Fast RPO and RTO, ease of use, easy interface, and is always available
    Pros and Cons
    • "The customer service and support are excellent."
    • "I would like for Zerto to improve reporting, provide more data on individual VMs and their performance, and maybe expand into backup with the ability to scan for malware or offline scanning."

    What is our primary use case?

    I use it for yearly disaster recovery testing.

    How has it helped my organization?

    The main benefit we see from Zerto is that it helps to meet our disaster recovery objectives.

    Zerto's near-synchronous replication is important and impressive.

    Zerto helps protect VMs in our environment and has improved all over RPO. 

    The speed of recovery with Zerto is extremely fast. We're able to perform disaster recovery testing on dozens of VMs within an hour or even half an hour.

    What is most valuable?

    I like its fast recovery, fast RPO and RTO, ease of use, easy interface, ease of deployment, and that it's always available.

    What needs improvement?

    I would like for Zerto to improve reporting, provide more data on individual VMs and their performance, and maybe expand into backup with the ability to scan for malware or offline scanning.

    For how long have I used the solution?

    I have been using Zerto for over seven years. 

    What do I think about the stability of the solution?

    I would rate the stability an eight out of ten. 

    What do I think about the scalability of the solution?

    I would rate the scalability a nine out of ten. 

    How are customer service and support?

    The customer service and support are excellent. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Commvault. It used a lot of scripting and configuration to make disaster recovery happen, and it was slow, with a low RPO.

    How was the initial setup?

    We haven't tried disaster recovery in the cloud rather than in a physical data center. We only use on-premises recovery.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup costs, and licensing was straightforward. 

    Which other solutions did I evaluate?

    We previously used or evaluated other backup and disaster recovery solutions. 

    We compared Veeam and Commvault against Zerto.

    We chose Zerto because of its performance and ease of use.

    What other advice do I have?

    Overall, I would rate it an eight out of ten because there's always room for improvement. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    HR Consultant at a consultancy with 1-10 employees
    Consultant
    Top 20
    Jul 3, 2024
    It's fast and automated, with minimal data loss
    Pros and Cons
    • "The best feature of Zerto is the fast, automated backup and recovery. The data lift for applications is short, with minimal data loss."
    • "Zerto's analytics could be more detailed. The analytics report seems to be more difficult to read."

    What is our primary use case?

    We implemented Zerto to improve our backup speeds and data recovery time. Zerto is deployed across multiple departments, and around 12 admins and analysts currently use it. 

    How has it helped my organization?

    Zerto has improved my organization in multiple ways, particularly its ability to scale. We have a massive environment that is undergoing cloud development because we are not a very old company, and we needed something that could help us. It's doing its job. Zerto supports multifocal scenarios across the cloud and on-premise.  

    The solution has had a positive effect on our RPOs. The time is faster with Zerto. Another benefit is reduced downtime. Compared to what we used before, I'd estimate it reduces downtime by 25 percent. The solution has saved us time in a data recovery situation. I'm unsure how much, but it's a lot of time. Zerto has reduced our DR testing time by about 30 percent. 

    Zerto has simplified compliance with industry regulations by including audit logs and official reporting to support regulatory compliance. It has also simplified our workload because it can do so many jobs.

    What is most valuable?

    The best feature of Zerto is the fast, automated backup and recovery. The data lift for applications is short, with minimal data loss. Zerto has improved my RTO because we can replicate and easily manage our data, which has positively impacted my company.

    Zerto is easy to use if the installation is done properly. Its near-synchronous replication is wonderful, but I'm still learning how to use it. 

    What needs improvement?

    Zerto's analytics could be more detailed. The analytics report seems to be more difficult to read. 

    For how long have I used the solution?

    I have used Zerto for 19 months.

    What do I think about the stability of the solution?

    I rate Zerton nine out of 10 for stability. It's highly stable. 

    What do I think about the scalability of the solution?

    I rate Zerto seven out of 10 for scalability. 

    How are customer service and support?

    I rate Zerto support eight out of 10. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Microsoft Azure's backup option. It was a little bit cheaper, but Zerto's recovery is faster. It's a little bit more expensive but much quicker. 

    How was the initial setup?

    I wasn't part of deploying Zerto, but I believe it was straightforward for them. It required a four-person team and took around two hours. After deployment, we occasionally experience some software bugs that must be investigated. 

