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reviewer1717350 - PeerSpot reviewer
EVP, Solutions at a tech services company with 11-50 employees
Real User
Dec 6, 2021
Easy to set up, integrates well with native systems, and offers good stability
Pros and Cons
  • "I have found the technical support to be helpful."
  • "It is so much more scalable once you have everything available over in the Dataverse so that you can write triggers and automate a lot of the BPM."
  • "When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal."
  • "When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers."

What is our primary use case?

We are into software consulting. We have been developing various solutions and leveraging PowerApps to do it.

What is most valuable?

What I like about it is that it is coming from Microsoft. It is very easy for us, our techno-functional consultants to spin an application in days, not in months. 

This is easily integrated with native systems including the Microsoft stack. If we have to integrate with other products such as SharePoint, we can leverage any services using Azure or the same platform.

In terms of scalability, it can scale quite well. It's so scalable with forthcoming technologies. We can develop something in PowerApps, and that can easily be scaled to a bot. We can quickly make a bot there and make it work in conjunction with applications.

We had it integrated earlier with voice channels. You can manage an omnichannel kind of scenario between Voice, Teams, WhatsApp, social integration platforms like Twitter, Facebook, et cetera. 

The RPA is very closely integrated onto the same platform and BI as well. It's great.

The initial setup is very easy.

The product is very stable. 

I have found the technical support to be helpful.

What needs improvement?

When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal.

For how long have I used the solution?

I've used the solution for four and a half or five years. 

Buyer's Guide
Microsoft Power Apps
April 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
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What do I think about the stability of the solution?

The stability has been great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

It's so scalable. We can scale to all the latest technologies and we can integrate with the social platforms. We can integrate with the document management system (SharePoint). We can integrate with the Active Directory exchange server. It's limitless.

It is so much more scalable once you have everything available over in the Dataverse so that you can write triggers and automate a lot of the BPM. Once you have everything with you, you can spin any dashboards, reports, schedules, and then those can go through mail alerts. You can schedule alerts through WhatsApp messages. You can schedule it through voice IVRs. You name a thing, or you can schedule it. You build it over here and then schedule it over there. 

How are customer service and support?

My experience with technical support has been very, very hood. They've been very supportive. The only thing is that you have to have the right support plan. If you have one, they adhere to the SLA quite well.

How was the initial setup?

The initial setup is not overly complex or difficult. It's pretty simple and straightforward. 

What about the implementation team?

I have done the initial setup multiple times for the various installations. I can handle it on my own and do not need outside assistance. 

What's my experience with pricing, setup cost, and licensing?

The pricing is a subjective thing. Whenever we are positioning PowerApps to an enterprise that is already into Dynamics 365 ER PCRMs, it is very easy to position it as they have already made initial investments there. It is just simply that the number of users that are based on the number of applications and it can be scaled. For them, I've never faced any issues. For example, for a hospital with it, we were already reaching out to, say, 40 units. When they wanted to scale to their smaller units, the 70 of them, it was a cakewalk. Then we had a plan to extend it to their pharmacies, say, 50 of them. That, again, was a cakewalk as they were already on that platform.

However, when I go and reach out to a smaller business SMB segment, the challenge over there is that we are faced with competition - with other software which has been built on PHP. If we host it on-prem, of course, then that discussion of cloud versus on-prem and those fundamental discussions creep in and then there is the minimum unit price per license, meaning per user or per app. When you look at it that way, an SMB will see it as expensive compared with open-source options.

What other advice do I have?

I'd rate the solution at a nine out of ten. If the external integration process was easier, I would give it a perfect ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1414065 - PeerSpot reviewer
Solution Architect IAM at a computer software company with 1-10 employees
Real User
Oct 4, 2021
Feature-rich, and easy to scale, but the setup is complicated
Pros and Cons
  • "For our purposes, it is quite scalable."
  • "Microsoft PowerApps is expensive, but there are many features included."
  • "Technical support could be faster, and more accurate."
  • "Technical support could be faster, and more accurate."

What is our primary use case?

We use Microsoft PowerApps to get insight into the business. We use it for BI.

What needs improvement?

The initial setup should be improved. It could be easier.

Technical support could be faster, and more accurate.

For how long have I used the solution?

