We're not in production yet. We're still very much in the early stages of this solution.
Senior Programmer Analyst at Immigration and Refugee Board of Canada
Great cloud aspects and good integration potential but does work differently on different types of devices
Pros and Cons
- "The cloud aspect has been great. We don't have to do a lot of research in order to begin integrations. It's so easy to integrate with other solutions."
- "We're not in production yet, so we're still working through some issues."
What is our primary use case?
What is most valuable?
The cloud aspect has been great. We don't have to do a lot of research in order to begin integrations. It's so easy to integrate with other solutions.
The solution works well with Microsoft Teams. We used to use Skype for Business, and now we rely on Microsoft Teams Enterprise E5.
There's great integration with Dynamics 365, Office 365, and more. It's great that everything is easily connected.
We can use the solution from cell phones, tablets, or computers. It works on every platform and in every environment.
What needs improvement?
The solution does work a bit differently on cell phones and tablets.
We still have information on our SQL server and we need to migrate things over. The timing of doing that is going to be a little tight.
We're not in production yet, so we're still working through some issues. However, by the time we are in production, I'm confident this solution will be ready.
For how long have I used the solution?
I've been working with the solution for about six months at this point.
Buyer's Guide
Microsoft Power Apps
June 2025

Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability of the solution is quite good. Of course, if we run into any issues, technical support is right there to help us, and they are very helpful.
What do I think about the scalability of the solution?
We have more than 1,500 users in our organization. There are other users that will also be able to access the solution from the outside. With this particular solution, in terms of maintenance and direct work on it, we started off as a team of four, however, now we are a team of ten. We needed some more people to maintain the surrounding software. However, overall, it's been good.
We're not a small organization. We're pretty big. It's easier to focus on smaller projects rather than trying to implement something that's large scale.
How are customer service and support?
We've found the technical support to be very good. They are always right there, ready to assist. We can open tickets 24 hours a day. If they are critical, they are dealt with quickly.
How was the initial setup?
Our company is quite large. With 1,500 or so people, changes take a while to implement. It's not like a small organization where you can do everything quickly. You need to make sure people know how to use it.
In general, the full deployment took a few months.
What's my experience with pricing, setup cost, and licensing?
I don't have too much information on licensing It is likely per application we use, or per machine. I don't deal directly with billing and therefore don't have the exact pricing.
What other advice do I have?
We have a very good and very close relationship with Microsoft.
I started working more on PowerApps as we were making a comparison with Salesforce. We decided on PowerApps mostly due to the fact that Salesforce would not work.
We have to maintain our current environment, so at some point, it's not that we are 100% in these new tools. Right now we have more than 60% of our time in these new tools and try to not develop any coding. We do make some code in JavaScript, however, it isn't too much.
It's a good solution. There is some coding needed for customization aspects, however, it's a pretty solid product.
There's still a lot that I need to learn about the solution. Therefore, currently, I'd rate it at a seven out of ten. We're not in production yet, and therefore it's hard to gauge many aspects of the solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Product Manager Data Science at a insurance company with 1,001-5,000 employees
Great UI and an easy initial setup, however, users are limited to 2,000 records
Pros and Cons
- "There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
- "One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records."
What is our primary use case?
We primarily use the solution as a general business process improvement. We use it as more of a digital transformation to eliminate some archaic manual processes that the business has built up over time. We're working to make everything more streamlined.
How has it helped my organization?
The solution has allowed us to remove a lot of manual redundancies and to update and streamline our processes.
What is most valuable?
It's easy to use due to expert UI. It is great.
The initial setup is easy.
There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution.
What needs improvement?
The solution is limited in a very specific way. One of the major problems with it is what PowerApps calls the delegation warning. Regardless of what platform, data source, et cetera, that you're using, you can't retrieve more than 2000 records.
I connect to an Oracle server that has well over 150,000 records that business users want to see or could use at any given time. The only thing that I could surface in the app is a portion of up to 2000 records at one data call.