    What was our ROI?

    We've seen a 10 percent ROI with Zerto compared to what we had before.

    What's my experience with pricing, setup cost, and licensing?

    I rate Zerto two out of 10 for affordability. The licensing model is somewhat complex. Adding more flexible and less costly options would help.

    What other advice do I have?

    I rate Zerto nine out of 10. I would recommend Zerto to others. 

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    reviewer1623552 - PeerSpot reviewer
    IT Manager at a engineering company with 10,001+ employees
    Real User
    Top 20
    Jun 2, 2024
    Provides near-synchronous replication, and improves our RPO, but the backup functionality needs improvement
    Pros and Cons
    • "The most valuable aspect of Zerto is the recovery speed."
    • "The recovery processes of large datasets in the Cloud have room for improvement."

    What is our primary use case?

    We use Zerto for disaster recovery and backup of our application server.

    How has it helped my organization?

    Zerto's ease of use is moderate.

    The near-synchronous replication is good.

    We use Zerto to help protect our VMs.

    Zerto improved our recovery point objective, but to achieve long-term data retention we had to invest in additional local storage.

    From an IT resilience perspective, our UK-wide implementation ensured a swift recovery, solidifying the strategy's effectiveness.

    It has enabled disaster recovery in the cloud. This is important from a software recovery perspective to keep things running.

    What is most valuable?

    The most valuable aspect of Zerto is the recovery speed.

    What needs improvement?

    The recovery processes of large datasets in the Cloud have room for improvement.

    The backup functionality can be improved.

    For how long have I used the solution?

    I have been using Zerto for five years.

    What do I think about the stability of the solution?

    Zerto is stable.

    What do I think about the scalability of the solution?

    Zerto is scalable.

    How are customer service and support?

    The technical support is good.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used various solutions in the past including Veeam and Quest AppAssure.

    We came to the end of what we could do with AppAssure so we moved on to Zerto.

    How was the initial setup?

    The initial deployment was difficult. The deployment took a couple of weeks and required around four people.

    What's my experience with pricing, setup cost, and licensing?

    While Zerto excels in disaster recovery, its backup capabilities fall short. To ensure proper data protection, we require a separate backup solution alongside Zerto for disaster recovery therefore the price for Zerto is high.

    Which other solutions did I evaluate?

    In our search for a cloud-based disaster recovery solution, we considered both Veeam Cloud Connect and Zerto, ultimately choosing the latter.

    What other advice do I have?

    I would rate Zerto seven out of ten. It only works for virtual machines, not physical ones. This means we need separate software for physical machine backup, which adds complexity and cost.

    Zerto's recovery speed falls in line with what we've experienced from other disaster recovery solutions.

    Disaster recovery testing was prevented due to security restrictions. Our policies don't permit creating a sandbox environment that interacts with Zerto.

    Four people are required for the maintenance of Zerto.

    I recommend Zerto for disaster recovery purposes.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    RyanSchader - PeerSpot reviewer
    Senior System Engineer at a financial services firm with 501-1,000 employees
    Real User
    Top 20
    May 12, 2024
    Easy to use with fast disaster recovery and near synchronous replication
    Pros and Cons
    • "We're able to replicate all of our data and be able to bring up an entire data center within a matter of minutes, which has become our go-to for our resiliency within both of our data centers."
    • "Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic."

    What is our primary use case?

    We use it mainly for our disaster recovery, so we replicate our production VMs between our data centers.

    How has it helped my organization?

    The solution meets our high availability and disaster recovery needs.

    What is most valuable?

    The disaster recovery reviews itself and it has the ability to fail over within seconds and get new machines up and running on a new data center in a matter of minutes.

    It's pretty easy to use. It depends on how detailed you get into the product. If you get real detailed into the product with some of its backup capabilities, it can get a little bit more detailed, for example. However, for the disaster recovery piece itself, it's it's pretty easy to use.

    The near synchronous replication is effective. It works really well. The replication and the RTO, RPO times are pretty much the best in the industry.

    We saw some benefits right away in that we were understanding that we were now highly available. We also started to see more and more benefits as time went on.

    It helps protect virtual machines in our environment.

    Our downtime and our ability to replicate happen within seconds. We've seen other products that take about five minutes. Now, we take seconds to get things back up and going. Therefore, the loss of data is virtually nothing. We've been extremely happy with that. 