I have been working with Microsoft PowerApps for the last year. My experience is limited but I do use it from time to time.

What do I think about the stability of the solution?

Most of the time, Microsoft PowerApps is stable.

What do I think about the scalability of the solution?

I have no issues with the scalability of Microsoft PowerApps. For our purposes, it is quite scalable.

How are customer service and support?

At this time, I don't have any issues with technical support. It can however take some time if you launch a service request, but most of the time, it is resolved within the expected time.

Which solution did I use previously and why did I switch?

We also work with Microsoft 365.

How was the initial setup?

The initial setup is moderately complex.

What's my experience with pricing, setup cost, and licensing?

Microsoft PowerApps is expensive, but there are many features included.

What other advice do I have?

They think about how they will set it up before beginning to ensure they select suitable use cases.

I would rate Microsoft PowerApps a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Microsoft Power Apps
April 2026
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,311 professionals have used our research since 2012.
reviewer1571427 - PeerSpot reviewer
Group Head of IT at a marketing services firm with 201-500 employees
Real User
May 18, 2021
Scalable and stable with good usability
Pros and Cons
  • "The product has good usability, in terms of low-code applications."
  • "The product has good usability, in terms of low-code applications."
  • "Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten."
  • "Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten."

What is most valuable?

The usability, in terms of low-code applications, is a feature we have found most valuable. We just do development and then distribution.

What needs improvement?

Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten.

For how long have I used the solution?

We have been using Microsoft PowerApps for around two years.

What do I think about the stability of the solution?

So far, the product has shown stability.

What do I think about the scalability of the solution?

The product is scalable.

What other advice do I have?

I am making use of the product in my own company.

I would rate it an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Girish Kumar. - PeerSpot reviewer
Consultant at Botmantra
MSP
May 2, 2021
Easy for extracting data and app building
Pros and Cons
  • "It's very easy to build an app using this solution."
  • "It's very easy to build an app using this solution."
  • "Installation and integration could be improved."
  • "I think installation and integration could be improved. It's tricky compared to other tools."

What is our primary use case?

Our primary use case of this solution is for when we're integrating something and need to extract some data. We use PowerApps to extract the data and create our own module inside PowerApps and create our own app. We extract data and integrate it with PowerApps.

What is most valuable?

It's very easy to build an app using this solution. It's easier than with other tools. 

What needs improvement?

I think installation and integration could be improved. It's tricky compared to other tools. 

For how long have I used the solution?

I've been using this solution for a month or so.

What do I think about the stability of the solution?

We are a small company and only have four or five people using this solution. 

How was the initial setup?

When it comes to installation, we need to install a gateway and integrate between two tools, for example, PowerApps and Power Virtual Agents, Deployment is a little complicated. The data is available in Google but it's a little difficult.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis. 

Which other solutions did I evaluate?

We tried a lot of other products before choosing PowerApps and we found Microsoft to be easier to use. 

What other advice do I have?

I would recommend this solution. Microsoft is a large company and the product has good features. We plan to migrate all our tools to Microsoft in the future. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1493574 - PeerSpot reviewer
Principal at a consultancy with 1-10 employees
Real User
Apr 14, 2021
Great for quickly making apps, with reasonable pricing, but doesn't scale well externally
Pros and Cons
  • "The solution is excellent at figuring how to build an application in three months. It makes it very quick and easy."
  • "From my perspective, it was a great place to start and a great place to sit and test the waters."
  • "The documentation isn't great. It's only 75% of what you need to know. If you go beyond that and run into issues, it's really not going to help you."
  • "They get expensive when you start to go to non-internal users."

What is our primary use case?

I primarily use the solution for its business application. My business needed an application and so that's what we're using Power Apps for.

How has it helped my organization?

We've been pleased with it. I would say that it has improved the way our organization functions. It makes app-building faster and easier.

What is most valuable?

The solution is excellent at figuring how to build an application in three months. It makes it very quick and easy.

The pricing is very reasonable. it's not overly expensive.

What needs improvement?

I can't recall any missing features. Currently, the solution is doing a good job of meeting my needs.

My target is to have an application that I can use for clients. I don't see Power Apps as being the long-term solution. They get expensive when you start to go to non-internal users. If there were to be external users, the solution would get expensive.