Due to this limitation, I have to build in options for the user to refine the search, to go back out to the server, and then pull back records that match that search as opposed to offering all 150,000+ records. You need to filter quite extensively. Microsoft refers to is as a "delegation issue".
For how long have I used the solution?
I've only been using the solution for about a year. It hasn't been too long as of yet.
What do I think about the stability of the solution?
The stability has been very good. We've been pretty satisfied with it. It's not buggy. It doesn't crash.
What do I think about the scalability of the solution?
You cannot scale with PowerApps. PowerApps is still very much a point solution. The size is the size.
How are customer service and technical support?
We've dealt with technical support in the past. Everybody that we've worked with at Microsoft is phenomenal. They are always willing to help troubleshoot and get to the bottom of issues. That said, with PowerApps and even Power Automate, sometimes the teams at Microsoft still don't know why some issues occur or how to work around them.
Which solution did I use previously and why did I switch?
I joined the company a year ago in September. I don't think they used anything prior to that beyond the citizen developer level. There might have been a solution that the actual coders used, however, I can't recall the product's name. It was a pretty standard Microsoft application in any case. It may have been Visual Studio.
How was the initial setup?
The initial setup is not complex. It's quite straightforward.
For me, just using it on my own, I just used Google searches or YouTube to figure out how do this or fix and tie items together. After about a month of learning and experimenting, I had a pretty good handle on how PowerApps works.
What about the implementation team?
The company as a whole used Microsoft consultants to set up a center of excellence.
What's my experience with pricing, setup cost, and licensing?
The solution is free if you have a Teams account, or Office 365.
If you start to use any premium connectors that are not stored in a SharePoint list or on an Excel workbook, then it costs $4 per user per month. If you want unlimited, it's about $16 per month for unlimited apps and unlimited connectors.
There might potentially be a few other extra fees, however, I'm not sure what they are. Microsoft is one of those organizations that manage to nickel and dime its customers on everything.
What other advice do I have?
We're just a customer. We don't have a business relationship with Microsoft.
We are most likely using the most recent or updated version of the solution, however, I'm unsure of the exact version number.
While Microsoft is an option, I'd recommend users check out OutSystems first and see if it makes sense for them to use that before looking into Microsoft.
Overall, I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Power Apps
June 2025

Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
Head of Software Engineering Department at a tech services company with 51-200 employees
A good data development and connectivity tool, that would benefit from a longer period of availability for historical data
Pros and Cons
- "We like that this solution allows us to fully define our test environments, and link them using different code. This means we can do different tests, but with one basic structure, and then export the data and use it in other platforms."
- "We would like to see the period for viewing executions within this solution to be extended beyond its current limit of 28 days. We would prefer to be able to offer our customers an infinite amount of history to search."
What is our primary use case?
We use this solution to integrate our apps, and send processed data via the different connectors it provides.
How has it helped my organization?
This solution has allowed us to offer our customers to integrate with our platform platform to send documents, and for them to be processed with a digital key network solution, without having to use the platform directly.
What is most valuable?
We like that this solution allows us to fully define our test environments, and link them using different code. This means we can do different tests, but with one basic structure, and then export the data and use it in other platforms.
What needs improvement?
We would like to see the period for viewing executions within this solution to be extended beyond its current limit of 28 days. We would prefer to be able to offer our customers an infinite amount of history to search.
For how long have I used the solution?
We have been using this solution for nearly a year.
What do I think about the stability of the solution?
We have found this to be a generally stable solution, and have only experienced issues when there are a large amount of registers involved.
What do I think about the scalability of the solution?
This is a very scalable solution.
Which solution did I use previously and why did I switch?
We did not previously have a single solution, but instead we used a component that worked using Java. We switched to this software because it was less complex to maintain.
How was the initial setup?
The initial set up of this solution is fairly straightforward.
What about the implementation team?
We implemented this solution using our in-house team.
What's my experience with pricing, setup cost, and licensing?
We would advise organizations that this solution has a high-price point. However, the cost is justified for how comprehensive the package is, and all components of the solution are available under the standard license plan; there are no hidden costs involved.
What other advice do I have?