    It's helped reduce downtimes in pretty much any situation. We've had instances where a data center or a cluster in a data center was down or we were having problems with it and being able to have that replicated data being able to be spun up within a matter of minutes. It's significantly helped where if we didn't have that ability, we were probably looking at at least three to four hours, if not a day, of downtime. We're talking about the difference between minutes of downtime versus hours to potentially days.

    With Zerto we haven't had any any actual instances where ransomware or anything like that actually comes up. We do yearly testing where we'll fail over an entire data center. While we haven't had any malicious incidents, we've had success with conceptual testing.

    Zerto hasn't necessarily reduced the overall testing in our organization. We still have to do the testing. That said, it's reduced the time in which it takes to perform that testing. So, we still have our requirements to do yearly testing. However, it's at least reducing the amount of time it takes. Before, the testing would take an entire weekend and multiple departments in order to complete it. Now we're finishing our testing in a matter of hours. We're knocking off quite a bit of time with Zerto - plus hours of time in order to complete testing.

    Zerto is now our resiliency strategy. We're able to replicate all of our data and be able to bring up an entire data center within a matter of minutes, which has become our go-to for our resiliency within both of our data centers.

    What needs improvement?

    Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic. However, there were Windows-based z/VMs prior, and we never really had issues with them. But now we're running into problems where certificates aren't able to be imported for things like LDPAPS and SSL. We've run into actual downtime with the z/VMs recently, which is new to the Linux app appliance. Overall, the appliances had some bugs, and they've not been as reliable as they were in the past.

    For how long have I used the solution?

    I've been using Zerto for a little over 4.5 years.

    What do I think about the stability of the solution?

    There are the no real lag issues, We've only had a couple of instances where the system has been down, and wasnew since our Linux appliance install. Overall, it's been pretty reliable with the caveat that the new Linux appliance has had some downtime. Prior to that, we hadn't had any. 

    What do I think about the scalability of the solution?

    Scalability's been good. There's a couple of instances where they could allow for some more local replication, however, scalability has been good.

    How are customer service and support?

    I quite frequently contact technical support. On most things, they have been pretty good. The issues that we've had with that z/VM, those tickets can take quite a while. I have one ticket that's been open for about four and a half months now. They're still trying to figure out some of the bugs within their system, which has caused some tickets to take longer than they really should.

    The quality of response has been pretty good. Maybe 7  or 8 out of 10 are quality responses. They're they're pretty good, pretty knowledgeable. Again, there are some instances where they're still learning the system as well, or there's something new, and it's a little bit odd; however, other than that, their answers are typically pretty spot on and pretty well documented.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We used to build products by Nutanix. Their RTO times were much higher. That's about the only solution that I've used at least recently.

    I wasn't part of that decision making process. Zerto had been onboarded by the time I came on to to the team here.

    How was the initial setup?

    The deployments have been pretty easy as long as you have your network topology figured out. If you're just starting up a brand new appliance, and you're running through a setup, signing IPs , et cetera, you have to make sure that the z/VMs can talk to each other. It's a pretty easy process.

    Usually, for the setup, we have the SME, which is me, and then a backup to be a second pair of eyes, however, a lot of the work is been done just by myself.

    In terms of maintenance, there are updates that need to be applied. The certificate imports need to happen depending on expiration dates. There also is their key cloak integration for authentication, and that requires some upkeep as well depending on how you're signing permissions and what you're signing permissions for.

    What about the implementation team?

    I've done redeployments myself, for example, when we switched over from Windows to Linux to z/VMs. That was all in-house. At the time when they did their very first deployment, they had used a third party vendor to assist with that. We've not needed them since. 

    What's my experience with pricing, setup cost, and licensing?

    I don't have any visibility on the pricing. 

    What other advice do I have?

    We're a Zerto customer.

    I'd rate the solution eight out of ten. 

    New users need to understand the product prior to deployment and make sure that they're taking the time to whiteboard this out. Your VRAs are going to take up a good amount of space. So users need to understand that when you're replicating data over, you are making a second copy of that data, and understand what your test scenarios are going to be. You need to understand if you need things like a test environment to actually be within Zerto since that will be taking up more space. Overall, people just be aware that the Linux appliances still have to have their bugs worked out. For first-time users, especially, I would keep those deployments as simple as possible to start.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Updated: May 2026
    Buyer's Guide
    Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.