The documentation isn't great. It's only 75% of what you need to know. If you go beyond that and run into issues, it's really not going to help you.

For example, the software is almost guilty of being too powerful. The particular problem I had was that they recommended that I use Azure to do the login, to do the user authentication. Therefore, I set it up. However, it didn't work. I could not find the solution via documentation or online at all. Without knowing I could access technical support, I paid someone a couple of hundred dollars to try and figure it out for me and they couldn't figure it out. Eventually, I was just looking around and I came across one setting hidden away and it was set to false. I instinctively realized that it looked like it might be related and so I set it to true and all of a sudden everything worked. However, that whole issue could have been mitigated if the documentation just took that extra step and got into the nuances of the product.

What I'd love to see them do is to sit down and clean up the interfaces. There are three different ways that you can program. I'm particular to using a Power Apps portal. There are three different ways I can edit my Power Apps portal website. Each of them kind of does a better job of doing some things than the other ones do. Therefore you're kind of in this in-between realm of having to choose between certain things if you decide to go with a specific approach. They really need to clean up the development environment so that t's straightforward and predictable across the different ways to program. 

It does things, such as, if you want to delete a particular field or table, you get this message that says you can't due to the fact that it has dependencies. It's really hard to find what those dependencies are. Items like that need to be clarified. 

The application is working great now, however, every once in a while it gets complicated and it's hard to navigate.

For how long have I used the solution?

I've recently delved into using the product. I've been using the solution for at least the last seven or eight months or so. It's been less than a year. I haven't used it that long just yet.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. its performance is reliable.

What do I think about the scalability of the solution?

The scalability is limited if you want to scale externally. A company needs to keep that in mind.

I only launched my first application sometime around Christmas, or just after. It's still quite new. I have about a dozen or so people that move in and out of it. It's just a small app.

As a company, we are quite small. All of our users would be external. And, due to the fact that the solution gets expensive for external users, it's not a solution we plan to expand upon or use for the long term. 

How are customer service and technical support?

The technical support is not easy to find. It's a bit of a well-kept secret. However, once you locate them, they are quite helpful and responsive. 

Truthfully, they are hard to find due to the fact that you just don't realize they're there. I had spent a month, six weeks phoning around trying to find internet solutions to problems and resources and paying people to help me, and nobody knew the answer. 

This was done without ever realizing that there was a very capable tech support resource available in Power Apps through the subscription. Once we found them, they were able to fix all of the issues we were struggling with very quickly.

How was the initial setup?

The initial setup is quite straightforward. A company shouldn't have any issues with the setup process. It's not overly complex. 

What's my experience with pricing, setup cost, and licensing?

The pricing is excellent. It's not too expensive.

However, once you get into adding non-internal users, the solution can get pricey. It's only reasonable if you are trying to create internal team-based apps.

Which other solutions did I evaluate?

I haven't looked at any other low-code development platform.

What other advice do I have?

We're just customers and end-users.

We are using the latest version of the solution.

From a perspective of me doing a full test of the application and how I want it to run, it just met all of my needs and there are other storage locations for data. That said, the data is sitting in the CDS.

From my perspective, it was a great place to start and a great place to sit and test the waters. I'm looking to migrate it into something else in a little while. I won't stay with it forever. That's not the plan.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
S/W Technologies & Processes Unit Manager at Unisystems
Real User
Apr 11, 2021
Good containerization and support, but the user interface needs improvement
Pros and Cons
  • "I like the containerization of Azure."
  • "I like the containerization of Azure."
  • "The flexibility and the user interface need improvement."
  • "The flexibility and the user interface need improvement."

What is our primary use case?

We are customers and resellers. We mainly collaborate with Microsoft and supplemental applications.

What is most valuable?

I like the containerization of Azure. We are trying other architectural options that they offer.

What needs improvement?

There is always room for improvement and with PowerApps, there is a long way to go. 

The flexibility and the user interface need improvement. 

The speed, as in how fast things can be done, needs to be improved.

The workflow needs improvement and should be included in the platform.

For how long have I used the solution?

We have been working with Microsoft Azure for the past year.

How are customer service and technical support?

The support is good.

Here in Greece, we have enough support for Microsoft. There are some government-level agreements and county-level agreements. 