We would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Architect/Manager at Deloitte
Custom app building solution used for workflow automation that offers free licences for POCs
Pros and Cons
- "Power Automate has been the most valuable feature."
- "The set up of the solution could be simpler."
What is our primary use case?
We use this solution for workflow automation.
What is most valuable?
Power Automate has been the most valuable feature.
What needs improvement?
The set up of the solution could be simpler.
For how long have I used the solution?
We have been using this solution for three years.
What do I think about the stability of the solution?
I would rate the stability of this solution an eight out of ten.
How are customer service and support?
The customer support for this solution could be faster.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is fairly straightforward. I would rate it a seven out of ten.
The whole life cycle takes two months to develop, test, implement and deploy.
What's my experience with pricing, setup cost, and licensing?
It is possible to make use of free licences for the sake of a POC.
What other advice do I have?
Overall, I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Lead at a consultancy with 10,001+ employees
User-friendly with good flows but the UI needs to be improved
Pros and Cons
- "The flows are good because they can be used in a variety of situations."
- "The portal and canvas apps need to be improved and brought up to speed."
What is our primary use case?
We have a partnership with Microsoft.
What is most valuable?
The flows are good and probably the best component of this product because they can be used in a variety of situations and we're using it all the time. We're also using a lot of portal and canvas too. This is a simple solution and user friendly.
What needs improvement?
The product has a few issues. The portal and canvas apps are the main things that need to be improved. Bringing the UI of a model-driven app to something closer to what Salesforce has will definitely be a game changer.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is stable if the load is not too high. If it is, then we have issues and need Microsoft to help us sort things out. In the low to medium load, it's very stable.
What do I think about the scalability of the solution?
Our implementation wasn't huge but the solution is scalable.
How are customer service and support?
The technical support was good. They provided us with first-rate architects and good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was relatively straightforward.
What other advice do I have?
I recommend this solution because of the type of connectors that they have, the cost is reasonable, and it's easy to learn.
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Business Intelligence Consultant at a consultancy with 10,001+ employees
Low code requirements and good integration; customization should be simplified
Pros and Cons
- "Ability to generate QR codes and scan barcodes."
- "Customization is somewhat complicated."
What is our primary use case?
We are user integrators and partners with Microsoft.
What is most valuable?
One of the valuable features of PowerApps is the ability to generate QR codes and scan barcodes, as well as take an image. Integration is good; the solution is low code and easy to deploy. It's great that you need to create a unique verification, it's a feature that helps a lot.
What needs improvement?
We had issues with the syntax during the build. Writing quotes could be simplified. Customization, in general, is somewhat complicated.
For how long have I used the solution?
I've been using this solution for a couple of months.
What do I think about the scalability of the solution?
As with most Microsoft products, it's scalable. We recently deployed in a company in Burundi where they have 50 users. It requires two, sometimes three people for maintenance. Once the solution is set up, there's not much required. We'd like to scale nationwide but it ultimately depends on the cost.
How are customer service and support?
I haven't had contact with Microsoft support regarding this product.
How was the initial setup?
I think for the first-time user, the initial setup takes more time. Other tools like Automate are easier to deploy. PowerApps requires so many things to click and customize, it's really detailed. Building the system takes a little bit more practice than with other solutions. The deployment was done in-house and we had a couple of people working on it. The implementation took about a week.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive because if you have, say, 100,000 users or more, that can add up. Licensing works on a tier system but I don't have the details.
What other advice do I have?
Building is the simple part of this product, it's the costing that needs to be checked. It can often be overlooked when you build a solution.
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at Coming Computer and IT services
Stable, easy to use, and simple to implement
Pros and Cons
- "The solution is very straightforward. Its context is obvious and everything is easy to understand."
- "I have heard from developers that there is documentation missing in the reporting."
What is our primary use case?
We primarily use the solution for in-house management. For example, for human resources and warehouse management.
How has it helped my organization?