How was the initial setup?

It is easy to deploy, although we have some experience.

It seems pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

You have to be careful with pricing.

It might be too complicated to continuously monitor the business consumption and what to pay.

What other advice do I have?

It's not something you can easily rate, as you have to rate according to specifications and characteristics.

It is a good product but I would like to see the flexibility issues improved, and there are issues with the user interface. You have to use the interface in a specific way.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Sr. Digital Experience Consultant at a computer software company with 5,001-10,000 employees
Real User
Mar 21, 2021
Provides a lot of flexibility for flow automation, very stable, easy to deploy, and good price
Pros and Cons
  • "The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility."
  • "PowerApps offers more flexibility than Salesforce."
  • "The availability of templates needs to be improved. I understand that the ecosystem around it is still developing, but we need more templates. I would like the entire ecosystem around it to improve. I would recommend adding AI components. Even though we can always connect to Azure for AI components, they should slowly start looking at adding some AI components to PowerApps so that out-of-the-box learning can be applied to process flows. Salesforce has the Einstein layer that works along with license platforms. PowerApps should also have something similar."
  • "The availability of templates needs to be improved. I would like the entire ecosystem around it to improve."

What is our primary use case?

My organization deals with the implementation of PowerApps and Salesforce. We are currently scaling up our capacity in low-code, no-code platforms. Essentially, this solution is for building forms from a front-end loan application and quickly rate a particular application.

What is most valuable?

The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility.

What needs improvement?

The availability of templates needs to be improved. I understand that the ecosystem around it is still developing, but we need more templates. I would like the entire ecosystem around it to improve.

I would recommend adding AI components. Even though we can always connect to Azure for AI components, they should slowly start looking at adding some AI components to PowerApps so that out-of-the-box learning can be applied to process flows. Salesforce has the Einstein layer that works along with license platforms. PowerApps should also have something similar.

For how long have I used the solution?

We have been using PowerApps for the last six months in our organization.

What do I think about the stability of the solution?

I haven't come across any issues. I have not faced any issues with my existing deployment.

How was the initial setup?

It is quite straightforward.

What about the implementation team?

We have our own team for the maintenance side.

What's my experience with pricing, setup cost, and licensing?

One of the main things about this solution is the price. The cost for Salesforce is $35, $25, or $10 per user per month. PowerApps costs much less than that. It is at a good price point. It may change in the future, but at this point, its price is pretty fine.

What other advice do I have?

I would recommend this solution for people who are looking for flexibility. PowerApps offers more flexibility than SalesForce. I would advise others to use a local platform to build and test first and fail fast. 

We are still exploring a few features, but based on what I have learned and seen, I would rate PowerApps an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Yehuda Parnes - PeerSpot reviewer
Founder at Simplify IT
Real User
Feb 21, 2021
Allows developers and nontechnical users to build mobile applications from selectable templates
Pros and Cons
  • "The most valuable feature is the compatibility with other Microsoft components."
  • "The most valuable feature is the compatibility with other Microsoft components, the connectivity to Microsoft databases, the connectivity to other components on the Microsoft Azure environment, the connectivity to Office 365 and the connectivity to teams and the overall environment."
  • "Microsoft should combine both the web and the mobile environment with all of the layers of development into one package."
  • "Microsoft should combine both the web and the mobile environment with all of the layers of development into one package."

What is most valuable?

The most valuable feature is the compatibility with other Microsoft components, the connectivity to Microsoft databases, the connectivity to other components on the Microsoft Azure environment, the connectivity to Office 365 and the connectivity to teams and the overall environment.

What needs improvement?

Microsoft should combine both the web and the mobile environment with all of the layers of development into one package. Currently, it's separated because Microsoft Power Apps does not cover all of these issues, so you have to connect to two different solutions. With Mendix for example, with one environment, the developers can create either a mobile app or a web app — it's an all-in-one environment. Microsoft Power Apps is not a service. For instance, if you want to connect to a database, it will be done via a database platform. 

What do I think about the scalability of the solution?

Microsoft PowerApps is both scalable and stable. 

How are customer service and technical support?

Microsoft PowerApps has a good support community.

How was the initial setup?

The initial setup is no more complicated than similar solutions. I'd say it's pretty straightforward. 

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.