We are a small business. We keep up all sales and duties within our organization. One day someone might be part of the development team, however, next week we want him on the sales team to directly involve them in a small project that we've done for the client. We don't have to go to a different person from an agency or organization or have someone that is always dedicated to a position. We need to be flexible in order to move our employees from here to here. And this solution allows us to change or play around with our own system to reflect the changes of our personnel.
What is most valuable?
The solution is very straightforward. Its context is obvious and everything is easy to understand.
Compared to previous applications which developed by Visual Basic, we can quickly update the whole business process without spending weeks or a month dealing with those aspects.
What needs improvement?
I can't think of any features that are lacking.
The pricing could always be less.
I have heard from developers that there is documentation missing in the reporting.
It would be useful if Power Apps were capable of providing more flexible reporting to allow the developer to really to manipulate the data, and get into more details - for example, why it's being changed and how it's been changed. If there was a way they could comment right in the reports, that would be very helpful.
There should be more document management capabilities.
For how long have I used the solution?
We've been using the solution for a year and a half at this point.
What do I think about the stability of the solution?
The stability is pretty good from a business point of view. It was reliable and easy to understand and work with.
What do I think about the scalability of the solution?
We haven't really tested the scalability, however, we've noticed that, since everyone is working from home, it's much slower than if everyone works from the office.
With everything going on, we don't really have the right scenario to really test for scalability. That may happen in the future. COVID-19 has put a lot of plans on hold.
We currently have 12 people using it. They are mostly project managers and developers. We also have two sales people and the CEO on it.
How are customer service and support?
We've never had to reach out to technical support. That's a good thing. It means we haven't had any issues.
Which solution did I use previously and why did I switch?
The last solution we used was old and it was built in-house. It was time to retire it, which is why we adopted this product.
How was the initial setup?
Although I'm not the person who handles the initial setup, my understanding is that it's not too difficult and pretty straightforward.
Deployment typically takes two months. The last deployment we did started in May and was completed by July.
There isn't a lot of maintenance needed. We have one developer that's dedicated to the maintenance and changing the environment as needed. It's pretty hands-off though.
What about the implementation team?
We handled the implementation ourselves. We didn't need any outside assistance.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription-based, however, I don't handle billing, and therefore don't have insights into the costs. We don't have any extras that we pay for. We just have a standard subscription package.
I'd recommend the solution. Overall, I'd rate it eight out of ten. If the reporting and pricing were better, I'd rate it higher.
I've definitely learned about the power of the cloud. Before everyone used to use the VPN connection to the head office. When we pushed into the cloud and everyone can just see everything and the system is very sound. It also allows our developers to see what they can change. It's been great.
What other advice do I have?
I'm not sure which version of the solution we're using.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at SoftServe
Useful video documentation, fully customizable design, and excellent support
Pros and Cons
- "In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors."
- "The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important."
What is our primary use case?
I'm working for a company that provides services and develops projects for our clients. I am a solution architect and I use Microsoft PowerApps.
What is most valuable?
In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors.
What needs improvement?
The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important.
For how long have I used the solution?
I have been using Microsoft PowerApps for approximately four years.
What do I think about the stability of the solution?
The performance and the stability of Microsoft PowerApps are great because it is based on the Microsoft platform. We are able to use a lot of other features, we have no problems with the performance.
How are customer service and support?
The technical support from Microsoft PowerApps is quite good because they respond in a few hours. They provide comprehensive support as well. If you do not buy any support package, SLA agreement, et cetera, and only have a standard license, you are able to raise a ticket with them and they will support you.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
There are areas of Microsoft PowerApps that can be improved. For example, the license policies are expensive to purchases the premium connectors. If a company would like to use the premium features, they have to pay a lot of money. The Microsoft PowerApps portal could be easier to use when there are a lot of external users because if a company has 1,000 external users, it is too expensive to use the Microsoft PowerApps portal.
What other advice do I have?
I would recommend people to pay attention to not only the documentation of the solution but Microsoft provides a lot of video and text documentation. They give step-by-step guides on how to use different features and how to start and complete the implementation. Microsoft documentation is a good way to start for non-familiar people to Microsoft PowerApps.
I rate Microsoft PowerApps a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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